remote optimization and o&m service
TRANSCRIPT
Remote Optimization and O&M Service--Maintain network performance, always
Key Challenges in this emergency period
No real time alarm monitoringNot enough resource for onsite
service
No regular health check and
analysis for whole network level
No plan and resource for
urgent Changes
Cannot monitor the alarms
on time
Cannot Handle the issue
on time
Cannot identify the potential risk
on time
Cannot implement the changes
on time
Network Impacted Business Impacted
Huawei responses to these challenges
Remote Operation Remote Optimization
Full network infrastructure
Monitoring & Helpdesk
Quick Change
Issues Handling
Monitoring, TT creation, Reporting
Change plan, Plan review,
implementation, verification
Standard process for the issue
handling
forecast for capacity
Health
Inspection
Configuration Recommendation
Precaution and rectification analysis
Plan creation, Plan review,
Inspection, Report output
Network analysis, key findings,
Professional Recommendation
Product alert showing a potential risk,
provide the preventive solution
Quick recoveryQuick response for
Change
Potential risk
identification
Preventative analyses
of optimization
Expert War Room
for critical issues
Full control of the
network
Anywhere, Anytime, Huawei is always with you
Quick response from experts with global experience,follow the standardized processes
on the unified platform, ensure high quality and efficient service
Unified Platform
100+ experts with best
Practice experience
ITIL process for
standard operation
25% more resource for the
operation tasks
Simplified process for the
quick response
Extend the capability for more
remote connections and activitiesGSC
Regional TAC
Country TAC
Mexico
TAC
Romania
TACRussia
TAC
Turkey
TAC
Egypt
TAC
India
TACMalaysia
TAC
China
TAC
Korea
TAC Japan
TAC
Mexico GSC
Romania
GSC China GSC
Brazil
TAC
Huawei Solution enables remote service delivery
• Customer needs to help with setting up the VPN link between their network and Huawei Operation Center
• Data collection will strictly follow all the relevant rules and regulations, such as GDPR
Customer network Remote Operation Center
Helpdesk
24*7
VPN LINKRemote
access
Professional
Knowledge
Experience
Unified
Platform
Network
Management
System
(manage one /
eSight/ U2000)
Summary for the Remote Operation & Optimization
Remote Monitoring We take care of your network all the times
Health check Regular Health Check to ensure your network quality
Quick Response We respond to your alert at anytime and anywhere
Quick Changes implement the changes quickly with high quality
Proactive Product alert for potential risk, predict the capacity issue
Copyright©2020 Huawei Technologies Co., Ltd.
All Rights Reserved.
The information in this document may contain predictive statements including, without limitation, statements regarding
the future financial and operating results, future product portfolio, new technology, etc. There are a number of factors that could cause actual results and developments to differ materially
from those expressed or implied in the predictive statements. Therefore, such information is provided for reference purpose only and constitutes neither an offer nor an acceptance. Huawei
may change the information at any time without notice.
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