release overview sv8100 r4 -...

SV8100 R9.0 (EMEA)

Release Overview

(Technical)

Date: 10 May 2013

Version: V9.0 Issue 1

Copyright 2012 NEC Unified Solutions B.V. Exclusively for use by NEC Unified channel partners All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 2 of 38

Contents

1. PRODUCT SUMMARY ........................................................................................................................ 4

2. OVERVIEW ........................................................................................................................................... 5

3. NEW AND ENHANCED BUSINESS FEATURES - SOFTWARE (NON ........................................... 6

LICENSED) .................................................................................................................................................... 6

3.1 WebPro Enhancement – Save/Restore system data .................................................................. 6 3.1.1 Benefits .............................................................................................................................. 6 3.1.2 Required Software and Hardware ..................................................................................... 6 3.1.3 Required Training .............................................................................................................. 6 3.1.4 Technical Information ....................................................................................................... 7

3.2 WebPro Enhancement – Upgrade Main Software ..................................................................... 8 3.2.1 Benefits .............................................................................................................................. 8 3.2.2 Required Software and Hardware ..................................................................................... 8 3.2.3 Required Training .............................................................................................................. 8 3.2.4 Technical Information ....................................................................................................... 9

3.3 NAT Improvement for Registration Timers ............................................................................ 10 3.3.1 Benefits ............................................................................................................................ 10 3.3.2 Required Software and Hardware ................................................................................... 10 3.3.3 Required Training ............................................................................................................ 10 3.3.4 Technical Information ..................................................................................................... 11

3.4 NetLink Improvement for Buffer Operation ........................................................................... 12 3.4.1 Benefits ............................................................................................................................ 12 3.4.2 Required Software and Hardware ................................................................................... 12 3.4.3 Required Training ............................................................................................................ 12 3.4.4 Technical Information ..................................................................................................... 13

3.5 F-Route Enhancement for Call History ................................................................................... 14 3.5.1 Benefits ............................................................................................................................ 14 3.5.2 Required Software and Hardware ................................................................................... 14 3.5.3 Required Training ............................................................................................................ 14 3.5.4 Technical Information ..................................................................................................... 14

3.6 VRS Message – Prohibit DTMF Detection ............................................................................. 15 3.6.1 Benefits ............................................................................................................................ 15 3.6.2 Required Software and Hardware ................................................................................... 15 3.6.3 Required Training ............................................................................................................ 15 3.6.4 Technical Information ..................................................................................................... 15

3.7 Mobile Extension – Progress Tone.......................................................................................... 16 3.7.1 Benefits ............................................................................................................................ 16 3.7.2 Required Software and Hardware ................................................................................... 16 3.7.3 Required Training ............................................................................................................ 16 3.7.4 Technical Information ..................................................................................................... 16

3.8 VRS Dialling – Single Digit Enhancement ............................................................................. 17 3.8.1 Benefits ............................................................................................................................ 17 3.8.2 Required Software and Hardware ................................................................................... 17 3.8.3 Required Training ............................................................................................................ 17 3.8.4 Technical Information ..................................................................................................... 18

3.9 Caller ID – CLI Passthrough for Consultancy Calls ............................................................... 19 3.9.1 Benefits ............................................................................................................................ 19 3.9.2 Required Software and Hardware ................................................................................... 19 3.9.3 Required Training ............................................................................................................ 19 3.9.4 Technical Information ..................................................................................................... 20

3.10 SMDR Enhancement for Virtual Loops .................................................................................. 21 3.10.1 Benefits ............................................................................................................................ 21


3.10.2 Required Software and Hardware ................................................................................... 21 3.10.3 Required Training ............................................................................................................ 21 3.10.4 Technical Information ..................................................................................................... 22

3.11 UserPro – Translation for Local Language ............................................................................. 23 3.11.1 Benefits ............................................................................................................................ 23 3.11.2 Required Software and Hardware ................................................................................... 23 3.11.3 Required Training ............................................................................................................ 23 3.11.4 Technical Information ..................................................................................................... 23

3.12 SIP Info (DTMF Support) ....................................................................................................... 24 3.12.1 Benefits ............................................................................................................................ 24 3.12.2 Required Software and Hardware ................................................................................... 24 3.12.3 Required Training ............................................................................................................ 24 3.12.4 Technical Information ..................................................................................................... 25

4. NEW AND ENHANCED BUSINESS FEATURES - SOFTWARE ........................................................26

(R9 ADVANCED FEATURE LICENSED) ..................................................................................................26

4.1 Video Support over SIP Trunk ................................................................................................ 26 4.1.1 Benefits ............................................................................................................................ 26 4.1.2 Required Software and Hardware ................................................................................... 26 4.1.3 Required Training ............................................................................................................ 26 4.1.4 Technical Information ..................................................................................................... 27

4.2 Remote Conference Enhancement .......................................................................................... 29 4.2.1 Benefits ............................................................................................................................ 29 4.2.2 Required Software and Hardware ................................................................................... 29 4.2.3 Required Training ............................................................................................................ 29 4.2.4 Technical Information ..................................................................................................... 29

4.3 Call Monitor Enhancement ..................................................................................................... 30 4.3.1 Benefits ............................................................................................................................ 30 4.3.2 Required Software and Hardware ................................................................................... 30 4.3.3 Required Training ............................................................................................................ 30 4.3.4 Technical Information ..................................................................................................... 31

4.4 Mobile Extension Enhancement – DDI Routing ..................................................................... 32 4.4.1 Benefits ............................................................................................................................ 32 4.4.2 Required Software and Hardware ................................................................................... 32 4.4.3 Required Training ............................................................................................................ 32 4.4.4 Technical Information ..................................................................................................... 33

5. NEW AND ENHANCED BUSINESS FEATURES - SOFTWARE (MAINTENANCE FEATURE

LICENSE ITEMS) ........................................................................................................................................34

6. NEW AND ENHANCED BUSINESS FEATURES - SOFTWARE (ACD ADVANCED FEATURE

LICENSE ITEMS) .........................................................................................................................................35

7. SOFTWARE AND HARDWARE ........................................................................................................36

8. TECHNICAL DOCUMENTATION ....................................................................................................37

9. TECHNICAL COURSES .....................................................................................................................38

10. DOCUMENT HISTORY ..................................................................................................................38


1. PRODUCT SUMMARY Business today demands efficient, seamless communication to enable rapid decision-making and

customer responsiveness. NEC’s UNIVERGE®360 is our approach to help small to medium-sized

businesses succeeds at this accelerated level by unifying all aspects of business communication. The

UNIVERGE SV8100 Communications Server is an integral part of this initiative.

The SV8100 Communications Server is the ideal system for small to medium-sized businesses that

wish to compete and grow their businesses over time. This robust, feature-rich solution is scalable and

can be expanded to meet your communications needs both now and in the future.

Designed to be both versatile and scalable for growing business needs, the SV8100 supports IP, TDM

video, wired or wireless. It also provides high-powered features and applications that can be

transparently shared between branch or remote locations. Individuals, departments and locations can

work more efficiently by using this feature to communicate seamlessly in real time.

The UNIVERGE® SV8100 Communications Server provides converged communications - telephony,

data and video over an IP infrastructure. The solution is targeted at the small to medium sized business

and supports between 8 and 512 users on a single site, and a variety of networking possibilities.


2. OVERVIEW SV8100 R1 series software was introduced with the release of the UNIVERGE SV8100. The SV8100

continues to provide new and enhanced features with the release of SV8100 R9.0 series software.

R9.0 software includes these new and enhanced features:-

SV8100 Software

Non-license items

WebPro Enhancement – Save/Restore system data

WebPro Enhancement – Upgrade Main Software

NAT Improvement – Registration/Subscribe timer by PRG

NetLink Improvement – Buffer timer change

F-Route Enhancement – Call History routed via F-Route

VRS Message – Prohibit DTMF detection

Mobile Extension – Progress Tone

VRS Dialling Enhancement – Single digit dialling

Caller ID – CLI Pass-through for consultancy calls

SMDR Enhancement for Virtual Loops – Tracking calls via loopback

User Pro – Translation for local language

SIP Info (DTMF) – Receive DTMF via SIP Info from standard SIP terminal

R9 Advanced Feature License items

Video Support over SIP Trunk

Remote Conference Enhancement – Increase conference bridges to 20

Mobile Extension Enhancement – Mobile Extension for DDI tables

Call Monitor Enhancement

Maintenance License Items

There are no new items.

Other Licensed Items

There are no new additional licences.

SV8100 Applications

PC Programming

For additional information on the SV8100 please refer to Product Overview SV8100 document. All

training courses against new items require the relevant pre-requisite courses.


3. NEW AND ENHANCED BUSINESS FEATURES - SOFTWARE (NON

LICENSED)

3.1 WebPro Enhancement – Save/Restore system data

WebPro now allows the System Administrator to save or restore the SV8100 system database.

WebPro is accessed via a web browser.

Previously this was only possible by using PCPro which is the engineer’s application and requires

installation onto the Administrators PC plus updating in-line with the SV8100 Main Software.

3.1.1 Benefits

System Administrators can take a backup of the database.

3.1.2 Required Software and Hardware

SV8100 R9 Software

PZ-ME50 Memory Expansion card

3.1.3 Required Training

SV8100 R9 Update Training Recommended.


3.1.4 Technical Information

No configuration is required to enable this feature.

a) Partial save/restore is not available – all system data is contained in one file.

b) The system database is compressed and stored in a gzip format (.gz file). The compressed file

cannot be opened with the PCPro application, it must be un-compressed first. A general

application must be used to un-compress the .gz file.

c) A PCPro file can be compressed to gzip format to be used by WebPro.

d) The PZ-ME50 Memory Expansion card must be installed onto the SV8100 CPU card as

additional memory is required for the save/restore operation.

e) Save/Restore is not possible if another user is currently connected with either WebPro or

KeyTel Pro.

f) Another user cannot connect using WebPro or KeyTel Pro while the database is being

saved/restored.

g) Save/restore is available at the following user levels:

1 = Manufacturer 2 = Installer 3 = System Administrator level 1 (SA1)

h) The SV8100 CPU will automatically restart when the restore is complete. (The Save operation

does not cause the CPU to restart).

i) Calls will not be disconnected, the lines will be blocked until all become free and then the CPU

will restart.

j) The restore operation will be cancelled if there is an error detected in the .gz file or if the

version is not correct (Use PCPro to convert the database, as shown below).

k) A restore operation will be logged in the Modification History of WebPro.

l) History data and license information is saved with the PCPro data (in the *.pcp file) but these

are not included with the data saved by WebPro (in the *.gz file).

Therefore this information will not be available when WebPro file is viewed with PCPro and it

will be ignored if the *.pcp file is restored with WebPro.

m) The gzip file cannot be viewed within WebPro; it is only available to upload to the SV8100 to

restore the configuration.

n) Care must be taken with the version of the system database that is to be restored to the CPU:

If the database is a higher version than the CPU then it will not be loaded to the CPU

card, the restore operation will be cancelled.

If the database is a lower version than the CPU then it will be loaded to the CPU but

only the common data will be loaded.

o) Only database version R8 and R9 can be restored to a CPU card with R9 Main Software.

p) Database versions R7 and prior must first be converted by PCPro (un-compress the *.gz file,

Open then save with PCPro V9 and then compress to gzip format).

q) If the data connection is broken or the CPU power is turned off during a save/restore the

process fails, the save/restore is cancelled.


3.2 WebPro Enhancement – Upgrade Main Software

WebPro now allows the System Administrator to upgrade the SV8100 Main System Software.

The new Main Software files are copied to the PZ-ME50 card and when all are uploaded the CPU will

restart with the new Main Software.

The ‘old’ Main Software files are deleted from the PZ-ME50.

It is not necessary to have a blank USB memory plugged into the CPU card.

3.2.1 Benefits

Allows the System Administrator to upgrade the SV8100 Main Software.


SV8100 R9 Software

PZ-ME50 Memory Expansion card






a) If the data connection is broken or power is removed from the system during the uploading files

the process stops, in order to start again you have to re-connect with WebPro and repeat the

upload.

b) If the power switch on the SV8100 is turned off during the upload the system will not power

off until the upload is complete.

c) If the power is removed from the system while the new Main Software files are being loaded

and the ‘old’ files are being deleted the system may not start up. The required files may not

exist on the PZ-ME50 card.

Note that this period is very short so is unlikely to occur.

d) The system will automatically restart after the upload; any calls in progress will be

disconnected.


3.3 NAT Improvement for Registration Timers

When a DT700 Terminal connects to the SV8100 via NAT the intermediate router may have a firewall

function, if there is no communication for a defined period the router may close the port used by the

DT700. This will block the IP packets and the terminal will not function correctly.

A solution to this is to reduce the Registration and Subscription Expiry timers – this may then cause

unnecessary network load if a large quantity of DT700 terminals are also connected on the LAN since

the same timers are used.

The Registration and Subscription timers for DT700 terminals connected via the LAN can be longer

duration than those connected via NAT; these timers are now separate with R9 software.

3.3.1 Benefits

Prevents unnecessary network load due to short NAT Registration and Subscription timers.


SV8100 R9 Software

NAPT Traversal License BE108834





The following configuration is required to enable this feature.

New CMDs

15-05-47 Registration Timer Expiry for NAT (0, 60 – 65535 Seconds) default = 180

A setting of 0 will disable the timer and a DT700 connected via NAT will use the timer specified in 84-

23-01.

15-05-48 Subscription Timer Expiry for NAT (0, 60 – 65535 Seconds) default = 180

A setting of 0 will disable the timer and a DT700 connected via NAT will use the timer specified in 84-

23-02.

Related CMD’s

10-46-14 NAT Mode (0=disable, 1=enable) default = disabled.

This must be set to 1 if DT700 terminals are connected via NAT.

10-58- DT700 Local Network Area Setup

This CMD sets the local network area of the DT700 terminals not connected via NAT (IP Address and

Sub Net Mask).

84-23-01 Registration Timer Expiry for NAT (60 – 65535 Seconds) default = 180

This sets the expiry timer for DT700 terminals not connected via NAT (or if the NAT timer is disabled

in 15-05-47).

85-23-02 Subscription Timer Expiry for NAT (60 – 65535 Seconds) default = 3600

This sets the expiry timer for DT700 terminals not connected via NAT (or if the NAT timer is disabled

in 15-05-48).

Judgement of NAT terminal

The judgement of NAT terminal is performed by the following conditions.

1. CMD 10-46-14: NAT mode = On

The network address in the Contract header received from the terminal is NOT the same as:

2. The network address of the system

3. All of the network addresses in CMD10-58

NetLink Operation

When a DT700 is registered to the secondary system the timer of the primary system from CMD 15-05-

47 & 48 are used.

Timer setting and quantity of NAT terminals

Since the network load will increase with the quantity of NAT terminals it is recommended that the

following minimum settings are used.

Quantity of terminals / minimum timer setting

1~144 ~192 ~180 ~512

CMD15-05-47 60 90 180 180

CMD15-05-48 60 90 180 480


3.4 NetLink Improvement for Buffer Operation

The sending of data packets via a NetLink connection can be set to Immediate or Buffered.

With Buffered operation the SV8100 will only send the data packets when one of the following

conditions is met:

1. The previous packet has been acknowledged

2. The packet size exceeds the minimum size

3. 120mS after the previous packet was sent

Buffering operation can reduce the network load by grouping together smaller packets until the

minimum size is exceeded, therefore sending a smaller quantity of larger packets.

Buffering operation can cause problems when sending DTMF digits via a NetLink connection to a

remote analogue trunk: DTMF digits must be sent immediately.

To ensure DTMF digits are sent immediately the SV8100 with R9 Main Software will ensure the data

packet exceeds the minimum size.

3.4.1 Benefits

Buffering operation reduces network load.


SV8100 R9 Software

VoIPDB (IPLA/B)






Related CMDs

51-01-04 Signal Transmit Method (0=Immediate, 1=Buffered) default = see below.

Default value prior to R9 = Immediate

Default value with R9 = Buffered

a) With Buffered operation the SV8100 will use the Nagle Algorithm to improve transmit

efficiency and only send the data packets when one of the following conditions are met:

1. The previous packet has been acknowledged

2. The packet size exceeds the minimum size

Packet size is larger than MSS (Maximum Segment Size)

3. 120mS after the previous packet was sent

b) CMD51-01-04 must be enabled at the Primary and Secondary systems as it only effect the

transmit data.

c) DTMF digits are always sent immediately by adding dummy data to ensure the packet size

exceeds the MSS.

Packet 1

Packet 2

Packet 3

Packet 1

Packet 2

Packet 3

System A System B

Nagle OFF

Packet 1

Packet 2

Packet 3

Packet 1

Packet 2

Packet 3

System A System B

Nagle ON


3.5 F-Route Enhancement for Call History

Calls made from the terminals incoming call history can now be routed via F-Route.

This ensures the call is routed as required by the SV8100 system configuration.

Without this setting the call will seize a trunk port based on the outgoing trunk routing setup for the

terminal.

3.5.1 Benefits

Ensures that all calls made the user are routed similarly, F-Route may be setup to reduce call costs or

for networking to other systems.


SV8100 R9 Software





New CMD

20-02-26 F-Route outgoing mode from incoming call history (0=Off, 1=On) default = Off.

This is a system option that applies to all terminals.

a) The feature does not work for Last Number Redial; these use the same trunk group that was

used for the original call.

b) The feature does not work if the user pre-selects a trunk and then dials from the call history (as

pre-selection bypasses the F-Route operation).


3.6 VRS Message – Prohibit DTMF Detection

The VRS announcements played to incoming callers can be setup to not detect DTMF digits.

The system will play the full announcement, wait for the dial timer to expire and then follow the fall-

over operation.

3.6.1 Benefits

Will ensure the incoming caller listens to the complete announcement.


SV8100 R9 Software

PZ-VM21 card

AKS InMail CF card





New CMD

25-16-02 DUD/DISA Talkie Setup – DTMF Detect (0=Off, 1=On) default = On.

This option is applied for each VRS message (1-100).

a) If DISA Password is enabled in 25-01-02 then DTMF will be accepted while the password is

entered.

b) When the VRS message is completed the system will wait for the Dial tone timer 25-07-01 to

expire and then follow the fall over setup in 25-03-01.


3.7 Mobile Extension – Progress Tone

Callers using the Mobile Extension feature can hear a Progress Tone while the call is being routed.

Once the call is routed they will hear the appropriate busy tone or ringback tone.

Prior to R9 the caller would hear ringback tone while the call was being routed; this is confusing if the

destination is busy as they hear ringback tone followed by busy tone.

3.7.1 Benefits

Prevents the callers hearing confusing tones.


SV8100 R9 Software





New CMD

20-01-20 Progress Tone for Mobiles Extension setting (0=Disable, 1=Enable) default = Enabled.

When enabled the system will send the progress tone specified in 80-01-54.

When disabled the system will send ringback tone.

Modified CMD

80-01-54 Service Tones - Progress Tone, default tone = 100mS on, 600mS off.

a) Progress tone is not supported for Standard SIP terminal or S-Point terminal.

DT700 terminal is supported.

b) Progress tone will not be heard if Ringback tone is already received eg:

If first calling an extension number and using continue dialling.

Calling an extension with Call Forward No-answer to the Mobile Extension.

Pilot Call – Step Call to the Mobile Extension.


3.8 VRS Dialling – Single Digit Enhancement

The single digit options are no longer restricted to just unused digits within the system dial plan.

For example,

If the Dial plan is setup to use extension numbers 100 to 299 you can now also use single digit options

1 & 2 to route to either the single digit destination or an extension number.

The system does this with a new timer that starts when the first digit is dialled by the incoming caller.

o If this timer expires the call is routed to the single digit destination.

o If the incoming caller dials further digits the call is routed to the extension number.

3.8.1 Benefits

Customers can use all single digits 0-9, * and # without any concern to extension numbers, pilot

numbers etc.


SV8100 R9 Software






New CMD

25-16-01 Single Digit Timer (0=disabled, 1~64800 Seconds) default = disabled.

This operation is setup for each VRS message 1~100.

a) When disabled the system will immediately route to the single digit destination

specified in 25-06.

b) The setting of 25-16-01 must be less than the Inter-digit timer set in 21-01-03

(default=10 seconds) otherwise the operation of 25-16-01 is cancelled.

c) The operation of 25-16-01 will apply to the following calls: 22-02 = 1 VRS (DUD/Auto Attendant)

2 DISA

6 Delayed VRS

DDI call= 400 (DUD)

401 (DISA)

Operation of timer 25-16-01


3.9 Caller ID – CLI Passthrough for Consultancy Calls

When an external call is held and then transferred to another outbound call the SV8100 can pass

through the Caller ID of the external held call.

This is useful for un-supervised transfer as the ringing party will see the correct CLI while the call is

ringing.

The feature can also be used for calls routed by a Virtual Loop – when calls are held and then

transferred via a Virtual Loop the called party will see the correct CLI.

This feature will also need to be supported by the Network Provider to send arbitrary CLI.

3.9.1 Benefits

Allows users answer calls with the appropriate greeting.


SV8100 R9 Software






New CMDs

20-11-29 Transfer CLI (0=Own CLI, 1=Held Party CLI) default = Own CLI.

This is a Class of Service option.

14-01-45 Transfer CLI (0=Default CLI, 1=Held Party CLI) default = Default CLI.

This is a trunk option that can be set for Virtual Loop trunks.

Default CLI will send the CLI based on existing settings.

a) The feature also requires CMD 14-01-24 (Trunk to Trunk Outgoing Caller ID through mode) is

enabled for the outgoing trunk.

b) If CLI information is Private Call or Number Not Available then this will be passed through to

the outbound call.

c) If the held trunk does not provide CLI then the CLI for the outgoing trunk is used. This CLI

will be based on existing settings.

Transferring to an ISDN Trunk

Relationship between each CMD

14-01-45 20-11-29 14-01-24 Internal Held Call External Held Call

0 0 0 Extension’s CLI Extension’s CLI

0 1 0 Extension’s CLI Trunk’s CLI

1 0 0 Extension’s CLI Trunk’s CLI

1 1 0 Held Party’s CLI Trunk’s CLI




1 1 1 Held Party’s CLI Held Party’s CLI

Transferring to an ISDN S-Point

The setting of 20-11-29 is also used when calls are transferred to an ISDN S-Point.

When the S-Point extension and the Transferring extension is enabled the Held Party’s CLI will be sent.

This is useful for calls transferred to the S-Point extension number of a Virtual Loop or S-Points

connected to third party voice/fax servers.

S-Point’s 20-11-29

Transferors’ 20-11-29

Internal Held Call External Held Call

0 0 Extension’s CLI Extension’s CLI



1 1 Held Party’s CLI Held Party’s CLI


3.10 SMDR Enhancement for Virtual Loops

The SMDR output has been enhanced to allow accurate tracking of calls that are routed via the internal

Virtual Loop.

Calls routed via the Virtual Loop are split into two separate records on the SMDR due to the loop being

a virtual trunk port within the system.

There is a new SMDR option that links the two SMDR records; this allows the Call Logger to identify

the combined calls.

This option is also supported by MyCalls V4.0

3.10.1 Benefits

Call Loggers / MyCalls can show accurate call records.


SV8100 R9 Software






New CMD

35-02-24 Mark Virtual Loop (0=Don’t mark, 1=mark) default = Don’t Mark.

When a call is routed through the Virtual Loop it is presented as a new incoming ISDN call.

The example below shows an incoming call on trunk 2 that is routed via Virtual S-Point extension 261,

this presents as a new looped call on virtual trunk port 5 to extension 201.

This call will generate two records on the SMDR output. 01/07/2011 PAGE 004

CLASS TIME LINE DURATION STATION DIALLED No./CLI RD/COST ACCOUNT

-- ---- ----- ---------- -------- ---------- ---------------- ------ --------

17 IVIN 14:19 005 00:00:02 201 1509664 0:02

18 IVIN 15:00 002 00:00:01 261 1509664 0:02

With the new option enabled the SMDR output will mark each record.

The Virtual Loop S-Point is also changed to show the associated virtual trunk port number.

This is used by the Call Logger / MyCalls to combine the two records. 01/07/2011 PAGE 004

CLASS TIME LINE DURATION STATION DIALLED No./CLI RD/COST ACCOUNT

-- ---- ----- ---------- -------- ---------- ---------------- ------ --------

17 IVIN 14:19 005V 00:00:02 201 1509664 0:02

18 IVIN 15:00 002 00:00:01 005V 1509664 0:02

a) CMD 35-02-03 Trunk Number and 35-02-09 Extension Number will affect the output of the

SMDR but will not prevent the Call Logger / MyCalls from combining the records.

b) CMD 35-02-16 must be set to 1 (Trunk Name/Number) otherwise the received dialled number

is output rather than the trunk port information.


3.11 UserPro – Translation for Local Language

The UserPro output from the SV8100 is only available in English language, with R9 an additional file

will be available to translate the text into a local language.

The additional file is uploaded to the system and can be easily updated with new translations

3.11.1 Benefits

UserPro will be available in the local language of the system administrator.


SV8100 R9 Software





The additional file is not included with R9 Main Software, a separate application is used to upload the

translation file for your local language.

It is possible to upload more than one translation file allowing multiple local languages.

The user logs in to UserPro via a modified address – this is the addrss of the translated file eg

192.168.0.10/html/login-es.htm


3.12 SIP Info (DTMF Support)

This allows the SV8100 to receive DTMF digits from the SIP device while a call is being setup, the SIP

device can access features such as Camp-on, Message Waiting & Barge-in etc.

Service Codes available

PRG No. Name Remarks

11-11-09 Message Waiting Answer

11-12-01 Call Forward/Do Not Disturb Override

11-12-03 Off-hook Signalling Override

11-12-04 Camp-on(Set)

11-12-06 Voice Call & Signal Call Switching Voice to signal not possible

11-12-07 Step Call

11-12-08 Barge-in

11-12-09 Department Group All Ring

11-12-41 Voice Over

Single digit codes

11-16-01 Step Call

11-16-02 Barge-in

11-16-03 Voice/Signal Call Switching Voice to signal not possible

11-16-04 Intercom Off-hook Signalling

11-16-05 Camp-on

11-16-06 Do Not Disturb/Call Forward Override

11-16-07 Message Waiting

11-16-10 Department Group All Ring Mode

3.12.1 Benefits

Gives SIP extension/IPDECT users access to more features.


SV8100 R9 Software






New CMD

15-05-49 Receiving SIP Info (0=Not allowed, 1=Allowed any time, 2=Allowed while RTP is not

available) default = 2, Allowed while RTP is not available.

When set to 0 SIP Info (DTMF) messages are ignored.

When set to 1 SIP Info (DTMF) messages are accepted during call setup and conversation.

When set to 2 SIP Info (DTMF) messages are accepted only during the call setup, they are ignored

during conversation.

a) Sip Info messages are sent Out of band so are available while a conversation is not in progress.

b) RTP is active during conversation so DTMF can be sent either in-band within the RTP or out of

band within a SIP Info message.

c) This feature works for Standard SIP devices including IPDECT, it does not affect other

terminals e.g. DT700 and trunks.

d) When set to 1 the SV8100 may receive double digits if the SIP device sends DTMF as both

tone within the RTP and also by SIP Info.

e) Changing from voice call to signal call is not possible as the call is in the conversation stage

(and RTP is active) during voice calling.


4. NEW AND ENHANCED BUSINESS FEATURES - SOFTWARE

(R9 ADVANCED FEATURE LICENSED)

4.1 Video Support over SIP Trunk

Video calls via SIP Trunk Interconnection are available for SIP video devices.

Additionally, SIP trunk interconnection allows the SIP video device to access a Multi-Point Control

Unit (MCU) to provide video conferencing over multiple SV8100 systems.

Prior to R9 video calls could only be made within the local SV8100.

4.1.1 Benefits

Users can make video calls within their network.


SV8100 R9 Software

BE112431, LK-SYS-V9000 Enhancements-LIC, (0038)

BE107582 SIP Trunk LIC, (5001). Port license

BE110214 SIP Video LIC, (0040). System license

BE107586 SIP Terminal LIC, (5111). Port license






New CMD

14-18-01 IP Trunk Type (0=None, 1=SIP, 2=H.323, 3=CCIS) default = 0 None.

This item is read only and will show the IP trunk type setup in CMD 10-03

Type 1=SIP is required for video support.

14-18-02 System ID (SIP Only) (0-50) default = 0 None.

This item is read only and will show the NetLink system ID when multi SIP trunk with NetLink is

enabled.

14-18-03 P2P Mode (SIP Only) (0=disable, 1=enable) default = 0 disable.

This item enables the Peer to Peer feature for SIP trunk.

14-18-04 Video Mode (SIP Only) (0=disable, 1=enable) default = 0 disable.

This item enables the Video feature for SIP trunk.

Related CMDs

10-12-06 NAT Router (0=disable, 1=enable) default = 0 disable.

This item should be disabled.

10-26-03 SIP Peer to Peer mode (0=Off, 1=On) default = 0 Off.

This item should be enabled.

10-26-05 SIP CTI mode (0=disable, 1=enable) default = 0 disable.

This item should be disabled.

a) The video call is Peer to Peer, no DSP resource is used during the video call.

b) Only SIP Trunk interconnection within an SV8100 network is available for SIP video calls.

c) The following comments are from the SIP Extension Features - SIP Video section of the

SV8100 VoIP Manual, please refer to this manual for further standard SIP settings. Conditions/Comments

The video stream cannot pass through the IPLA card, SIP Peer to Peer must be enabled.

SIP CTI must be disabled.

Video communication between a Standard SIP terminal and the SP310 Softphone is not possible.

The SIP terminal must pass interoperability testing by NEC before it can be supported.

The video codec is not supported by the IPLA card. The video codec information from the received SDP message will be forwarded to the destination terminal.

The communicating video terminals must support common audio and video codecs.

SIP Video is not supported across AspireNet or K-CCIS as the communication between the SIP terminals is not Peer to Peer.

Be aware of bandwidth requirements of video communication, this will be considerably higher than a voice call. Bandwidth is dependent on codec selection, frame rate and resolution. Check the manufacturer’s data sheet for the relevant terminal for further details.

There must be a STD SIP Video license installed on the SV8100 along with the Standard SIP Terminal licenses.


d) When all of the following conditions are met the SIP terminal can make a P2P video call:

Peer to Peer setup

10-12-06 NAT mode = Off

14-08-03 SIP Trunk P2P mode = On

10-26-03 SIP P2P mode = On

10-26-05 SIP CTI mode = Off

SIP Video setup

14-08-04 SIP trunk video mode = On

15-05-43 SIP video mode = On

If these conditions are not met the following type of call can be made:

SIP Trunk Standard SIP

P2P: Off 14-18-03=Off

Video P2P: Off 15-05-43=Off

Video P2P: On 15-05-43=On

P2P: Off 14-18-03=Off

Voice (Not P2P)

Voice (Not P2P)

Voice (Not P2P)

Video P2P: On 14-18-04=Off

Voice (Not P2P)

Voice (P2P)

Voice (P2P)

Video P2P : On 14-18-04=On

Voice (Not P2P)

Voice (P2P)

Voice & Video (P2P)

e) When Peer to Peer is enabled in 14-18-03.

The user cannot hold the call

The user cannot transfer a call to the SIP trunk

When the user makes a call to the SIP trunk from a non-standard SIP terminal the call will

not be P2P, a DT300 terminal will use one DSP resource for the trunk, a DT700 terminal

will use two DSP resources.

f) When the user makes a video call the following limitations occur.

Video capability is required in the initial invite message from the SIP video terminal

During the call the user cannot change from video to voice call or from voice to video.

Peer to Peer connection is required to make a video call. So the video feature is not

available with CTI/OAI applications as these need non P2P connection.

Connection to a Multi-Point Control Unit (MCU)

a) ‘Dial in’ and ‘Dial out’ feature is supported.

b) When connecting the MCU into the SIP Network the Carrier Type setting in CMD 10-29-14

must be 0. No other carrier type is supported for SIP Video.

c) The user has to set the same video capability for the MCU as on their video device.

d) F-Route can be used to route specified dialled numbers to the SIP trunks connected to the

MCU.


4.2 Remote Conference Enhancement

Remote Conference allows users to setup a conference by dialing the pilot number for the conference

bridge.

With R9 software the quantity of conference pilot numbers has increased from 4 to 20.

There is also a new option to turn off the password request when joining the conference bridge

The capacity of the conference bridge is not increased, this remains at 32 participants.

4.2.1 Benefits

Improved flexibility for remote conference.


SV8100 R9 Software






Changed CMD

20-34 Remote Conference Group basic setup.

The quantity of pilot numbers has been increased to 20

New Item

20-34-06 Password Mode (0=Normal, 1=Skip) default = Normal.

When set to Normal the password is required by each participant when joining the Remote Conference.

When set to Skip the password is not required.

a) The capacity of the conference bridge has not increased this stays at 32 participants maximum.

b) There are two 32 port conference bridges available, a conference cannot combine both bridges,

and this may limit the maximum participants in any conference.


4.3 Call Monitor Enhancement

The Barge-In feature now gives the option to enable ‘Call Monitoring’ with a single Class of Service

item and a new Programmable Function key, it also allows multiple monitoring.

(This feature is the same as ACD Monitor but is now available for none-ACD extensions)

Call monitor allows administrators to listen to telephone conversations and is often used for training.

Previously configuring call monitor required several Class of Service settings for ‘Barge-In with

Monitor Mode’ and did not allow multiple monitoring.

4.3.1 Benefits

Call Monitor is simpler to configure, multiple monitoring is now available.


SV8100 R9 Software







New CMD

20-02-27 ACD Monitor for Business mode (0=Off, 1=On) default = Off.

This COS option is set for the extension that will initiate the call monitor (the administrator).

Related CMD

15-07-01 (Function key code *15 ACD Monitor) default = None assigned.

This function key code is the same used for ACD Monitor.

20-13-16 Barge In Receiving (0=Off, 1=On) default = Off.

This COS option is set for the extension that will be monitored (the trainee).

a) Call Monitor is not available when:

20-13-06 is enabled at the monitored extension (Auto off hook signaling)

20-09-07 is enabled at the monitored extension (Call Queuing)

b) Speech function of 20-13-10 is not available for Call Monitor.

c) There is no Barge-in tone played at the beginning of the Call Monitor

Operation

1. Trainee extension has a call in progress

2. Administrator places a call to the trainee extension, busy tone heard, press Function key *15

Display will show that Monitor is setup.

3. To end Monitoring press Function keys *15 again or go on-hook.


4.4 Mobile Extension Enhancement – DDI Routing

Calls made from the Mobile Extension into a DDI on the SV8100 can be selectively routed as a Mobile

Extension call or as a normal DDI call.

• As a Mobile Extension call the system will send internal dial tone to the mobile user to allow

them to dial into the SV8100

• As a normal DDI the system will follow the DDI routing tables

4.4.1 Benefits

This gives more flexibility to Mobile Extensions to choose how they want to call into their office


SV8100 R9 Software







Changed CMD

22-11-13 Identify for Mobile Extension (0=Off, 1=On) default = 0 Off.

This item is set per DDI.

When On the incoming call from the Mobile Extension users will check CMD 13-04 (Speed Dial) and

if the Caller ID is setup as a Mobile Extension the caller will receive internal Dial tone.

When Off the incoming call will always follow the DDI routing defined in CMD 22-11-02.

With this method it is possible to assign one DDI for ‘Mobile Extension access’ that can be shared by

all mobile extension users and all other DDI’s can route as normal.

Example.

13-04-01 Speed dial 001 = 090 1234 5678

15-22-01 Speed dial 001 is assigned as a Mobile Extension

CMD 22-11 22-11-01 22-11-13

Table Receive DDI Identify Mobile Extension

1 5656 On

2 7474 Off

When a call is from the Mobile with CLI = 090 1234 5678 to:

DDI 5656 the call will route as a mobile extension user.

DDI 7474 the call will route as a normal DDI


5. NEW AND ENHANCED BUSINESS FEATURES - SOFTWARE

(MAINTENANCE FEATURE LICENSE ITEMS) None


6. NEW AND ENHANCED BUSINESS FEATURES - SOFTWARE (ACD

ADVANCED FEATURE LICENSE ITEMS) None


7. SOFTWARE AND HARDWARE

The following are new Software and Hardware items released with SV8100 R9 Software:

Code Description Comments

New Software/Licenses

BE112431 LK-SYS-V9000

Enhancements-LIC

SV8100 R9 Advanced Features License

N/A SV8100 R9.0 New Version of SV8100 software (R9) containing items

listed within this document

N/A PC Pro 9.0.0 Pc Programming Tool for use with R9 System software


8. TECHNICAL DOCUMENTATION

The updated manuals are available to download and also available on the R9 Tech DVD:


9. TECHNICAL COURSES

The following courses have been added:

10. DOCUMENT HISTORY

Description No. of Days

SV8100 R9 Update Training (tutorial recordings) 2hrs

Date Issue Changes

10/May/2013 1 First Release

release overview sv8100 r4 -...

Documents