samip - malta panta lesco · prompt and complete reply to your customers ... protocols and...
TRANSCRIPT
It is increasingly important for businesses today
to respond rapidly and effectively to changing
markets and customer needs-on pain of losing
competitive edge. So all companies, whether
small, medium or large, need slim processes and
highly performance communication and collabo-
ration both inside the company and toward their
customers.
IP technology, convergence and multi-channelling,
fixed/mobile integration, web services are the main
means that businesses are adopting to meet this
challenge in the most comprehensively effective way.
The ultimate objectives are to improve time-
to-market, boost productivity, cut costs,
extend the customer base and improve the
customers’ loyalty.
SAMIP© platforms help you to win the battle:
get all the information you need, be reachable
anywhere and in all circumstances to give a
prompt and complete reply to your customers
for their maximum satisfaction.
A challenge that puts the customer at the centre!
Separate infrastructures, lots of different
suppliers, complexity and high ownership
costs, inadequate response times will soon be
vague memories.
In today’s company networks, differing types
of information converge and a vast array of
value-added services are available. The resulting
benefits are reflected in business processes,
which can now offer improved performance,
reduction and optimization of costs and inve-
stments to win customers’ satisfaction and
loyalty.
Seltatel designed its SAMIP© communication
server as the nerve centre of your company
network. The IP-native platform renders inno-
vative technology wide-reaching, flexible and
scalable, enabling your network to enjoy the
advantages of new convergent communication
services made available through communication
applications that can be integrated with the IT
world.
The challenges for businesses today
Communication and collaboration anywhere and at any time: is the value your investment creates
Bus iness process-or iented communicat ion
Usage of IP protocol and standard languages
enables SAMIP© to be an application-oriented
platform. In particular, the platform manages
unified communications, fixed-mobile conver-
gence, multimedia contact centre, personal
telephony, and videosurveillance applications.
Unified communications and fixed-mobile
integration allow the customer to take advan-
tage of the company’s high availability in
terms of people and information.
SAMIP© adapts to the needs of specific market
sectors with its full range of vertical applications
for hospitality (Hotels and Senior Residences),
utilities, transport, defence and security.
Thanks to the standards, the full range of SAMIP©’s
applications can be integrated with the most com-
monly used management systems, such as Enterprise
Resource Planning (ERP) and Enterprise Process
Management (EPM), or other traditional office
applications, for example Microsoft Office or IBM
Lotus Notes.
An innovative and cost-effective solution for any kind of enterprise, individual or distributed
An applications and services oriented communication server
The advantages of SAMIP©
4
Thanks to its flexibility and full range of services,
SAMIP© is the ideal communication platform for
small and medium businesses, small offices and
branches, and companies of medium and large
complexity, even with distributed locations.
SAMIP© is a full-blown multimedia communi-
cation server built around highly integrated
innovative technologies. It uses the standard
protocols and languages (SIP, HTTP and HTML,
XML) and has interfaces (Ethernet, Wi-Fi, TAPI)
for interoperability across different networks,
systems, hardware devices and software appli-
cations, including those of 3rd parties.
SAMIP© accommodates distributed configura-
tions on broadband interconnections that
deliver big benefits for cost cutting and effi-
ciency, especially for multi-branch companies
and private virtual networks.
The advantages of SAMIP©
SAMIP©’s architecture is based on IP protocol, the
reference protocol for networked communication
and the core of its own communication manager
functionality.
Systems based on this architecture representthe future development of business communi-cation because they provide connectibility anddialogue between new generation (hardwareand software) appliances and legacy devices.
Thanks to its modular and scalable architecture,
SAMIP© guarantees integration and interoperability
with existing systems thus protecting investments
already made and making it possible to grow
in line with specific hardware and software
requirements. The system management applica-
tions can be used to provide local and remote
provisioning, both online and offline, to make
the platform management itself even more
streamlined and efficient.
IP Network
Management
ISDNPSTN
ProvisioningServer
BillingServer
AlarmServer
Digital phone
Analogue phone
SIP phone
LAN
NETfon SIP client on PC
Wi-Fi phone
DECT
5
SAMIP©
Open and scalable platform
The completeness of its management applications
allows SAMIP© to be also implemented as IP-
managed PBX. For customers, this means a
cost-effective and less complex configuration
since it’s managed by the outsourcer or by the
Carrier directly.
The IP-managed SAMIP© solves the problem of
small-medium sized companies that on one hand
need services to improve their work processes, and
on the other hand have some difficulties to make
relevant investments on latest technologies.
Thanks to IP-managed SAMIP©, customers will
have the services they need and the possibility
to upgrade them according to their new requi-
rements, just by paying a fee. In addition to
this, they won’t have to worry about infra-
structures and maintenance that will be direc-
tly managed by the Carrier or the outsourcer
in a completely transparent way.
IP-managed SAMIP© systems is currently certified
by Telefonica’s (Spain) and Telecom Italia’s
(Italy) flat offers.
SAMIP© managed IP-PBX: a new class of services
The advantages of SAMIP©
SAMIP© was designed to work as the basic
platform for your communication applications
and to integrate them with your other IT systems.
A company network using SAMIP© creates values
for its processes and for the business, by facilitating
truly all-embracing communication, which is vital
to acquiring and retaining the customers’ loyalty.
The SAMIP© platform is based entirely on the
SIP protocol, working alongside XML and
HTTP, the two market standards for IP networks,
for data exchange, and the RTP protocol for
streaming data flows.
The SIP protocol means flexible use of new
generation terminals and applications such as
SIP phones, Wireless SIP phones, Softphone for
PCs and palmtops.
XML is one of the basic languages in the deve-
lopment of new Service Oriented Architecture
(SOA) systems and is therefore vital for the
interaction between communication applica-
tions and other IT applications.
SAMIP© gives the customer the means for creating
new application services by integrating those
already existing on the platform to satisfy the
emerging business needs. This feature makes
SAMIP© the ideal platform for a gradual deve-
lopment in the portfolio of services specially
designed for vertical markets.
An innovative SIP and HTTP based platform
The IP-native SAMIP© platform provides Voice
over IP (VoIP) enabling connected devices (fixed
and mobile phones, palmtops, etc.) to communi-
cate in network with other systems, whether new
generation or traditional. VoIP resources can be
enabled gradually and in a simple way.
In order to manage communication among
already existing IP, analogue, digital phones and
PBXs, SAMIP© acts as dedicated gateway.
With SAMIP©, a company network can be exten-
ded by using WAN connections based on SIP and
H.323 IP trunking functionalities and can integrate
traditional systems by means of Q.Sig standard.
SAMIP© supports ISDN, Frame Relay, CDN and
xDSL connections and the possibility to make
VoIP trunk calls.
SAMIP© supports Call Backup if the main service is
not available.
SAMIP© VoIP
6
IP Network
ISDNPSTN
Digital phone
Analogue phone
SIP phone
LAN
NETfon SIP client on PC
Wi-Fi phone
DECT
SAMIP©
SAMIP© makes it possible to exploit SIP based
IP Lan Telephony functions, which is crucial to
the concept of anytime, anywhere connections
whether locally or from remote (eg. Home
Office or through PDA phones). With IP Lan
telephony, IP phones can be connected to the
network as if they were a common element of
the data network, also using applications on PCs.
The capacity to treat voice traffic in packets
(VoIP) and have data interfaces with the outside
world are essential prerequisites for enjoying
the benefits of new generation applications
services and, more generally, the cost reductions
and process improvement that customers are
expecting. Distributed companies in particular
can benefit from VoIP connections on virtual
networks between their various sites, thus
reducing their costs and optimizing the com-
munications.
With SAMIP©, users can connect software phones
(softphones), make telephone calls directly
with the PC/notebook, integrate IP phones
with mailing applications (typically Microsoft
Outlook) to manage incoming and outgoing
calls using a PC/notebook and the existing
telephone book.
SAMIP© allows remote users to work as if they
were in the office. And all this without sacrificing
anything in terms of communication quality
and reliability.
VoIP, IP Lan Te lephony, Network ing
The Advantages of IP Lan Telephony with the SAMIP© platform
7
SAMIP© runs Unified Messaging applications
with its Messaging Manager, which handles all
information channels between devices and
platform (email, fax, voice, mms, sms, video).
In practice, this means the user has transparent
univocal access to all types of messaging used
by the company wherever he/she is and from
any device (PC, palmtop, smartphone).
The unified messaging services provided by
SAMIP© also through the integration of the
fixed/mobile communication world are crucial for
the company’s availability.
These services are:
• Voicemail: directly integrated in SAMIP©’s central
unit without need for additional resources. The
VM is also linked with the SMS management
feature. In fact, SAMIP© can notify users of a
new message in their mailbox sending a text
message to their mobile phone. SAMIP© also
provides automatic operator.
• Voice2Email: integrates the voicemail with
the mailbox to deliver a new voice message,
which is attached to the email as a wave file
so that it can be easily listened even via web
browser.
• Fax2Email: a fax server enabling faxes to be
sent and received via email.
• SMS2Email: enabling SMS to be sent and
received via email.
Unified Messaging Applications
Unif ied Communicat ions
8
The architecture of SAMIP© allows a strong
integration with third-party Unified Messaging
services. In particular, the integration of SAMIP©
with Microsoft’s Unified Communications suite
has now been certified for a more complete
and powerful platform thanks to the integration
with Office and Exchange, among the most
widespread office applications.
SAMIP© was designed to improve the company
processes: this means optimization of costs
and investments, a more agile business and
improved customer satisfaction. That’s why
SAMIP© perfectly integrates Microsoft’s Office
Communicator/Exchange Server. A technological
important liaison for a final product that meets
people’s ever-increasing need for mobility.
Thanks to SIP protocol, SAMIP© acts as IP
Gateway between OCS/Exchange server towards
PSTN/ISDN traditional networks, new genera-
tion IP networks, and terminals. In this way, the
unified messaging features are available through
any network and terminal even out of the
company’s offices.
As a matter of fact, Seltatel terminals and
telephone clients provide the Rich Presence services
offered by OCS: the telephone state is actually
monitored in real-time and displayed on Office
Communicator and all Microsoft Office appli-
cations. In this way, it is possible to answer calls
benefiting from both Seltatel terminals’ audio
quality and comfort and Microsoft applications
user interfaces’ interactivity and flexibility.
SAMIP© integration with Microsoft OfficeCommunicator/Exchange Server 2007
ISDNPSTN
CSTAgateway
Office Communications
server 2007
Traditionalterminals
IP appliance
SIP
IP
Office live meeting
Mediation server
ISDNPSTN
Unified Messagingserver role
Exchange Mailbox server role
Traditionalterminals
IP appliance
SIPIP
Hub Transportserver role
Message WaitingIndication Server
Active Directory
SAMIP©
SAMIP©
Integration of SAMIP©
with Microsoft OCS
Integration of SAMIP©
with Microsoft Exchange
Mobi l i ty
To satisfy the increasing need for anytime and
anywhere communication, SAMIP © offers
fixed/mobile integration services ensuring the
best availability of people whether in the office or
out.
SAMIP© employs GPRS and UMTS networks to
reroute calls to mobile phones as well and to send
call acknowledgements to mobile phones in the
event of service unavailability.
SAMIP©’s fixed/mobile convergence solution
can be configured on a mobile phone that
supports SIP clients through the personal
mobility feature. Practically, it is possible to
transfer an incoming call first to the configu-
red mobile telephone and then to the voice
mail, in case the mobile is busy or there is no
network coverage.
Fixed-Mobile Integration Applications
Personal Telephony applications
9
These applications, DCP (Desktop Communicator
Professional) and DCS (Desktop Communicator
Supervisor), manage communication services via a
PC thanks to SAMIP©’s TAPI interface.
An easy-to-use and user-friendly graphics
interface that allow users to open and close
calls, monitor the state (busy/free) of the
extensions and decide to display it (even for
remote extensions), and administer telephone
directories (Outlook, ODBC applications).
Through SAMIP©’s Telephony Service Provider,
DCP and DCS applications interact with the server
that collects the state of all the extensions in the
network and allows their visualization.
Among SAMIP©’s Personal Telephony applications,
there is also a series of applications for video
calls, which can be made from a PC, laptop or
other mobile devices, delivering maximum
flexibility for users.
Desktop Communicator
Mult imedia Contact Center
10
SAMIP© isn’t just a convergent communication
platform – it’s a full-blown communication server
furnishing an array of applications including
the IPvalue suite, which can supervise a
Call/Contact Center via a simple web browser.
SAMIP© uses IPvalue to implement intelligent
management and distribution policies for
inbound and outbound traffic, also with the
support of Text-to-Speech for reading emails,
faxes, sms and information retrieved from
management databases from a phone.
IPvalue is part of SELTATEL’s Customer
Relationship Management suite and can be
integrated with CRM applications from other
certified IT vendors.
Multimedia Contact Center management applications
The Personal Mobility services enable people’s
mobility, a growing need in today’s business world.
With Personal Mobility, users can configure their
availability anywhere. In particular, users can
define a series of rules that, when an inco-
ming call is not answered or gets a busy tone,
allow the call to be transferred to different
destinations (mobile phones, voicemail, group
destinations). The rules of Personal Mobility
can be set both by the administrator and the
user in a flexible and easy way through the
web interface.
Personal Mobility
IPvalue Contact Center
IPvalue Contact Center
In tegrated appl icat ions
Integrated applications with SAMIP©
SecurityHospital
Hotel Sales & Marketing
One of SAMIP© ’s most innovative characteristics
is that it enables the customer to seamlessly
develop new applications that integrate and
employ the services offered by the platform
itself.
SAMIP© does this with a software tool called
Service Designer, which provides primitives that
the system integrator uses to create new appli-
cations or integrate 3rd party applications.
Service Designer doesn’t require the person
doing system integration work to have in-depth
knowledge of this system or, therefore, of the
platform itself.
Service Designer allows the creation of vertical
applications that are tailor-made to suit the
needs of specific sectors and customers
SAMIP© Service Designer
SAMIP© Media Server
IPvalueContact CenterSAMIP© Messaging Manager
ISDNPSTN
2.5 G 3 G WLAN xDSL
Service Designer
SAMIP©
Communication ManagerSAMIP©
Gateway
Banking
11
Offer the best services to the clientele and
allow the hotel management to have a com-
plete view and control of their structure are
key issues for modern hotels. Through these
services, guests and staff can have access to
communication services that fully satisfy their
needs.
The SAMIP © platform provides a suite of
integrated services for hotels (check-in, check-
out, etc.) that can be used through the phone,
web browser or via serial port together with a
3rd-party application.
The suite includes: management and configu-
ration via browser, management of billing,
wake up calls, room state, and room alarm,
and the possibility to configure services and
show reports, e.g. the complete room state.
To satisfy the needs of medium and large
hotels, the hotel suite can be interfaced with
the most common hotel applications (Fidelio,
Scrigno, Hotel ++, and HOAsys).
Services for Hotels and Senior Residences
Hospi ta l i ty
12
Management and Prov i s ion ing
SAM Manager and SAMBuilder form an advanced
management and provisioning suite providing
management of SAMIP© systems both online and
stand-alone. This is an extremely compact
management solution grouping in a single
tool all the functions required to manage
systems via a single control panel, either locally
or remote or even with a simple web browser.
This last characteristic is particularly important
for optimizing the activities of resources and
cutting management and maintenance costs,
especially for carriers and Internet Service
Providers (ISP) offering a complete hosting ser-
vice. The suite is also included in SAMIP© IP-
Managed version.
SAM Manager comes in a Basic version for
small and medium businesses with few sites,
where management data may be both local to
the platform and distributed across shared
network directories. The Advanced version,
for large enterprises and service providers, is
designed to handle a complex infrastructure
with redundant servers and high reliability.
With SAM Manager , users can select a language,
change the route of the network path,
create/delete a network path, create/delete/edit
exchange data, monitor alarms (both current and
historical), and boot the SAMBuilder configura-
tion programme both on-and offline.
SAMBuilder is a client installed on a PC for
configuration and maintenance of SAMIP©.
SAMBuilder manages, among other things,
the numbering plan, configuration of users
and lines, user and service enabling, unified
messaging management and system network
alarms management.
The comprehensiveness of the functions in the
SAM Manager and SAMBuilder suite boosts the
efficiency of the entire solution by enabling the
user to improve intervention times, cut ownership
costs and optimize Return on Investment (ROI).
On SAMIP© platform, the remote management
is realized through the IP network or through
a dial-in connection via an external modem
connected to the serial port of the platform.
System Management
SAM Manager
SAMBuilder
13
Management and Prov i s ion ing
SAMIP© management suite now includes the
web access version, a web interface that provides
a full range of functionalities according to the
user’s profile, among which diagnostics, firmware
and software management, provisioning and
system advanced management.
Almost all functionalities are managed by the
administrator, while the single network user
can manage personal information through the
same interface (e.g. setup of call forwarding,
personal mobility, access to the centralized
phone book to look for speed numbers or
extensions). The information included in the
telephone book can also be imported or
exported through text or excel files.
Users can search a phone number in the centralized
phone book and, if they are enabled, use the
click-to-dial feature directly from the web.
Moreover, it is possible to send an email, a sms
or a fax to a selected entry, according to the
availability of the gateway (for SMS, for example).
In the centralized phone book, one or more
telephone numbers and email addresses can
be linked to an entry. The search criteria offered
are different: surname, name, and company,
for example.
Management via Web Access
14
SAMIP© Web Personal Provisioning
SAMIP© Web Access
Alarms
SAMIP© Element Manager, is an advanced
application for the management of alarms and
together with the management and provisio-
ning applications, compose the complete
management centre of SAMIP©.
The Element Manager, organizes the systems
in a tree structure and collects and notifies the
alarms in real time through a constant moni-
toring. If an alarm is detected, the application
sends a notification to the configured email
addresses. Thanks to the Unified
Communication services, the alarm notifica-
tions can then be addressed for example to a
mobile phone, guaranteeing maximum atten-
tion even when the personnel is out of office.
The complete management suite has the
advantage to keep the network always under
control, allowing the on-site or remote inter-
vention according to the type of alarm.
The Element Manager suite is based on three
modules, each of them with a precise role in
the interaction with the other network
systems: client, server, agent.
The client reads and writes the alarm data in
the database from which it receives and shows
the alarms.
The server downloads the alarms from the
monitored SAMIP© platforms regularly and
after a notification coming from the monitored
platforms after specific events. The server
records the alarms in the database and
performs all the needed actions.
The agent notifies SAM Manager , the external
software that monitors the platforms.
With Element Manager is possible to collect,
record, and transmit the alarms coming from
the networking platforms, have different notifi-
cations according to the user’s needs (email,
SMS), and display a real-time graphic represen-
tation of the network.
Alarm Management
15
SAMIP© Alarm Management
SAMIP©’s scalability and flexibility allow for
gradual investment in step with the customer’s
actual needs. Scalability is a key issue for single-
site and multi-site companies in the perspective
of a local and geographical growth.
In this way, both small, medium and large
businesses can optimize their investments
and be sure of a good return (ROI) thanks to
the possibility of a gradual growth of their
network.
SAMIP© is expandable both locally and geo-
graphically by virtue of expansion modules
that increase the number of analogue, digital
and IP users.
High scalable solution
The SAMIP© convergence platform is highly inno-
vative and is designed to operate in and fully
integrate with an IP network. SAMIP© retains its
conventional telephony capability however,
which SELTATEL understands is of great impor-
tance to clients, also in terms of the technologies
they have already invested in and implemented.
SAMIP© offers advanced telephony services
including all the most sophisticated call control
functionalities required by company communica-
tion networks. All multimedia communication
applications will be greatly benefited by these
services, with high performance guaranteed.
The PBX services supported by SAMIP© include,
in addition to basic telephony, advanced func-
tions such as incoming and outgoing call rou-
ting, call transit and the possibility of having a
uniform numbering plan with different access
profiles per class of service.
SAMIP© also provides Line Sharing and Direct
Trunk Selection services that are used respectively
to manage any entity associated to a button or
led of the telephone, and to make an internal or
external call by pressing a button associated to a
user; the same button is also used to answer the
calls coming from the same user.
SAMIP© also offers Inbound Routing service to
configure routing rules on incoming calls accor-
ding to the calling number, called number, and
call date/time. This service is typically used to
manage support centre or commercial offices,
and offers an important improvement of effi-
ciency and a biggest satisfaction of the customers
thanks to the optimization of response times.
The availability and completeness of these voice
services, which can also be used via a PC with
Personal Telephony applications, is a further gua-
rantee of improved business efficiency.
SAMIP© Telephony Advanced Services
Advanced Serv ices
16
Developed to be the fulcrum of company
communication, the SAMIP© platform is a server
that distributes and administers services to
the terminals linked to it, which behave like
intelligent clients.
SAMIP© operates analogue, digital, IP, Dect and
Wi-Fi phones both proprietary and standard, as
well as PC based Personal Telephony applications
(softphone), palmtops and smartphones, thus
guaranteeing full mobility of services and also
providing effective integration with other
applications such as conferencing and collabo-
ration. Meaning improved productivity.
SAMIP© offers a full range of connectable
devices, making the platform an invaluable
solution.
A full range of fixed and mobile devices
The range of IP terminals and client softphones
designed to meet changing customer needs,
such as mobility, includes:
• IP NETfon terminal: the brand new Seltatel’s
IP phone with an innovative design, an easy-
to-use interface, a wide display, Power over
Ethernet (PoE), and a full range of IP services
ensuring Quality of Service (QoS). Netfon is
also designed for remote applications such
as teleworking.
• client IP SOFTfon: a software application
that turns a PC into a fully equipped
telephone platform.
With the client software and a headset
(optional), communication services thus
become available and manageable via PC.
• SIP client video softphones
• SAEfon multi-function digital phones for a
high quality of service with the possibility to
use services directly from the terminal
• the Zenyth family of analog phones,
among which Prestige, a customizable
phone designed for hotels’ specific needs
• standard SIP phones
SAMIP© user terminals
NETfon 300
Nokia E Series
Softphone client
Termina ls
17
Models
SAMIP© runs on a high-reliability proprietary
hardware platform that incorporates a number
of special innovative details in its various com-
ponent parts, such as hot-swappable modules,
high-speed buses, integrated battery chargers,
extended environmental conditions, and cen-
tral unit redundancy.
The platform models are:
• SAMoffice 2C
The compact model of the SAMIP© family,
with a range of terminals up to 32 IP clients
and 32 TDM ports. The suitable solution for
small offices or remote sites of distributed
small and medium businesses. SAMOffice 2C
has the same potential features of all the
other members of its family, besides main-
taining the same characteristics of scalability.
• SAMoffice 4
An entry-level solution for small-medium
companies and offices, this communication
server has four slots operating up to 128 IP
clients and up to 160 TDM ports through its
extended module.
• SAMoffice 8
This is the mid-range solution for medium
size users (SME), a medium capacity server
with 8 slots managing up to 384 IP clients and
up to 640 TDM ports via extended modules.
• SAM 4000E
This is the high availability/high capacity
solution for Large Accounts and Enterprises.
It has 15 basic slots modularly expandable to
119. It can serve up to 1512 IP clients and up
to 2560 TDM ports. With its redundancy
capacity, SAM 4000E is ideal for “mission
critical” applications.
• SAM Media Server
This integrates both proprietary and 3rd
party IT applications using 3rd party TAPI.
It’s an open standard x86 server running on
Microsoft Windows and integrated with
DSP and a software driver providing auxiliary
TAPI/Wave resources.
SAMIP© family models
SAM 4000E
SAM MS
SAMoffice 4
SAMoffice 8
18
SAMoffice 2C
Genera l sys tem character i s t i cs
SIP NATIVE TELEPHONE SERVICES UTILITIES FOR SIP USERS
SERVICES FOR SIP USERS
SIP Proxy Server (RFC 3261)
SIP Registrar Server (RFC 3261 / 3327)
SIP Redirect Server (RFC 3261)
Multi-Media Transport with SDP protocol(RFC 1889)
Session description with SDP protocol(RFC 3264)
DNS management procedure (RFC 3262)
IP switched P2P
Pooled DSP management
Calling Line IdentificationPresentation/Restriction (CLIP/CLIR)
Connected Line IdentificationPresentation/Restriction (CLIP/CLIR)
Hold/Unhold (RFC 3261)
Call forward (RFC 3261)
Call transfer (RFC 3515 / 3891)
Conference (DRAFT 00)
Instant messaging (RFC 3428, partial)
Video-call (RFC 2327)
Multi-line
DTMF transmission / reception (RFC 3261 / 2833)
Registration controlled by managementsystem
Hierarchical SIP user management byclass of service
Controlled access to system resources: • outband outgoing calls• abbreviated numbering• restricted numbers
Fast/preferential access for “trusted-host”type SIP remote users
Voice mail
“Forking SIP” group management(RFC 3261)
Services management with interactiontowards traditional users:• Call forward• Call transfer
VOIP CHARACTERISTICS VOIP AND TOIP SERVICES DATA NETWORKING
Signalling:• SIP (RFC 3261)• H.323 (ITU-T)
Voice codes: • g.711 (ITU-T)• g.729a/b (ITU-T)• g.723 (6.3) (ITU-T)• g.723 (5.3) (ITU-T)
Network Echo Canceller (ITU-T G.168)
Voice Activity Detection (VAD)
Comfort Noise Generation (CNG)
Configurable Jitter Buffer
QoS via DiffServ(RFC 2474 / 2597 / 2598)
QoS via TOS (RFC 791)
Gatekeeper H.323 (ITU-T)
Backup for trunk lines
Music on hold
SIP gateway • analogue/digital/DECT terminals• analogue/ISDN (BRI/PRI) lines• DECT RBS• QSig networking• S0 Data
H.323 gateway (ITU-T H.225.0 / H.225.0)
SIP networking with protocol SIP-T(RFC 3204)
T38 Fax (ITU-T)
SIP standard terminal support:• hardphone• softphone
SIP Wi-Fi standard terminal support(IEEE 802.11)
SIP hybrid Wi-Fi terminal support - 2/3 g(IEEE 802.11 / ITU-T IMT-2000)
H.323 standard terminal support (base call) (ITU-T)
Proprietary IP terminals for KTS services:• hardphone (NETfon)• softphone
Internet connection to company LAN via NETfon telephone:• teleworking• branch office
Power-over-Ethernet (PoE) (IEEE 802.3af)
Access to 10/100Mbit/s Ethernet (IEEE 802.3)
QoS via DiffServ (RFC 2474 / 2597 / 2598)
QoS via TOS (RFC 1349)
Dial in
Genera l sys tem character i s t i cs
LEGACY PBX SERVICES APPLICATIONS AND CTI MANAGEMENT AND PROVISIONING
User terminal management:• analogue (CEI 103, TBR 21)• proprietary digital (SAEfon CL family)
(CEI 103)• ISDN on S0 interface (ETSI TBR-3)• DECT (integrated)
Operator console (CEI 103): • operator terminal • proprietary digital
(Microsoft TAPI 2.2)• operator console on PC for
partially/totally blind
Trunk line terminal management:• analogue (ETSI TBR-21)• ISDN PRA
(ETSI TBR-4, 300 102, 300 125) • ISDN (BRA)
(ETSI TBR-3, 300 102, 300 125)
Private network terminal management:• analogue E&M• digital: QSig (2Mbit/s)
(ETS 300 011 / 300 170 / 300 171 / 300172 /300 173 / 300 237 / 300 238 / 300260 / 300 261)
Legacy class 5 telephone services
Caller ID (ETS 300 778-1)
Supplementary ISDN services:• malicious call identification
(ETS 300 128/129/130)• caller identification
(ETS 300 089/091/092)• identification of connection
(ETS 300 094/096/097)• restriction of caller/connection
(ETS 300 090/091/093/095/096/098)• hold and retrieve (ETS 300 196-1)• 3-way conference (ETS 300 188-1)• standard “pilot SIP” and ETSI-DSS1 call
meter • tele-reading of costs
QSig services:• basic call (ISO/IEC 11572)• name identification (ISO/IEC 13868)• diversion (ISO/IEC 13673)• call transfer (ISO/IEC 13869) • call offer (ISO/IEC 14843)• call completion on busy subscriber
(ISO/IEC 13870) • call completion on no reply
(ISO/IEC 13870)• path replacement (ISO/IEC 13874)• advice of charge (ISO/IEC DIS 15050)• message waiting indication
(ISO/IEC 15506)
Least Cost Routing (LCR)
1st party TAPI (Microsoft TAPI 2.2)
3rd party TAPI (Microsoft TAPI 2.2)
Personal Telephony CTI
Supervisor Telephony CTI
Contact Center:• multi-channel ACD • IVR• SMS services• WEB services
- Click to chat - Click to talk (VoIP)- Call me back- Co-browsing
• CRM oriented• Statistical reporting • Call Flow Editor
INTEGRATED VM / AA
Facility UM (Unified Messaging):• Voice2Email• FAX2Email• SMS2Email
Personal Multi Video Conference
IP Management:• online and offline configuration • FW loading of central and peripheral
units via web• loading of courtesy announcements
via web• configuration release management
facility• online and offline maintenance • online alarms collection• accounting and CDR
Web Personal Provisioning
Multi-site Management:• alarm• accounting
SNMP-TRAP (RFC 1157) Service Support
Genera l sys tem character i s t i cs
SAMIP© PLATFORM CERTIFICATIONS
CE marking (EC directive 1999/05:• ETSI EN 300 386• EN 55022• EN 55024• EN 61000-3-2• EN 61000-3-3• EN 60950)
Interoperability on TI Hyperway network (SAMofficeexchange network) (Telecom Italia Lab.)
PSTN interface (ETSI TBR-21)
ISDN-PRA public network interface (ETSI TBR-4 ETS 300102ETS 300125)
ISDN-BRA public network interface (ETSI TBR-3 ETS 300102ETS 300125)
Caller ID (ETS 300 778-1)
Environmental tests (ETS EN 300 019 class 3.2 in use)[carried out in internal laboratory]
Certifications
Configurations and expansions
MODELS SUB-RACK PERIPHERAL UNITSUSER IP
TERMINATIONSTERMINALS/LINES*
SAMoffice 2C 1 2 32 32
SAMoffice 4 BASE 1 4 128 64
EXPANSION 1 Expansion 8 128 128
SAMoffice 8 BASE 1 8 384 128
EXPANSION +1 Expansion 16 384 256
+2 Expansion 24 384 384
+3 Expansion 31 384 496
SAM 4000E BASE 1 15 1512 240
EXPANSION +1 Expansion 31 1512 496
+2 Expansion 47 1512 752
+3 Expansion 62 1512 992
+4 Expansion 78 1512 1248
+5 Expansion 94 1512 1504
+6 Expansion 110 1512 1760
+7 Expansion 126 1512 2016
NB. *: maximum configuration not achievable at the same time
www.seltatel.it
SELTATEL reserves the right to apply modifications without further notice. 720034001-A0-GB Ed. 2 1k-11/2008
SELTATEL S.p.A.
Headquarters
64019 Tortoreto Lido (TE) Italy
Via Nazionale, Km 404,500
Tel. +39.0861.772.511
Fax +39.0861.772.555
Sales offices
29010 Cadeo (PC) Italy
Via Emilia, 231
Tel. +39.0523.5016.1
Fax +39.0523.5016.333
SELTA España, S.A.
28935 Móstoles (Madrid)
Pto. Guadarrama, 50 - Spain
Tel. +34.91.6160825
Fax +34.91.6657759
CERTIFICATE n. 9110.SEL7
UNI EN ISO 9001