Samuel Garment FactorySamuel Garment Factory Owned by a Hong Kong based company, Owned by a Hong Kong based company,

Excel Capital Industries, Ltd.Excel Capital Industries, Ltd. Built in 1988 in Shenzhen, ChinaBuilt in 1988 in Shenzhen, China 2500 square feet2500 square feet 200 sewing machines200 sewing machines 300 workers300 workers Produce 30,000-40,000 pieces per monthProduce 30,000-40,000 pieces per month Produce brands:Produce brands:

s.Oliver, QS, Otto, comma for Germany s.Oliver, QS, Otto, comma for Germany Everlast, Converse for Denmark Everlast, Converse for Denmark Agnes B for JapanAgnes B for Japan

MGT 301 Operations MGT 301 Operations ManagementManagement

Instructor:Instructor: Susan K. WilliamsSusan K. Williams

Office:Office: 330330

Phone:Phone: 523-0940523-0940

E-mail: USE VISTA EMAIL

ScheduleSchedule

Class Hours:Class Hours: MGT 301-01:MGT 301-01: M/W M/W 12:45 pm – 2:00 pm 12:45 pm – 2:00 pm

FCB 345FCB 345 MGT 301-02:MGT 301-02: M/WM/W 2:20 pm – 3:35 pm FCB 345 2:20 pm – 3:35 pm FCB 345 MGT 301-03:MGT 301-03: M/WM/W 5:30 pm – 6:45 pm FCB 437 5:30 pm – 6:45 pm FCB 437

Office Hours: Office Hours: Mon/WedMon/Wed 11:30 am – 12:15 pm11:30 am – 12:15 pm Mon/WedMon/Wed 4:30 pm – 5:15 pm 4:30 pm – 5:15 pm Or by appointmentOr by appointment

Course objectivesCourse objectives

Course objectives: Course objectives: By the end of the By the end of the course a student should be able to:course a student should be able to:

Demonstrate familiarity with the use of Demonstrate familiarity with the use of each of the following analytical each of the following analytical techniques: 1) forecasting techniques 2) techniques: 1) forecasting techniques 2) inventory models 3) statistical process inventory models 3) statistical process control charts 4) aggregate planning 5) control charts 4) aggregate planning 5) material requirements planning 6) material requirements planning 6) simulation 7) waiting-line models 8) simulation 7) waiting-line models 8) project management.project management.

Course objectivesCourse objectives

Describe the applications, Describe the applications, advantages, and disadvantages for advantages, and disadvantages for each tool listed above.each tool listed above.

Define and describe the strategic Define and describe the strategic and operational advantages of Total and operational advantages of Total Quality Management, Supply Chain Quality Management, Supply Chain Management, and the Just-in-time Management, and the Just-in-time philosophy for operations.philosophy for operations.

Prerequisites: Prerequisites: Business major Business major status (or CIS 120, Mat 119, and status (or CIS 120, Mat 119, and BA 201 for non-business majors).BA 201 for non-business majors).

Textbook: Textbook: Operations Operations ManagementManagement, Heizer & Render, , Heizer & Render, Prentice Hall, 9Prentice Hall, 9thth edition edition

VISTAVISTA

vista.nau.eduvista.nau.edu Note: no wwwNote: no www Help available 24/7Help available 24/7

928-523-9294928-523-9294 1-888-520-7215 1-888-520-7215 StudentComputing@nau.eduStudentComputing@nau.edu http://www4.nau.edu/achd/http://www4.nau.edu/achd/

CHECK BROWSER!!CHECK BROWSER!!

Buzz Group: Getting to know Buzz Group: Getting to know youyou

1. 1. NameName

2.2. Where are you from?Where are you from?

3.3. Why did you come to NAU?Why did you come to NAU?

4.4. What is your major?What is your major?

5.5. What have you DISLIKED most about other classes that you What have you DISLIKED most about other classes that you

have taken?have taken?

6.6. Are you currently working? Where and position?Are you currently working? Where and position?

7.7. Did you do anything fun or interesting over the break/summer?Did you do anything fun or interesting over the break/summer?

ACADEMIC CONTACT ACADEMIC CONTACT HOUR POLICYHOUR POLICY

The Arizona Board of Regents Academic Contact Hour Policy The Arizona Board of Regents Academic Contact Hour Policy (ABOR Handbook, 2-206, Academic Credit) states: “an hour of (ABOR Handbook, 2-206, Academic Credit) states: “an hour of work is the equivalent of 50 minutes of class time…at least 15 work is the equivalent of 50 minutes of class time…at least 15 contact hours of recitation, lecture, discussion, testing or contact hours of recitation, lecture, discussion, testing or evaluation, seminar, or colloquium as well as a minimum of 30 evaluation, seminar, or colloquium as well as a minimum of 30 hours of student homework is required for each unit of credit.”hours of student homework is required for each unit of credit.”

  The reasonable interpretation of this The reasonable interpretation of this policy is that for every credit hour, a policy is that for every credit hour, a student should expect, on average, to do student should expect, on average, to do a minimum of two additional hours of a minimum of two additional hours of work per week; e.g., preparation, work per week; e.g., preparation, homework, studying.homework, studying.

Syllabus Buzz GroupSyllabus Buzz Group

Group 1 – Class notesGroup 1 – Class notesGroup 2 – Grading policyGroup 2 – Grading policyGroup 3 – Mini-casesGroup 3 – Mini-casesGroup 4 – AssignmentsGroup 4 – AssignmentsGroup 5 – VISTA Quizzes Group 5 – VISTA Quizzes Group 6 – Exams/FinalGroup 6 – Exams/FinalGroup 7 – In-class activitiesGroup 7 – In-class activitiesGroup 8 – Class attendanceGroup 8 – Class attendance

Honor policyHonor policy

Syllabus Buzz GroupSyllabus Buzz Group

Form group – count off 1..8 Form group – count off 1..8

Introduce yourselvesIntroduce yourselves

Pick a spokespersonPick a spokesperson

Read your section of the syllabusRead your section of the syllabus

Ask me privately any questions you have regarding Ask me privately any questions you have regarding

your topicyour topic

Help prepare spokesperson toHelp prepare spokesperson to Present a summary of your sectionPresent a summary of your section

Answer class questions regarding your sectionAnswer class questions regarding your section

Class NotesClass Notes Complete Power Point slides Complete Power Point slides

are available on the web page.are available on the web page.

Note packet may beNote packet may be

purchased at the FCB supply purchased at the FCB supply centercenter

Available on the class websiteAvailable on the class website

Grading PolicyGrading Policy

A A 90% or above90% or aboveBB 80-89%80-89%CC 70-79%70-79%DD 60-69%60-69%FF Below 60%Below 60%

The instructor may lower cutoffs depending on class performanceThe instructor may lower cutoffs depending on class performance

Exams 20%Final 20%Partner Assignments 20%Individual Assignments

20%Quizzes 15%In-class 5%

Mini-casesMini-cases

There will be 4 Mini-cases throughout the There will be 4 Mini-cases throughout the

semester. semester.

These mini-cases will be computer assignments These mini-cases will be computer assignments

that require the use ofthat require the use of Excel Excel

Excel OM Excel OM Comes with the text Comes with the text

Available in the FCB labsAvailable in the FCB labs

Word or other word processorWord or other word processor

Mini-cases (cont)Mini-cases (cont) All mini-casesAll mini-cases

Contain an A4 ReportContain an A4 Report Must be typedMust be typed Show all workShow all work

You will be required to work with a partner.You will be required to work with a partner.

We will form partnerships during class and you We will form partnerships during class and you

may choose a partner to work with.may choose a partner to work with.

QuizzesQuizzes

Material on a quiz will be the information Material on a quiz will be the information

covered since the last quiz. covered since the last quiz.

There will be a total of 10-12 quizzes.There will be a total of 10-12 quizzes.

Quizzes will be taken Quizzes will be taken outsideoutside of class time of class time

using VISTA using VISTA

You will have a week to complete the quiz.You will have a week to complete the quiz.

NO MAKE-UP QUIZZES. NO MAKE-UP QUIZZES.

In-class activitiesIn-class activities

There will be many in-class activities.There will be many in-class activities. DemonstrationsDemonstrations Computer gameComputer game GamesGames Group discussionsGroup discussions PresentationsPresentations

After each activity, you will have a brief After each activity, you will have a brief writing assignment which will be turned in writing assignment which will be turned in for all or nothing credit.for all or nothing credit.

In-class activitiesIn-class activities

18 of the buzz groups count toward your 18 of the buzz groups count toward your grade – this allows you to miss some buzz grade – this allows you to miss some buzz groups without penalty.groups without penalty.

There will be no make-ups for the in-class There will be no make-ups for the in-class activities.activities.

Some in-class activities will occur as Some in-class activities will occur as scheduled and announced. Some will be scheduled and announced. Some will be unscheduled/unannounced in-class unscheduled/unannounced in-class activities.activities.

Exams/FinalExams/Final Final will be COMPREHENSIVE, CLOSED Final will be COMPREHENSIVE, CLOSED

BOOK, and CLOSED NOTES. BOOK, and CLOSED NOTES. Any necessary formulas or tables will be provided.Any necessary formulas or tables will be provided. Calculators may be used during the exam.Calculators may be used during the exam. Calculators may not be shared during the exam.Calculators may not be shared during the exam.

For the final, you must attend the section for For the final, you must attend the section for which you are registered.which you are registered.

The final exam is mandatory for all The final exam is mandatory for all students.students.

Exam/Final (cont)Exam/Final (cont) Missed finalMissed final

An unexcused absence will result in an F for the An unexcused absence will result in an F for the

class. class.

In the case of an excused absence, In the case of an excused absence,

arrangements will be made with the professor.arrangements will be made with the professor.

Missed examMissed exam An unexcused absence will result in 0 for the An unexcused absence will result in 0 for the

exam. exam.

In the case of an excused absence, In the case of an excused absence,

arrangements will be made with the professor.arrangements will be made with the professor.

Exams/Final (cont)Exams/Final (cont)An An excused absenceexcused absence will be granted will be granted

only for an absence that meets only for an absence that meets allall of of the following conditions: the following conditions:

1)1) the instructor is notified PRIOR to the the instructor is notified PRIOR to the exam and the instructor APPROVES exam and the instructor APPROVES the absence prior to the examthe absence prior to the exam

OROR

2) In the case of an unforeseen 2) In the case of an unforeseen emergency absence, appropriate emergency absence, appropriate documentation is provided – police documentation is provided – police report, doctor’s report, etc…report, doctor’s report, etc…

PoliciesPolicies

Class Attendance Class Attendance

You are expected to attend all classes. You are expected to attend all classes.

If you miss a class, you may attend the If you miss a class, you may attend the

corresponding class from another section.corresponding class from another section.

EXCEPTION: You must take exams with EXCEPTION: You must take exams with

the section for which you are registered.the section for which you are registered.

PoliciesPolicies

Withdrawal Policy: Withdrawal Policy: You may withdraw from the class until You may withdraw from the class until

the drop date,the drop date, Mar 13, 2009 Mar 13, 2009. After this date, as per the . After this date, as per the

college policy, you may not drop for academic reasons.college policy, you may not drop for academic reasons.

Incomplete Policy: Incomplete Policy: The I grade will be given only if a The I grade will be given only if a

student, through no fault of his/her own, is unable to student, through no fault of his/her own, is unable to

complete the course and has an excused absence from the complete the course and has an excused absence from the

final. Students receiving an I grade must contact the final. Students receiving an I grade must contact the

instructor ASAP and no later than the first week of the instructor ASAP and no later than the first week of the

following semester to setup the contract for completing the following semester to setup the contract for completing the

course.course.

Policies (cont)Policies (cont) Honor Policy: Honor Policy: Exams and quizzes will be “closed-book” and are Exams and quizzes will be “closed-book” and are

to be the sole work of each student. Anyone cheating or to be the sole work of each student. Anyone cheating or assisting assisting

anotheranother during an exam or quiz will be given a 0 for that during an exam or quiz will be given a 0 for that

exam/quiz and possibly a grade of F for the class. College exam/quiz and possibly a grade of F for the class. College

procedures will be followed and the undergraduate dean will be procedures will be followed and the undergraduate dean will be

notified. If warranted, additional action will be taken. notified. If warranted, additional action will be taken.

Assignments should be the work of the partners. In particular, the Assignments should be the work of the partners. In particular, the

A4 report must be unique to the partnership. A4 report must be unique to the partnership.

University Policies:University Policies: University policies regarding University policies regarding Safe Working Safe Working

and Learning Environment, Students with Disabilities, Institutional and Learning Environment, Students with Disabilities, Institutional

Review Board, Academic Integrity,Review Board, Academic Integrity, andand Classroom ManagementClassroom Management

are attached.are attached.

Questions??Questions??