Assessment

Unit Title: Room Division Operations Management

Unit Code: 6 Date Issued11.09.2012

Student Name Student ID Date Received

Lecturer Name: Chris Maugino

Internal Verifier NameJaya Govindraj

Rules and regulations:

Plagiarism is presenting somebody else’s work as your own. It includes: copying information directly from the Web or books without referencing the material; submitting joint coursework as an individual effort; copying another student’s coursework; stealing coursework from another student and submitting it as your own work. Suspected plagiarism will be investigated and if found to have occurred will be dealt with according to the procedures set down by the College. Please see your student handbook for further details of what is / isn’t plagiarism.

Coursework Regulations  

1 Submission of coursework must be undertaken according to the relevant procedure – whether online or paper-based. Lecturers will give information as to which procedure must be followed, and details of submission procedures and penalty fees can be obtained from Academic Administration or the general student handbook.

2 All coursework must be submitted to the Academic Admin Office and a receipt must be obtained. Under no circumstances can other College staff accept them. Please check the Academic Admin Office opening hours.

3 Late coursework will be accepted by Academic Admin Office and marked according to the guidelines given in your Student Handbook for this year.

4 If you need an extension (even for one day) for a valid reason, you must request one. Collect a coursework extension request form from the Academic Admin Office. Then take the form to your lecturer, along with evidence to back up your request. The completed form must be accompanied by evidence such as a medical certificate in the event of you being sick. The completed form must then be returned to Academic Admin for processing. This is the only way to get an extension.

5 General guidelines for submission of coursework:a) All work must be word-processed and must be of “good” standard.b) Document margins shall not be more than 2.5cm or less than 1.5cmc) Font size in the range of 11 to 14 points distributed to including headings and

body text. Preferred typeface to be of a common standard such as Arial or Times New Roman for the main text.

d) Any computer files generated such as program code (software), graphic files that form part of the course work must be submitted either online with the documentation or on a CD for paper submissions.

e) The copy of the course work submitted may not be returned to you after marking and you are advised to have your personal copy for your reference.

f) All work completed, including any software constructed may not be used for any purpose other than the purpose of intended study without prior written permission from St Patrick’s International College.

 

15-Aug-11 Assignment Brief - General Page 1 of 4

AssignmentBrief - General

Assessment

Remember to keep your coursework receipt.

Outcomes and assessment requirements

Outcomes Assessment requirements

To achieve each outcome a learner must demonstrate the ability to: LO1 Understand services provided by the rooms division in diverse contexts

1.1 discuss accommodation and front office services for different organisations1.2 analyse the roles and responsibilities of a range of accommodation and reception services staff1.3 discuss legal and statutory requirements that apply to rooms division operations1.4 evaluate services provided by the rooms division in a range of hospitality businesses

LO2 Understand the impact of contemporary management issues on the effective management and business performance in the front of house area

2.1 assess the importance of the front of house area to effective management2.2 discuss the key aspects of planning and management of the front of house area for a given hospitality operation2.3 critically discuss the key operational issues affecting the effective management and business performance of the front office area for a given operation

LO3 Understand factors that contribute to effective management and business performance in the accommodation service function

3.1 assess the importance of property interiors and design to effective management3.2 discuss the critical aspects of planning and management of the accommodation service function for a given hospitality operation3.3 analyse the key operational issues affecting the effective management and business performance of the accommodation service function for a given operation

LO4 Be able to apply techniques to maximise and measure occupancy and rooms revenue

4.1 perform revenue/yield management activities to maximise occupancy and rooms revenue4.2 discuss sales techniques that rooms division staff can use to promote and maximise revenue4.3 discuss the purpose and use of forecasting and statistical data within the rooms division

*Please see the Assignment Evaluation Sheet for Merit and Distinction criteria

Part 1 – Learning Outcome 1

You are a trainee for the Room division Department of a five-star hotel. You have been asked to prepare a presentation regarding the similarities and differences between a 5* hotel and another Hospitality organisation of your choice.

Description of problem to be solved

- You must compare and contrast the range of accommodation and reception services in these two operations with each other and with the appropriate text book (you may want to look at the guest cycle)

- You must investigate the organisation of the Room Division Operation in both establishment, and identify the roles and responsibilities of the management and staff

15-Aug-11 Assignment Brief - General Page 2 of 4

Assessment

- You must mention the legal and statutory requirement that apply to the room division operations, and their importance

Delivery1 Group report (4 members max) – 1500-2500 words1 Executive Summary 1 handout (optional)

Deliverables

1.2.3.4.5.

FeedbackStrengths

Areas for Improvement

Lecturer Signature: Date:

15-Aug-11 Assignment Brief - General Page 3 of 4

Cross reference to learning outcome and assessment criteria

Assessment

Part 2 – Learning Outcome 2, 3 and 4

You and your team are required to compile a portfolio with your answers regarding the challenges of a Housekeeper and a Front Office Manager. You will be given tasks to complete as a Housekeeper and other tasks to complete as a Front Office Manager

DeliveryGroup Portfolio– Harvard Referencing –

Deliverables

1.2.3.4.5.

FeedbackStrengths

Areas for Improvement

Lecturer Signature: Date:

15-Aug-11 Assignment Brief - General Page 4 of 4

Cross reference to learning outcome and assessment criteria