Screenshots for Contextual Inquiry

Brad Myers and Gus PrevasHCI in eCommerce

For scenario shown in video:88.5 mb mpeg

Initial screen

Time code:00:00

Not found screen(after type iPaq into Search box)

Time code:01:10

iPaq results scrolled to PDA's/Handhelds

Time code:01:46

Screen for iPaq 3870

Time code:01:52

After click on “Add to Cart”

Time code:02:05

After click on “Continue to Checkout”

Time code:02:21

After enter email address and password

Time code:02:57

Error screen after hit “Secure log On”

Time code:03:16

Replace user name with real name and password, and hit log on again

Time code:03:41

Hit log-on link for cdw-g

Time code:04:12

Error screen after type in user name and password, new screen appears, then hit Continue on that new

screen

Time code:04:33

Hit back, then continue (no action), then back to main site (has my name at top)

Time code:05:34

Do a search, get error (like slide 3), then search for iPaq (like slide 4), then click on iPaq 3870. (Compare this to slide 5)

Time code:06:23

Click on “Add to Cart” (get screen like slide 6), then click on “Continue to Checkout”

Time code:06:39

After enter information, but leave address blank, and hit Continue

Time code:07:22

After enter address, title, re-enter phone and state, hit Continue, get blank screen, hit reload

Time code:08:22

After scroll to bottom and hit Continue

Time code:08:58

After type in illegal credit card number, and hit Continue

Time code:09:38