sacramento claims association news network - february 2014
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Fair Claims Settlement Practices Act Regulations ReCertificationBlane Smith - Farmer Smith & LaneThursday, March 13, 2014Luncheon Meetingpage 9
Volume XX • Number II
w w w.SacramentoClaims.org
Sacramento Claims
Since 1994 with ScA
AssociAtion news net work
Coming In the March Issue: Photo Highlights from the 2014 SCA Winter Gala
Use of Social Media In Claims InvestigationsBrad Balentine - David Morse & AssociatesThursday, February 13, 2014Luncheon Meeting page 8
White Waiver First Party Bad Faith Remedy?Robin L. Singer - Morris Polich & PurdyThursday, April 10, 2014Luncheon Meeting page 10
Wave Of Quality SCA Programs in 2014
2 Sacramento Claims Association News Network • February 2014
President Vice President Secretary TreasurerYour 2014 SCA Executive Staff
Sacramento Claims Association
And Your 2014 SCA Board of Directors
Jim McCurleyRGL Forensic Accountants
Cathrin NevinCarl Warren & [email protected]
Giving/Charitable Committee
Steve MooreBarrish Pelham & Associates
[email protected] Committee
Bob BattazzatoCleanrite Buildrite
[email protected] Committee
Jack CorryWater, Smoke & Mold Removal
John MorganGuide One Insurance
Giving Committee
Linda HansenFarmers InsuranceSocial Committee
Tami UmlandArtland Construction
Communications Committee
Bryan HarrisonAssociation News Network, Inc.
Communications Committee
April WilkinsonDavid Morse & Associates
Communications Committee
Art CoussoulisAAA Retired
Social Com/Production Coor.
Sacramento Claims Association News Network • February 2014 3
2013-’14 SCA President Bob Battezzato
2014 is off and running….how are you all doing on your New Year Resolutions? Here is one that I know you all can keep and will LOVE. Get Involved with your Sacramento Claims Association!
We are off to a great start with our first meeting in the books. It was a wonderful turn-out, with many new faces, for “Fire Proofing Your Claim – Don’t Get Burned!” Our guest speakers, Ulises Castellon and Robin Singer, were informative and very engaging. The duo shared valuable information and details on the perils of fire, and the severity that is associated with fire, as well as the huge exposure it can, and often does, represent to insurers. We were treated to videos on real life jobs and fires that Ulises and Robin have worked on.
We are now getting ready to offer the following educational luncheons for the first half of 2014:
- Social Media Investigations- Fair Claims Settlement Practices Recertification- “White Waiver” defining responsibilitiesAdditionally we have several specific educational topics we are working to bring to our
Look What We are Doing at the SCA for 2014….
February Message from 2013-’14 SCA President Bob Battazzato
continue page 15
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Members as the year progresses. So keep connected to YOUR SCA, at: www.sacramentoclaims.org.
We will continue to list out the calendar as it unfolds. We will be having various Social Events throughout the year and we all know how great the annual Golf Tournament is for the SCA.
We have a new aspect of the SCA this year called “The Street Team”. Come learn about this group and how they are driving relationships for the SCA. To get connected, reach out to Tami Umland; 916-834-3047 [email protected] or connect with any of the current SCA Board Members and they will tell you all about it.
4 Sacramento Claims Association News Network • February 2014
Sacramento Claims
February 2014 • Volume XX • Number II
Association News Networkwww.SacramentoClaims.org
Inside this issue...
23567891113141516
Your 2014 SCA Executive Staff & Board of Directors
February Message from 2013-’14 SCA President Bob Battazzato
SCA 2014 Calendar of Events & and Social Media links
SCA Golf Tournament “Eagle Sponsorship” Now Open for Bidding
Castellon & Singer team-up for “Fire-Proofing Your Claim” at January SCA
Use Of Social Media in Claims Investigations at February 13, 2014 SCA
“White Waiver - First Party Bad Faith Remedy?” at March 13, 2014 SCA
Sacramento Claims Association News Network Service Directory Sponsors
People On The Move
Association News Network Job Connection News From The DOI
2014 SCA Street Team Announced!
SCA 2014 Membership - Join or Renew NOW for 2014
Recent SCA Charitable
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Updates at: www.SacramentoClaims.org
Thursday, February 13, 2014Luncheon Meeting Social Media InvestigationsBrad Balentine - David Morse & Associates
Thursday, March 13, 2014Luncheon Meeting Fair Claims Settlement Practices Act ReCertificationBlane Smith - Farmer Smith & Lane
Thursday, April 10, 2014Luncheon Meeting White WaiverRobin L. Singer - Morris Polich & Purdy
Thursday, May 8, 2014Luncheon Meeting - Topic/Speaker tba
Friday, June 6, 2014Annual SCA Golf Tournament - Lincoln Hills Golf Course
Thursday, July 10, 2014Luncheon Meeting - Topic/Speaker tba
Tuesday & Wed., Sept 19-20, 201421st Annual Claims Conference of N. California - “Hitting A Home Run! Covering ALL The Bases” www.ClaimsConference.org
3Cost Estimators 3Architects & Engineers 3Restoration, Electrical, Roofing, IR
.com
New IA/TPALuncheon Rate
Announced!As of the February 13, 2014 luncheon meeting, Independent Insurance Adjusters (IAs) and Third Party Ad-ministrators (TPAs) may attend at the discounted rate of just $20 per person.
Carrier Adjuster attendance at regu-lar SCA Luncheon Meetings contin-ues to be provided at no cost, or by donation to the SCA Charitable Fund.
6 Sacramento Claims Association News Network • February 2014
2014 Sacramento Claims Golf TournamentEagle Sponsorship To Be Announced at March 13, 2014 SCA LuncheonLincoln Hills Orchard Golf CourseFriday, June 6th 2014
Eagle Sponsorship available by way of silent bid! Minimum bid is $2000Payment is not required for bid;You do not need to be present at the March 13th event. (Bid needs to be increments of $25)
With the Eagle Sponsorship, you receive the following:4 18th Hole - Tee Box Sponsorship4 Golf cart for use all day4 Large banner w/Co. name & logo at registration4 Foursome for Tourney4 Recognition and plaque at dinner reception4 Recognition in Sac Claims Newsletter & all print (including website)4 4 Dinner reception tickets
Bid winner will be announced at the March 13th
SCA Luncheon Meeting.
Send your bid by email to Cata Doughri at
[email protected] no later than March 12th.
Contact Cata with any questions 916-224-0647.
Sacramento Claims Association News Network • February 2014 7
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"Fire Proofing Your Claim-Don't get Burned" was the topic kickin-off the new year at the January 9, 2014 Sacramento Claims Luncheon.
Ulises Castellon, CPCU, Director of Operations at Fire Cause Analysis and Robin Singer of Morris, Polich & Purdy LLP gave a great "tag team" speech together for the crowd at the Lions Gate Restaurant.
They illustrated that using a Professional Investigator will save you time and money anytime you have a questionable fire claim by getting experts to the scene right away. They gave great examples showing how they proved Arson in a complicated case.
Ulises said "get your arms around the claim early; do it right. Gather data.”
Their demonstrative case study included signs of forced entry and a ransacked office, with broken glass left on top of papers. Evidence that Horse Linament was dripped across room was also discovered. Further investigation determined that the insured had raised coverage limits by 70% just six days before fire. While irrel-evant as far as forensic evidence, such an act does raise questions.
The duo emphasized the im-portance of making sure every-one involved maintains Integrity of the scene.
The carrier denied the claim and the insured then sued for bad faith. The court held that the Carrier acted reasonably. A Criminal Case followed, but was dismissed at Prelim. Still, reported the duo, the insured lost everything.
Castellon & Singer Team-Up for Look at “Fire Proofing Your Claim” at January 9, 2014 SCABy Lynna Harrison, Association News Network, Inc.Photos by Lynna Harrison
January SCA guest speakers
Robin L. Singer and Ulises Castellon
SCA member, Jim Kreuger, with President Bob Battezzato and board member Linda Klaas.
Congratulations to January 50/50 Raffle
winner Barbara Larson, of Haag Engineering.
2014 SCA Board Members welcomed the January meeting crowd.
8 Sacramento Claims Association News Network • February 2014
The Role & Practice of
T h u r s d a y , F e b r u a r y 1 3 , 2 0 1 4
Contact: SCA Board Member April Wilkinson: [email protected] or 916-410-0865
11:30 a.m. check-in • Noon - 1p.m. Luncheon
LIONS GATE HOtel & CONFereNCe CeNter
At McClellan Park 3410 Westover Street, Sacramento, CA 95652
Social Media In Claims Investigations
The presentation, “The Role & Practice of Social Media Investigations in Claims Handling” utilizes actual case studies of social media inves-tigations which have affected claims outcomes.
The procedures of conducting social media investigations is dis-cussed, including the legal parameters of this activity. It analyzes the role of an independent investigator to collect and preserve evidence for potential litigation and testimony.
It is part of an insurance claims professional’s responsibility to be familiar with resources and procedures which can provide infor-mation relevant to a claims investigation, and due to the evolving nature of social media investigations, knowledge of this investigative procedure will help the an insurance claims professional to meet their contractual responsibilities to their customers.
Brad Balentine is Director of the Special Investigations Unit for David Morse & Associates, a multi-state claims services com-pany headquartered in California. He has over 20 years experience as a fraud investigator and man-ager. Mr. Balentine is a licensed private investigator in California and Florida, and certified as a continuing education instructor. He has provided testimony as an expert witness, and has authored several published articles on the subject of insurance fraud.
This seminar is designed to enlighten claims professionals to provide some additional tools and perspective to the options available to them to obtain evidence in a professional and legal manner from the Internet and Social Media outlets, to assist in claims evaluations based on all available information.
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Re-Certification Presentation On The CDI Fair Claims Settlement Practices Act Regulations at March 13 SCA Luncheon Meeting
The California Department of Insurance mandates that all insurance adjusters must re-certify themselves as having read and acknowledge to understand the “Fair Claims Settlement Practices Act” regulations annually.
The importance of knowing and following these regulations cannot be overstated. Multi-million dollar penalties and fines have been levied on carriers for infractions.
Blane Smith is a partner at the law firm of Farmer Smith & Lane, LLP. He holds a B.A., Western Washington University, 1977, and his J.D. from the University of the Pacific, McGeorge School of Law, 1980.
Mr. Smith began the practice of law in 1980 and has devoted his career to the specialty of insurance law. His work includes consultation and litigation related to the duties of insurers to their insureds and bad faith claims. After eight years as a partner in the firm of Thompson Heller, he became a partner in Farmer Murphy Smith & Alliston in 1996 and founded Farmer Smith & Lane, LLP along with Craig Farmer and David Lane in 2007.
Thursday, March 13, 2014
For payment by cash or check at the door, please make your reservation now with SCA Board Member
April Wilkinson: [email protected] or 916-410-0865
New! Ind. Insurance Adjusters & TPAs just $20$32 Associate Members w/Reservations • $45 guests
Free to carrier personnel (donations to the SCA Charitable Fund in lieu of fee welcomed)
Secure your spot at: www.SacramentoClaims.org
11:30 a.m. check-in • Noon - 1p.m. Luncheon
LIONS GATE HOtel & CONFereNCe CeNter
At McClellan Park 3410 Westover Street, Sacramento, CA 95652
Join the SCA in welcoming guest speaker Mr. Blane Smith, of Farmer Smith & Lane, LLP, as we explore the California Fair Claims Settlement Practices Act Regulations at the March 13, 2014 luncheon meeting.
To be held back at the Lionsgate Conference Center, this meet-ing will provide claims person-nel with needed certification on the regs.
10 Sacramento Claims Association News Network • February 2014
JOIN SC A For 2014!
SacramentoClaims.org
Thursday, April 10, 2014
Robin L. SingerMorris Polich & Purdy LLP
For payment by cash or check at the door, please make your reservation now with SCA Board Member
April Wilkinson: [email protected] or 916-410-0865
New! Ind. Insurance Adjusters & TPAs just $20$32 Associate Members w/Reservations • $45 guests
Free to carrier personnel (donations to the SCA Charitable Fund in lieu of fee welcomed)
Secure your spot at: www.SacramentoClaims.org
11:30 a.m. check-in • Noon - 1p.m. Luncheon
LIONS GATE HOtel & CONFereNCe CeNter
At McClellan Park 3410 Westover Street, Sacramento, CA 95652
Thursday, April 10, 2014
White Waiver First Party Bad Faith Remedy?
White Waiver: A legal device used to prevent negotiations of a first party claim from being admitted at trial. Are you making the most of this important tool?
Aspects Of A
WhiteWaiverTopics To Include:
3 The Old Days
3 Case-Basis of White Waivers
3 What’s a 998 Offer?
3 Carrier Concerns
3 Current Reality
3 Purpose of a White Waiver
3 Federal Court Application?
3 Strategic Considerations
3 Sample White Waiver Agreement
Robin Singer is a Senior Associate at the San Francisco office of Morris, Polich & Purdy, LLP. His practice focuses on Property Insurance Law. He is an expert in first party Property Coverages, as well as Litigation/Bad Faith. Robin has 20 years experience within the insurance industry as a claims property manager. His experience also includes providing quality training to insurance carrier property staff on the basics of property coverage analysis, litigation management, bad faith and more.
Sacramento Claims Association News Network • February 2014 11
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Thanks to all our paid directory listing sponsors
Sacramento Claims Association News Network Services Directory
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12 Sacramento Claims Association News Network • February 2014
Sacramento Claims Association News Network Services DirectoryThanks to all our paid directory listing sponsors
eNgINeers - FOreNsICbarrIsH PelHam & assOCIates, INC. - lisa esquivel3001 E Street [email protected] • (916) 418-9100Sacramento, CA 95816 www.Barrish.com • Fax (916) 400-4874COmPlere eNgINeerINg grOuP, INC. - gene Wilkins, P.e.Fire C&O, Property Liability, Thermography, Structural4230 Kiernan Av., Suite 210 [email protected] • (209) 545-8165Modesto, CA 95356 www.complere.com • Fax (209) 545-8170Haag eNgINeerINg COmPaNy - Kathy KrainockLeaders in [email protected] • (949) 861-8847Forensic Engineering www.haagengineering.com • Fax (949) 861-8683OCONNOr eNgINeerINg - michael O’Connor/Chuck thomas 1172 National Dr. Ste 100 (916) 640-0640 Sacramento, CA 95834 www.OConnor-Engineering.comeNVIrONmeNtal - testINg & CONsultINgsIerra eNVIrONmeNtal - Chris Hintz (209) 366-3684P. O. Box 1563 www.SierraEnviro.com•(714)519-1366Woodbridge, CA 95258 Fax (866-612-8294FIre INVestIgatOrs FIre Cause aNalysIs - ulises Castellon, CPCuThroughout California, Arizona (800) 726-5939 • Fax: (510) 649-3099Nevada, Oregon, N. Dakota & Minnesota [email protected] COVerINgmasters WHOlesale - Jeff lovelace 2504 Mercantile Dr. [email protected] • (916) 997-6728 Rancho Cordova, CA 95742 www.MastersWholesale.com • Fax (916) 669-3894leaK DeteCtION/PlumbINgamerICaN leaK DeteCtION - monte routonP.O. Box 525 www.AmericanLeakDetect.com • (916) 331-6443Fair Oaks, CA 95628 [email protected]’s eye leaK DeteCtION - Daniel spatzP. O. Box 73114 (916) 760-8944Davis, CA 95614 [email protected] • Fax (916) 760-8970masters WHOlesale - mike laVerdure 2504 Mercantile Dr. [email protected] • (916) 997-0423 Rancho Cordova, CA 95742 www.MastersWholesale.com • Fax (916) 669-3891OVersPray remOValNatIONWIDe OVersPray remOVal - eric gerencser Benicia, California www.overspray.net • (925) 408-5909Safe Overspray Removal [email protected] • (800) 345-1269PrOPerty restOratION-ClOtHINg sPeCIalIstsblue sKy CleaNers - robert strongGarment Restoration - Nobody CARES about you more (925) [email protected] Fax (925) 445-6002Frsteam - Jim and Courtney Nicholas910 Striker Ave. Ste E TravisGeorge [email protected] • 916-920-8239Sacramento, CA 95364 IanManes [email protected] • 916-920-8239reVIVal garmeNt restOratION, INC. - John Vigallon A Higher Class of Service (888) 602-9111 Throughout N. California [email protected] • Fax (209) 451-4778PrOPerty restOratION/CONteNtsamerICaN teCHNOlOgIes, INC. - barry metcalf/george Platt8440 Elder Creek Road [email protected] • (916) 388-2440Sacramento, CA 95828 Fax (916) 388-2445belFOr usa - grant Cody3132 Dwight Rd Ste 300 (916) 399-1865 • Fax (916) 399-9388Elk Grove, CA 95758 [email protected]
PrOPerty restOratION/CONteNts- CONtINueDCleaNrIte buIlDrIte Wind, Water, Fire, Mold - 24 Hours (800) 870-0030Sacramento, Yuba City, Chico & Redding www.CRBR.comPaul DaVIs restOratION OF greater saCrameNtO 3225 Monier Circle, Suite 200 800-954-FIRE • (916) 254-5115Rancho Cordova, CA 95742 Fax (916) 254-5963tHe restOratION CleaNuP COmPaNyContents Restoration Specialists 800-500-4310Asbestos Decontamination, NS Inventory www.thecleanupco.com restOratION maNagemeNt COmPaNy Water, Smoke & Environmental Specialists1800 Enterprise Blvd. (800) 400-5058West Sacramento, CA 95691 [email protected] OF NaPa ValleJO & beNICIa - eric larson/lynn FullerP. O. Box 6867 [email protected] • (800) 648-1608Napa, CA 94581 Fax (707) 257-1608serVICemaster restOratION serVICes - ryon HaywardServing Contra Costa [email protected] • (800) 480-TIDY& Marin Counties www.svmcleaning-restoration.comserVPrO OF auburN/rOCKlIN - Ruth Griffith2288- A Sierra Meadows Dr. (916) 632-2250Rocklin, CA 95677 [email protected] OF CItrus Hts/rOseVIlle/CarmICHael - Jennifer Carpenter701 Del Paso Rd (916) 966-2601Sacramento, CA 95834 [email protected] OF DaVIs/WOODlaND - mike & melinda HaworthP. O. Box 2263 (530) 756-1414Davis, CA 95617 [email protected] OF elK grOVe/laguNa - bill lucasP. O. Box 2169 (916) 525-1241Elk Grove, CA 95759 [email protected] OF FaIr OaKs/ FOlsOm - Dan langfordP. O. Box 6 (916) 987-0400Orangevale, CA 95662 [email protected] OF FaIrFIelD - Kelly mclean5130 Fulton Dr., Suite I (707) 207-0122Fairfield, CA 94534 [email protected] • fax (707) 207-0120 serVPrO OF raNCHO COrDOVa - rose miller11361 Sunrise Gold Cir., Suite C (916) 638-1720Rancho Cordova, CA 95742 [email protected] restOratION - michael “ Z” Zboralske/Debbie Kutch11365 Sunrise Park Dr. Ste 200 [email protected] • (916) 635-8571Rancho Cordova, CA 95742 [email protected] • Fax (916) 635-8573rOOF INsPeCtION serVICesseleCt rOOF INsPeCtIONs, llC - linda shaw5098 Foothills Blvd. Ste 3465 [email protected] • (916) 773-1650Roseville, CA 95747 www.SelectRoofInspections.com • Fax (916) 773-1658stOrageuNIts mOVINg & POrtable stOrage OF saCrameNtO - sam mcKillip Trusted Portable Storage [email protected] • (916) 929-4435 from Local Owners that care www. UnitsSacramento.comWINDOW COVerINgmasters WHOlesale - Jeff lovelace 2504 Mercantile Dr. [email protected] • (916) 997-6728 Rancho Cordova, CA 95742 www.MastersWholesale.com • Fax (916) 669-3894
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Thank You to ALL our Subscribing Advertising Sponsors!Deadline for all submissions for the next issue is January 17, 2014
Sacramento Claims Association News Network • February 2014 13
ENvIRoNMENTAL REMEdIES, INC. ANNouNCES NEW SACRAMENTo AREA oFFICE & PRoMoTIoN oF RoB MEyERS
Scott Tamayo, General Manager of Envi-ronmental Remedies, Inc., is pleased to announce the opening of the firm’s new regional office in Sacramento, as well as the promotion of Mr. Rob Meyers in the role of Regional Manager.
Environmental Remedies, Inc. specializes in the removal of asbes-tos, lead, and mold in both residential and commercial buildings. Now in its tenth year of operation, ERI has fine-tuned its business processes specifically for the insurance industry.
“Through prompt, high quality service, ERI has established long lasting relationships with numerous insurance adjusters, water mitigation companies, and restoration contractors alike” Mr. Tamayo said. “As a result, ERI has doubled in size twice in the last 5 years.
“At the request of many of our current clients, ERI has broadened our service area to include Sacramento and its surrounding communities,” he added. ERI plans to offer a high quality alternative for Sacramento’s abatement needs, just as it does in the Bay Area.
Rob Meyers was hired at ERI a year ago as Project Manager/Estima-tor, with the expansion into Sacramento in mind. He is in his 23rd year in this field, with a background in construction, water mitigation, and management already made him a very versatile asset for any company. His background, coupled with his tireless work ethic, his humorous, happy-go-lucky demeanor, and now his abatement experience, quickly demonstrated he was ready to lead ERI’s team into a new market.
Prior to his work at ERI, Rob was with Anderson Group Interna-tional in San Jose, CA for 5 years where he was the Sr. Project Manager/Mitigation Manager.
Rob possesses key certifications, including: IICRC: Applied Microbial Remediation, Commercial Drying Specialist, Fire & Smoke Restoration among others. He is also a Certified Infrared Thermographer; possesses his 40 Hour supervisors asbestos license; an Asbestos Building Inspector’s license and Bloodborne Pathogen Remediation Certification.
Originally from New England, Rob grew up on a farm in New Hampshire. He moved to Northern California in 1992, and has raised his two children, Jacob and Joshua, here. Jacob Meyers, Rob’s oldest son, is also an estimator at Environmental Remedies, Inc.
Of his 23 years in the industry, Rob has worked in residential construction for 12 years, 5 years in commercial construction and the last 6 years he has been dedicated to remediation/abatement exclusively.
on the MoveeopleP
“Expansion into a new area can be a challenge for even the best of companies, but with Rob spearheading the delivery of ERI’s promises, I have all the confidence in the world ERI’s Sacramento branch will be a success,” Tamayo stated. “While ERI’s success is most certainly a team effort, I truly feel we’re putting our best foot forward with Rob as regional manager.
Rob Meyers may be reached at: [email protected], or his cell: 925-351-5172.ARTLANd CoNSTRuCTIoN ExPANdS INTo CLAIMS RESToRATIoN MARkET
General Contracting Com-pany, Artland Construction and Remodeling, was founded by Art Umland in 2009. At the time many folks said it was a brave move in light of the incredible downturn of the construction industry. But, with many solid relationships in the industry, Art’s business continued to grow in spite of the construction climate.
Prior to Artland Construction, Art worked in the construction trade for over 15 years building custom homes and large school modernizations.
Art grew up in Grass Valley where he met his high school sweetheart and now wife of 18 years, Tami Umland. The couple currently live in the “country” just outside of Wheatland, California. They have 3 daughters, ages 8, 10, and 13, who keep them active with cheerleading, soccer, music lessons and the local 4H club involvement.
In October of 2013, Tami left her employment at Restoration Man-agement Company after almost 5 years to join Art as a partner at Artland Construction. Together they have teamed up to grow the business further.
“I am excited about the opportunity that we have with Artland Construction and I can’t wait to see this dream of ours unfold”, says Tami.
Artland Construction provides reconstruction services for multi-unit apartment, commercial and residential fire and water damaged structures.
“We will respond to your calls in Sacramento, Placer, Nevada, Yolo, Yuba and Sutter Counties.”
Contact info: Art Umland - [email protected] - 916-225-4347 and Tami Umland - [email protected] - 916-834-3047
Rob Meyers
Tami & Art Umland
14 Sacramento Claims Association News Network • February 2014
The Sacramento Claims Association News Network© is a production of Association News Network, Inc. Published monthly as a free service to the SCA with a commitment and dedication to the promotion and betterment of this professional organization. The views and comments expressed within the articles herein do not necessarily reflect the views of A.N.N., Inc. or SCA. We assume no responsibility for any opinions and/or statements offered by contributing authors to the publication. Acceptance of advertising material does not constitute endorsement of the products or services offered. We reserve the right to reject any advertising copy or placement. We encourage industry support of this professional organization - its monthly newsletter publication and web site.
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CLAIMS INDuSTRy PLACeMeNTSGary E. Mingus, GEM Search Group provides both Temporary, Temp to Hire and Direct Hire placements in the Insurance Industry also, placing Vendors related to the Insur-ance Industry. Call Gary Mingus 866-935-4426 or email to [email protected]. Serving the Insurance Industry since 1995.
TeMPoRARy HouSING/INSuRANCe CLAIMS -Assured Relocation is the leading national temporary housing provider for insur-ance companies. The position is fast paced. We need people with empathy, a sense of urgency, and claims experience using software (Salesforce preferably). Salary/benefits/exciting work environment in Menlo Park. Email resume/cover letter to [email protected].
“I long to accomplish a great and noble task; but it is my chief duty and joy to accomplish humble tasks as though they were great and noble.” Helen Keller
More Than $63.7 Million Recovered for California Consumers In 2013State’s largest consumer protection agency reaffirms its commitment to Californians
The California Department of Insurance an-nounced February 6, 2014 that during 2013 it recov-ered more than $63.7 million for consumers through consumer complaint investigations and market con-duct examinations of insurance companies.
The consumer hotline receives approximately 170,000 calls annually. Through its complaint han-dling efforts, the Consumer Services Division recov-ered over $55.6 million for consumers in 2013. Since taking office in 2011 the total returned to consumers by the department's direct intervention is more than $182,000,000.
"It's nice to know that there is a government agency that looks out for consumers' medical needs," said Tony Simek, a California consumer who was one the thousands of people helped by the department last year. "I wouldn't have the quality of life I do now without the help of the California Department of In-surance. My insurer was shortsighted and treated me like a number. The Department of Insurance treated me like a human, with dignity, and has empowered me to restore my health!"
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Sacramento Claims Association News Network • February 2014 15
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a local catastrophic event or storm situation.
Within one hour from notice of loss, a SERVPRO® Franchise Professional will contact you to arrange for service.
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President’s Message
Bob BattezzatoBob Battezzato2013 President Sacramento Claims [email protected](530) 570-9070
Our 2014 calendar is already shaping-up!- May 8th/Towing Rates, Liens, Storage & “Move Over Law”- June 6th/ SCA Golf Tournament- July 10th/The Virtual Worker- August 19th & 20th/CCNC- September 11th/Ethics- October 9th/ Legal Update & 2015 SCA Board Elections- November 13th/Behavioral Traits- December 11th/Annual Charities Donations and
PresentationsSo I want to personally invite all of you to come and be
part of what is happening at the SCA each and every month in 2014. Bring a friend and get involved….you will not be disappointed!
The Market Conduct Division consists of the field claims bureau and a field rating and underwriting bureau. The bureaus are tasked with performing ex-aminations of insurance company claims, underwrit-ing, rating and marketing practices to ensure they are complying with all applicable law and regulations.
News From The CDIcontinued
Tami Umland, Chair - Artland ConstructionScott Andrews - PW Stephens Environmental, Inc.Danell Cassetta - Cleanrite BuildriteDonovan Flores - Servpro of Citrus Heights/Roseville & CarmichaelHaven Fry - JM EnvironmentalJason Kettlehut - PW Stephens Environmental, Inc.Jim Krueger - ServiceMaster AdvantageBarbara Larson - Haag EngineeringJackie McLain - Servpro of Citrus Heights/Roseville & Carmichael
2014 SCA Street Team!Direct communication still reins as the most effective way to reach out to the overall community. SCA is proud to announce its new “Street Team” volunteers. Get to know one today!
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Volume XX • Number II