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Romania Near-Shore Center case studyApril 2012

Oracle Romania within EMEA Region(EuropeMiddleEastAfrica)

• EMEA - generates 34% of Oracle Corp

- Romania – Services Export

43 mil Eur/2010;

40 mil Eur export/2009

• EMEA - 147 offices in 58 countries; 23,500 employees - 10% in Romania (2250)

Eastern Europe& CIS

EuropeSouth

UK, IE, IL

EuropeNorth

Middle East& Africa

• EMEA – region back office activities are supported from

the Centers developed in Romania

• Technical – 39 % (877 employees)

• Non Technical – 61 % (1372

employees)

Oracle Romania local presence since 1995 – Services Centers from 2004

Oracle Romania, from no of employees perspective - 3-rd rank in EMEA - 8-th rank corporate wide

- Employees average age: 30

Headcount projection since Service Centers opening (2004-2012)

Foreign languages spoken: 20

• Most frequent: French, German, Italian, Spanish

• Less frequent: Nordics, Czech, Serbian, Croat, Turkish, Chinese, Polish

Gymnasiun & High School•ThinkQuest (ani: 9-18)

• 730 Schools

• 5516 certified teachers

• 14202 active students

High School (K11 – 12)Oracle Academy (ani:17-18)

• 960 High Schools

•1861 Certified teachers

•119.000 active students

University Oracle Academy (ani:18-25+)

• 38 Faculties

• 77 certified professors

• 5.000 active student users

Postuniversity (ani:25+)

• PhD Tuitions

•Excellence/Innovation Centers –ASE/UPB

Oracle Academic Programmes in ROMANIAOracle Academic Programmes in ROMANIA Oracle Academy & ThinkQuest support over 2M students in 101 countries

Local Workforce Study

Oracle report based on:

• 7 years of selection and recruiting in Romania

• 4000 work positions published

• 450.000 applications received

• 25.000 interviews held

Reccomendations:

- diversification of the foreign languages spoken by nontechnical profile

- extension of foreign languages for technical profile (two instead of one)

- introduction of technical certification programs along the university studies

- student exposure to regional, transcultural projects aimed to increase the workforce mobility

- Continuous update of the curricula in relation to the business and technological environment evolution

Profiles for Technical Jobs

Core Skills • Knowledge about the whole software development cycle• Advanced Oracle Database knowledge• Advanced knowledge of Oracle products• Programming languages: JAVA, PL/SQL. C/C++• Operating systems: Unix/Linux, Solaris

Soft skills• Flexibility in job program• Teamwork• Results orientation• Motivation, proactive• Ability to run several projects in the same time• Prior experience in working with customers• Interpersonal communication skills• Intercultural sensitivity• Ability to innovate in various encounters• Adaptability

Gap Analysis – Technical Profiles

Profil tehnic

Competentele solicitate de Oracle

Competentele gasite in piata fortei de munca

Competentele care lipsesc in piata fortei de munca

Absolventi universitateAbosolventi universitate  

Certificari/Specilizari   Certificari/Specilizari

Limba engleza Limba engleza  

Limba franceza   Limba franceza

Limba italiana   Limba italiana

Limba spaniola   Limba spaniola

Limba germana   Limba germana

Profiles for non Technical JobsCore skills •English fluency is a must• Secondary language fluency (French, Spanish, Italian, German, Portuguese,

Czech , Slovak, Serbian, Polish, Russian, Turkish, Greek, Danish, Swedish, Chinese, Arab, Hungarian)• Graduation of an university• Computer operation skills (MS Office and Oracle applications)

Soft skills• Flexibility in job program• Teamwork• Results orientation• Motivation, proactive• Ability to run several projects in the same time• Prior experience in working with customers• Interpersonal communication skills• Intercultural sensitivity• Ability to innovate in various encounters• Adaptability

Gap Analysis – non technical profiles

Profil economic/socio-uman

Competentele solicitate de Oracle

Competentele gasite in piata fortei de munca

Competentele care lipsesc in piata fortei de munca

Absolventi universitateAbosolventi universitate  

Certificari/Specilizari   Certificari/Specilizari

Limba engleza Limba engleza  

Limba franceza Limba franceza  

Limba italiana Limba italiana  

Limba spaniola Limba spaniola  

Limba germana Limba germana  

Limba rusa Limba rusa  

Limba maghiara Limba maghiara  

Limbi nordice   Limbi nordice

Limba ceha   Limba ceha

Limba sarba   Limba sarba

Limba croata   Limba croata

Limba turca   Limba turca

Limba chineza   Limba chineza

Limba poloneza   Limba poloneza

Limba coreeana   Limba coreeana