receivables online user guide version 3

Receivables Online

User Guide

Version 3.0 April 2018

© 2012 Fiserv, Inc. or its affiliates. All rights reserved. This work is confidential and its use is strictly limited. Use is permitted only in accordance with the terms of the agreement under which it was furnished. Any other use, duplication, or dissemination without the prior written consent of Fiserv, Inc. or its affiliates is strictly prohibited. The information contained herein is subject to change without notice. Except as specified by the agreement under which the materials are furnished, Fiserv, Inc. and its affiliates do not accept any liabilities with respect to the information contained herein and is not responsible for any direct, indirect, special, consequential or exemplary damages resulting from the use of this information. No warranties, either express or implied, are granted or extended by this document.

Additional Training Guides are available. For current price information, please contact the Fiserv Remittance and Check Solutions Client Services Department at 800-204-5573.

Table of Contents

Receivables Online ..................................................................................................................................... 4

Introduction ................................................................................................................................................ 4

Additional Enhancements .......................................................................................................................... 6

Getting Started ............................................................................................................................................ 7

Login Process ............................................................................................................................................ 7

Lockbox Summary ...................................................................................................................................... 9

Batch Summary ......................................................................................................................................... 10

Batch Detail ............................................................................................................................................. 13

Transaction Detail .................................................................................................................................... 15

Search Options .......................................................................................................................................... 19

Remittance Search .................................................................................................................................. 19

Lockbox Search ....................................................................................................................................... 22

Manage Queries ...................................................................................................................................... 31

Online Decisioning .................................................................................................................................... 32

Appendix I - Setup Requirements ........................................................................................................... 33

System Requirements ............................................................................................................................. 33

Lockbox Setup Information ...................................................................................................................... 34

Appendix II – Property Management ....................................................................................................... 35

Reports .................................................................................................................................................... 35

Receivables Online

Introduction Welcome to Receivables Online, providing secure same-day access to lockbox deposit information, associated check and remittance document images, and summary and detail reports. Images of customer payments can be viewed and printed on the same-day that they are processed, streamlining cash application, and enhancing customer service through faster access to payment information. By accessing data and images via the online application, your institution can also reduce the need for paper retrieval and storage. Key benefits include:

Same-day image access. Within approximately two hours of processing, users may view deposit information, images of checks, envelopes, coupons, and other remittance documents on Receivables Online. These images and the corresponding data are available 24 hours, seven days a week.

Flexible, custom reporting. Receivables Online users can create, access, download, and print a variety of reports. Users can also access entire batches or single transactions, check and remittance document images, data entry, and exceptions information as well as external payment data from external sources such as ACH and credit card transactions. Detailed batch information (ABL or account batch listing) of data input during processing is available in a PDF, CSV, XML, or Excel format. Standard reports include a Batch Summary and Batch Detail report, homeowners association reports for Property Management Lockbox subscribers, and ACH Reports for institutions subscribing to both ACH file and property management services. Custom reports can also be created, saved and accessed whenever needed.

Easy, quick searches. Receivables Online users can locate customer payments on the day that they are processed by using the enhanced search capabilities. The user may search on any data element that was captured during processing, including deposit date, Loan amount, and invoice number. Remittance data may be found more quickly and easily organized according to your institution’s criteria. Furthermore, search criteria can be saved to create the same report for another date. There’s no need to spend time searching through piles of paper to answer customer inquiries. Receivables Online gives your institution’s employees easy access to payment information.

Streamlined image delivery. Besides accessing images over the web, images can be printed from multiple transactions with a single click of a mouse, attach images to an email, or save images to a desktop or network disk drive. Receivables Online also gives the user the ability to print all checks, all documents, or both checks and documents for any of the specified search results.

Superior image display and use. Images display however captured. Both black-and-white and multi-color images as well as back of checks can be displayed. All images are converted into PDF files so the user may change the image size, rotate the image, or quickly move to the next image.

Paperless work environment. Users have the ability to eliminate paper handling and reduce storage costs by subscribing to a long-term image archive and/or encrypted CD-ROM/DVD service. The long-term image archive stores checks for an extended period of time based on client specification requirements.

Same-day review of exception items. The optional Remittance Exception Handling: Online Decisioning service, accessible through Receivables Online, enables users to view and make decisions same-day online about exception items such as missing remitter information needed for posting payments, incorrect payees, mismatched dollar amounts, and stale-dated or post-dated checks. Users receive an email notification and provide instructions on whether Remittance Solutions should process or return these items. Any item selected to process is returned automatically into the workflow. No batch is held up. Processing is completed more quickly and without manual intervention.

Receivables Online (Continued)

Dedicated property management function. Property management firms that subscribe to our property management lockbox service may search online for any homeowners association (HOA) or other property number in the scan line of their coupon captured during processing. Special property management reports include a summary by HOA/property and DDA of the total amounts deposited on any given day as well as a detailed report listing the transactions deposited by HOA/DDA.

Receivables Online (Continued)

Additional Enhancements In this user guide, you will find many enhancements that have been incorporated in Receivables Online. Some of these were mentioned above. The following is a quick list of some additional improvements:

Windows toolbars and settings. Receivables Online isn’t coded to function with any one specific browser. Furthermore, browser settings aren’t blocked. Users get the use of all the Windows toolbar capabilities. Further, PDF images of checks and documents can be scrolled backwards/forwards, imported/exported, rotated 90 degrees, zoomed into/out of, printed, saved, copied, and can have text size changed.

Improved capacity. When the user accesses an image(s) in Receivables Online, a background process loads the images. No waiting, simply continue using the application while the background process pulls up the images – all in a matter of seconds.

Improved speed. One of the goals behind Receivables Online development is to enable the user to move through the application with as few steps as possible. Icons are available on each screen allowing the user to maneuver quickly to the feature needed.

Searches across lockboxes. Receivables Online enables the user to search for an item in any of the lockboxes to which they have access for a customer. Enter the known data and moments later the lockbox into which the transaction was processed will be displayed.

Single sign-on. This enables users to access Receivables Online from other applications without the need to enter multiple ID’s and passwords. Once the user has logged on to your institution’s website or Remittance Manager, they can access Receivables Online through the Remittance Manager Portal without the need to log in again.

New landing page. Your institution’s home page has a new upgraded look. The Lockbox Deposit Summary is displayed on this screen along with a menu bar that displays only the features to which the user has access rights.

Getting Started

Login Process Users will login to Receivables Online using the Remittance Manager portal Single Sign On. Remittance Manager is a web-based portal, which allows users to access online products and services associated with their Lockbox Collection Service. Remittance Manager provides:

Single Sign On access to the Receivables Online deposit reporting and image viewing product.

Single Sign On access to the Remote Lockbox Capture product for clients and customers who

process deposits locally.

Single Sign On to/from other 3rd party applications

Access to online management reports

Access to online services specific to Property Management companies, such as Homeowner

Association maintenance and the creation of exception handling files used for remittance processing.

Electronically initiate requests for new Lockbox implementations

Getting Started (Continued)

Single Sign-On 1. Sign into Remittance Manager 2. Once successfully logged in to Remittance Manager, select Receivables Online My Applications

menu to initiate the single sign on login process

3. Once the single sign on process is completed, the Lockbox Summary screen will be displayed

Lockbox Summary The Lockbox Summary screen is the user’s landing or home page for Receivables Online. It provides a high-level summary of work processed on the Deposit Date for any number of lockboxes that the user has been granted access. The Deposit Date is the processing date of the transactions. Change the Deposit Date by clicking the calendar icon and selecting a different Deposit Date or entering the processing date in the Deposit Date field. A Lockbox Batch Detail report for the selected Lockbox can be downloaded and printed from this screen in HTML format by selecting the Printer Friendly Version icon.

Lockbox Summary Screen

Batch Summary The Batch Summary screen displays all the deposit batches for a specified date range and lockbox. The screen can be accessed from the hyperlinks on the Lockbox Summary screen or from the menu bar. The account name will become a hyperlink and the magnifying glass icon to the right of the Deposit Total will be available for any lockbox that has work processed on the Deposit Date selected. The Batch Summary information can be downloaded and printed from this screen in HTML format. From the Lockbox Summary screen:

Enter the processing date required in the Deposit Date field

Click Go

The Lockbox Summary screen will be displayed with the available hyperlinks.

Select the lockbox required.

Batch Summary (Continued) Or

Click Batch Summary

Enter a date range (MM/DD/YYYY) or select the dates from the calendar icons

Select the Lockbox and account name from the Lockbox dropdown menu

Click Go

The Batch Summary screen will be displayed.

Note: Remittance data is provided only for the available data range determined by your institution’s data retention period.

Click on any Batch ID number to view a list of the transactions in the selected batch

A Totals row at the bottom of the Batch Summary screen sums each column.

Batch Summary Screen

Batch Summary (Continued) Batch summary information for the selected lockbox and date or date range displays in a table format below the calendar, as shown below. The column headings are: Batch ID Batch number corresponding to the batch or collection of checks and documents

for the lockbox(es) and date(s) entered. Click on the Batch Number hyperlink to access batch detail information directly.

Deposit Date The current processing date or date range you selected. Batch Site Code The specific Fiserv location where the batch was processed: 1 - Chicago 2 - Walnut California 4 - Dallas 5 - Atlanta Transaction Count Number of transactions in the batch. Check Count Number of checks in the batch. Document Count Number of documents in the batch. Envelopes will be available if scanned. Batch Total Total dollar amount of the batch. Batch Detail Icon Click on the Batch Detail icon (magnifying glass) next to the Batch Total to

access detailed batch information. The resulting document will display icons that will allow viewing of the individual images of the checks, invoices and/or correspondence for each item within the batch or viewing of all items within the batch. The documents will be displayed in PDF file format. Using either a right mouse click or the toolbar at the top of the screen, the user can print all the checks and documents in the batch, zoom in/out, rotate the image 90 degrees, save and copy the image. Roll the mouse over each toolbar icon to display the function of each icon.

Batch Summary (Continued)

Batch Detail The Batch Detail screen displays all the transactions for the selected lockbox, batch, and date or date range. This screen can be accessed from either the Lockbox Summary screen by clicking on the View Batch Detail icon (magnifying glass) or from the Batch Summary screen by clicking on the batch number hyperlink in the Batch ID column.

The Batch Detail screen displays up to 20 transactions per screen for easier navigation. The user can change this setting by selecting User Preference from the User Information dropdown menu and editing the Lockbox Records Per Page setting.

Batch Detail Screen

Column headings are:

Batch ID Batch number corresponding to the batch or collection of checks and documents for the lockbox(es) and date(s) entered.

Batch Site Code The specific Fiserv location where the batch was processed: 1 - Chicago 2 - Walnut California 4 - Dallas 5 - Atlanta RLC Batch ID Remote Lockbox Capture. Allows a client to scan checks and documents from

their office. The items are transmitted to Remittance Solutions and integrated with other items processed for the client that day.

Transaction Number of the transaction in the selected batch. Click on the hyperlink under the

Transaction number to go to the Transaction Detail page.

Batch Summary (Continued) Amount Dollar amount of the check. A total amount for all the transactions in the batch is

displayed after the final transaction in the batch. Icons Click on any of the three icons next to the amount for each transaction to view

transaction images. If the image is stored in the long-term archive, please allow a few seconds for the background process to retrieve the image. The images will be displayed in PDF file format. Full PDF functionality at the top of the page allows the user to manipulate and/or print the images. Roll the mouse over each toolbar icon to display the function of each icon.

Check Images - Click the check images icon to display an image. The check front and back are available for viewing if both were captured during processing. Underneath the image, the transaction and MICR information appear, including the date, lockbox number, batch number, R/T number, checking account number, and check number.

Document Images - Click the document images icon to view all the documents associated with the transaction – stubs, coupons, invoices, Explanation of Benefits, envelopes, etc. Transaction and MICR information are shown at the bottom of the image.

Transaction Images – Click the transaction images icon to view the check and document images for a transaction.

View All - Click the batch images icon to view images of all the transactions in the batch. Use the PDF Print icon to print the full batch. The user must open the individual images before a batch can be printed.

View Transaction Detail – Click the View Transaction Detail icon or the hyperlink under the specific Transaction to view detailed information for a particular transaction. R/T The Routing and Transit number is a numeric identification of the institution that

the check is drawn on, found in the MICR line. Account Numeric identification of the customer checking account at the drawee institution,

found in the MICR line. Serial Numeric number of the check, found in the MICR line. Remitter The remitter associated with the MICR information (R/T, DDA) and lockbox. If the

remitter has been previously identified, his/her name will display in this column. Click on the hyperlink to add a remitter name(s) to the database. The name will then automatically appear with future transactions for this R/T, DDA number and lockbox.


Transaction Detail The Transaction Detail screen allows users to view all the information and images for individual transactions including check, stub, invoice, and other document information and images. The screen displays data in three separate tables: Checks, Data Entry, and Documents. The number of items in each table is displayed above each table. Links are available below each table that enable the user to view the images in the table and scroll from one image to another. From the Batch Detail Screen:

Click the View Transaction Detail icon

Batch Detail Screen

Batch Summary (Continued) The Transaction Detail Screen will be displayed.

Transaction Detail Screen


Checks The Checks table appears underneath the lockbox, batch, date, and transaction information. This table displays the following check MICR information for the selected transaction, batch, lockbox, and date: R/T The Routing and Transit number is a numeric identification of the institution that

the check is drawn on, found in the MICR line. Account Numeric identification of the customer checking account at the drawee bank,

found in the MICR line. Serial Numeric number of the check, found in the MICR line. Remitter The remitter associated with the MICR information (routing number, checking

account number, etc.) and lockbox. Amount Dollar amount of the check. Click the Check icon to view an image of each check

and MICR information.

Data Entry The Data Entry table displays data only if the lockbox is set up for data entry. The data shown will be the data entered or otherwise captured from the remittance documents during processing and the fields specified during implementation.

Documents The Documents table displays the following information for the document(s) associated with the selected transaction: Document Number of the document in the transaction. The last document listed is the

envelope (if scanned). Description Type of document – invoice, coupon, envelopes, etc. View Icon next to each document for accessing the individual remittance document.

Click the icon to view the document image.


View All Images Click on the View All Images hyperlink to access all check and document images for the selected transaction, batch, lockbox, and date. Full PDF functionality at the top of the page allows the user to manipulate and/or print the images.

Sample Transaction Images

Search Options

Remittance Search The Search capability allows users to search for images and payment data based on standard MICR fields as well as optional user-defined fields. There are two search options: Remittance Search and Lockbox Search. The Remittance Search screen allows the user to search quickly for information. Enter as little or as much information as needed to search for checks by lockbox, remitter name, check amount, or check number for any given deposit date range. Any blank field(s) will not be included in the database query. From the Search dropdown menu:

Select Remittance Search

Enter a name in the Remitter Name field, if appropriate

Select the appropriate Lockbox from the dropdown menu

Enter a Start Date (MM/DD/YYYY) and End Date (MM/DD/YYYY) to search or select the dates from the Calendar icon.

Note: If the Start and End Date fields are blank, the default is the current processing date. If the

information needed is for one processing day, enter the same date in both fields.

Enter the Check Amount or dollar amount of the transaction in both of the amount fields or enter a range of amounts. The search results will include both the lowest and highest dollar amounts specified.

Note: The Check Amount format can be dollars and cents (100.10) or dollars (100). Commas and

the dollar sign ($) may be used but are not required.

Enter the Check Number (optional)

Select the Sort By preference from the dropdown menu (default is Lockbox/Ascending)

Click the Search button to begin the search

To change the search criteria before the search, click the Clear Search button and all criteria will be deleted

Search Options (Continued)

Remittance Search Screen

Remittance Search Results Receivables Online displays a list of items that meet the search criteria on the Remittance Search Results screen. The application displays the total number of items meeting the search criteria. If the results fill more than one screen, the number of transactions displayed on the screen being viewed will be indicated.

Remittance Search Results

Search Options (Continued) Lockbox The resulting items are sorted in Lockbox/Ascending order (default). Click the

hyperlink under any column heading to sort the results in the column in ascending order.

Deposit Date The date(s) selected in the search. The current processing date is the default

date. Batch The numbers assigned to the batches that meet the search criteria. Click the

Batch Number hyperlink to view the batch detail. Transaction The number of the transaction in the batch. Click the Transaction Number

hyperlink to access the Transaction Detail. The user may view document and/or check images from the Transaction Detail.

Check icon Click the Check Images icon next to the transaction number to view images for

that transaction. Amount Dollar amount of the check for each transaction that meets the search criteria. R/T The Routing and Transit number is a numeric identification of the institution that

the check is drawn on, found in the MICR line. Account Number Numeric identification of the customer checking account at the drawee institution,

found in the MICR line. Check Number Numeric number of the check, found in the MICR line. Remitter The remitter associated with the MICR information (R/T, Checking account

number), and lockbox that meets the search criteria. If your institution has previously identified the remitter, his/her name will display in this column.

Refine Search To modify the search criteria, click the Refine Search hyperlink to return to the Remittance Search page. The user will be allowed to modify previous search criteria and rerun the query.


Lockbox Search The Lockbox Search screen is a dynamic, advanced search function allowing users to specify search criteria based on the data captured for each lockbox. Blank fields will return all items or narrow the search by utilizing MICR information or any invoice payment data element that was input or otherwise captured during processing. During the initial lockbox implementation, customer-specific fields used during remittance processing will be defined. These fields will be listed in the drop-down menu under Advanced Find. The fields appear in the format selected during implementation. For example, a field will display as alpha-numeric, numeric, or text based on your institution’s preference. From the Search dropdown menu:

Step Action

Select Lockbox Search

Select the Lockbox to search from the dropdown menu

Note: If the lockbox is unknown, Lockbox Search allows the user to search across lockboxes for the

item(s).

Enter a Deposit Date (MM/DD/YYYY) range to search or select the dates from the calendar icon

Note: If the Start and End Date fields are blank, the default is the current processing date. If the

information needed is for one processing day, enter the same date in both fields.

Enter a beginning and ending Batch number, if applicable

Enter the Check Number or leave the field blank

Note: The Check Number can be further defined in the Advanced Find section of the search criteria.

Enter a minimum and maximum Check Amount or dollar amount of the transaction, if applicable

Note: The Check Amount format can be entered as dollars and cents (100.10) or whole dollars (100). Commas and the dollar sign may be used but are not required. If one amount is entered, the results wll display items equal to or greater than this amount, If a range of amounts is entered, the results will display items within the range including the amounts entered.

Select the Display Correspondence Only Transactions check box to limit the search results to documents only


Select the search criteria from the drop-down menus in the Advanced Find feature to refine the search criteria

Example: To add the account number to the search, select Account Number from the Search Field dropdown menu, select Equals from the Comparison dropdown menu, and enter the account number in

the Value field.

Click the Sort By drop-down menu and select the sorting option desired

Note: The default sort is by Deposit Date.

Roll the mouse over Display Fields and click any field(s) in the dropdown menu to include in the results

Click the single arrow button (>) or highlight and drag the field(s) to the Selected Field column

Note: If no Display Fields are selected, the following default fields will be displayed on the results page: Deposit Date, Batch Number, Transaction Number, Check Amount, MICR fields, and any custom defined fields used in the search criteria.

Click the Search button to begin the search.

To change the search criteria before the search, click the Clear Search button and all criteria will be deleted

Note: Receivables Online enables users to build a query, save it, and assign a name. To perform the search in the future click the query name from the dropdown menu and the Lockbox Search page will be pre-populated with the search criteria.


Lockbox Search


Lockbox Search Results The Lockbox Search Results screen displays the results of the search. All the column headings displayed are sortable, enabling the user to choose either ascending or descending order for each column. From the Lockbox Search Results screen, users can directly access the following:

The Batch Detail screen by clicking the Batch Number hyperlink

The Transaction Detail screen by clicking on the transaction number hyperlink

Transaction images by clicking the corresponding icon – the view check icon, the view transaction documents icon, or the view all images icon

Search Results can be printed, saved as .PDF files, converted to .TXT type files, or downloaded as .zip files to be stored or researched locally. The .zip files include the Search results .html file, .xml and .csv files, as well as the images of items returned via the search. The total Check Count is displayed along with the Search Criteria.

Lockbox Search Results


Save Query After a search has been conducted and the information has been verified, the Save Query function enables the user to save a query to run at a future date. This enables the user to run queries with little or no criteria maintenance.

Step Action

From the Lockbox Search screen:

Click New Query Name

Assign a name for the query

Enter a brief description of the query (This will display on the Query Summary screen allowing the user to further identify the query)

Click Save Query

Lockbox Search


Selective Print Mode The Selective Print Mode enables the user to print all checks, all documents, or all checks and documents. The feature creates and makes available multi-page images in the PDF format. From the Lockbox Search results screen:

Step Action

Click the Selective Print Mode checkbox

Select the images to print or select all by clicking the checkbox in the banner

Roll the mouse over and select the desired Print Mode radio button: Print Checks, Print Document, or Print All

Click View Selected

A new window opens and displays the selected images as .PDF files. The PDF functionality can be used to print, save, or email the images.

Close the window

Click Selective Print Mode to remove the check mark and return the Search Results screen to the defaults established

Selective Print Mode


Print View Receivables Online provides an HTML print-friendly format file of the Search Results. Select the Print View button. A new window will open and display the Search Results screen in an HTML format. Enter [Ctrl + P] to print the Search Results screen. Close the window to return to the Search Results screen.

PDF View Receivables Online provides a PDF file of the Search Results. Select the PDF View button. A new window will open and display the Search Results screen in a PDF format. Full PDF functionality at the top of the page allows the user to manipulate and/or print. Close the window to return to the Search Results screen.

Download as Text The Search Results can be downloaded into a CSV or text file. The user can access this file in Excel. Select the Download as Text button. A new window will open and display the Search Results in an Excel spreadsheet. Full Excel functionality at the top of the page allows the user to manipulate and/or print the spreadsheet. Close the window to return to the Search Results screen.

Note: Notepad, TextPad or any application that can read the comma-separated format can be used to open the file. However, the Receivables Online URL must be a trusted site before the user can download the results as a text or .csv type file.

From the Lockbox Search Results:

Click the Download as Text button A File Download window displays.

Select Open to open the file in Excel Or

Select Save to save the CSV file

Navigate to the drive/folder to save the file

Click Save

Close the window to return to the Search Results screen


Download Images The images can be saved to a local network by selecting the Download Images button. The application retrieves raw images and returns them in a zip file. All users may also use the feature to access images in an XML format. Follow the steps below to download images. From the Lockbox Search Results:

Step Action

Click the Download Images button A Windows Internet Explorer window opens and displays a .zip file hyperlink.

Click the hyperlink A File Download window displays.

Select Open to open the file in Excel Or

Select Save to save the CSV file

Navigate to the drive/folder to save the file

Click Save

Close the window to return to the Search Results page

Lockbox Search Results


Unzipping the File The zip file contains a CSV version of the Search Results screen, identical to the Download as Text output described above. The Search Results (HTML format) and an images directory containing hyperlinks to all the check and document images will also be displayed.

Navigate to the file that was downloaded

Double click on the file The file will open automatically if WinZip or a similar tool is installed.

Highlight all of the files

Click the Extract icon A separate window will open.

Click Next

Select the Browse button

Select the location on the network to store the uncompressed file

Click on Next and Finish to extract the files


Manage Queries The Manage Queries function allows the user to edit or delete saved queries.

Edit a Query The user has the ability to edit a query that has been saved.

From the Search dropdown menu:

Step Action

Click Manage Queries The Query Summary screen is displayed. The Default radio button indicates the query criteria that will default each time a user navigates to the Lockbox Search screen to run queries.

Click the Edit hyperlink of the query

Enter a Deposit Date (MM/DD/YYYY) range to search or select the dates from the Calendar icon.

Note: If the Start and End Date fields are blank, the default is the current processing date. If the information needed is for one processing day, enter the same date in both fields.

Edit any selection criteria needed

Click Search

Click Save Query

Query Summary

Delete a Query To delete an existing query select the Delete icon for the query on the Query Summary screen.

Online Decisioning Refer to the Online Decisioning Guide for detailed information.

Appendix I - Setup Requirements

System Requirements The following are recommended hardware and software requirements:

An Internet browser. Receivables Online works with several supported Internet browsers, for example; Microsoft Internet Explorer, Firefox, and Chrome.

Adobe Acrobat Reader – This application will enable the user to view images. A complimentary download is available on the Adobe Acrobat website (www.adobe.com\acrobat). Adobe Acrobat Reader 5.0 or higher is recommended. The Copy function is only available in these higher versions.

Windows Picture and Fax Viewer

Excel or Notepad to view CSV files

A Zip tool such as WinZip or WinRAR is required to open the images and Zip file that the Download Images feature creates.

TIFF file viewing capability to use the Bulk File Download feature

Screen Resolution - While no specific resolution is required, Receivables Online should be displayed with at higher screen resolution to minimize scrolling.

Windows - Any version that supports the vendor supported versions of Explorer, Firefox and Chrome.

RAM: Minimum RAM required to run the version of Windows being utilized.

http://www.adobe.com/acrobat

Appendix I - Setup Requirement (Continued)

Lockbox Setup Information The following information will be required to set up a new lockbox:

Contact’s first name

Contact’s last name

Contact’s phone number

Company name

Company phone number

Company address

State

Zip Code/Region

Affiliated institution name

Email address

Appendix II – Property Management

Reports Receivables Online has several reports specific to Property Management client Lockboxes. The Property Management reports are displayed from the links that are provided on the Lockbox Summary screen. These reports include: Property Management Account Summary Report – (All Management Companies)

Provides deposit level reporting for all property management client lockboxes.

Property Management Account Summary Report - Single Company Provides deposit level reporting for a specific property management client lockbox and their affiliated associations.

Property Management Account Detail Report Provides deposit level reporting for a specific Property Management association.

Lockbox Summary Screen

Appendix II – Property Management (Continued) Each report can be displayed from the Lockbox Summary screen.

Select the report to display

A Property Management Accounts Parameter screen will be displayed.

Click Run Report

Property Management Account Parameter Screen

Appendix II – Property Management (Continued) The selected report will be displayed.

Click the Printer-Friendly Version icon to print the report

Property Management Summary Report – (All Management Companies)

Property Management Account Summary Report – (Individual Management Company)

Property Management Account Detail Report