Sam VinesCampus IT Support Team Leader

IT Services – what do we provide?

• Access King’s suite• Email• Software• Printing• Network• Telephony• Audiovisual Services• Emergency Text Messaging Service• Support and advice

2

Access King’s Suite

• Access King’s Campus Desktop (AKCD)Any Student Computing Facility within the College

• Access King’s Global Desktop (AKGD)Available anywhere!

https://desktop.kcl.ac.uk

Both provide access to software and file store

3

Web Print Service

Print from anywhere to a printer on campus using “Web Print.”

Available from:

https://printing.kcl.ac.uk/

4

King’s email service

5

• Check your King’s email regularly• You have a 10Gb mailbox• Manage your emails• Remember email etiquette

– Subject line– Proper prose!– Make a signature

Where are the Student Computing Facilities?- Both the IoP and WEC Libraries- Computer Room B in the IoP’s Main Building. This has 24 x 7 access- Laptop Loan Service- Use your own throughout the College by connecting to a wireless

service (covers all teaching and learning spaces)- AccessKings (most secure)- KingsWireless (least secure)- Eduroam

More info and configuration guidelines available at:

http://www.kcl.ac.uk/onespace/it/network/wireless

6

Your account:

k11XXXXX

7

8

• Do not share your usernames and passwords

• Use good passwords• Beware of phishing emails• Use anti-virus software – free from ITS

Remember: King’s or any reputable organisation, will NEVER ask for your username and password in an email – Lock IT up!

Lock IT up! IT security and you

Data Security

• Don’t share your usernames and passwords• Patch your machines (operating system and applications)• Keep your anti-virus software up to date• Be cautious about opening attachments or following links• Ensure encrypted USB sticks are FIPS 140-2 compliant.

ITS recommend IronKey – available from the Library• Secure your mobile devices• Staff members can make use of the ITS encryption

service

9

Getting help

• ITS Service Desk (08:00-18:00 Monday to Friday): – 020 7848 2430– itservicedesk@kcl.ac.uk

• OneSpace IT Support Pages:– https://onespace.kcl.ac.uk/its

• ITS Computing Helpdesk at the IoP (W2.04, 09:00-12, 13:00-16:00 Monday to Friday)

• Enquiries Desks• Follow us on Twitter: @KingsITsystems

10