regional 3cs a case study in implementing new technologies in the public safety sector
TRANSCRIPT
Regional 3CsA Case Study in Implementing New Technologies
In the Public Safety Sector
Overview• Panel Discussion (40 minutes)
• Sara Diaz, San Diego Fire-Rescue• The History of 3Cs (from the contractor and public sector
perspectives)• What is 3Cs• How Does 3Cs Process New Initiatives
• Kim Spero, SDSU Research Foundation• San Diego’s Regional Strategy for Technology Evaluation
• Mary Ellen Williams, Providea• Using Off the Shelf Technology in New Ways
• Scott Akrie, NetLogix• Creating Something New to Meet Unique Public Safety Needs
• Question and Answer (20 minutes)
Thanks,Sara
What is the Regional Command and Control Communications (3Cs) Project? A public safety grade data network to securely link public
safety agencies Primary use of the network is to foster inter-agency
collaboration and improve situational awareness during large scale emergency events
3Cs is designed to function when all other communication has failed
The History of 3Cs
Born out of the After Action Reports of the 2003 Cedar Fire More collaboration between agencies Some conversations should be moved to a data
network to free up radios for first responders in the field
Combine intelligence from multiple sources to better understand and manage an incident
How 3Cs Is Governed
How 3Cs OperatesProjects are Grant Funded
Many Discrete Funding Sources Agile Project Management Sum of the Parts Equals the Whole
New Project Ideas Conceived by Users Group Endorsed by Steering Designed and Developed by the Technical
Working Group (Nerd Party)
The Regional Technology
Center (RTC) for the
San Diego Urban Area
Presented by Kim SperoMarch 23, 2011
After the catastrophic wildfires of October 2003, the San Diego Regional Fire Prevention and Emergency Preparedness Task Force identified the need for an independent regional organization to:
“. . . develop a consolidated approach to identifying technological improvements that will provide enhanced safety for our responders and improve our information sharing and effectiveness… “
“…A regional strategy should be developed to evaluate regional needs …There should be some consideration by the Unified Disaster Council (UDC) to establish a regional committee to identify needs and screen vendors and products that meet those needs.”
• The Regional Technology Partnership (RTP) was established in 2005 as a means to enable a regional technology support structure.
• The Regional Technology Center is the operational arm of the RTP.
A Regional Strategy for Technology
Policy Committees
San Diego State UniversityAnd
SDSU Center for Homeland Security Technology Assessment
SANDAGPublic Safety Committee
Unified Disaster Council
Regional Technology Partnership
Regional Technology Center
Working Groups
Policy & Funding
Advisory & Oversight
• Clearinghouse• Coordination• Research• Standardization• Strategic Planning
Subject MatterExperts
Regional Governance StructureFramework for Coordination
The Regional Technology Center developed at San Diego State University Research Foundation is an unbiased organization working in partnership with San Diego region’s public safety community to provide expertise in interoperable communications, geospatial technologies, regional computer aided dispatch interoperability; assist with first responder technology prioritization, and establish a test bed for assessing and evaluating the viability of new technologies.
The Regional Technology Center
WebEOC Test Bed
Program CoordinatorTammie Dennis
Geographic Info Systems
Paul Hardwick
Regional Tech Clearinghouse
Kim Spero
Bob Welty, DirectorRegional Technology CenterSDSU Research Foundation5250 Campanile Drive MC 1940San Diego, CA 92182-1940
• (619) 594-8991 office• (619) 980-6590 [email protected]
Program Director
Regional CAD InteroperabilityDenny Neville
Regional Technology Center Organization Structure
The Regional Technology Clearinghouse is the component of the Regional Technology Center that evaluates and reviews technology in support of the local community. In keeping with that purpose, there are several parts to the program.
The Clearinghouse conducts three primary efforts: Pursuit and review of relative technologies Exercise support and technology integration Documentation of studies and priorities established by the
San Diego region.
Categories, format, and effort follow the Responder Knowledge Base criteria identified by the Department of Homeland Security (DHS)
Regional Technology Clearinghouse
Technology is assessed using qualitative measures:– Interoperability: “The ability of two or more systems or components to exchange information and to
use the information that has been exchanged.”• Can accept current capabilities such as WebEOC, ESRI, currently in use by the region
– Flexibility: “A design that can adapt when external changes occur, maximum applicability to a number of channels.”
– Portability: “The general characteristic of being readily transportable from one location to another.”– Reusability: “The likelihood a tool or capability can be used again to add new functionalities with
slight or no modification.”• Daily usefulness –vs.- crisis management only
– Reliability: “The ability of a system to perform and maintain its functions in routine circumstances, as well as in hostile or unexpected circumstances.”
– Supportability: “The inherent quality of a system - including design for reliability and maintainability, technical support data, and maintenance.”
– Maintainability: “The ease with which a software product can be modified in order to correct defects, meet new requirements, make future maintenance easier, or cope with a changed environment.”
– Expandability: “Ability to increase the size, volume, quantity, or scope of; enlarge.”
Clearinghouse Review Metrics
S A M P L E
Product Name: Innovative Technology
Product Description: Basic Description of Technology telling what it can do and how it might be implemented. Often taken from the vendor’s documentation based on the review.
The Regional Technology Clearinghouse (RTC)
Recommendation: The RTC will identify if the technology is in line with the strategic initiatives identified by the region. If the technology is interesting, an invitation to an exercise may be put forward.
Comments: Items from the review that are noticed and thought to be relevant in regards to the technology or demonstration.
Pros:
All metrics that score higher than “3” are put in this column.
Cons :
All metrics that score lower than “3” are put in this column.
Communications
http://www.greattech.com/(11/03/09) Presented by J. Smith
Cost: *$10,000 for a 10 user server license. (*All cost quotes are informational and not precise)Contact: 1111 Main Street, San Diego, CA | Office: (619) 555-1234 |Email: [email protected] Customers: Military customer only
Categories are organized in complianceWith DHS’ Responder knowledge base
TECHNOLOGY ASSIST DATABASE
Mary Ellen Williams3C’s Project
March 2011
Company Overview
Providea is a leading national provider of video conferencing and telepresence solutions – an extremely high growth market
Comprehensive suite of the most advanced video conferencing systems, managed and professional services and multimedia integration available in the market
Best-of-breed provider with sterling reputation for quality
Exclusively focused on video conferencing and telepresence
Blue chip customer base of over 5,000 customers across multiple end market verticals
National footprint with 14 offices and 112 employees
Founded in 1999 and headquartered in Camarillo, CA with large East Coast operations in Boston, MA
Providea boasts the most experienced team of video conferencing solution professionals in the industry
Over 40 of the Company’s 112 employees have over 15 years of video conferencing experience
Geographic Footprint
Dallas, TXHeadquarters / Large Operations
Camarillo, CA
Los Gatos, CA
Atlanta, GA
New York, NY
Boston, MA
Chicago, IL
Raleigh, NC
East Hartford, CT
Irvine, CA
San Diego, CA
Seattle, WA
St. Louis, MO Cleveland, OH
Sales/Support Office
Providea’s “Coast to Coast” coverage enables support of large customers with locations across North America
Regional Office
29
Comprehensive Offering of Video Solutions and Services
Tailored and comprehensive offering with a focus on high-end solutions
Design, implement, manage and support complex video conferencing requirements for the most sophisticated organizations in the world
Solutions for desktop / executive, conference rooms and telepresence
High value managed services form long-term, contractually recurring customer relationships
Video Conferencing Solutions Managed and Professional Services
Video Conferencing Equipment
Engineering and Design Services
Hosted Conferencing
Network Infrastructure and Connectivity
Managed Conferencing
Professional Services
Support Services
4
Connecting Regional Command and Control Communications (3C’s)
Network Design
7
Solutions
Video Network Operations Center
Real-Time Support Services
Overview Support Protocol
Support philosophy comprised of three core tenets of Ownership, Preparation and Responsiveness
Real time support providing immediate attention to issues with video conferencing services
o We’ve coined our service “The 5-Minute Rule™” which simply states we understand that video is a real-time application, requiring real-time service. You are lucky if you have 5 minutes prior to losing confidence in video – we are here to help.
o Direct customer access to live help desk technicians
o 24 x 7 x 365 support coverage
Highly, expert technicians on staff
o Polycom, CVE, TANDBERG Certified, LifeSize and Cisco CCNA systems
o Video conferencing, bridging, standards, VoIP, ISDN and multimedia technologies
Extended Warranty Program
o Unlimited technical telephone support
o Onsite service by certified field technicians
o Firmware/Software updates
Tier 1: Providea Certified Engineers
Tier 2: Product Specialists
Tier 3: Manufacturer Support
Tier 4: Professional Services Team
Highly trained technicians – initial point of contact
Provides the customer with direct access to a trained product specialist at Providea
Both the PCE and the end user directly communicate with the manufacturer and the manufacturer’s support teams
Provides direct access to members of Providea’s Professional Services team to identify and resolve complex network design and video issues
Providea has a dedicated, 24x7 customer support services operation to assist customers
Network Services
Network Connectivity
Services
Network Design and Assessment
Suite of connectivity services offering superior video communication for all types of networks, including running video over IP, ISDN or both
o ProvideaDirect™ IP-2 Service. High-quality, cost-effective hybrid IP network solution to meet the requirements for real-time video communications
o ProvideaDirect ISDN PRI. ISDN PRI (T1 access) and ISDN long distance service for legacy ISDN video connections through AT&T. Ideal for video endpoints, bridges (MCU's), and/or gateways
o Masergy MPLS Network Service. Ideal for fully converged voice, video and data networks
Evaluate network capabilities for handling real-time video applications
Range from basic assessment to comprehensive review ending in recommended network solutions, overseeing the network implementation process and support of video systems
Frequently sold in advance of or part of implementing overall enterprise communication plan
Network services are designed to ensure customers have the optimal network connectivity to support video conferencing, the most demanding application on enterprise networks
Video Network Operation Centers
Providea operates hosted, managed and network conferencing services through its Video Network Operation Centers (“VNOCs”)
o Three co-location facilities and two technical centers
Experienced administrators monitor and maintain customers’ video equipment and network
Facilities outfitted with multiple carrier, high bandwidth IP network connections and ISDN Gateway services and include
o Telepresence Inter-exchange service
o Access to over 150 IP carriers
o Network mapping services
o Managed QoS translations across multiple networks
o Firewall partitioning for network integrity
o Universal Connectivity (“B2B”)
o Latest, state-of-the-art bridging hardware platforms (including HD and telepresence)
Technical Centers
Co-location Centers
Camarillo, CA
Hawthorne, CA
Boston, MA
New York, NY
Toronto, Canada
Providea has five best-in-class video conferencing operation centers
Working with Governments as a Technology Vendor
© NetLogix 2009 28
Agenda
What we will be covering today
About NetLogix Understanding the Need Understanding the Process Good things to Know Conclusion
© NetLogix 2009 29
What We Do
Wireless Telecommunications Professional & Managed Services
Large Scale Wireless and Video Enabled Networks
► Public Safety Broadband Communications Data Access Networks Wireless Broadband Networks* Citywide Video Surveillance Gunshot Location & Detection Systems
► Municipal Networks Public Works/Public Access* Landline Alternative Access* Traffic Systems Management*
► Managed Services Network Management + Monitoring Managed Video as a Service (MVaaS)
* Wireless Architectures Deployed Consist of: Point-to-Point, Point-to-Multipoint, and Mesh Networks.
© NetLogix 2009 30
Snapshot of NetLogix’s Clients with Large Scale Wireless + Video Solutions
Global Experience
CLIENT WIRELESS VIDEO OTHER
Los Angeles, CA (LAPD) YES YES Housing Authority Video
San Diego, CA (SDPD) YES YES Mobile Command/ Video Backhaul
Hempstead, NY (Hempstead PD) YES YES Gunshot w/Video
Maywood, CA YES YES Citywide WiFi
Appleton, WI YES Testing
Sherwood, OR (Sherwood PD) YES YES Indoor/Outdoor
Ketchum, ID YES NO Downtown WiFi
Sandoval County, NM YES NO County Wireless Backbone
CARRIER (MUNICIPAL) PROJECTS Kite Networks (Tempe, AZ) – Network Management & Re-Design of 1,600 Nodes MetroFi (Riverside, CA) – Citywide WiFi Network Backbone Design & Installation EarthLink (Pasadena, CA & National SI) – NetLogix selected as National Systems Integrator partner Aiirmesh (Cerritos, CA) – USA’s 1st Citywide WiFi ISP (150 Nodes) Citizens Communications (Confidential) Philippines (Skymaster Wireless) – 600+ WiFi Nodes for Triple Play Services (VoIP, Video, & Data)
© NetLogix 2009 31
Are we talking Rocket Science?.............Sometimes
© NetLogix 2009 32
What is NOMAD?
“Necessity is the Mother of Invention”• With the 3Cs network in place, stakeholders were faced with the challenge of leveraging
this network in a manner that would establish incident scene broadband for command vehicles.
• The 3Cs workgroup defined characteristics of what they needed to achieve.• Motorola asked NetLogix to leverage some Motorola COTS equipment and develop a
solution.• Motorola, the City and NetLogix, in partnership created a solution.• The solution to date has exceed expectations.• The solution can be deployed within 10 minutes of arriving on an incident scene and
can deliver about 35 Mbps up to 19 miles away from a high site.• In addition an onsite ad hoc network can be deployed for other first responders.
© NetLogix 2009 33
Understand the following
Your Solution is Not Complete – and they want complete
Your government agency may know what they want, but not how to express it. Ask questions – test your understanding
You will need to educate in the sales process.
Failure is not a option – you can’t walk away.
Price yourself appropriately
Understand the Need
© NetLogix 2009 34
Understand the following
Understand Funding Cycles Approval Processes Contracting and Insurance Requirements The RFP Process Site Access Requirements for the
Government you’re dealing Scheduling Bonding
Understand The Process
© NetLogix 2009 35
Everyone want to be successful and fears the alternative
Show your government as much as possible..demo-demo-demo
Consider Partnering with a company that already has credibility….that you can trust
Know the politics Deliver a complete solution Understand and have the ability to explain
the Total cost of Ownership. Use COTS components as much as possible
and the rest sort itself out.
Good things to Know
EXECUTE!!!!
Questions ?