schalter cuss kiosk · schalter cuss kiosk is a product developed and manufactured by schalter...

Schalter CUSS Kiosk is a product developed and manufactured by Schalter Technology (CNPJ 93,866.382/0001-11 ) using modules certified by IATA (International Air Transport Association). The terminal was certified according to Rockwell Collins standards. CUSS (Common Use Self Service) is a standard developed by IATA. All other names used in this publication are for informational purposes only and may be trademarks of their respective owners.

Schalter CUSS Kiosk

Workshop INSTRUCTIONS Revision 1.3

Cuss Kiosk Schalter Workshop Instructions

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Table of Contents

Table of Contents ............................................................................................................................ 2

Revision of this manual .................................................................................................................... 5

History ............................................................................................................................................ 5

Preface ........................................................................................................................................... 6

1. Schalter CUSS Kiosk ................................................................................................................ 7

1.1. Unique Characteristics ........................................................................................................ 7

1.1.1. Accessibility ....................................................................................................................... 7

1.1.2. Security Center (Optional) .................................................................................................. 7

1.1.3. Scheduling system to turn on and/or off automatically ........................................................ 7

1.1.4. Agility of Maintenance ....................................................................................................... 7

1.1.5. Complete line of optionals .................................................................................................. 8

2. Important safety information .................................................................................................. 9

2.1. Meaning of recommendations ............................................................................................ 9

2.2. Safety precaution ............................................................................................................... 9

3. External Composition ............................................................................................................ 10

3.1. Front View ....................................................................................................................... 10

3.2. Rear View ........................................................................................................................ 10

3.3. Right Side View ................................................................................................................ 11

3.4. Left Side View .................................................................................................................. 11

4. Inside View ........................................................................................................................... 12

4.1. Top Module ..................................................................................................................... 12

4.2. Intermediate Module ....................................................................................................... 14

4.3. Lower Module .................................................................................................................. 16

5. System of openings ............................................................................................................... 17

5.1. Intermediate module (printers port) ................................................................................. 17

5.1.1. Opening ........................................................................................................................... 17

5.1.2. Closing ............................................................................................................................. 18

5.2. Lower module (insulator transformer port or NoBreak) ..................................................... 18

5.2.1. Opening ........................................................................................................................... 18

5.2.2. Closing ............................................................................................................................. 19

5.3. Upper module (screen port) .............................................................................................. 19

5.3.1. Opening ........................................................................................................................... 19

5.3.2. Closing ............................................................................................................................. 20

6. Turning the equipment on and off ......................................................................................... 21


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6.1. Turning on ....................................................................................................................... 21

6.2. Turning off / Shutting Down.............................................................................................. 21

7. Installation and Startup ........................................................................................................ 22

7.1. Installing .......................................................................................................................... 22

7.1.1. Electrical structure ........................................................................................................... 22

7.1.2. Protections in electrical network ....................................................................................... 22

7.1.3. Cable and standard of electrical outlet .............................................................................. 23

7.1.4. Cable entry ...................................................................................................................... 23

7.2. Connecting the terminal for the first time .......................................................................... 24

8. Thermal Printers .................................................................................................................. 26

8.1. The printer control panel .................................................................................................. 26

8.1.1. Connection Indicator light ................................................................................................. 26

8.1.2. Online Indicator light (Online) ........................................................................................... 26

8.1.3. Error Indicator light (Error). ............................................................................................... 26

8.1.4. Light Indicator on the paper (Paper) .................................................................................. 26

8.1.5. Download Button (Unload) ( ^ )......................................................................................... 26

8.2. Setting up the printer ....................................................................................................... 26

8.2.1. Factory default - Instructions for command (AES) .............................................................. 27

8.2.2. Standard ESC/POS - Driver APD – Windows ....................................................................... 27

8.3. Connect/disconnect the printer ........................................................................................ 27

8.4. Specification of the paper coils/ rolls ................................................................................. 27

8.4.1. Coil for printer of/ for Boarding Card ................................................................................. 27

8.4.2. Coil for printer of luggage label ......................................................................................... 27

8.5. Installing the roll/ coil of paper ......................................................................................... 27

8.6. Test print ......................................................................................................................... 30

8.7. Cleanliness ....................................................................................................................... 30

8.7.1. Clean the printer cover ..................................................................................................... 30

8.7.2. Clean the paper course, the head board and the thermal head ........................................... 30

9. Transformer Insulator ........................................................................................................... 33

9.1. Top view of the transformer ............................................................................................. 34

9.2. The operation indicator panel ........................................................................................... 34

10. NoBreak ............................................................................................................................... 35

10.1. Signs and diagnosis of problems ........................................................................................ 35

10.1.1. Blue LED (Normal) ........................................................................................................ 35

10.1.2. Red LED (Protection) .................................................................................................... 36

10.1.3. Bell .............................................................................................................................. 36


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10.2. Replacing the NoBreak ..................................................................................................... 36

11. Troubleshooting ................................................................................................................... 39

11.1. Equipment does not turn on ............................................................................................. 39

11.2. Equipment switches off automatically ............................................................................ 39

11.3. Isolator transformer without voltage output ..................................................................... 39

11.4. No break in battery mode or without voltage output ......................................................... 39

11.5. The LED error (Error) is flashing on the printer ................................................................... 40

11.6. The LED error (Error) is flashing on the printer ................................................................... 40

11.7. Faded print ...................................................................................................................... 40

11.8. Paper jams in the printer ................................................................................................. 40

11.9. Access page does not enter - Connection Error Screen ....................................................... 40

11.10. The touchscreen does not work .................................................................................... 41

13.1. Opening the doors ............................................................................................................ 43

13.2. Connecting the cables ....................................................................................................... 43

13.3. Placing the roll of paper .................................................................................................... 43

13.4. Connecting the terminal ................................................................................................... 44

14. Technical Specifications ........................................................................................................ 45

14.1. Basic Specifications .......................................................................................................... 45

14.2. Specification of optional parts........................................................................................... 45

15. Security ................................................................................................................................ 48

15.1. Warranty Period ............................................................................................................... 48

15.2. Problems/ Cases not covered by warranty: ........................................................................ 48

15.3. Invalidation of the Warranty ............................................................................................. 48

15.4. Comments ....................................................................................................................... 49

16. Note (Peripherals) ................................................................................................................ 49

16.1 Epson Printer TM-L500a (Printing Test) ................................................................................... 49

16.2 2D Barcode Reader, Vuquest 3310g, Usb, Honeywell ......................................................... 50

16.2.1 Download the application EZConfig-Scanning ................................................................ 50

16.2.2. Run the shortcut of the application "EZConfig-Scanning v4_IE" ...................................... 50

16.3. Passport Reader, Desko, Penta Cube, Full Page Reader ...................................................... 51


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Revision of this manual

The reference code for revision and the date of this handbook are given in footnotes. The change of the review can mean changes in the functional specification or improvements of this manual. The history below lists all the changes made in each review,

History

Changes made in this document

Review Date Description

1.0 28/05/15 Initial version - Preliminary Release

1.1 10/01/16 Review of layout of the manual

1.2 14/03/17 Updating components of Terminal

1.3 10/04/17 Addition of "Information Note"


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Preface

This manual describes the basic procedures and the necessary information for the use of Schalter CUSS Kiosk. For more technical information you should request technical support from Schalter or refer to the appropriate section on the company's website.

To familiarize yourself with the features and facilities of your equipment, it is advisable to follow the instructions contained in this manual.

This manual contains information for almost all possible options in the educational model, perhaps the equipment you have purchased for your specific application does not need it and for this reason does not have some of these optionals.

The information contained in this document is subject to change without notice.

Schalter shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance or use of the material.


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1. Schalter CUSS Kiosk

Congratulations on your purchase of Schalter CUSS Kiosk.

This equipment of Schalter CUSS Kiosk’s line was designed to provide convenience and ergometric comfort to the user, possessing modern design that fits into all kinds/types of environments.

Schalter CUSS Kiosk is a product of high technology, developed with modular characteristic, allowing the product to be configured according to the needs of each client.

The use of this equipment is very natural and intuitive guiding the user.

The Schalter CUSS Kiosk’s line is designed and manufactured in Brazil, given the highest specifications to global standards of quality.

1.1. Unique Characteristics

1.1.1. Accessibility

The variety of devices and its location were carefully positioned during its development in terms of accessibility and usability.

All users can enjoy the right to use all available facilities.

The equipment is designed in such a way as to allow its utilization by users with reduced mobility. Even by the disable ones in wheelchairs, being (and), in this case, users with less access to height.

The CUSS Kiosk meets the recommendations of the Brazilian standard of accessibility for self-service equipment according to ABNT NBR 15250 and the American standard of accessibility (ADA Standards for Accessible Design).

1.1.2. Security Center (Optional)

The central alarm station serves to monitor and ensure any unauthorized access to the hardware of the terminal. In the event of a breach, the central will shut down certain modules in order to avoid fraudulent operations, but without affecting the operation of the central and other safety devices. The shutdown will serve to prevent, in this way, the access to applications residing at the time of this invasion. It will be issued an audible signal at the same time.

1.1.3. Scheduling system to turn on and/or off automatically1

The CUSS Kiosk has an electronic module that allows programming the time to turn it on and off / to be activated and deactivated on each day of the week.

1.1.4. Agility of Maintenance

The cabinet was developed taking into consideration the ease of access and maintenance of all items, obviously observing the standards of certification2 CIELO and REDECARD.

The terminal is designed in such a way that has total flexibility to insert optional and peripheral items.

1 Available if you purchase it with the Security Center equipment 2 When there are PIN PAD and Safety Center in the equipment.


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It takes into consideration an easy electronic access affordable for the maintenance of its modules.

In most modules the exchange in the technical intervention occurs without the use of tools, following the pattern Schalter Less Tool.

1.1.5. Complete line of optionals

o Speakers o Webcam o 2D Bar Code Reader o Second monitor. o Scale for check in o Pinpad o Insulator o NoBreak


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2. Important safety information

This section provides important information which purpose is to ensure the safe and effective use of this product. Please read this section carefully and store it in an easily accessible location.

2.1. Meaning of recommendations

The recommendations that appear in this manual are identified by their degree of importance, as explained below. Please read this section carefully before handling the product.

Attention: Take care to avoid physical injury.

Important: Be careful / Take care to avoid physical injury, damage to equipment or loss of data.

Note: The notes include important and useful information about the operation of the equipment.

2.2. Safety precaution

Attention: If the equipment emits smoke, a strange smell or an abnormal noise, turn it off immediately. If you continue to use it, it could cause fire. Immediately unplug the product from the electrical socket / outlet and contact your dealer or Technical Assistance Network accredited by Schalter.

Never attempt to service this product yourself. The work of repairing inadequately can be dangerous.

Never disassemble or modify this product. Change of this product may result in damage or fire.

Be sure to use only the power sources indicated by Schalter. The connection to an inadequate power supply can cause fire.

Do not drop objects inside the shoe. The fall of strange objects may cause fire.

If you spill water or any other liquid on the equipment, unplug the power cable immediately and contact your dealer or Schalter accredited Technical Assistance Network to obtain support. If you continue to use the equipment, it could cause fire.

Do not use sprinklers or aerosols containing flammable gas inside or around this product, because this can cause fire.


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3. External Composition

3.1. Front View

Figure 3.1 – External frontal composition

A. Speakers (optional) B. Webcam (optional) C. 18.5" image receiver with SAW Zero Bezel touchscreen D. 2D barcode reader (optional) E. Thermal printer for Boarding Card F. Pinpad /Card reader G. A Full Page passport reader

3.2. Rear View

Figure 3.2 - Outside rear composition

A. Exhaust Fan B. Air Inlets C. Entrance to the power cable and to the network cable


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3.3. Right Side View

Figure 3.3 - External right side composition

A. Key to connect or disconnect the equipment B. Printers door lock

3.4. Left Side View

Figure 3.4 - External left side composition


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4. Inside View

Internally, the cabinet is divided into three modules.

4.1. Top Module

Figure 4.1- Detail of the upper internal module

A. CPU, HD and RAM B. Exhaust Fan C. Power Strip D. Passport reader source E. Source of CPU F. On/off switch

a. Connecting CPU Power b. Monitor c. Passport Reader d. NoBreak or Transformer Insulator


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Figure 4.2- Detail CPU connections

a. Touchscreen communication cable b. Communication Cable of the PINPAD c. Communication Cable Printer of Luggage Label d. Communication Cable Printer of Boarding Card e. SATA cable CPU f. Communication cable of Passport Reader g. Communication cable 2D Barcode Reader h. VGA video i. Network cable j. CPU Power cable k. Power cable of the touchscreen controller l. SATA cable HD m. Power cable HD


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Figure 4.3- Detail monitor connections

A. Touchscreen control plate B. Monitor

a. On/Off button on Monitor b. Communication Cable with CPU and Touchscreen power cable c. Cable connection with Touchscreen panel

4.2. Intermediate Module

Figure 4.4- Internal detail intermediate module

A. Thermal printer for Boarding Card B. Thermal printer for Luggage Label C. Access compartments to the sources of thermal printers D. Tetra lock of the Lower Module


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Figure 4.5- Internal detail middle port

A. 2D Barcode reader 2D B. Card reader or Pinpad C. Passport Full Page reader

Figure 4.6- Detail printer connections

a. Communication cable of the printer b. Printer power cable

Figure 4.7- Detail printer Items

a. Paper roller cylinder b. Printer power switch c. Paper coil/bobin


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4.3. Lower Module

Figure 4.8- Internal detail lower module

A. Lever for opening the Upper Module. B. NoBreak or insulator transformer (both are optional) C. Energy input panel and networking

a. NoBreak power supply cable b. Cable entry of main power network


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5. System of openings

This equipment has several openings used for support or maintenance which require a correct sequence.

5.1. Intermediate module (printers port)

Locate the position of the lock on the right side of the terminal (See position shown in "B" of the item 3.3).

5.1.1. Opening

i. Insert the key correctly in the lock.

Figure 5.1- correct insertion of the key

i. Turn the key clockwise 90 degrees.

ii.

Figure 5.2- opening movement

In this key position, the door is unlocked, and the lock mechanism will push the door to the outside. When you release the key, it will return to its initial position allowing withdraw it (the key).


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5.1.2. Closing

i. Verify if the doors of the modules above and below are closed/shut; ii. Press the door through the right side until you realize that it

locks completely in the tower of the terminal;

Note: Before closing the door, be sure that the printers are with their covers closed and that they are collected inside the inner partition/ compartment.

5.2. Lower module (insulator transformer port or NoBreak)

Note: To open the lower door you must first open the door of the intermediate module (printers port), as in instruction 4.1.

Locate the position of the lock on the left side of the intermediate module of the terminal (See position shown in "D" of the item 4.2).

Figure 5.3- Tetra lock location

5.2.1. Opening

i. Enter the security tetra key with the point marker for the key to the same side of the brand of the lock;


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Figure 5.4- correct insertion of the Tetra key

ii. Turn the key 90 degrees counter-clockwise.

iii. Figure 5.5- Tetra key opening movement

In this key position the door is unlocked, and the mechanism will push the door forward. When you release the key, it will return to its initial position allowing withdraw it (the key).

5.2.2. Closing

i. Press the door through the left side until you realize/notice that it locks completely in the tower of the terminal;

5.3. Upper module (screen port)

Note: To open the top door you must first open the door of the intermediate module (printers port) as in instruction 4.1, and after that open the door of the lower module (insulator transformer port or NoBreak) as shown in the instructions 4.2..

Locate the position of the flap of the door opening at the top right of the terminal (See position shown in "A" of item 2.3).

5.3.1. Opening

i. Pull the lever until the mechanism unlock the top door;


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ii. When unlocked, the mechanism will push the door out.

Figure 5.6- Opening levers of top module location

5.3.2. Closing

i. Press the door through the left side until you realize/notice that it locked completely in the tower of the terminal;


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6. Turning the equipment on and off

Locate the power switch on the right side of the terminal (See position shown in "A" of item 3.3).

6.1. Turning on

Turn the key clockwise to turn on.

Insert the key into the lock.

Turn the key 90º clockwise and release; all modules of the product are supplied to the normal functioning of the CUSS Kiosk.

Therefore, to drive the supply of the terminal just generates a pulse in the ON/OFF switch.

6.2. Turning off / Shutting Down

Use the shutdown through/ by the operating system, but before disconnecting, be sure/ ensure that all applications are duly completed.

To force the hardware shutdown, turn the key clockwise and hold it in this position until you realize that the hardware has been turned off.

Note 2: The forced shutdown will not shut down correctly the application and the operating system; this can corrupt the operating system.

The ideal thing to do is to turn off only through/ by the application, so the application shall take all necessary actions to close it and request a shutdown of the operating system.


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7. Installation and Startup

Before connecting the equipment, unpack the product and make sure that all necessary items are included.

If you find:

o Damage caused by transportation, or o Discrepancy between the delivered content and the items on the fiscal note/ Bill of Sale, or o Defects;

Please inform your salesperson or the sales department of Schalter immediately.

Also check the serial numbers of the products with the Nota Fiscal (NF), you will find the serial number on the back of the equipment near the power input and network.

Avoid setting the installation site in humid places, or near the direct action of heat like sunlight or heaters.

The terminal should be connected into an outlet near the equipment and easily accessible, once the plug of the power cord of the equipment can become a device for / of interruption.

7.1. Installing

The installation of Schalter CUSS Kiosk should follow some recommendations, thus avoiding problems with equipment, mainly in relation to the electricity network.

Before performing the installation, verify that the information, described below, on the electrical structure, protection in the electrical network and pattern of sockets were observed.

The correction of any problems in the electrical installation should be done by a qualified professional.

We suggest the appropriateness and preparing the environment for installation of the equipment according to the standards set out below:

7.1.1. Electrical structure

The electrical circuit must be independent, separate from equipment that leads to fall of power and disturbances in the energy. Example: electric motors, compressors, fans, air conditioning, refrigerators, freezers, etc.

Do not use neutral as ground wire and do not unit them next to the terminal. The connection of the ground wire and neutral pin must be done (provided) according to the existing standard of ABNT, being near/ close to the entrance of the concessionaire network/ grid.

The voltage between ground and neutral should be less than 3 VAC.

Another important care that must be observed in the electrical circuit where (that) the terminal will be installed is to avoid multiple connections in the same outlet. .

7.1.2. Protections in electrical network

In the event of an electrical 220 VAC network, if the terminal is using a stabilizer, the equipment can be connected in electrical circuits that have one of the following settings:


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o 220 VAC SINGLE PHASE: composed by phase (F), neutral (N) and ground wires (T).

o 220 VAC BIPHASIC: composed by phase (F), Ph (*F) and ground wires (T).

It is necessary to install a protective device for the power grid that supplies the terminal. This device may be a circuit breaker or another that will replace it with equal reliability. Remember that for an electrical biphasic network 220 VAC, there must be a protective device for each of the phases.

7.1.3. Cable and standard of electrical outlet

The power cord is a separate item, but that comes with the product.

The power cord is composed of wires with three- prong plug, so the electrical outlet sockets, AC power, should be standard two pins over the ground pin.

Figure 7.1 Standard Pin out

The socket must have the correct voltage (93 to 130 VAC or 200 to 245 VAC).

7.1.4. Cable entry

The power cables and network have entry into the terminal by the underside of the base. To install a cable and/or remove use the following instructions:

Figure 7.2 - Power Input and Socket Input (inside view)


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Figure 7.3 – Power Input and Socket Input (external view)

A. Handle of (the) fastening/ placement the opening cover/ top of the entry of cables;

B. The power supply of the NoBreak or Transformer Insulator; C. Entry of the data network;

a. Gate of entry of cables. b. Protective tab of cables. c. Lower opening of entry of cables

i. After opening the door of the lower module (check item 5.2), remove the

handle securing the lid of cables. ii. Remove the cover of the opening.

iii. Insert the female end of the power cable, by the opening of the entry of cables at the base;

iv. Insert the network cable, by the opening of the entry of cables at the base; v. Plug the network cable into the input panel supply;

vi. Fit the cables inside the protective tab of the cable opening cover. vii. Close the lid with handle

7.2. Connecting the terminal for the first time

To connect the terminal for the first time, follow the steps below:

a. Ensure that the network cable and power are properly connected; b. Make the installation of the balance check in and:

i. Centralize the cover (Check the installation manual of balance - centralization of cover of the weighing platform);

ii. Connect the USB interface cable from the balance in the CPU; c. Turn the key ON/OFF of the NoBreak (if your product has this option); d. Set the ON/OFF Switch to connect all devices (See item 6 - by turning the

equipment on and off); Note: When turning on the equipment, the CPU must start with installed operational system.


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e. Verify that all devices are plugged in; if/ in case one has not been turned on, be sure its power supply is properly connected.

f. Place the paper in the printers (See item 8.5 Placement of coil/ roll of paper); g. Activate the CUSS application and make its respective tests;

Note: The delivered equipment is already almost set, requiring few actions (to be performed) before activating the terminal for the first time.

h. If all previous steps were successfully performed, the hardware installation is complete.


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8. Thermal Printers

8.1. The printer control panel

8.1.1. Connection Indicator light

It turns on when the printer is turned on.

8.1.2. Online Indicator light (Online)

It turns on when the printer is online. Turn off when the printer is offline: during the test print, in menu mode or in a state of error.

8.1.3. Error Indicator light (Error).

It turns on when the paper loading lid or the structure of the roll are open.

It flashes when the printer is in an error state.

It shows as off when the printer operates normally.

8.1.4. Light Indicator on the paper (Paper)

It lights up when there is a shortage of paper. It flashes when the printer is in the standby state for the test print or for the automatic loading.

For the Automatic Cutting Button, the LED indicator paper twinkles when the ACS is ready.

8.1.5. Download Button (Unload) ( ^ )

If you keep this button pressed for 1 second or more, the paper is pulled rearward until it is possible to remove it in the back of the printer.

For the model Automatic Cutting Button - this button makes/ causes the printer to cut the paper and be ready for the next job.

8.2. Setting up the printer

The printer has a DIP switch configuration, built into the lateral part of the left side.

Figure 8.1 - Configuration Access

It has adjustments for three modes of communication (Network, Serial and USB) and two printing modes (ESC/POS – Windows, and SAA per command instruction/ of commands).


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8.2.1. Factory default - Instructions for command (AES)

8.2.2. Standard ESC/POS - Driver APD – Windows

8.3. Connect/disconnect the printer

Use the power switch on the right side of the printer to turn it on or turn it off (see the printer key position button turn on/turn off in sub item "b" of the item 4.2, Figure 4.7 - Detail of printer items).

Note: Make sure that you turn on or turn off the electricity (power) switch when the power line is connected to the printer.

8.4. Specification of the paper coils/ rolls

8.4.1. Coil for printer of/ for Boarding Card

Width: 82.5 +/- 0.5 mm Outside diameter: 200 mm Internal Core: 32 mm Role: Shield TERMOSCRIPTY Weight: 80 - 120 grams

8.4.2. Coil for printer of luggage label

Width: 54.0 +/- 0.5 mm Outside diameter: 200 mm Internal Core: 32 mm Role: Shield TERMOSCRIPTY Weight: 80 - 120 grams

8.5. Installing the roll/ coil of paper

Before installing please ensure that you are using a roll/ coil of paper as described in ''Specification of rolled paper".


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i. Open the door of the intermediate module as shown in the instructions of item 5.1;

ii. Pull the printer out of the inner housing;

Figure 8.2 - Access to the printer

iii. Insert the roller in the paper;

Figure 8.3 - Insertion of the roll

iv. Place the roll on the holder;

Figure 8.4 - Placement of the roll on the holder

Attention: Be sure that the coil is with the paper in the correct direction;


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Figure 8.5 - The wrong and correct positions of the coil

v. Turn on the printer; vi. Open the loading paper lid pulling the lever for opening it/ the lid upwards;

Figure 8.6 - Opening the printer’s lid

vii. Insert the end of the paper under the rolls.

Figure 8.7 - Inserting the paper

The paper is automatically inserted and it exits through the outlet on the front part of the printer; Note 1: Before inserting the paper ensure/ make sure that the paper is correctly cut.

Figure 8.8 – Paper’s cut/ Cutting the paper

Note 2: The printer must be connected to automatically re-feed the paper when you insert the leading edge of the paper.


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Note 3: When inserting the paper in the opening, do not apply too much pressure on it – it has to be smooth and well distributed. Try placing the tip/ edge of the paper parallel to the path of feeding and the angle of intersection between paper, printer and the center line of no more than 4° to prevent paper jams.

viii. Close the loading paper lid; ix. Take the printer into the inner housing by pushing from the frontal part.

Figure 8.9 – Take the printer into the inner housing

8.6. Test print

After setting up the printer, check its correct operation performing a test print.

If the printer makes n imprint in default in accordance with the steps outlined below, this means that it (printer) is normally functioning.

i. Make sure that the paper is correctly inserted and that all covers are closed; ii. When you press the button Download (Unload) ( ^ ), turn on the printer;

iii. After the printer prints its status and the LED of the paper starts flashing, turn off the printer to exit the test print or press the key Download ( ^ ) again to restart the test print.

The test print is complete when the indication "***completed***" appears.

8.7. Cleanliness

8.7.1. Clean the printer cover

Make sure the printer is off; clean the dust from the printer box with a dry or damp cloth.

Note: Never clean the product with alcohol, benzine, thinner, or other similar solvents. Doing so may damage its parts made of plastic and rubber.

8.7.2. Clean the paper course, the head board and the thermal head

After the printer has been used for a long period of time, the glue of labels is accumulated in the paper course (A) and on the head board (B) and on the thermal head (C) as seen in the illustration below. If you leave in this state, the adhesive may adhere to the labels issued or the paper may jam. To prevent malfunctions and


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maintain a good print quality, clean the paper course, the head board and the thermal head regularly (usually every month).

Figure 8.10 - Cleaning mechanism

Attention: The thermal head can get very hot after printing. Be careful not to touch it and let it cool down before cleaning it. Do not damage the thermal head touching it with your fingers or any hard object.

i. To prepare a cleaning card; Note: Epson recommends a KICTeam cleaning card. Please get it on KICTeam website as shown below. URL: http://www.kicteam.com/ Model: KCTP2639 (for Luggage Label) Model: KCTP2638 (for Boarding Card)

ii. Turn off the printer; iii. Open the cover of the paper loading compartment (see picture in the

instruction vi of item 8.5 of this manual); iv. Open the cover plate, pulling forward;

http://www.kicteam.com/


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Figure 8.11 - Instruction opening sash cover

v. Pull the lever of the roll down to open the structure of the roller;

Figure 8.11 - Release of the roll structure

vi. Blow the dust off the paper; vii. Clean the head plate and the thermal head with a cotton cloth moistened with

a alcohol (ethanol) solvent; viii. Insert the clean card in the printer until the card is seen on the front and can

be seized; ix. Close the structure of the plate, the cover plate and the lid for loading paper; x. Pull the clean card through the printer;

xi. Repita if necessary. Important: Use the cleaning cards in a space well ventilated. Allow the printer to dry completely before connecting it.


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9. Transformer Insulator

This is an optional item: verify if the model of your self-service kiosk/ terminal features this module.

This module has characteristics that adds greater protection and versatility to the terminal.

It protects the product against the following problems:

o Circuit-breaker: it is a resettable fuse of entry (short circuit-breaker), which protects the transformer, shutting off at the mains in case of outbreaks of current caused by overload or short circuit. To reset, press the pin of the circuit-breaker. The module will receive power from the electrical network, without the need to change fuse.

o Varistor: it is a component that limits the voltage spikes coming from the power supply to acceptable values, protecting the equipment.

o Electronic protection against undervoltage and overvoltage: the transformer insulator ensures the regulation of ±6% of nominal output voltage for all specified range of entry. If the conditions are outside the specified range, the transformer insulator will shut down the output of the equipment, providing a more efficient protection under the conditions of network outside the specified range. When the voltage returns to the specified ranges, the output voltage will automatically return.

o Electronic protection against overload: the microprocessor, through the current sampling circuit, detects the variations in consumption of electric loads connected to the power transformer insulator. In case of/ if there is an overload, the module's output will be turned off to protect you from any damage caused by over-consumption.

o Electronic protection against overheating: in case of overheating, the transformer insulator turns off the exit and the LEDs go off. When the temperature returns to normal, an automatic resetting of the product will occur and the output will be turned on (again). Attention: The output will be energized. Routine of the output drive: the transformer insulator only activates/ triggers the output after prior examination of the input voltage conditions and the selection of the stabilization stage, avoiding the appearance of voltage spikes in the output.

o TRUE RMS analysis: the microprocessor, through the voltage sampling circuit, reads the input voltage effectively and automatically, ensuring accuracy in the electronic protections and in the decision-making of the stabilizer, regardless of the quality of the electrical network.


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9.1. Top view of the transformer

Figure 9.1 - Top view of the transformer insulator

A. LEDs: interaction with the user; B. On/off switch; C. USB charger; D. tripolar outputs; E. circuit-breaker; F. independent output; G. power cord with bipolar plug.

Attention: The Stabilized Isolator Module should not be grounded.

9.2. The operation indicator panel

o Overvoltage: Green LED lit and red LED blinking. o Undervoltage: green LED lit and yellow LED blinks. o Low voltage: Only yellow LED lit. o Normal voltage: Only green LED lit. o High voltage: Only red LED lit. o Overload: The three LEDs are flashing in sequence, with an interval of one second

between one and another.


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10. NoBreak

This is an optional item: verify if your model of self-service kiosk/ terminal features this module. This module has characteristics which add greater protection and versatility to the terminal.

1.Power button 2.Protection Indication light 3.Attention indication light 4.Normal indication light 5.Indication of the Model 6.Product identification label 7.Interface for communication (optional) 8.Fax / Net Protection (optional) 9.AC Input Fuse 10.AC Power Cord Standard NBR 14316 11.Output ports Standard NBR 14316

10.1. Signs and diagnosis of problems

10.1.1. Blue LED (Normal)

o Access: Indicates the power network/ grid is present and the battery is charged o Flashing: indicates the electrical network is present and the battery is charging o Flashing (NETWORK NOT OK): In battery mode, it indicates the power consumed by the

loads connected to the NoBreak output as shown in the table below:

Number of Blinks Consumption of cargo

2 20%

4 40%

6 60%

8 80%

10 100%

Table 10.1- Blue LED indication


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Yellow LED (warning) Number of

Blinks Indication Comments

01 Voltage of electrical network low or absent Check if the input fuse is not corrupted.

02 Discharged NoBreak Check if the plug is connected to the socket

03 High voltage power network/ grid Check if the mains voltage is compatible with the NoBreak

04 Synchronism with the bell indicates excess of load on exit sockets of the NoBreak

Unplug any appliance, otherwise the appliance will turned itself off automatically after running

05 Discharged Battery Keep the NoBreak connected to the electric network/ grid for recharging the battery

Lit Battery without autonomy Replace battery or check if it is connected

Table 10.2-Yellow LED indication

10.1.2. Red LED (Protection)

Indication of overload or short circuit on the output of the NoBreak: Red LED flashing every 1 second in synchronism with the bell. Turn off the NoBreak and restart it. If the problem persists, please contact the Schalter technical assistance.

10.1.3. Bell

Indication of excessive power: It beeps in sync with the yellow led until you remove the excess load of the NoBreak. Indication of shutdown per protection from short circuit or overload: It beeps in sync with the red led. Turn off the NoBreak and restart it. NoBreak in battery mode: It whistles at intervals of 30 seconds indicating that the NoBreak is in battery mode. NoBreak in critical charge battery state: Its quick and continuous beeps indicate that the shutdown is imminent, because the battery is discharged/ exhausted.

10.2. Replacing the NoBreak

Note: Please replace it with the power cable disconnected from the power outlet.

a. Open the door of the lower module (see item 5.2. Lower module); b. Remove the handle mounting the rail on the bottom/ in the lower part;


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Figure 10.1- Unlocking the rail of the NoBreak

c. Pull the assembly out from the inside of the terminal;

Figure 10.2- Release of the fast/ quick latch of the NoBreak strap

d. Detach the fast lock from the NoBreak and remove the strap;

Figure 10.3- Fast/ quick latch of the NoBreak strap

e. Interrupt/ Unplug the plugs of cables connected into the sockets/ jacks behind the

NoBreak; f. Disconnect the power cable of the NoBreak from the wall of the terminal (see item

7.1.4 Cable entry);


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g. To put again the NoBreak: perform the above instructions in the contrary sequence.


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11. Troubleshooting

This section presents the most common problems which can be solved easily, but if the suggested actions are not effective and or the problem(s) continues, please contact Schalter’s support for help.

11.1. Equipment does not turn on

If the equipment is not turning on normally, follow the steps below to verify the probable cause:

a. Check the power connection of the terminal, make sure that the product is connected to the electrical outlet;

o Connect the equipment into an electrical outlet that you are sure to have energy, to check if that solves the problem.

b. If the equipment has Insulator Transformer, verify that the power switch of the isolator is connected: the green LED should be connected (see item 9.2 – Operation indicator panel);

o If the LED is not on, check if the power switch is in the ON position; o If the LED is not connected and the power switch is in the ON position,

perhaps the circuit breaker of input protection has tripped. o Check if the sources are connected to the power strip;

c. If the equipment has NoBreak, check if the stabilizer is attached/ connected; o If the LED is not ON, check if the on/off button is in the ON position; o If the LED is not connected and the power switch is in the ON position,

check if the fuse is not burned.

11.2. Equipment switches off automatically

If the equipment has an insulator transformer, one of the following conditions may have occurred:

When the power grid entry exceeds the limits of normal electric network (critic high and low networks), i.e. conditions where the operation is not safe, the output/ outlet sockets of the processor are automatically switched off. As soon as the mains return to its adequate levels of operation, the outputs are reunited. But you will need to connect the equipment through the on/off switch from the terminal/ kiosk (see item 6 - Turning the equipment on and off).

11.3. Isolator transformer without voltage output

Check if the circuit breaker of input protection has tripped; if necessary press the center part of resetting.

Note: The transformer insulator corrects the variations of the mains powering relays that emit a 'click', similar to an explosion

11.4. No break in battery mode or without voltage output

The ups if auto shut off, after full battery discharge or if stay in mode inverter with minimum load during a specified period. If the ups suffer an auto shutdown will bind again automatically with the return of mains. Before contacting the technical support of Schalter, check the instructions below:

i. Make sure that the UPS is connected to power, and that the UPS is connected.


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ii. Verify that the fuse (rear of equipment) is in good condition; iii. Check audible and visual indication of break, according to item 10.1 of this manual

(signs and diagnosis of problems);

11.5. The LED error (Error) is flashing on the printer

Make sure that the cover of loading of paper and the structure of the roll are properly closed.

11.6. The LED error (Error) is flashing on the printer

o The impression stop if the print head overheat and automatically continue when print head cool.

o Make sure that you have used the correct paper type. o If the paper jammed, remove it in accordance with the procedure indicated in item

"10.7- The paper jams in the printer”'. o Turn the printer off and then, after 10 seconds, connect it. If the LED continues to

flash, it may be necessary to repair the printer.

11.7. Faded print

If a strange substance such as paper dust remains stuck in the thermal head, print quality may be damaged. If this is the case, see item "8.7.2. Clean the course of the paper, the Board of the head and the Thermal head" to clean the thermal head.

11.8. Paper jams in the printer

Important: Do not touch the thermal head, since it can get very hot after printing. Let it cool down before removing the paper jam.

iv. Turn off the printer. v. Open the cover of the roll and press the lever of the roll down to open the

structure of the roll (See images in instruction iv and v of the item 8.7.2); vi. Pull the jammed paper out and remove any twisted, wrinkled or torn paper pieces;

vii. Open the lid of loading paper, pulling the lever for opening the lid upwards (see picture in the instruction vi of item 8.5);

viii. Pull the paper back and remove any twisted, wrinkled or torn paper pieces, if there are some;

ix. Close the roll frame and the cover of the roll; x. Turn on the printer.

xi. Place the paper correctly. (See item 8.5 - Installing the roll of paper).

11.9. Access page does not enter - Connection Error Screen

Error when starting the terminal, most of the times will appear as one of the screens below:


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Figure 11.1 - Page without access

Figure 11.2 - Page without access

i. Verify that the network cable is plugged into the CPU, and if the other end of the cable is connected to the internal network switch inside the establishment;

ii. If the cable is connected properly at the two entries/entrances, disconnect and reconnect the two of them; After the completion of this procedure, please try to plug the connection again;

iii. Check if the establishment/ property has a connection to the central server; iv. Ensure that the central server is operating.

11.10. The touchscreen does not work

The first step in a touchscreen system troubleshooting is to determine if the problem is related to the screen display, software or hardware:

Do not confuse display problems with problem on your touchscreen, the two are independent. Software problems are determined by a test of basic hardware functionality . If the hardware transmits tap/ touch coordinates correctly, the problem is with the driver software or application.

Hardware problems can be caused by the touchscreen, the controller, the cabling, the power supply, or by the components integration on the touchscreen. The easiest way to check a hardware failure is through/ by substitution, if you have more than one unit for testing.


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12. Cleanliness Aerosols, solvents, acids, abrasive or any other product petroleum based should not be used. For external cleaning of the equipment, use soft tissues soaked in isopropyl alcohol to remove marks from handling, dust, soot, environmental pollution and bookmarks/ pen markings. Do not clean very aggressively to avoid damage to parts with paint. The cleanliness of the parts in glass can be made with soft cloth dampened with isopropyl alcohol. The internal cleaning should be performed only by authorized personnel.


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13. Quick guide to installing the hardware 13.1. Opening the doors

13.2. Connecting the cables

13.3. Placing the roll of paper


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13.4. Connecting the terminal


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14. Technical Specifications

14.1. Basic Specifications

Touchscreen Monitor

18.5 inches, widescreen, LCD

Resolution

1366x768 pixels

Brightness

250 cd/m2

Touchscreen technology Acousticwave Surface

Panel Zero Bezel

SoC Processor type (System On Chip)

AMD Nano GX-420CA, 2.0 GHz quad core, 2MB Shared L2 Cache

Memory

DDR3 1600 MHz, 4 GB RAM expandable up to 8 GB

Hard drive

500 GB

Network

Realtek RTL811AND 10/100/1000 bps

USB

4 x USB 2.0 Gates of serial communication 1 x RS232 Full, 3 x RS232 3 wires

Printer of ticket

EPSON TM-L500A

Method of printing

Direct thermal printing

Buffer

4 KB

Sources Number of characters

95 alphanumeric characters, Graphic extended 128x30 pages

Density

5 cpi, 10 cpi, 17 cpi

The character set

Saa, 95, alpha-numeric 37 International, 128 x 11 Chart

Barcodes

EAN 13, Interleaved 2 of 5, Industrial 2 by 5, Code 39, Code 128

2D Code

PDF417, QR Code, Aztec, Datamatrix

Speed Feeding paper

Maximum 250 mm/sec

Text Printing

Maximum 200 mm/sec

2D barcode Printing

Maximum 126 mm/sec

Roll of paper Width

54.0 ±0.5mm, 79.5 ±0.5mm

Outside Diameter

170 mm

Cutter Complete cut

Electrical Power

110/220 VAC, 60 Hz Optional NoBreak (110 or 220 VAC)

Size Height 1268 mm x depth of 558 mm x width 530mm

Other information Operating Temperature

5° to 45°C

Storage Temperature

5° to 45°C

Moisture 20% to 80% (non-condensation)

14.2. Specification of optional parts

Luggage label Printer

EPSON TM-L500A

Method of printing

Direct thermal printing


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Buffer

4 KB

Sources Number of characters

95 alphanumeric characters, extended graphic 128x30 pages

Density

5 cpi, 10 cpi, 17 cpi

Character set

AEA, 95 alpha-numeric, 37 International, 128 x 11 graphic

Barcodes

EAN 13, Interleaved 2 by 5, Industrial 2 by 5, Code 39, Code 128

2D Code

PDF417, QR Code, Aztec, Datamatrix

Speed Feeding paper

Maximum 250 mm/sec

Text Printing

Maximum 200 mm/sec

2D printing bar code

Maximum 126 mm/sec

Roll of paper Width

54.0 ±0.5mm, 79.5 ±0.5mm

External diameter

170 mm

Cutter Complete cut

Barcode

CCD matrix 2D barcode imager

Omni-diretional scanner 2D Barcodes

2D AztecCode; Chinese Code HanXin; Date Matrix; MaxiCode; Micro QR Code; QR Code

Mailbox

Australian Post; British Post, China Post; IMB; Japanese Post; Post KIX; Korea Post; Planet Code; Postnet, Royal Mail Code (RM4SCC)

Stackedcodes

EAN/JAN Composites; GS1 DataBar Composites; GS1 DataBar Expanded Stacked; GS1 DataBar Stacked; GS1 DataBar Stacked Omnidirectional; MacroPDF; MicroPDF417; PDF417; the UPC A/E Composites

Passport Scanner

Full-Page, high resolution of passport and scanner of identification document (ID)

Scalable resolution up to 500 dpi

Display and source of illumination with IR/ infra-red

OCR passport and ID reader

Card Insertion Reader

DIP hybrid Manual ISO 3 magnetic tracks and smartcard reader Magnetic Card

ISO/IEC 7810:2003 ISO/IEC 7811-1:2002 ISO/IEC 7811-2:2001 ISO/IEC 7811-6:2008 ISO/IEC 7813:2006

SmartCard (Reader)

ISO/IEC 7816-1:2011 (Icc: 60mAmax.) ISO/IEC 7816-2:2007 ISO/IEC 7816-3:2006 EMV 96 Ver.3.1.1:1998 EMV 2000 Ver.4.0:2000 EMV Ver.4.1:2004 EMV Ver.4.2:2008

Memory Card

SLE4442, SLE4428 AT24C01, AT24C64, AT24C128, AT24C256


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Reader Operation

Manual inserting and removing

Reading the magnetic card

Reading simultaneous on ISO trails numbers 1,2 and 3. Reading speed of operation: 10 ~ 100 cm/s

Reading / Writing Smartcard

ISO/IEC 7816-2

Memory card functions

Reading and writing

Type of EMV certification

EMV2000 Ver.4.0 Certification Certification number: 12460 1010 400 21 bct

Pinpad

Gertec PPC920 Security system

Security Center to detect improper access and handling of the hardware according to safety recommendations of ‘Cielo’ and ‘Rede’.

Checkin Scale

Weight Capacity

120 kg x 20g

Display

LCD 26 mm height, Blue Backlight, 6 digits and flag

Platform size

500 mm x 500 mm

Plataform material

Stainless Steel

Display base and column material

Carbone steel SAE 1020

Painting

Epoxide in gray

Connectivity

RS232 (interface) for PC

Electrical voltage

Automatic 100 up to 240 Vac (minimum 93.5 and maximum 264 Vac)

Operating temperature

"-10° to 45° C"

Moisture

10% to 95% (non-condensing)

Degree of protection IP 40

Second monitor

Size of the diagonal

32 inches

Screen

LFD

Format

16:9

Brightness (cd/m²)

450

Maximum resolution

1980 X 1080

Contrast ratio

3000:1

Viewing angle

Horizontal: +/-89o

Vertical: +/-89o

Power consumption

145 Watt

Duration

Designed to last up to 50,000 hours working 24 hours a day


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15. Security

It is understood by warranty of its pieces the repair and/or replacement of its parts, if necessary, of the integrant pieces/parts of the product that exhibit manufacturing defects during use and normal working conditions, duly verified by the manufacturer or by its national network of accredited technical assistance, excluding consumables, situations such as misuse or ill-usage and bad environmental conditions as defined below.

15.1. Warranty Period

The period of standard warranty is twelve (12) months from the date of the sales invoice to the consumer (Nota Fiscal), regarding the conditions established by this manual.

15.2. Problems/ Cases not covered by warranty:

I. Problems caused by the use of the equipment in inadequate electrical network, problems caused by abnormal conditions of electrical voltage, frequency outside of the specified range, incorrect selection of the voltage power in the power supply equipment;

II. Temperature or humidity outside the specified range for the respective equipment; III. Defects caused by fall of the equipment on the ground; objects (pens, metal objects,

staples, paper clips, coins etc.) inserted into the mechanical and/or electronic parts; IV. Liquid spills inside the equipment; V. Failures in the normal operation of the product resulting from the lack of cleanliness

and excess of residues; VI. Bumps with objects, punches or scratches with sharp objects on the monitor screen;

VII. Other reasons that proved to be set up in poor utilization by the user, by the customer or its agents and employees;

VIII. Destruction of the equipment due to fire, flood, electrical discharges caused by lightning or another type of natural accident (caused by Nature);

IX. Errors caused by application programs, developed by the customer or by companies for this client, which did not belong to the equipment supplier;

X. Corruption of the Operating System; XI. Defects caused in the kiosk/terminal generated by external devices, caused by network

cards of the Network or by the Managerial Network Software, or even by equipment failures caused by physical means of connection of the interconnected equipment;

XII. The installation, removal, the uninstalling and reinstalling of the equipments and the provided electrical services external to them.

15.3. Invalidation of the Warranty

The warranty automatically is void if:

I. The guidelines and recommendations in this Manual regarding the use of the product are not observed;

II. When the specifications and recommendations in this Manual are not met at the time of the installation of the product and the proper conditions and environment for it are not observed;

III. If during the installation, the electrical conditions are not compatible with the ideal one recommended in this manual;

IV. Equipment that has presented a problem after being handled by unauthorized persons;


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V. The product has undergone aesthetic and/or functional alterations or modifications; VI. If there were signs of violation of the product, removal and/or adulteration of the

serial number or the label of the product ID. 15.4. Comments

I. If manufacturing defects occurred during the warranty period, the manufacturer's liability shall be limited to the free supply of material and the time of the technician applied in service for placing the product in operation;

II. Any visits requested for cleaning or adjustment of the product are not included in the guarantee, due to wastage/ corrosion of its part resulting from normal use;

III. If the customer requests the execution of services, during the warranty period, outside of normal working hours of the manufacturer, will be charged the rate of extraordinary service;

IV. In any case the manufacturer could be held liable for losses of productivity or direct or indirect damage, claims of third parties, shutdown/ downtime or any other losses or expenses, including lost profits, arising from the supplier. If by reason of law or agreement, the manufacturer may be held liable for damages caused to the client, the overall limit of such liability will be equivalent to 5% of the value of the equipment, or piece of equipment that has caused the damage, due to the special characteristics of the supply;

V. The manufacturer does not authorize any person or entity to assume, at its own expense, any liability related to the warranty/ guarantee of his/her products in addition to the explicit here;

VI. Part and/or accessories that are replaced under warranty will be property of the manufacturer;

VII. Any doubts as to the conditions of the warranty must be handled directly with the manufacturer.

16. Note (Peripherals)

Field Action: Reading of the Firmware of peripherals 9120.0000.0016 - THERMAL PRINTER, EPSON TM-L500A (factory settings) 1943.0000.0014 – 2D BARCODE READER, VUQUEST 3310G, USB, Honeywell 1943.0000.0016 - PASSPORT READER, DESKO, PENTA CUBE, FULL PAGE READER

16.1 Epson Printer TM-L500a (Printing Test)

The information of the firmware version is printed on the printing test. - Unplug the printer (B) - Hold the "Unload" button (A) - Connect the printer (B) - Wait for the printing and release the button “Unload” (A) - Write down the information of the firmware version of each printer


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16.2 2D Barcode Reader, Vuquest 3310g, Usb, Honeywell

16.2.1 Download the application EZConfig-Scanning

https://aidc.honeywell.com/en-AP/Pages/Product.aspx?category=device-management-

software&cat=HSM&pid=ezconfig

16.2.2. Run the shortcut of the application "EZConfig-Scanning v4_IE"

Allow ActiveX usage

Press the button "Connected Device"

Wait a few seconds to read the firmware, in the event of an "ERROR" press the "Refresh" button.

The information of the firmware version is collected through the application EZConfig-Scanning. - Install the application EZConfig-Scanning. - Attach the scanner bar code scanner into the USB port of CPU (disregard if already installed).

https://aidc.honeywell.com/en-AP/Pages/Product.aspx?category=device-management-software&cat=HSM&pid=ezconfig

https://aidc.honeywell.com/en-AP/Pages/Product.aspx?category=device-management-software&cat=HSM&pid=ezconfig


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Write down the information of the Reader's firmware. 16.3. Passport Reader, Desko, Penta Cube, Full Page Reader

The applications and drivers for the passport reader are already included in the standard image of the CUSS kiosk/ terminal model. So there is no need to use third party programs. - In the Windows Start menu look for the folder "DeskoGmbh and the SUBFOLDER DeskoDevices", run the program "DeviceUpdater", press the “Y” key to detect devices and the information of the reader will be displayed.

Write down the information of the Reader's Firmware.

schalter cuss kiosk · schalter cuss kiosk is a product developed and manufactured by schalter...

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