Personal Particulars

Name : Hasnin Mehboob AnwarNRIC : AD8819629Gender : MaleAge : 26Date of Birth : 20th May 1986Marital Status : SingleLanguages : English, Bengali (spoken & written)Remark : holding Spouse Visa

Contact Information

Address : 5-12-6, Pantai Hillpark Phase 2,Jalan Pantai Dalam,59200 Kuala Lumpur.

Mobile Number : +6010-2327397E-mail : hasnin.anwar@gmail.com

Education Qualification

Qualification : Bachelor's DegreeField of Study : Management & MarketingMajor : ManagementUniversity : University of Darul IhsanCGPA : 3.56/4Graduation : 2011Qualification : GEDT. S. score : 234Avg.S. score : 46.8

Employment History

Company : Agodo International (M) Sdn BhdPosition Title : Customer Service AgentPosition Level : Non-ExecutiveIndustry : Travel OperationsDuration : Oct 2014 - PresentMonthly Salary : MYR 4000

Work Description:-• Deliver excellent customer service and manage the needs of our customer through our

communication channels (phone and email)• Professionally handle high volume of inquiries from clients and customers.• Accountable for meeting individual (KPIs) and team goals.• Understand and deliver business strategies and improve customer services through the execution of

self-service.

• Continuously identify work process improvements.• Communicate to Team Leaders and Manager.• Perform office-based administrative duties whenever required.• Demonstrate high degree of integrity and confidentiality (customer information)• Take ownership of issues and concerns of customers, including operational issues, pricing/invoice

queries etc.Achievement:-

• Attended client with email and direct call acheived record per hour over 10 TPH (touch point per hour).

• Customer's feedback survey ratio consistently hitting 90% and above since Oct 2014.

Company : Symphony BPO Sdn BhdPosition Title : Customer Service AgentPosition Level : Non-ExecutiveIndustry : BPODuration : Aug 2013 - Aug 2014Monthly Salary : MYR 2100

Work Description:-• assist client on any inquiry about the service client engaged. •• assist client on Tier 1 troubleshooting. •• assist client on Tier 1 billing inquiry. • deliver best customer service experience to customer.

Achievement:- • received 5 compliment from client within 3 months. •• achieve CPH above average level i.e. 9.5CPH

Company : Brussel Beer CafePosition Title : WaiterPosition Level : Non-ExecutiveIndustry : Food & BeverageDuration : Aug 2012 – Dec 2012Monthly Salary : MYR 1700Work Description:-• Prepared beverage and serve the customers. • Did attend training to learn about coffee and need to share with customers when necessary.

Company : Singapore Mount Alvernia Medical Reference CentrePosition Title : Customer ConsultantPosition Level : ExecutiveIndustry : MedicalDuration : June 2010 – June 2011Monthly Salary : MYR 2200Work Description:-• Basically main task is to getting sales order from existing customer. •• Develop new customer list •• Provide advice for hospital services to client. •• Provide professional advice in medical treatment aspect to client.

Company : Power Gen LtdPosition Title : Customer ConsultantPosition Level : ExecutiveIndustry : ManufactureDuration : 1st july 2005 – June 2010Monthly Salary : MYR 2800

Work Description:-• Basically main task is to getting sales order from existing customer. •• Develop new customer list •• Provide after sales services such as follow up on production schedule and to make sure goods

deliver within time frame.

Skills

Computer Literacy:-• Microsoft Windows 2000, XP, Vista, and 7• Microsoft Office

Qualitative research:-• Data collection• Data analysis• Writing • Ability to be reflexive • Ability to manoeuvre around philosophical debates

Professional Training

Training : IELTSOrganiser : British Council / IELTS AustraliaBand : 6.5

Participation in Co-curriculum

Study Level : UniversitySport : Table TennisTournament : Inter University Table Tennis TournamentAchievement : 1st Runner Up

Study Level : UniversitySport : Table TennisTournament : University Table Tennis TournamentAchievement : 1st Runner Up

Study Level : Secondary SchoolSport : CricketTournament : NIRMAN Interschool Cricket TournamentAchievement : Second Runner Up / Semi-Final

Study Level : Secondary SchoolSport : Oil PaintingTournament : NAZRUL Academy Oil Painting Art CompetitionAchievement : 4th Place

Study Level : Secondary SchoolSport : Music / KoirTournament : Natun Kuri (Children TV Programme)Achievement : Casting in the TV Programme

Study Level : Secondary SchoolSport : Alternative Rock Musical Band

Band Name : GRUDGEPosition : VocalistPerformance : Russian Cultural Centre Band Concert

STM Hall Band ConcertNazrul Academy Band Concert

Study Level : Secondary SchoolSport : American PoolTournament : ABC Annual Pool TournamentAchievement : 4th Place

Study Level : Primary SchoolSport : Athlete 400m SprintTournament : School Sport DayAchievement : 1st Runner Up

Study Level : Primary SchoolSport : Athlete 800m SprintTournament : School Sport DayAchievement : 1st Runner Up

References

Name : Stephen GohPosition Title : Team LeaderCompany : Agodo International (M) Sdn BhdContact : +6014 6046 849Address : Level 8, Menara 1 Sentrum

No. 201, Jalan Tun Sambathan50470 Kuala Lumpur

Name : PrabaPosition Title : Assistant ManagerCompany : Symphony BPO Sdn BhdContact : +6016 3411 350Address : Level 8, Symphony House

Pusat Dagangan Dana 1,Jalan PJU 1A/4647301 Petaling JayaSelangor Darul EhsanMalaysia

Name : Shams FirozPosition Title : ChairmanCompany : Power Gen LtdContact : +88 018 1921 6399Email : powergen.limited@gmail.comAddress : 185, Elephant Road,

10th Floor, Room #1180Dhaka 1209Bangladesh