scsc year 11 business management€¦ · web viewjob satisfaction, resident and family satisfaction...

CASE STUDY 3.5 Real innovation doesn’t need the IT crowd If you really want innovation, you need to think. Health care will be in the front line of that battle for state and federal governments, so here’s a little example of real innovation not waitingfor government policy: an aged care provider changing the basis of its staff structure and assignment to dramatically improve the lives of residents, families and staff. It also looks like saving a pile of money. Last month Arcare Greenhill, in Epping, Victoria, won the Australian Aged Care Quality Agency better practice award for organisational leadership and staff development. Basically, the Arcare team led by DaniellaGreenwood undertook a lot of research intowhat worked well in aged care, includingdementia care. Ms Greenwood listened to theclients and families and staff and subsequentlychanged the organisation’s staff structure, training and approach. It’s more complicated than can be explained in this brief space, but the core of it is focusing on relationships between staff and residents. Doing that meant staff were assigned to work with the same small group of residents instead of broadly across the facility and staff committed to do at least three shifts each week. The results have been amazing, pressure injuries down 90 per cent, respiratory tract infections down 69 per cent, 25 per cent reduction in skin tears, 13 per cent reduction in falls, 52 per cent reduction in the use of some medications, 28 per cent reduction in staff sick leave, 50 per cent reduction in staff turnover (people leaving the business), 100 per cent reduction in agency staff in the dementia care unit, zero WorkCover claims. Job satisfaction, resident and family satisfaction all up. Compliments up, complaints down. ‘We believe developing open and respectful relationships between family, staff and residents is the most important thing we do,’ says Ms Greenwood, Arcare strategy and innovation manager.

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Page 1: SCSC Year 11 Business Management€¦ · Web viewJob satisfaction, resident and family satisfaction all up. Compliments up, complaints down. Compliments up, complaints down. ‘We

CASE STUDY 3.5Real innovation doesn’t need the IT crowd

If you really want innovation, you need to think.

Health care will be in the front line of that battle for state and federal governments, so here’s a little example of real innovation not waitingfor government policy: an aged care provider changing the basis of its staff structure and assignment to dramatically improve the lives of residents, families and staff. It also looks like saving a pile of money.

Last month Arcare Greenhill, in Epping, Victoria, won the Australian Aged Care Quality Agency better practice award for organisational leadership and staff development.

Basically, the Arcare team led by DaniellaGreenwood undertook a lot of research intowhat worked well in aged care, includingdementia care. Ms Greenwood listened to theclients and families and staff and subsequentlychanged the organisation’s staff structure, training and approach.

It’s more complicated than can be explained in this brief space, but the core of it is focusing on relationships between staff and residents. Doing that meant staff were assigned to work with the same small group of residents instead of broadly across the facility and staff committed to do at least three shifts each week.

The results have been amazing, pressure injuries down 90 per cent, respiratory tract infections down 69 per cent, 25 per cent reduction in skin tears, 13 per cent reduction in falls, 52 per cent reduction in the use of some medications, 28 per cent reduction in staff sick leave, 50 per cent reduction in staff turnover (people leaving the business), 100 per cent reduction in agency staff in the dementia care unit, zero WorkCover claims.

Job satisfaction, resident and family satisfaction all up. Compliments up, complaints down.

‘We believe developing open and respectful relationships between family, staff and residents is the most important thing we do,’ says Ms Greenwood, Arcare strategy and innovation manager.

(Source: M Pascoe, ‘Real innovation doesn’t need the IT crowd’, The Age, 15 December 2015.)