SAP Early Watch CheckPreventive Analysis for Optimal Performance of Your SAP Solution

Service & Support Product Management

SAP AG

SAP AG 2003, Title of Presentation, Speaker Name / 2

SAP EarlyWatch CheckSAP EarlyWatch Check

SAP EarlyWatch Check

Proactively analyzes your SAP components, your operatingsystem and database

Identifies potential performance bottlenecks and provides recommendations to avoid them

Ensures optimal performance and smooth operation of your SAP solution at lowest total cost of ownership

The SAP EarlyWatch Check is most applicable when SAP EarlyWatch Alert is rated red or when you have noticed

less than optimal performance or availability from one or more of the components within your SAP solution.

SAP AG 2003, Title of Presentation, Speaker Name / 3

Value Proposition – SAP EarlyWatch Check

Keep your total cost of ownership low and the performance of your mySAP.com solution high. SAP EarlyWatch Check gives you the information you need to:

Eliminate costly performance bottlenecks 

Improve response times and, as a result, acceptance by end-users 

Make optimal use of your hardware investment 

Substantially reduce the risk of costly downtime 

Save time and money by using SAP's experience gained in thousands of installations to avoid complications from the very beginning.

The underlying concept is to ensure smooth operation of your SAP solution by taking action proactively,

before severe technical problems occur.

SAP AG 2003, Title of Presentation, Speaker Name / 4

Description 1/2 – SAP EarlyWatch Check

Jan. Feb. March April May June July AugustJan. Feb. March April May June July August

EarlyWatch Check

In SAP Solution Manager

SAP EarlyWatch Alert is performed on a weekly basis at the customer site using the SAP Solution Manager

Four times a year the SAP EarlyWatch Alert Reports will be summarized and reviewed by SAP (SAP EarlyWatch Validation Check).

In case of any critical alerts monitored by SAP EarlyWatch Alert, the results will be sent in addition to the periodical reports to SAP. An SAP EarlyWatch Check will be scheduled by SAP. Each productive installation is entitled to up to two SAP EarlyWatch Checks per year performed by SAP within SAP Standard Support.

Services provided by SAP

SAPEarlyWatch Alert

SAP AG 2003, Title of Presentation, Speaker Name / 5

Description 2/2 – SAP EarlyWatch Check

Delivered remotely by an SAP service engineer Has a duration of one day. Requires a designated contact person at your company One delivery of the SAP EarlyWatch Check analyzes one component of your mySAP.com solution

SAP EarlyWatch Check

Creates a final report that : Describes the implications of the issues discovered by the analysis Gives detailed suggestions for solving discovered issues

Analyzes the following: Current system status Performance Overview Workload distribution Hardware Capacity Check

Operating System Database Performance Database administration SQL and ABAB Analysis

Up to two SAP EarlyWatch Checks are in SAP Standard Support. Additional SAP EarlyWatch Checks can be ordered through the SAP Service Catalog in the SAP Service Marketplace.

SAP AG 2003, Title of Presentation, Speaker Name / 6

SAP EarlyWatch Check – Content

Statement and Evaluation of the SAP System Performance by customer

Performance Evaluation for task types Dialog, Update and RFC

Transaction Profile Check

Transaction by Total Workload

Transaction by DB load

Check of Top Time Transactions by Response Time

Check of R/3 Table Buffering

Performance Overview

Check for changes in Database Parameters Check Performance Statsistics

Data Buffer Quality Check of System Performance

I/O Performance Design of the Online Redo Log Groups Missing Indexes Optimizer Statistics

Database Performance

SAP AG 2003, Title of Presentation, Speaker Name / 7

SAP EarlyWatch Check – Content

Check Workload Distribution across Servers

Check Workload per Application Module

Check DB Load Profile Check RFC Communcation

Workload Distribution

Servers by Dialog Steps

0 500000 1000000 1500000 2000000 2500000 3000000

Server 2

Server 1

Ser

vers

Steps

CPU Load by ApplicationCustomer

CO

SD

MM

BC

PM

FI

LE

LO

Servers by CPU

0 10 20 30 40 50 60 70 80 90

Server 1Server

Serv

ers

CPU Time in %

SAP AG 2003, Title of Presentation, Speaker Name / 8

SAP EarlyWatch Check – Content

Check Hardware Configuration Check Hardware Capacity

Check for multiple R/3 Systems per Server

Hardware Capacity

CPU Load by Application

CPU and Paging Activity

020406080

100

20

.02

.20

02

21

.02

.20

02

22

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02

23

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28

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01

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02

11

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.20

02

Date

%

CPU load in %

Paging/hour in % of RAM

Analysis of DB SQL CACHE Check for Expensive SQL Statements

SQL and ABAP Anaylsis

SAP AG 2003, Title of Presentation, Speaker Name / 9

SAP EarlyWatch Check – Content

Check for Program Errors (ABAP Dumps)

Check for Update Errors

Table Reorganization in case of large growing tables

Operating System

ABAP Dumps Per Day

02468

101214

04.0

3.2

002

05.0

3.2

002

06.0

3.2

002

07.0

3.2

002

08.0

3.2

002

09.0

3.2

002

10.0

3.2

002

11.0

3.2

002

12.0

3.2

002

Date

Qu

an

tity

Update Errors by Day

00,20,40,60,8

11,2

04.0

3.2

002

05.0

3.2

002

06.0

3.2

002

07.0

3.2

002

08.0

3.2

002

09.0

3.2

002

10.0

3.2

002

11.0

3.2

002

12.0

3.2

002

Date

Up

date

err

ors

SAP AG 2003, Title of Presentation, Speaker Name / 10

SAP EarlyWatch Check – Content

Check Database Growth

Verification of Backup Strategy Space Management Check Extends of Tables and Indexes reaching the MAXEXTENTS limit

Database Administration

Database Size

050

100150200250300

01.0

4.2

001

01.0

5.2

001

01.0

6.2

001

01.0

7.2

001

01.0

8.2

001

01.0

9.2

001

01.1

0.2

001

01.1

1.2

001

01.1

2.2

001

01.0

1.2

002

01.0

2.2

002

01.0

3.2

002

Date

DB

Siz

e U

sed

(G

B)

Database Free Space

01020304050

01.0

4.2

001

01.0

5.2

001

01.0

6.2

001

01.0

7.2

001

01.0

8.2

001

01.0

9.2

001

01.1

0.2

001

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1.2

001

01.1

2.2

001

01.0

1.2

002

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2.2

002

01.0

3.2

002

Date

DB

Siz

e F

ree (

GB

)

SAP AG 2003, Title of Presentation, Speaker Name / 11

DirectGroup Bertelsmann

Every SAP customer should seriously consider how much potential they are missing out on in terms of system operations, availability and stability, not to mention the reduction in the cost of operations.

We would definitely recommend SAP Active Global Support as a must-contact. They offer much more than just hotline services!

Mr. Hofmann, CIO DirectGroup Bertelsmann

„Around the globe, DirectGroup Bertels-mann's book and music clubs are the gateway to the media realm for their members, providing an inexhaustible world of experience for bibliophiles, music enthusiasts and anyone fascinated by the world of media.

SAP AG 2003, Title of Presentation, Speaker Name / 12

Prerequisites – SAP EarlyWatch Check

Preventive Analysis for Optimal Performance of Your SAP Solution

The prerequisites of the SAP EarlyWatch Check: Production systems with SAP EarlyWatch Alert rated red or with

noticeable performance issues SAP strongly recommends an installed SAP Solution Manager and

activated SAP EarlyWatch Alert. For further information please check www.service.sap.com/solutionmanager.

A remote connection to SAP and an installed SAProuter A designated contact person who can

Aswer questions Open a remote connection to SAP Contact representatives from each department affected by the service Perform transactions if necessary

SAP AG 2003, Title of Presentation, Speaker Name / 13

SAP Active Global Support – Service Offerings

Operations &Continuous Improvement

Operations &Continuous ImprovementImplementationImplementation

Discovery &

Evaluation

Discovery &

Evaluation

Blueprint UserAcceptance

TestIntegration

Test

VolumeTest

InitialDataload

GoLive

BaselineConfiguration

Safeguarding - remote

Safeguarding – on-site

SAP GoingLive CheckSAP GoingLive Check

SAP UpgradeWeekend Support

SAP UpgradeWeekend Support

SAP OS/DB Migration Check

SAP OS/DB Migration Check

SAP EarlyWatchCheck

SAP EarlyWatchCheck

SAP Solution Management

Assesment (SMA)

SAP Solution Management

Assesment (SMA)

SAP Safeguarding for ImplementationSAP Safeguarding for Implementation

SAP GoingLive Functional Upgrade

Check

SAP GoingLive Functional Upgrade

Check

SAP AG 2003, Title of Presentation, Speaker Name / 14

SAP Support Programs along the Life Cycle

Operations &Continuous Improvement

Operations &Continuous ImprovementImplementationImplementation

Discovery &

Evaluation

Discovery &

Evaluation

Blueprint UserAcceptance

TestIntegration

Test

VolumeTest

InitialDataload

GoLive

BaselineConfiguration

Empowering

Solution ManagementOptimization

Define core competencies requirements

Define core competencies requirements

Develop core competencies for

continuous technical optimization

Develop core competencies for

continuous technical optimization

Ensure core competencies for a

succesful handover to customer‘s support

Ensure core competencies for a

succesful handover to customer‘s support

Increase performanceLimit hardware investmentReduce operational costs

Increase performanceLimit hardware investmentReduce operational costs

Implementation of best practice solution

management

Implementation of best practice solution

management

SafeguardingInitiate risk

management processInitiate risk

management processEnsure core business

processes workEnsure core business

processes workSmooth startup of

operationSmooth startup of

operation

SAP AG 2003, Title of Presentation, Speaker Name / 15

SAP EarlyWatch Check in your Maintenance Agreement

Maintenance Offerings

MaxAttention Onsite* MaxAttention ServiceLevel

MaxAttention ServiceLevel* Standard Support SAP Safeguarding

SAP Standard Support

At least 2 Full Time Equivalents onsite

Named SAP Active Global Support contact Back office support for self services Service Level Agreement

Up to 2 SAP EarlyWatch Checks SAP Early Watch Alert

Worldwide Support 24 x 7 Support and Maintenance for SAP Software Collaborative Support for mySAP.com solutions

and integrated partner products SAP Solution Manager Access to the SAP Service Marketplace ...

One of the following three checks: SAP GoingLive Check or SAP GoingLive Functional Upgrade Check or SAP OS/DB Migration Check

SAP AG 2003, Title of Presentation, Speaker Name / 16

More Information

For more information, visit the SAP Service Marketplace at

www.service.sap.com/earlywatch