INGRID SANCHEZ 852 Nancy Lynn Lane, Arnold, MD 21012

(443) 758-1796 • ingrid.j.sanchez.a@gmail.com

BILINGUAL HUMAN RESOURCES MANAGEMENT SPECIALIST

Dynamic professional with over 10 years’ experience in human resources management and business administration for multinational companies across diverse industries, including retail, commercial and consulting. Proven

relationship builder with outstanding communication skills and a strong results orientation. Recognized leader in the following areas:

HR & ADMINISTRATIVE PROCESSES CUSTOMER SERVICE CHANGE MANAGEMENT

ADVERTISING PERSONNEL DEVELOPMENT COACHING

PROFESSIONAL EXPERIENCE

MIKI TRAVEL Nov. 2014 – Oct. 2016

Human Resources Advisor London, UK

With more than 47 years of experience and around 500 employees, a Japanese company with its European headquarters based in London. Recognized as one of the best-in-class for travel product distribution across the globe. Provides its partners and suppliers with the largest travel trade network distribution available in the market, including a range of global accommodation, ground travel products and services. It also delivers continuous product and service development to meet current and future market needs.

Payroll processing Employee relations Disciplinary procedures Benefits planning & administration Internal & external communications

Architectural design process Change management Health, safety & security New hire onboarding

SHAREIGHT Apr. 2014 – Nov. 2014

Human Resources Specialist London, UK

One of the hottest stars in the mobile technology space, this fast-growing, London-based company takes pride in the cutting-edge technology it has built. The company’s aim is to bring together all of the major brands and retailers in one place, in a way that benefits both shoppers and retailers, as a truly virtual High Street. It has developed a unique search method where the top 500 retail search terms can be reached within just three clicks. More than 80 major retailers and over 8,000 brands have joined forces with SHAREIGHT.

Job descriptions Organizational design Recruitment & hiring Training & development Benefits & compensation Recordkeeping

Payroll & benefits Employee relations Communications Health, safety & security Legal compliance

AMADEUS Mar. 2012 – Dec. 2012

Human Resources Specialist, Andean Region Bogotá, Colombia

Amadeus provides the technology that keeps the travel sector moving – from initial search to booking, from pricing to ticketing, from managing reservations to managing check-in and departure processes. The company’s products and solutions help improve the business performance of its customers: travel agencies, corporations, airlines, ground handlers, hotels, railways, car rental companies, airports, cruise lines and ferry operators. The company’s innovation and technology help enhance the traveler’s “real-world” journey.

First-call issue resolution Biweekly payroll processing Employment contract documentation HRIS administration Recruitment, interviewing & hiring

Recruitment agency negotiation Training & development planning Career development Quarterly management of wellness plans

ACCENTURE Jun. 2010 – Feb. 2012

Human Resources Specialist Consultant, Talent & Organization Performance Bogotá, Colombia

Accenture is one of the world’s leading organizations providing management consulting, technology and outsourcing services, with approximately 281,000 employees and offices and operations in more than 200 cities in 56 countries. It helps organizations assess how to maximize their performance and works with them to achieve their vision. It develops and implements technology to improve clients’ productivity and efficiency – and may run parts of their business. Ultimately, the firm enables its clients to become high-performance businesses and governments.

Cerro Matoso-BHP Billiton, Colombia (Sep.-Feb. 2012): Supported the successful implementation and transition of the Cerro Matoso workforce streams for marketing and production integration to the new computer platform 1SAP. Ensured the deployment of working groups worldwide, identified the associated change impacts, and ensured compliance with the implementation of the strategic approach of the methodology 1SAP labor. Received commendations for scope of activities of Fit Gap Analysis and for planning and effective execution of OCM activities.

Telefónica, Colombia (Nov. 2010-Sep. 2011): Assisted in the development of training materials and formal training for implementing a system solution called “Agenda sc.” Implemented training programs and change management to maximize opportunities for innovation and organizational influence.

Unilever, Colombia (Jun-Nov. 2010): Created the “Local Work Instructions” of recruitment and selection processes for 3 countries: Colombia, Brazil and Argentina.

DOMAYNE May 2008 – Dec. 2009

Human Resources & Marketing Personal Assistant Sydney, Australia

Domayne is emerging as one of Australia’s leading retailers in furniture, bedding and housewares. Proudly supporting Australian-made products and sourcing unique pieces internationally, it offers a wide range of products to turn any house into a home.

Second in command of the Human Resources function, managing approximately 270 employees and 500 pensioners. Administered benefit plans, bonus programs and incentives and all issues related to the collective bargaining agreement in the retail sector. Supported the recruitment and selection processes, new hire onboarding programs, and labor training plans and activities. Successfully represented the company in discussions with local labor authorities.

DICKSMITH ELECTRONICS Jun. 2007 – Jan. 2010

Customer Service Coordinator Sydney, Australia

WESTPAC Nov. 2007 – Jun. 2008

Human Resources Assistant Sydney, Australia

PRICE WATERHOUSE COOPERS May 2006

Junior Consultant Payroll Bogotá, Colombia

ESTUDIOS TECHNICOS Jan. 2005 – Jan. 2006

Administrative Assistant Bogotá, Colombia

IBO Dec. 2003 – Dec. 2004

Sales Assistant Bogotá, Colombia

EDUCATION & TRAINING

Diploma, Specialist in Human Resources Management, Bridge Business College, Queensland University, Australia, 2009

BS, Business Administration, Sabana University, Bogotá, Cundinamarca, 2005

Instructional Training Design, CESA College of Superior Business Administration, Aug. 2012 Performance Management | Total Rewards | Recruiting | Fundamental Process Analytics, Accenture

University, 2010 English for Academic Purposes, Sydney College of English, Australia, Oct. 2005-May 2006 Seminar, Marketing & Advertising, Sabana University, 2003 DISC Model, Personal & Competency Analysis, TIMS Assessment Group NLP Skills & Applications, Pontificia Universidad Javeriana

TECHNICAL EXPERTISE

ADP Microsoft Word Microsoft Excel

Microsoft PowerPoint (advanced)

SAP (HR model specialist)

PeopleSoft (Works) Oracle