*ROI for the Business Model

*Return on Investment*Really, Opening Inclusion

Universal Design

The design of products and environments to be usable by all people, to the greatest extent possible, without the need for adaptation or specialized design.

Principles of Universal DesignPRINCIPLE ONE: Equitable UseThe design is useful and marketable to people with diverse abilities.Ex. Power doors at entrance

PRINCIPLE TWO: Flexibility in UseThe design accommodates a wide range of individual preferences and abilities.Ex. Scissors designed for right or left-handed use

PRINCIPLE THREE: Simple and Intuitive UseUse of the design is easy to understand, regardless of the user's experience, knowledge, language skills, or current concentration level.Ex. Instruction manual with drawings and no text

Principles of Universal DesignPRINCIPLE FOUR: Perceptible InformationThe design communicates necessary information effectively to the user, regardless of ambient conditions or the user's sensory abilities.Ex. Redundant cueing (e.g., voice communications and signage in airports, train stations, buses, subway cars)

PRINCIPLE FIVE: Tolerance for ErrorThe design minimizes hazards and the adverse consequences of accidental or unintended actions.Ex. An ‘undo’ feature in software

PRINCIPLE SIX: Low Physical EffortThe design can be used efficiently and comfortably and with a minimum of fatigue.Ex. Lever door handles and sink faucets

PRINCIPLE SEVEN: Size and Space for Approach and UseAppropriate size and space is provided for approach, reach, manipulation, and use regardless of user's body size, posture, or mobility.Ex. Wide gates at entrances that accommodate all users

“The Center for Universal Design (1997). The Principles of Universal Design, Version 2.0. Raleigh, NC: North Carolina State University.”

Some Delta Examples

Create access and inclusion…While increasing use by ALL

Examples as follows (and can be implemented at your location as changes or upgrades are made).

Eliminate Extra Janitorial Work

Power Assist Door

CleanerEasy to open-all can open

the doorNo need for extra

janitorial work picking up paper towels

No need for extra garbage can

More Than the Accommodation

Creating a Family Restroom also creates accessibilityCan be used by familiesCan be used by persons and their caregivers of the opposite genderMany of the elderly are caregiving their spouse or partner and need to have access to bathroom but are of the opposite gender

Add Stress and Possible Injury

No power assist door means possible injury to staff or visitors, or damage to doors/materials being moved

Hands-free Freedom!

Easier to transport carts of materials

Safer – no stretching and pulling while twisting

Which Would You Rather Do?

Reduce the Potential for InjuriesBecome kid-friendly – increase traffic from families

Reduce risk of kids getting fingers pinched

How Long Would Moving This Load Take on the Stairs?

Elevators are helpful for not only those who use mobility devices:

Elderly and aging populationTemporary conditions (broken

leg/knee injury, etc.)Moving / materials

managementHumor Alert: (And as NCIS shows us, the

Elevator is the place for that private conversation!)

Technology For All

• Universal Design is for everyone• Some assistive technology makes life better

for those without disabilities• Closed Captioning – who uses it most?• Like text messaging – thank a Deaf person• Automatic door openers• Dragon (demo later)• Kurzweil

Assistive Technology That Benefits All

• How many of you are skilled typists at 60WPM?

• Do you want to write your papers without having to slowly type it out?

• What about Dragon Naturally Speaking?

• #1 users of Dragon???

• Dragon Demo

Assistive Technology

• Want to create MP3 files of your meeting notes or text materials?

• Listen as you work out or commute to work!

• Are you an auditory learner in a setting that is mostly reading?

• Adobe Reader – Read Out Loud• TextAloud• Kurzweil Learning Systems- scan and convert

materials to digital format that is readable text

Assistive Technology Gets a New Life in the Office

• Smart Pen

• Digital recorder, ink pen, and computer brains in one tool

• Take notes without worrying about getting it all down, the digital recorder will help

• Upload your written notes, the digital file and organize your notes on your personal computer

• Smart Pen from LiveScribe

Screen Readers, Interpreters, Captionists….oh my!

• Some technology is disability specific (JAWS)• Some can benefit many (Captioning)• Lots of options• How can it help your organization?Captioning:• CART vs text interpreting• Real-time captioning (and Remote captioning)• Benefit large presentation settings or where acoustics

are poorACSClearview Captioning

TTY vs VP vs VRI• Communication Access for those who are Deaf, Hard of Hearing,

or have speech impairments• TTY (use typing to communicate)• Telerelay Operators available• For those who use sign langague, there is a new option:

Videophones and VideoRelay and VRI• VP- Deaf/HOH (Purple sells to non-deaf)• VRS – people are in two different locations, using phone to

communicate• VRI – people are in same location, need interpreter to

communicate - ACSSorenson Purple

Assistive Listening Devices

• For those with hearing loss• Can be used with or without hearing aids with

change of receiver end• T-Coil on hearing aids for loop• Can be looped or portable• Museums and tours use them – can be used

for those with hearing losses also with some adaptations

Screenreaders and Enlargers

Screenreaders:• JAWS• WindowEyes• NVDA – freeware

Enlargers• ZoomText• MAGic• Computer accessibility features (pros and cons)

Web AccessibilityNFB v Target – 2006 lawsuit determined online presence is the same as brick and mortar in terms of needing to be accessible under ADA

Greater than just the legal mandates, how does creating web accessibility impact the bottom line?• More customers• Greater marketing options• Creating accessible website from the start often means

transition to mobile platforms is smoother (less retrofitting for mobile devices)

• More people get to find out about your presence

The Times They Are A-Changin’

Technology is being recreated and repurposed all the time

Apple products and the Apps• Different countdown timers with sound and visual• IPad use by those with vision loss• Use of Facetime technology for on-the-go

communication access (Sorenson and Purple have mobile apps)

• What’s next on the horizon?