renata phillippi -- showing up as the expert
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Showing up as the Expert
Renata Phillippi@candlelight
Design by Candlelight
![Page 2: Renata Phillippi -- Showing Up as the Expert](https://reader036.vdocument.in/reader036/viewer/2022082916/54bd7fdc4a795921118b457a/html5/thumbnails/2.jpg)
Design by Candlelight 7/16/11 | 2
From Oatmeal: http://theoatmeal.com/comics/design_hell
![Page 3: Renata Phillippi -- Showing Up as the Expert](https://reader036.vdocument.in/reader036/viewer/2022082916/54bd7fdc4a795921118b457a/html5/thumbnails/3.jpg)
Design by Candlelight 7/16/11 | 3
From Oatmeal: http://theoatmeal.com/comics/design_hell
![Page 4: Renata Phillippi -- Showing Up as the Expert](https://reader036.vdocument.in/reader036/viewer/2022082916/54bd7fdc4a795921118b457a/html5/thumbnails/4.jpg)
Stand in Curiosity
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Stand in Curiosity
• Attitude of caring• Their needs & wants matter to you• They feel like they matter to you
Design by Candlelight 7/16/11 | 5
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Language is a Sensory Experience
• Visual• Touch• Taste• Smell• Auditory
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Nominalizations
• Summarizing what we heard
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Drill Downs
• …Specifically?• According to whom?• …How?• In comparison to…?• What let’s you know that?
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Word of Warning
• Don’t drill down too much• Defensive
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Softeners
• That gets me curious… or I’m curious…• Just so I’m clear…• Utilize tone & intention
Design by Candlelight 7/16/11 | 10
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Thank you: Connect with me
• [email protected]• @Candlelight• Designbycandlelight.com
Design by Candlelight 7/16/11 | 11