robotics in finance in...automation narrow ai software robotics rule based cognitive general ai...
TRANSCRIPT
Revision. Skat. Rådgivning.
Robotics in Finance
March 2018
www.pwc.dk
PwC
Contents
High-level introduction to Robotics 1
IC Group’s Robotics journey in finance 2
UIPath to present next generation of RPA 3
2
March 2018Robotics in Finance
PwC
RPA is a technology within the overall automation tool-set
Macro or scripted automation
Narrow AI
Software Robotics
Rule based Cognitive
General AIRobotic Process Automation
3
March 2018Robotics in Finance
PwC
Demo
4
March 2018Robotics in Finance
PwC
RPA can be applied to a multitude of processes across multiple functions
Potential processes for automation…
Supply Chain
Finance & Accounting
HR services
IT
TransactionalProblem
resolutionDocuments &
record management
Customer Service support
Workflow management
Customer Relationship Management
Desktop consolidation
Fraud detection
Form Data Capture
Document formatting
On boarding Time & Attendance
Management
Personal administra-
tion
Benefits administration
Compliance reporting
Payroll Data entry Education & learning
Recruit-ment
Installation FTP download/ upload and
backup
File management
Email related tasks
Folder synchronising
Batch processing
Server monitoring
Application monitoring
Collections Claims / Invoice Mgmt
Procure – to Pay
Sales orders Order – t0 -cash
Record – to -Report
Inventory & stock Mgmt
Fixed Assets
Trend tracking
Inventory Management
Demand & supply planning
Contract Management
Quote management
Work order management
Freight management
Return processing
5
March 2018Robotics in Finance
Contact information
Denne publikation er udarbejdet alene som en generel orientering om forhold, som måtte være af interesse, og gør det ikke ud for professionel rådgivning. Du
bør ikke disponere på baggrund af de oplysninger, der er indeholdt i denne publikation, uden at indhente specifik professionel rådgivning. Vi afgiver ingen
erklæringer eller garantier (udtrykkeligt eller underforstået) hvad angår nøjagtigheden og fuldstændigheden af de oplysninger, der findes i publikationen, og, i
det omfang loven tillader, accepterer eller påtager PricewaterhouseCoopers Statsautoriseret Revisionspartnerselskab, dets aktionærer, medarbejdere og
repræsentanter sig ikke nogen forpligtelse, ansvar eller agtpågivenhedspligt for eventuelle konsekvenser, som følger af, at du eller andre handler eller undlader
at handle i tillid til de oplysninger, der findes i publikationen, eller for eventuelle beslutninger truffet på baggrund af publikationen.
© 2017 PricewaterhouseCoopers Statsautoriseret Revisionspartnerselskab. Alle rettigheder forbeholdes. I dette dokument refererer “PwC” til
PricewaterhouseCoopers Statsautoriseret Revisionspartnerselskab, som er et medlemsfirma af PricewaterhouseCoopers International Limited, hvor hver
enkelt virksomhed er en særskilt juridisk enhed.
PricewaterhouseCoopersDK-2900 HellerupM:+45 2365 3627E: [email protected]
Zeeshan RajanSenior Manager
COMPANY PRESENTATION
PwC Finance Digital Day
20 March, 2018
2
BOB PEERS
2
Process Automation Consultant @ IC Group
linkedin.com/in/bobpeers
bobpeers
3
AGENDA
1. INTRODUCTION TO IC GROUP
2. IC GROUP’S AUTOMATION JOURNEY
• Our RPA Incentives
• The initiation of the automation journey
• Current automation setup
• How we are using RPA in IC Group
• Our experience of RPA so far
• The future of Robotics in IC Group
INTRODUCTION TO IC GROUP
5
THE GROUP IN SHORT
IC GROUP
• A Danish listed apparel and fashion portfolio company focusing on brands in
the Premium segment
STRATEGIC AMBITION• Value creation through active ownership
• Increased revenue and earnings through continued expansion in the Nordic
region as well as selected international markets
BUSINESS MODEL• Premium brands operated as individual business units
• Shared infrastructure functions provides cost-effective services
• Logistics
• IT
• Financial Shared Services
Wholesale61%
Retail39%
RevenueDKK 2,749m
72%
24%
4%
Nordic regionRest of EuropeRest of world
6
BUSINESS SEGMENTS
Premium brands Other brands
Revenue growth through increased presence in existing markets and
international expansion in to selected new markets
Considered as
investments
IC GROUP’S AUTOMATION JOURNEY
8
IC GROUP’S RPA INCENTIVES
• Many legacy systems
• Many manual processes in Finance and IT
• Lot of time is being spent on transferring data
between the systems
• Majority of processes are simple, but time consuming
THE PROCESSES
THE ORGANISATION
• Changing organisation, relative small HQ with Finance and IT
• Can’t increase headcount every time we increase revenue
• Needed a way to move away from manual work and free up capacity for
value adding tasks
9
IC GROUP’S AUTOMATION GOALS
Coherent way of working with automation will accelerate process development and support
IC Group’s digital agenda
Future technologyTraditional ITRPA
Technical automation enablers
Process execution time Customer Experience Process ExcellenceProcess Efficiency
IC Group’s digital agenda
Process ownership
Process design
Process automation
The purpose of the automation capabilities is to enable the digital agenda
FTE capacity
10
RPA Strategy
• How will we work with
RPA?
• How do we anchor RPA
in the organisation?
• How do we ensure
success with our
automation agenda?
HOW WE INITIATED OUR AUTOMATION JOURNEY
WITH RPA
WE WANTED TO
• Kick-start the initiative
• Have a structured approach from the beginning, to ensure full harvest
• Make the automation agenda a natural part of the organisation
Discovery
Assessed 130
processes in FSS, IT
and CF
Vendor selection
Five tools where
demoed and discussed,
before choosing UiPath
Proof of Concept
3 week development of
PoC robot for the
selected FSS process
11
CURRENT ROBOTS
• 2 Robots (licences)
• 4 processes running
• 1 in FSS
• 3 in IT
• 1 process in transportation about to launch
• 4 more prepared (95% completed)
• Further automation initiatives in FSS
CURRENT AUTOMATION SETUP
IDENTIFICATION OF CANDIDATES
• Long list from project
• Business driven – new ideas are coming in!
• Business Analysts educated across functions
PRIORITIZATION OF PROCESSES
• Steering Committee holds prioritization meeting once every 3 months
• Prioritization is heavily based on business case – going for quick wins
THE RPA ORGANISATION
• Still a small organisation, but will expand
• Development, monitoring and maintenance are run by 1 person
12
GOVERNANCE STRUCTURE – CENTRALISED MODEL
Steering
Committee
IT
Group FinanceProject
Management
IT
Infrastructure and
Interface
IT
Monitoring and
Maintenance
IT
Group Finance
FSS
Transport & Logistic
HR
Business Analyst
The Automation Centre of
Excellence is anchored in
IC Group HQ Copenhagen,
Denmark
IT
Group Finance
Developers
13
IC GROUP’S RPA EXPERIENCE SO FAR
THE TECHNOLOGY
• There’s a lot to do and think about – but it’s easy to get started
• Go for 80/20 automation
• Quicker ROI than we thought!
• Go into HyperCare early
THE ORGANISATION
• Implement the initiative in a clear, structured way
– have a strategy
• Care for communication
• The initiative has been received very well!
14
THE FUTURE OF ROBOTICS IN IC GROUP
IN THREE YEARS TIME WE HAVE
• Evolved into a more holistic automation of E2E-processes
• Created a “robot pool” and invested a central control software
• Expanded our Automation CoE and the RPA organisation
15
15
Thank you!
Please save your questions for the common Q/A at 11:35 with UiPath
The Past, The Present and The Future
Fred JohnsenHead of Alliances - Nordic
M a r c h 2 0 , 2 0 1 8
The Leading Enterprise RPA Platform
2
UiPath – The Past and The Present
FA S T E S T G R O W I N G R PA S O F T W A R E C O M PA N Y
– 611% increase in enterprise customers to 700 in
2017
– 6 of the Fortune 10
– 40% of the World’s top 20 Financial Services
– Over 25 US federal government agencies
– Largest worldwide RPA deployments
– 790% increase in revenue 2017 versus 2016
– Over 120,000 UiPath RPA Developers worldwide
– Over 55,000 trained and certified through on-
line, self-led UiPath Academy
– RPA Developers trained and certified in over 80
countries
The Leading Enterprise RPA Platform
3
UiPath – The Future
The Leading Enterprise RPA Platform
4
Our Top Priorities in Enterprise RPA
Security Easy to Use
Access Control, Compliance, Context and
Accounting, and Encryption
Built-in Integrations, Recorder, drag-and-drop, and low-code
Customers, Partners, Technology Alliances
and UiPath
EcosystemBig Scale
Control, Manageability, Governance at
Scale
Path to AI
Computer Vision, Machine Learning, NLP
and Cognitive
Grow Productivity
Enterprise security and auditing
Ease of Use and Faster Implementation
Innovate Together
Machine-Like to Human-Like
The Leading Enterprise RPA Platform
5
The Leading Enterprise RPA Platform
Big Scale
Security
Path to AI
Ease of Use
Ecosystem
2017.1
Designed to scale in a resilient configuration & fastest to deploy and run process automations
Super scalable, highly secure and tightly integrated with Cognitive Services
Expansion of Cognitive Services and Enabling business users to work with intelligent robots
A digital workforce platform as turn-key solution with initial self-learning capabilities
2018 2019 2020
Continuous Release Cycle
ENTERPRISE GROWTH PLATFORM
AI-HUMAN-ROBOT ORCHESTRATIONPLATFORM
DIGITAL WORKFORCE PLATFORM
LARGE SCALE PLATFORM
Continuous Innovation for Your Digital Operations at Scale
2018.1
2018.2
2018.x
…
Service Packs
2018 -Video
Thank you, and if you haven’t started by now….
1. Download our Trial version
2. Do the training using Academy 2
3. Schedule a Demo
4. Get started with a proof-of-concept
5. Prioritize processes to automate
6. Drive extraordinary productivity gains fast
Successful implementation of RPA takes time 31
Would you like to hear more about the possibilities for your enterprise? PwC'sRobotics team helps organisations with everything from the initial analysis ofthe potential for using RPA to the actual implementation of the technology. Wewould also be pleased to assist with integration of RPA in the organisation, andwe provide organisations and their employees with the tools necessary to beable to handle RPA internally in future.
Learn more
Read more about PwC's RPA services at pwc.dk/rpa or about our general services at pwc.dk/consulting
Senior Manager+45 2365 3627.E: [email protected]
Zeeshan Rajan
Consultant+45 5357 7551E: [email protected]
Contact information
For further information, please contact one of our consultants/RPA experts:
Contact us to hear more about how we may help with RPA implementationPwC's Robotics team can help you with ...
Feasibility study… to identify and analyse the
enterprise and its potential for
using RPA.
Choice of RPA software provider… to navigate in a complex and
diverse market of RPA suppliers.
We make your decision easier.
Proof of Concept/pilot… to implement a solution in the
selected RPA software and test
whether the software meets the
enterprise's requirements.
Implementation, scaling
and governance
…to implement RPA
efficiently and
smoothly throughout
the enterprise.
Maturity analysis… to assess opportunities for
improvement in terms of the
current RPA set-up.
Successful implementation of RPA takes time -
lessons learnt by 18 major Danish enterprises
Implementation of Robotic Process Automation -
lessons learnt by 18 Danish enterprisesWhat's next? +
RPA and PwC's Robotics team in short
Annie Cederval