resnet information technology hiring good people sean a. thomas academic systems administrator...

ResNetInformation Technology

Hiring Good Hiring Good PeoplePeople

Sean A. ThomasSean A. ThomasAcademic Systems Academic Systems

AdministratorAdministratorEmbry-Riddle Aeronautical Embry-Riddle Aeronautical

UniversityUniversity


Our ChallengesOur Challenges We all need a good staffWe all need a good staff We rely on students to fill vital rolesWe rely on students to fill vital roles Hiring people is time consuming!Hiring people is time consuming! Students’ skills are developed…Students’ skills are developed… … … but the resume doesn’t always but the resume doesn’t always

show thatshow that


What are we to do?What are we to do? We need to hire the “Good People”We need to hire the “Good People” We don’t have much time in our We don’t have much time in our

busy schedulesbusy schedules

How do we decide who to hire?How do we decide who to hire?


What are “Good People?”What are “Good People?” Defining Good PeopleDefining Good People

What do your people do?What do your people do? What areas of expertise do you need?What areas of expertise do you need? How much supervision will they have?How much supervision will they have? How many do you need?How many do you need?

Define the “Ideal Person”Define the “Ideal Person” This is what we want for the job…This is what we want for the job…


So you know What you So you know What you want…want…

Now … WHO do you want?Now … WHO do you want? Selection CriteriaSelection Criteria

Experience, Training, Coursework, etc.Experience, Training, Coursework, etc. Student Employment AssignmentStudent Employment Assignment

Selection TechniquesSelection Techniques ResumesResumes InterviewsInterviews Student Employment OfficeStudent Employment Office


Weeding throughWeeding through Applications and Resumes – The 1Applications and Resumes – The 1stst

stepstep Basic informationBasic information

Name, Year, Major, Minor, CitizenshipName, Year, Major, Minor, Citizenship ExperienceExperience

Past Jobs, High School, InterestsPast Jobs, High School, Interests

Enables us to sort applicantsEnables us to sort applicants Immediately reject someImmediately reject some Follow up with strong candidatesFollow up with strong candidates


The Next StepThe Next Step First ContactFirst Contact

E-mail / Phone contactE-mail / Phone contact Getting a feel for the candidateGetting a feel for the candidate Letting the candidate learn more about Letting the candidate learn more about

youyou More Weeding…More Weeding…

Spend a little time now to save time Spend a little time now to save time laterlater


InterviewInterview If you can, Interview your candidatesIf you can, Interview your candidates

Not always possible, but a great ideaNot always possible, but a great idea Face to Face leads to better feel for Face to Face leads to better feel for

candidatecandidate Allows you to see reactions to questionsAllows you to see reactions to questions Puts candidate “on-the-spot”Puts candidate “on-the-spot”

Phone vs. In-PersonPhone vs. In-Person Pros and cons?Pros and cons?


Type of InterviewType of Interview DiscussionDiscussion

Tell me about youTell me about you TechnicalTechnical

Tell me how to do thisTell me how to do this PracticalPractical

Show me how to do thisShow me how to do this


The ERAU ResNet The ERAU ResNet InterviewInterview

Primarily TechnicalPrimarily Technical With Behavior, Personality With Behavior, Personality

& Customer Service& Customer Service

QUESTIONS

Comment

Is open source good? Yes No Other

Do you prefer SSH or Telnet? SSH Telnet ???

What’s the difference between a Switch and a Router? Switch OK

Router OK

WRONG

Can the IP 192.168.22.4 host a game server for ResNet? Yes No Unknown

Which came first: IETF or ARPANET? IETF ARPANET

Unknown

Do you prefer SCSI, IDE, or SATA? SCSI IDE SATA

My computer thinks it’s 1970, or my computer can’t keep the time between reboots. Why?

Battery Reset

Jumper Unknown

Voltage selector on PSU? 110 220 Unknown

What’s mosaic? Where did it come from? Yes No Unknown

What does clearing the ARP cache do? IP to MAC

Wrong Unknown

Associate name to IP Hosts Own DNS

Unknown

Customer of ResNet before? Yes No Unknown

Familiar with the Windows registry? Yes No Unknown

Clear additional hard disc space Disk Cleanup: Recycle bin Internet temp Compression

Uninstall apps Delete crap Windows/Temp Swap file Hibernation System Recovery 3rd party

A program keeps starting up every time my computer reboots. Where can I go to fix this?

Startup folder / Programs\Startup Registry Loc: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run, etc Regedit App setting 3rd party software msconfig Move/rename files

What are the differences between Windows XPs Home and Professional?

Remote desktop IIS multi-cpu support NTFS encryption NTFS access control Domains group policy roaming profiles remote install multi-lingual interface

File Systems NTFS FAT16 FAT32 EXT* Windows 3.x 95 98/ME NTs Trick NTs 2000

XP Home XP Pro Vista

Linux / Unix If NTFS = YES You’ve reinstalled Windows without formatting and are unable to open or move files because of permissions. How do you fix this?

Right Click -> Sharing and Security -> Enable File Sharing -> OK -> Tools -> Folder options -> view -> Deselect “Use simple file sharing” -> OK Right click -> Sharing and Security -> Security -> Advanced -> Owner -> Select user -> select “Replace owner on sub containers and objects” -> OK -> OK

Prioritize: Technical Problem-Solving Customer Service Documentation

Components of Household Router Router Switch Access point DHCP DNS Firewall Web server Why are manhole covers round -or- Plane on a treadmill

Soft skills Cont’d Goals – 3 yr, 5 yr –

Career Goals –

Strengths

Weaknesses

Irate User Scenario –

Answering questions with questions or statements –

This pen is red.

How would you apply M&Ms’ flawless candy shell?

If you were to receive an award in 5 years, what is it for and who is the audience?

Which adjectives would you use to describe yourself?

What would your previous employer say about you?

How do you handle stressful situations?

What can you do for us that other candidates can’t?

Do you have any questions for us?

Communication

(5) =

Exceptional (4) = Exceeds Requirements

(3) = Meets Requirements

(2) = Gets By

(1) = Needs Work

Communicates effectively

Verbal communications

Written communications such as reports

E-mail etiquette

Telephone etiquette

Leadership

(5) =



(2) = Gets By

(1) = Needs Work

Leads by example

Finds realistic solutions

Acts decisively; meets problems head-on

Brings out the best in team members

Resolves conflicts

Establishes clear expectations

Provides necessary resources

Delegates clearly

Relationships

(5) =



(2) = Gets By

(1) = Needs Work

Strong customer advocate

Sets aside personal biases and wants

Gives good, practical advice

Project Management

(5) =



(2) = Gets By

(1) = Needs Work

Prioritizes tasks

Responds quickly and well to problems

Organizes tasks

Productivity

(5) =



(2) = Gets By

(1) = Needs Work

Makes realistic goals

Meets deadlines

Works smarter, not harder

Looks for efficiencies

Completes tasks

Personal Development

(5) =



(2) = Gets By

(1) = Needs Work

Even-tempered under pressure

Sets high standards for self

Sets challenging goals

RESNET COMPUTER CONSULTANT Applicant Evaluation

APPLICANT INFORMATION

Candidate

Interviewers

HIRING RECOMMENDATION

Hire Not Hire

CANDIDATE EVALUATION

HARDWARE

Correct Incorrect Unknown Comment

ZIF

EISA

PCI

AGP

EPCI

AMR

AT

ATX

DIMM

SIMM

CMOS

IDE

SATA

SCSI

Serial / RS232

D5

RJ45

PS2

PSU

HAL


Pop QuizPop Quiz Show me that you really know the stuffShow me that you really know the stuff

Hardware IdentificationHardware Identification


Pop Quiz (cont.)Pop Quiz (cont.) Interview questionsInterview questions

Technology DiscussionTechnology Discussion Open Source, Linux, SSHOpen Source, Linux, SSH Switch vs. Router, Mosaic, SCSI/IDE/SATASwitch vs. Router, Mosaic, SCSI/IDE/SATA

TroubleshootingTroubleshooting Common ScenariosCommon Scenarios Issues specific to usIssues specific to us

Brain Function Question:Brain Function Question: Why are Manhole Covers Round?Why are Manhole Covers Round?


Now What?Now What? We have weeded through the We have weeded through the

resumesresumes We have made first contactWe have made first contact We have interviewed the prospectsWe have interviewed the prospects

Now we Hire…. Right?Now we Hire…. Right? Wrong!Wrong!

… … Maybe …Maybe …


Potential IssuesPotential Issues Unfortunately, we might not be able Unfortunately, we might not be able

to just hire anyone that meets the to just hire anyone that meets the idealideal HR / Student EmploymentHR / Student Employment Citizenship RequirementsCitizenship Requirements BudgetBudget Student AssignmentsStudent Assignments SchedulingScheduling


Hire!Hire! Now we can hire the Best People!Now we can hire the Best People!

And get ready to start the process again ;-)And get ready to start the process again ;-)


Q & AQ & A Question?Question?

Sean A. Thomas

Academic Systems Administrator

Embry-Riddle Aeronautical University

[email protected]

http://resnet.db.erau.edu/

resnet information technology hiring good people sean a. thomas academic systems administrator...

Documents

time later slide

good people sean

candidate face

job slide

little time

time consuming

good staff

person phone