sept 2013 listed magazine

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a magazine of the richmond association of REALTORS®

rarealtors.com

HOW CURRENT ECONOMIC TRENDS MAY AFFECT THE FUTURE OF THE HOUSING INDUSTRY

L ISTEDm a g a z i n e

RICHMOND REAL ESTATE TRENDSOCTOBER 22, 2013+ A New MLS System

is Coming

+ A Mechanic’s Guide to the MLS

+ RVA Homes App

RESPONSE TIME Fast turn around time to calls, emails and faxes.

PROACTIVE MEASURES Our attorneys are proactive in communicating with agents and clients at all stages of the closing process.

PERSONAL SERVICE The owner, Victor Shaheen, is available by cell phone 24/7 at 804.840.9405 to answer questions at no cost.

Why do REALTORS® prefer to work with Shaheen Law Firm?

•Real Estate • Personal Injury • Civil Litigation• Estate Planning • Business Formation

Richmond Office 8890 Three Chopt Rd.

Richmond, Virginia 23229 P 804.285.6406 F 804.285.8048

www.ShaheenLaw.com

•Contact Us Today•

Victor A. Shaheen 804.474.9405 [email protected]

David M. “Matt” Ray 804.474.9406 [email protected]

Timothy D. Freshly 804.474.9413 [email protected]

Austin Wallace, IV 804.474.9433 [email protected]

W. Mark Dunn 804.474.9418 [email protected] Civil, Criminal & Traffic Litigation

Everett M. Gardner 804.474.9452 [email protected] Civil, Criminal & Traffic Litigation

•RICHMOND • BLACKSBURG• VIRGINIA BEACH• NEWPORT NEWS

SHAHEEN LAW FIRM, P.C.

Matt [email protected]

FROM THE PRESIDENT

Linda Terry

THE PAUSE THAT REFRESHESAs I sit to write this column, we are exactly mid-way

through 2013. I have been reflecting upon the first six

months of the year and thinking about what the next

half of this year holds. I thought about titling this column

“Halfway There,” but decided to drop Bon Jovi and go

with Coke’s 1929 slogan instead. Because while summer

can be a time of pool parties, backyard barbecues, and

shuttling kids from one summer camp to the next, this

season also provides us with a chance to “vacate” our

hectic lives and make time for quiet walks along the

beach and naps in the hammock. We welcome the busy

pace of a real estate rebound that continues to gain

strength, despite mixed signals in other sectors of the

economy. At the same time, I hope all of you found a

little time to take a break, breathe, refresh, and recharge.

As we all know, in many neighborhoods within the

Richmond region, the housing market has heated up

rapidly, shifting from a buyer’s market to a seller’s market

seemingly overnight. Although none of us wants to return

to the doldrums of the recession, the market in which

we now find ourselves is not without its challenges; chief

among them, a lack of inventory. Please remember that

REALTOR® cooperation serves as the foundation of our

business and remains in the best interests of our clients.

As nerve-racking as multiple offers are, ensuring that

new listings hit the MLS quickly gives all buyers equal

opportunity at available inventory and offers sellers their

best exposure to ALL interested buyers.

While we have been busy serving our clients, the

Association has also been hard at work meeting

our needs. In the first six months of 2013, we hosted a

fascinating seminar on the multiple generations of buyers

and sellers in today’s market, held a YPN happy hour that

featured an update on the city’s economic development

initiatives, and conducted a joint appearance of the two

gubernatorial candidates. In an effort to remind consumers

that REALTORS® are the expert interpreters of market

data and housing trends, we published The Interpreter, a

quarterly eNewsletter featuring real estate related stories

of interest to area residents.

After a smooth lockbox exchange in early June, we

launched the RVA Homes app. RVA Homes provides the

most accurate, real-time listing data of any real estate

search application focused on central Virginia. Agents

are welcome to brand the app and provide it to their

clients; this is another way to remind consumers that while

data is everywhere, the most accurate and current data—

and the essential analysis of that data—resides only with

their local REALTOR®.

As I look to the second half of 2013, I’m excited about the

lineup we have for TRENDS on October 22, when we will

hear from economist Chris Chmura and political scientist

Bob Holsworth—two highly regarded commentators. Later

this year, we will also invite members to preview the Matrix

MLS system, to which we are transitioning in early 2014.

Matrix is a state-of-the-art MLS designed to facilitate your

business in the ever-changing, fast-paced world in which

we all work.

That’s the past and the future; but for now, here’s to the

present and the pause that refreshes.

RAREALTORS.COM2013, ISSUE 2 LISTED MAGAZINE 3RAREALTORS.COM

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REALTOR® members pay annual dues with a one-year subscription included within

their dues. Sponsor and affiliate members receive a subscription to the magazine

as part of their member dues. Annual subscription rate for non-members is $25.

Postmaster: Please send change of address to:Listed MagazineRichmond Association of REALTORS®

8975 Three Chopt RoadRichmond, VA 23229

Feature

Richmond Real Estate TRENDSOctober 22, 2013 20

Association News

Annual Award Nominations 6

CVR MLS

A Mechanic’s Guide to the MLS 8The New RVA Homes App 12A New MLS System is Coming 14Get Social With Your Market Knowledge 16

Meet the Board 11

Professional Development

Education Calendar 16New PLE Passport Program 22New Post Licensure Requirements 23

Government Affairs

Proposed Meals Tax 24

What Members Say About RAR 28

LISTEDm a g a z i n e

Listed Magazine is published triannually by:Richmond Association of REALTORS® 8975 Three Chopt RoadRichmond, VA 23229

Editor-in-ChiefKate LoveluckMarketing & Public Relations Manager

Advertising & SponsorshipLisa Garcia804-422-5009 [email protected]

Printing & ProductionWorth Higgins & Associates

Graphic DesignThe Flores Shop

Office: 804-422-5000Fax: 804-422-5088Web: RARealtors.com

Copyright © 2013. Richmond Association of REALTORS®. All Rights Reserved. Articles of information from the magazine may not be reprinted without the permission of the Richmond Association of REALTORS®.

The publisher does not endorse advertised products unless specifically stated, and reserves the right to reject any advertisements at any time. Any questions about the advertising policy should be directed to the Managing Editor or the Director of Communications and Marketing.

6 2223

RAREALTORS.COM

2013, ISSUE 2 LISTED MAGAZINE 5RAREALTORS.COM

With incredible views of the James River, a vibrant riverfront lifestyle and all the amenities your

clients are looking for, homes at Rocketts Landing really sell themselves. But that won’t stop us

from giving Realtors their full 3%. Located just three minutes from downtown, this urban

neighborhood allows its residents to enjoy the outdoors, history, dining and more in a way they

never thought possible. And the price range of $189,000 to over $1 million is sure to suit every

budget and style. Don’t let your clients miss their chance to live on the river. Learn more by

visiting our Sales Center, Monday through Friday from 10 am to 5 pm, and Saturday and Sunday

from noon to 5 pm.

You can find more details in the MLS under “The Village of Rocketts Landing” in Area 40.

Call 804-222-5011 or visit rockettsvillage.com for more information.

Help your clients discover their

FHA financing available.

INSPI ATIONHelp your clients discover their

INSPI ATION

507 RAR 8.5x11 7.3.13.indd 1 7/3/13 10:38 AM

6 LISTED MAGAZINE 2013, ISSUE 2RAREALTORS.COM

ASSOCIATION

NEWSRichmond Housing TRENDS October 22, 2013, 2pm - 5pm

Join Chris Chmura and Bob Holsworth at the

Virginia Museum of Fine Arts for an insightful

look into the current economic and political

climate, as well as a glimpse into how

present developments will likely shape the

near future of the housing industry.

Cocktail reception to follow in the marble

hall. Register by October 1 and save $5.

See page (19) for more details.

2013 Holiday Closings Please note that RAR and CVR MLS offices

will be closed in observation of the following

holidays:

November 28 & 29 (Thanksgiving)

December 24 & 25 (Christmas)

Annual Award NominationsNomination forms for the following awards will be due no later than Friday,

November 1. Forms will be available on RARealtors.com by Monday, October 14.

Adrian L. Bendheim, Jr., Sales Associate of the Year

Laverne A. Boschen, Educator of the Year

C. Porter Vaughan, Jr., Outstanding Service Award

Civic Leader of the Year

A. Kenton Muhleman, Jr., Scholarship Award (Rookie of the Year)

RAR/CVR MLS Board of Directors ElectionsOnline Voting

Begins: 4:00pm Wednesday, November 13

Ends: 4:00pm Friday, November 15

Walk-in Voting at RAR

Thursday, November 14, from 8:30am-5:00pm

MLS Billing Dates

BILLED:

September 2, 2013

December 2, 2013

DUE:

September 30, 2013

December 31, 2013

RAR Membership Fees 2014BILLED:

October 1, 2013

DUE:

October 31, 2013

Last year RAR launched a new marketing campaign to uphold the REALTOR® brand and reinforce the REALTOR® value proposition. RAR has continued to use the campaign and its website, WeAreTheR.com, to build public awareness on topics like the REALTOR® distinction, the benefits of working with a REALTOR® and the value of homeownership. Many members have utilized campaign materials to engage with their clients. Here’s how you can get involved in the campaign:

WE ARE THE R CAMPAIGN

SHARE The Housing Interpreter with clients through your blog or social media. Visit WeAretheR.com to embed.

EMAIL [email protected] to connect RAR with your clients for testimonial videos.

SUBMIT REALTOR® community involvement stories at RARealtors.com/news-events/news-room/. RAR communications staff will follow up on submissions to conduct interviews.

RAREALTORS.COM

20132013

RAR LEADERSHIP DIRECTORS

USEFUL

URLSRAR WebsiteRARealtors.com

Bill Pay Siteims.centralvarealtors.com

CVR MLS Rules & Regulationscvrmls.myismart.com

RAR Government AffairsRARealtors.com/government-affairs

David AdamsDawn BradleyNancy CheelyGary DudaCarol HaleyThomas InnesCindy Jez

Lummie JonesMichael MaloneyJim NapierJohn O’ReillyChristina RoyalBoyd Y. Smith

Linda Terry2013 President

Mark Joyner2013 President Elect

Scott Ruth 2013 Immediate Past President

John S. Finn, Jr.2013 Vice President

Grassroots Action Centerrealtoractioncenter.com

RAR EducationRARealtors.com/education

Virginia Real Estate Boarddpor.virginia.gov/boards/real-estate

Virginia Association of REALTORS®

varealtor.com

Consumer WebsiteWeAreTheR.com

VISIT WeAreTheR.com regularly and

share new content online.

LIKE WeAreTheR on Facebook and

share industry tips and commentary.

2013, ISSUE 2 LISTED MAGAZINE 7


CVR MLS

4.8 INACCURATE LISTING DATA 5.7 ADVERTISING OR SELF-PROMOTIONAL INFORMATION IN REMARKS

5.1 LISTING INPUT

5.8 PHOTOGRAPHS

A MECHANIC’S GUIDE TO THE MLSCVR MLS…it’s fast, has lots of shiny options, fields and tools on the dashboard…and can sometimes feel as challenging as working on a race car. And did l mention the 45-page User Manual (a.k.a. the MLS Rules and Regulations) covering everything from unconditional offers of cooperation and

compensation to compliance with the REALTOR® Code of Ethics? Compliance with the rules and regulations does not require a hydraulic lift and full pit crew.

You can attain optimal performance and fine-free cruising if you become familiar with the top ten MLS rule violations.

Listings containing incorrect tax IDs, property types and area designations are among the most common errors identified by the i-check system.

Repair Instructions: Update the listing with the correct information within five calendar days of receipt of the i-check warning notice. No other steps are required, as the i-check system will automatically close out your warning ticket once the correction is made. Note: If the information identified by i-check is inaccurate, you should respond to the i-check notice indicating the information is correct within five calendar days.

Cost of Repair: $250 fine if the identified error(s) is not corrected within five calendar days of the warning notice date.

Branded virtual tours or URL’s, agent and lender contact information are not permitted in public remarks. Note: Unbranded virtual tours and URL’s related to the property or neighborhood in which it is located are allowed, but may generate a warning ticket in the i-check system.

Repair Instructions: Remove the branded information within five days of receipt of the warning notice. You may add such information to Agent Only Comments, if you wish.

Cost of Repair: $250 if not corrected within five calendar days of warning notice date.

Listings must be entered into the MLS database within three calendar days of seller ratification of the listing agreement. There are no exceptions for delivery delays, so agents and brokers should consider this time constraint when preparing both the listing agreement and the instructions for its prompt return following ratification by the seller.

Repair Instructions: None. Failure to submit a copy of the listing agreement to the MLS service within three calendar days is not correctable.

Cost of Repair: $250 fine. Violations of this rule are considered uncorrectable.

All MLS listings are required to have a minimum of one photo uploaded within three calendar days of listing submission. Photos must be of the listed property and/or the surrounding neighborhood. For lots and land, if no photo is available, you may use a copy of the plat or the land template.

Repair Instructions: Upload one or more photos or insert the Land/New Construction template, if appropriate to the property type.

Cost of Repair: $250 fine if one or more photos are not uploaded within five calendar days of the warning notice date.


6.5 DISCLOSURE OF DUAL/VARIABLE COMPENSATION

7.13 REPORTING PENDING STATUS

5.9 OFFICE EXCLUSIVES/EXEMPT LISTINGS

5.10 DELAYED ENTRY LISTINGS

denotes rules which are deemed correctable

denotes rules which are deemed uncorrectable

MLS rules and the REALTOR® Code of Ethics require that dual or variable compensation be disclosed to other MLS users. A dual or variable rate commission arrangement is one in which the seller agrees to pay a specified commission if the property is sold/leased by the listing participant without assistance and a different commission if the sale/lease results through the efforts of a cooperating participant. It can also be one in which the seller agrees to pay a specified commission if the property is sold/leased by the listing participant— either with or without the assistance of a cooperating participant—and a different commission if the sale/lease results through the efforts of a seller.

Repair Instructions: Enter a “Y” in the dual/variable field in the compensation section of the listing.

Cost of Repair: $250 fine if the dual or designated disclosure is not added to the listing within five calendar days of the warning notice date.

Listing status must be updated to pending within three calendar days of contract ratification. Note: If the listing instructions direct the buyers agent to negotiate offers directly with the seller (limited service/MLS only listings), it is the responsibility of the buyer agent to notify the listing agent within three days of contract ratification. The listing agent then has three days from receipt of that notification to update the pending status.

Repair Instructions: None.


continued next page

If a seller does not wish to have their listing in the MLS, they must indicate those instructions in the listing agreement and a copy of the agreement must be filed with the MLS within three days of the sellers signature.

Repair Instructions: None. Failure to submit a copy of the listing agreement to the MLS service within three calendar days is not correctable.


If a seller requests that showings be delayed until a certain date, the listing must be entered into the MLS database within three calendar days of the date of the sellers signature. A “Y” should be entered in the delayed showing field followed by the date when showings will commence.

Repair Instructions: None. Failure to enter a delayed showing listing within three days of the sellers signature is not correctable.

Cost of Repair: $250 Fine. Violations of this rule are considered uncorrectable.


CVR MLS

CVR MLS CLASSES SEPTEMBER – NOVEMBER 2013A great way to earn free CE/PL credits!

A Mechanic’s Guide to the MLS continued

FRI 06iMapp™ Tax Records 1pm – 3pm New Member MLS Training 9am – 12pm

MON 09 10am – 12pme-Deal Instanet™ Workshop

MON 16Mobile Devices 1pm – 4pme-Deal Instanet™ Workshop 1pm – 3pm

FRI 20 9am – 12pmNew Member MLS Training

WED 02 1pm – 3pmMLS Road Rules

MON 07 DocBox™/Authentisign™ 1pm – 3pmNew Member MLS Training 9am – 12pm

THUR 17New Member MLS Training 1pm – 4pm

SEPTEMBER

WED 06 1pm – 4pmNew Member MLS Training

THUR 07 10am – 12pme-Deal Instanet™ Workshop

FRI 08 9am – 12pmBuyer Prospecting

TUE 12 10am – 12pmInstanet™ Forms/Transaction Desk

TUE 19 1pm – 4pmNew Member MLS Training

NOVEMBER

PHONE:804 422 5000

EMAIL: [email protected]

WEB: RARealtors.com/education

FOR MORE INFORMATION OR TO REGISTER

OCTOBER

12 LOCKBOX SERIAL NUMBER REQUIREMENT

12.2.3 LOCKBOX KEY USE RESTRICTIONS

ROADSIDE ASSISTANCE

If an active listing indicates lockbox call agent, lockbox call owner, lockbox go direct or Lockbox Call Tenant, the Supra™ lockbox serial number must be entered into the SUPRA LB Serial # field in Tempo™ within three days of the MLS listing entry date.

Repair Instructions: Enter the lockbox serial number. Time saving tip: When you place your lockbox on a property, use your phone to take a photo of the serial number on the box so you will have ready access to that information.

Cost of Repair: $250 fine if lockbox serial number is not added to the listing within five calendar days of the warning notice date.

Lockbox key holders must comply with the listing showing instructions. Use of the lockbox key to gain entry to a property for any purpose other than the exercise of authority or responsibility derived from a legally recognized brokerage agreement or the offer of cooperation by an agent or broker is prohibited. In other words, unless a listing states lockbox go direct, you must arrange your showings through the listing agent.

Repair Instructions: None.


For questions about entering or editing listings, an MLS warning notice, IDX, or MLS Rules and regulations, you can call 804 422 5000 or email [email protected].

The CVR MLS Road Rules class is offered bi-monthly free of charge for CVR MLS members. The class carries 2 hours of CE/PL credit and provides tips and techniques for avoiding fines and getting the most out of your MLS membership. The dates for the next two classes are October 2, 2013, 1pm-3pm and December 9, 2013, 10am-12pm.


MEET THE

BOARD OF DIRECTORS

Christina Royal

Jim Napier

OFFICE AND YEARS IN REAL ESTATE: Virginia Properties (A Long and Foster Company); Licensed in May 1974.

EXPERIENCE AT RAR: Served on Grievance Committee; was involved with REALTORS® helping REALTORS®; Education committee; Taught for RAR from 1993 until 1998.

HOW DID YOU GET INVOLVED IN REAL ESTATE? As a young wife and mother, I wanted a career with flexibility and earning potential. My husband did not want me to work full time, so real estate seemed like a good compromise. He followed me into the business a year after I attained my license and the rest is history.

FAVORITE VACATION SPOT: Spent many summer vacations on the beach in North Carolina and still love the beach, but also love to cruise.

HOBBIES & ACTIVITIES OUTSIDE THE OFFICE: Travel; the Richmond Symphony; reading; spending time with my 3 incredible grandchildren; and family events with my sons, daughter-in-law, seven siblings, and almost 95-year-old mother.

OFFICE AND YEARS IN REAL ESTATE: President and Principal Broker of Napier REALTORS® ERA. Licensed as Sales Associate in 1976; Associate Broker in 1979 and Principal Broker 1990.

EXPERIENCE AT RAR: Served three terms as RAR Director; RAR President in 2002; currently Chairman of the Partnership for Housing Affordability and on the RAR Broker Council.

HOW DID YOU GET INVOLVED IN REAL ESTATE? Grew up in the family business.

FAVORITE REGIONAL TRADITION: Kayaking on the James and enjoying the eggplant parmesan at Mamma Zu’s or Edo’s Squid.

FAVORITE VACATION SPOT: Bald Head Island, NC and anywhere in Alaska.

HOBBIES & ACTIVITIES OUTSIDE THE OFFICE: Playing tennis, listening to live music, learning to play the guitar.

RAREALTORS.COM2013, ISSUE 2 LISTED MAGAZINE 11

THE NEW RVA HOMES APP

RAREALTORS.COM

This summer, CVR MLS proudly debuted the mobile application RVA Homes, giving members a useful tool and another way to connect with and engage clients during the home buying process.

In addition to providing the most accurate on-the-go access to listing information for REALTORS® and consumers, RVA Homes offers a variety of new features and capabilities:

• A touch sensitive “draw search” feature, used to retrieve listings within a drawn area on a map

• A “search nearby” feature that works with a GPS enabled device to locate listings near the user’s current location

• A one-touch maps function that provides agents and consumers with guided directions to each listing

• A “share app” feature that allows agents to send clients an invitation to download the app, which will then be sub-branded with that agent’s information

• The ability to save and share searches and favorite listings between agents and clients

GETTING STARTEDAgent User Name and Password Use the login/password you use for Tempo/Fusion™

to access your sub-branded app. If you have a photo uploaded into Fusion, it will load on the home screen, along with your name and contact information.

Invalid PasswordPasswords are case sensitive unlike Tempo/Fusion. If you are experiencing issues, try using all lowercase letters, then all capitalized letters, then lower case first letter, and capitalized first letter. Be sure to write down the letters you entered in the correct case for future use.

Agent LoginAfter downloading, be sure to click “Agent Login” to access the agent side of the app. At the top of the login page it will say: “Agents see more. Log in to view agent specific data and advanced search filters.”

Sharing the App with ClientsTap the “Share App” button. A screen will appear allowing you to select the method you would like to use (email, text, or social media). If a client already has the app, they can tap the “Add My Agent” button and add your MLS ID provided in the message you send.

QuestionsSearch “app” on blog.rarealtors.com for troubleshooting videos and tips. If this doesn’t solve your issue, contact the MLS Department at 804 422 5004 or [email protected].

CVR MLS

12 LISTED MAGAZINE 2013, ISSUE 2

FHA guidelines offer opportunities for qualified borrowers. These opportunities include:

•Down payments as low as 3.5%

•Gift funds allowed

•Fixed- and adjustable-rate loans available

•Competitive rates

Help your clients get the mortgage they need from the bank they can rely on.Call Bank of America today and ask us how an FHA loan might help your buyers become homeowners.

Call us today to learn more.

Help your clients go from home shoppers to homebuyers with an FHA loan from Bank of America.

Bank of America Home Loans804.525.10103601 Cox RoadRichmond, VA 23233http://mortgage.bankofamerica.com/OverviewOffice.aspx?search=1&id=1006

Minimum credit scores apply. Not all applicants will qualify.

THIS INFORMATION IS NOT INTENDED OR AUTHORIZED FOR CONSUMER DISTRIBUTION. Credit and collateral are subject to approval. Terms and conditions apply. This is not a commitment to lend. Programs, rates, terms and conditions are subject to change without notice. Bank of America, N.A., Member FDIC. Equal Housing Lender. © 2010 Bank of America Corporation. ARE3Q1C2 00-62-1628D 01-2011

A NEW MLS SYSTEM

IS COMINGCVR MLS to Premiere Matrix™ in 2014

After careful consideration and detailed analysis, the Central

Virginia Regional MLS will convert to the Matrix™ MLS system

during the first quarter of 2014. Matrix, from CoreLogic® (the

current CVR MLS vendor), is one of the fastest growing

multiple listing platforms in the United States and sets a

powerful new standard for multiple listing software. The

following are some of the new features available to CVR MLS

subscribers through Matrix:

PERFORMANCE Maximum speed is central to the Matrix product philosophy. Built for

performance from the ground up, the optimized system architecture

allows agents to work within the system faster than ever before.

INTEGRATED MAPPING Seamlessly combining search criteria, map, and results, the dynamic

mapping feature lets users click, zoom, and pan, while results

update in real time—automatically grouping map pins into clusters

when there are too many to display. Users can select listings from

the result list or directly from the map for superior versatility. Bird’s

eye view, street view, satellite view, and driving directions are just a

few of the many display options available to users.

STATS GENERATOROne of the program’s most sophisticated features—the stats

generator—provides agents with an endless array of statistical

analysis options. Starting with a search of any kind, agents can

generate stats for a specific market area, time frame, listing

status…or the entire multiple listing search database. Matrix offers

numerous preset reporting options, making it easy for agents to

generate up-to-date statistical reports featuring attractive charts and

graphs with just a few clicks. Advanced functionality allows for the

comparison of virtually any two market statistics on the same chart.

SPEED BARFrom listing records and tax records to agents and search

shortcuts, the speed bar dramatically reduces the time

required to perform searches of any kind within the system.

Enter any value to immediately search across the entire

system and across all table types. Easy-to-learn shortcuts

make searching faster than you ever dreamed possible.

CARTSThe program’s cart functionality offers agents greater listing

management control. Users can drop listings into any client’s

cart from virtually anywhere in the program, and then easily

view, email, map, or print the listings at their convenience.

This functionality provides a tidy way to work with multiple

clients while navigating the MLS.

SEARCH HISTORYWith Matrix, running a previous search is as simple as a

single mouse click. Matrix automatically saves your recent

searches—complete with a date/time stamp and the number

of results—and displays them in a list conveniently located

near the top of each page. Search history is a terrific time-

saving feature that is perfect for the busy agent serving

multiple clients at once.

CMAA vital component of any multiple listing system, the CMA

module provides agents with a sophisticated toolset for

creating professional listing presentations. Using the Matrix

CMA wizard, agents can customize reports by uploading PDF

pages, branding the front cover, adding price adjustments to

comparables, plus a variety of other options for assembling

a unique document tailored to the individual client. Users

can save incomplete CMAs, and print or email final reports

directly to the client portal.

CONCIERGEMatrix offers a variety of options when it comes to

automatically e-mailing listings to clients. The concierge

feature lets agents view and approve listings before sending

them. After being notified of new matches, agents can

approve or decline listings that meet their clients’ search

criteria. The concierge style of email management provides

greater control over listing data distribution, ultimately

fostering higher client interest and satisfaction.

CVR MLS



CLIENT PORTALWith the client portal, agents can personally brand the

information delivered to buyers and sellers. Using the portal’s

split screen technology, clients can more effectively manage

listings by visually identifying where they are located on the

map. The portal also serves as a powerful communication tool

by allowing clients to categorize listings according to their level

of interest, as well as log their conversation notes to and from

the agent. Clients can further customize their portal experience

by creating and saving searches of their own. Matrix then

provides agents with detailed client activity and portal usage

statistics.

LISTING INPUTMatrix simplifies and economizes listing maintenance with an

easy-to-use input wizard that automatically geocodes properties

and allows the saving of incomplete records. With the Matrix

photo manager, users can upload multiple images at once

and then add an optional description to each. In addition to

this, Matrix provides a supplemental control that makes the

management of listing documents easier than ever.

DASHBOARDThe agent dashboard (i.e. Matrix home page) was designed to

provide at-a-glance summaries of important information and

single-click access to major program functions. Hot sheets,

contacts, market statistics, portal activity and my listings are just

a few of the dashboard’s many areas. By adding, removing,

and rearranging individual dashboard elements, each user can

customize their home page to perfectly suit their specific needs

and preferences.

COUNT-ON-THE-FLYWith Matrix count-on-the-fly, agents see a real-time count

of exactly how many listings match their criteria before ever

submitting a query. Fast listing count feedback makes it easy for

agents to quickly create a search that yields the desired number

of results.

TAX INTEGRATIONMatrix offers multiple public record integration options to suit the

specific needs of your MLS. By importing and hosting tax record

data within the system, Matrix allows for advanced searching,

analysis and report generation. Matrix also works with iMapp™ tax

records, providing a direct link from the listing record in Matrix to

the corresponding iMapp record in the system.

HIT COUNTERMatrix’s hit counter functionality allows agents to track clients’

activity and interactions with the system. Every visit and click

within the client portal is tracked and exposed to the listing

agent. Information such as the number of times a listing has been

categorized as a favorite, possibility, or discard is made available.

The listing hit counter feature can be used to quickly and accurately

gauge consumer interest in a new listing.

CONTACT MANAGEMENTMatrix incorporates powerful contact management functionality. By

keeping contact records in Matrix, agents can easily communicate

with and track the activity clients and prospects. A flexible import

tool makes it quick and easy to transfer records from a variety of

other contact management systems.

HOT SHEETSMatrix provides a broad range of hot sheet options and functionality.

Agents can use a standard system hot sheet or create custom

hot sheets to suit their unique needs. Change of status, price,

dates, and a variety of other details can all be included in agent-

customized hot sheets. This essential functionality keeps agents

up-to-date on the very latest market conditions.

AGENT INFORMATION MANAGERUsing data from the roster, agents can add photos and

customize their personal information as it appears in the Client

Portal, Agent Banners, CMA Cover Sheet, and Email Signature—all

from a single location.

BUTTON BARThe Matrix button bar consolidates all page functionality into one

convenient area for the agent. Perform multiple actions, refine

search results, save specific criteria, or group listings into carts—the

Matrix button bar does it all.

ATTEND A DEMONovember 18th and 19th

CoreLogic® will offer demonstrations at RAR on the Matrix MLS

system. Demo times will be posted on the MLS login screen and

on RARealtors.com closer to these dates. Save these dates on

your calendar and attend a preview session.


Achieving Their Dreams Begins With Exceeding Yours.

At Summit Mortgage, our success is built on earning your trust. Trust that your client will receive exceptional service. Trust that we deliver what we promise. The kind of trust that helps you sleep at night knowing we have it handled.

We Believe In Building Relationships, Not Sales Pitches.

Tommy Samuel - Branch ManagerP: (804) 658-0384 • www.SummitLoansRichmond.com

1519 Huguenot Road Suite 200 • Midlothian, VA 23113NMLS ID #1041 (www.nmlsconsumeraccess.org)

CVR MLS

GET SOCIAL WITH YOUR MARKET KNOWLEDGETo increase your online presence, have your name more frequently appear in search engines, and position yourself as a real estate guru within social spheres, rbiStats™ can help.

rbiStats™ makes it simple to customize and chart local market trends

and statistics AND it makes the social sharing of these customizable

graphs online a breeze. Each readily available graph at cvrmls.rbintel.

com/statistics has social share links by it; including a code generator

to embed the graph into a blog; a print/export feature to print the

graph or save it to a hard drive for future reference/comparison; and a

share button to share the graph (along with commentary) on over 300

different online platforms, including Facebook, Twitter, and Google +.

There are some basic graphs and statistics on the page which are

free and available to all CVR MLS members. These are excellent

references to get started and get a feel for the sharing functionalities.

To delve a little deeper into market trends, an upgrade subscription

option is available, which allows for maximum chart, graph and map

interaction and customization. The service, known as rbiEXPERT, is

available for as little as $16.66/month (with an annual subscription).

If you haven’t yet tried out this supplemental statistics tool, be sure to

take advantage of the free 14-day test drive at:

cvrmls.rbintel.com/products-and-services/subscribe-now.

Make the most of this opportunity by using it to put together top notch

listing presentations during your trial period. For video demonstrations on

how the charts and sharing features work, visit:

cvrmls.rbintel.com/support/demo-videos.

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THUR 5 9am – 12pmFrank Dodd Act Seminar & HB 210

MON 9 1pm – 3pmMobile Devices

WED 11 9am – 5pm(Day 1) CE Mandatory 8 hrs THUR 12 9am – 5pm(Day 2) CE/PL 8 hrs Electives

FRI 13 9am – 5pmShort Sales & Foreclosures (SFR)

MON 16 9am – 12pmRSA Agency

TUE 17 1pm – 4pmResidential Lease/Purchase Contract Workshop

WED 18 8am – 5pmGRI 403: Personal Promotion

THUR 19 8:30am – 5pmPL Mandatory Ethics/Agency/Law

MON 23 9am – 5pmABR Core (Day 1)

TUE 24 9am – 5pmABR Core (Day 2)

THUR 26 9am – 5pmBroker CE 8 hrs

FRI 27 9am – 5pmePro Designation Course (Classroom Part 1)

MON 04 8am – 12pmBroker Office Policy

THUR 07 9am – 12pmFair Housing & the Practice of Real Estate

TUE 12 1pm – 4pmRSA Agency

WED 13 9am – 5pm(Day 1) CE Mandatory 8 hrs

THUR 14 9am – 5pm(Day 2) CE/PL 8 hrs Electives

FRI 15 8:30am – 5pmPL Mandatory Ethics/Agency/Law

FRI 15 9am – 12pmAdvanced Contract Writing

WED 20 8am – 5pmGRI 410: The Code of Ethics is Good Business

THUR 21 9am – 5pmBroker CE 8 hrs

WED 09 9am – 5pm(Day 1) CE Mandatory 8 hrs

THUR 10 9am – 5pm(Day 2) CE/PL 8 hrs Electives

MON 14 9am – 5pmManaging Single Family Homes WED 16 8am – 5pmGRI 412: Construction & New Homes

FRI 18 8:30am – 5pmPL Mandatory Ethics/Agency/Law

MON 21 9am – 12pmFair Housing & the Practice of Real Estate

MON 21 1pm – 4pmRSA Agency

THUR 24 9am – 12pmBrokerage Agreements

MON 28 9am – 12pmAnatomy of the Residential Contract

MON 28 1pm – 4pmContract Drafting Workshop

WED 30 9am – 5pm(Day 1) SRES: Seniors Real Estate Specialist

THUR 31 9am – 5pm(Day 2) SRES: Seniors Real Estate Specialist

SEPTEMBER

NOVEMBER

OCTOBER

RAR EDUCATION CALENDAR SEPTEMBER – AUGUST 2013

FOR MORE INFORMATION OR TO REGISTER (p) 804-422-5000

(e) [email protected]

(w) RARealtors.com/education


ADVANCED CONTRACT WRITING

FRIDAY, NOVEMBER 15, 2013 | 9AM – 12PMINSTRUCTOR: Michael Lafayette

Today’s real estate transactions are complex and require superior contract preparation skills. Attorney Michael Lafayette provides instruction on the effective use of addendums, avoiding ambiguity and recommended language and techniques for addressing the most common deal breakers. Pre-requisite: Anatomy of the Residential Contract

CREDITS:CE: 3 hrs ContractsPL: 3 hrs Offer to Purchase

RAR MEMBER FEE:$55 Before 11/8/13$65 After 11/8/13

$38.50 with the PLE Passport Program

CREDITS:CE: 14 hours Electives

1 hour Agency 1 hour Law

PL: 16 hours Elective

SRES®: SENIORS REAL ESTATE SPECIALIST (2-DAY COURSE)

THURSDAY, OCTOBER 31, 2013 | 9AM – 5PM

Adults aged 50+ represent more than 20% of the U.S. population. For senior adults, the homes that they live in are their largest asset and account for much of their net worth. When you attend the 2- Day Seniors Real Estate Specialist (SRES®) Designation Course you will:

• Gain an understanding of the distinct real estate goals, concerns, and needs of seniors today• Learn the key differences in housing options, such as age-restricted communities, age-in-place design and assisted living• Understand the application of the Housing for Older Persons Act (HOPA)• Become familiar with reverse mortgages and the use of pensions, 401k accounts, and IRAs in real estate transactions• Become familiar with the various professional services such estate planners, reverse mortgage lenders, staging specialists and the

lifestyle needs of today’s seniors

RAR MEMBER FEE:$199 Before 10/16/13$250 After 10/16/13$139.50 with the PLE Passport Program

CREDITS:CE: 3 hrs ContractsPL: 3 hrs Offer to Purchase

RESIDENTIAL LEASE AND PURCHASECONTRACT WORKSHOP

TUESDAY, SEPTEMBER 17, 2013 | 1PM – 4PMINSTRUCTOR: Michael Lafayette

This course is recommended for agents and brokers. Market conditions have spurred an increased demand for Lease-Purchase and Rent with Option to Purchase contracts. These types of hybrid agreements are challenging to create and can create risk exposure for the parties if not properly prepared. In this workshop, RAR Legal Counsel Michael Lafayette will show you how to protect your clients’ interests, appropriately conform the lease and/or contract documents, and avoid mistakes and omissions common in these arrangements.

RAR MEMBER FEE:$55 before 9/10/13$65 after 9/10/13*

*Call for non-member pricing

CVR MLS ROAD RULES WEDNESDAY, OCTOBER 2, 2013 | 1PM-3PMINSTRUCTOR: Peggy Lynch

In this informative class, Peggy Lynch will review the recent changes to the rules and regulations as well as the enforcement process. Learn how these rules and regulations help you to avoid DPOR and ethical violations, what your duties and rights are as a CVR MLS user and what to do if you receive a warning notice. Don’t miss this opportunity to avoid fines and penalties.

CREDITS:CE: 1 hour of Ethics and 1 LawPL: 2 hrs electives

FREE FOR CVR MLS MEMBERS TO ATTEND

LEARN HOW TO AVOID FINES & PENALTIES WHILE EARNING FREE CE/PL CREDIT

Register at RARealtors.com or call 804 422 5000

$38.50 with the PLE passport program

RAREALTORS.COMRAREALTORS.COM

RICHMOND REAL ESTATE TRENDSOCTOBER 22, 2013

To Register

Online: RARealtors.com

Phone: 804 422 5000

Registration Fee:

$20 through 10/1/13

$25 After 10/1/13Chris Chmura President and Chief Economist, Chmura Economics & Analytics

Dr. Bob Holsworth Founder, VirginiaTomorrow.comManaging Principal, DecideSmart

Join Chris Chmura and Bob Holsworth at the Virginia Museum of Fine Arts for an insightful look into the current economic and political climate, as well as a glimpse into how these developments will likely shape the near future of the housing industry. Cocktail reception to follow in the Marble Hall.

REALTORS® are viewed as trusted advisors on local market conditions. Don’t miss this opportunity to hear from two highly esteemed experts and build on current market knowledge.

PROFESSIONAL DEVELOPMENT


To Register

Online: RARealtors.com

Phone: 804 422 5000

Registration Fee:

$20 through 10/1/13

$25 After 10/1/13

THE DIFFERENCE IS IN THE DETAIL.

HHHuntHomes.com

Introducing the HHHunt Homes

Vacation and Gift Card Giveaway!

3.5% COMMISSION+$150 Visa Gift Card

4th+ home sale


2nd & 3rd home sales


1st home sale

Up to $150GIFT CARD

per sale

NYC FIJI

The more you sell, the more you earn. Sell any home now through December 31, 2013 and you qualify for our Realtor Rewards increased commission program. In addition, you will receive a visa gift card and

be entered into our grand prize drawings! Just our way of saying Thank You for partnering with us!

Limited time only. Certain Restrictions apply. Information deemed reliable, but not guaranteed. Offers, Prices and Promotions subject to change without notice. Fiji grand prize will be a $5.000 travel voucher. NYC trip will be a $3,000 travel voucher, and in the event of a tie, a drawing will determine winner. Cannot be combined with any other offers. Promotion valid on all contracts written between January 1, 2013 and December 31, 2013. Pricing is subject to change without notice. Must be present at grand prize drawing event in January 2014 to be eligible for the grand prize giveaway. See Sales Executive for full details.

Earn a bonus gift card with every sale;

our way of saying Thank You

Weekend shopping trip in NYC for realtor

with the most sales with HHHunt Homes.

For every HHHunt sale get an entry for a grand prize trip to Fiji!

The more you sell, the betteryour chances of winning.

HHH-1726 2013 Realtor Incentive Program H1 4.indd 1 2/13/13 12:31 PM

RAREALTORS.COM

So, what does this mean for new salesperson

licensees who have not completed their 30 hours of

PLE? If you are reading this article and began your

post licensure education after January 31, 2013, your

PLE credit hours may be at risk. If you have taken

classes carrying PLE credit, you may only use those

credits to satisfy your post license education if you

complete all of the remaining hours in the PLE track

before December 31, 2013 (regardless of when your

license was issued). If you do not complete all 30 of

your PLE hours by December 31st, as of January 1,

2014 any PLE credit hours you have acquired will not

count toward your 30 hour requirement, and you will

need to take 30 hours of the new SPLE curriculum

before your one year anniversary date.

The RAR education passport program can help

you secure those remaining PLE hours. The PLE

Passport allows you to select a customized set

of PLE classes covering the hours you need and

register for those classes at a 30% discount.

This RAR member benefit is available to all new

salesperson licensees who need or want to

complete their education hours before the end of

the year. Passports can be purchased in 3, 6 or 12

hour blocks and all Passport holders receive the

required 3 hour Fair Housing course free of charge.

Your PLE hours and the PLE Passport program both

expire on December 31, 2013. If you have questions

about your post licensure requirements, want to

check your credits, or register for your custom PLE

Passport, call 804 422 5000.

New salesperson licensees must complete 30-hours of approved post-license education curriculum within one year of obtaining their salesperson licenses. Since 2004, new salesperson licensees have satisfied this requirement by completing the Three-Track Post-License Education (PLE ) program. On July 1, 2013 a new Single Track Post Licensure Education (SPLE) requirement went into effect.

The PLE program is being phased out and will EXPIRE on December 31, 2013.

NEW PLE PASSPORT PROGRAM ASSIST NEW SALESPERSON REQUIREMENT

PROFESSIONAL DEVELOPMENT

Get real estate license info, quick links to DPOR forms and applications, Fair Housing updates and online license renewal services.

“LIKE” VIRGINIADPOR ON FACEBOOK


RAREALTORS.COM

NEW POST LICENSURE EDUCATION REQUIREMENTSEFFECTIVE JULY 1, 2013

New Salespersons with license expiration dates between July 1, 2012 and June 30 2014 must complete the 3 hour Residential Standard Agency (RSA) course.

Fair Housing 2hrs

Escrow Mgmt. 3 hrs

Agency3 hrs

Ethics3 hrs

RE Law8 hrs

Contract6 hrs

Risk Mgmt.3 hrs

Industry Trends 2 hrs

New Salespersonslicensed between July 1, 2012 and June 30, 2013

New Salespersons licensed after June 30, 2013

NEW 30 hour Single Track Post Licensure (SPLE)8 mandatory course categories totaling 30 hours

30 Hour Post Licensure (PLE) 15 mandatory course categories and 15 elective hours

IMPORTANT NOTICE Licensees who have begun a 30 hour PLE track MUST complete all 30 hours of PLE before December 31, 2013. All PLE hours expire as of December 31, 2013. Licensees who DO NOT complete their 30 PLE hours by year end will be required to complete 30 hours of SPLE prior to their one year license anniversary.

If you have questions about your post licensure education please call theRichmond Association of REALTORS® Education Department 804 422 5000.

NEW SPLE Track


PROPOSED MEALS TAX :AN INVESTMENT IN HENRICO AND CHESTERFIELD

On November 5, when Henrico County voters cast their ballots for

statewide candidates, they will also vote on a 4% meals tax referendum.

The Henrico Board of Supervisors unanimously endorsed the ballot

measure in order to generate the revenue needed to close a $33 million

dollar budget gap for fiscal year (FY) 2015. The revenue generated by

the meals tax will be used exclusively to fund the operational needs and

capital projects of Henrico public schools.

How We Got Here

Due to the recession, Henrico and its citizens suffered a $4 billion loss in real estate value. Because Henrico

(like all other localities in Virginia) relies heavily on real estate taxes, county revenues have decreased

dramatically each year since FY 2009. Additionally, the General Assembly’s decision to obligate local

governments to pay into the Virginia Retirement System (VRS) for teachers dealt another staggering blow

to the county’s budget. This unfunded mandate will require the county to pay $500 million into VRS in the

next two decades.

Steps Henrico has Taken to Address the Shortfall

Henrico has a well-deserved reputation for fiscal conservatism and efficient, effective management. During

the economic downturn, Henrico did not raise real estate taxes, eliminated $115 million from its budget

over the last four years, reduced its workforce by 650 positions, utilized $100 million in cash reserves and

reduced the school system’s budget by $70 million. These measures have allowed the county to make the

least visible, least painful cuts without decreasing the quality of services delivered to Henrico citizens.

GOVERNMENT AFFAIRS

RAREALTORS.COM

“Any cuts will affect the quality of services delivered to Henrico citizens, particularly our children’s educational experience.”



Where Things Stand Now

The County needs $33 million to meet its FY 2015

obligations. Of this $33 million, $18 million is needed

for the school system’s budget. A 4% meals tax

generates $18 million annually, as would a 6¢ increase

in the real estate tax. If the meals tax referendum is

defeated, the County will most likely need to raise the

real estate tax by 6¢ (per $100 of value) or reduce the

budget for schools and public safety. Seventy-six percent

of the County’s budget is devoted to education and

public safety.

Reductions in these services would adversely affect

all residents of and businesses in Henrico. Because

the school system has already made cuts in programs,

90% of the schools budget is now personnel costs; so

additional cuts to the schools will invariably drive up

the pupil/teacher ratio. Any cuts will affect the quality of

services delivered to Henrico citizens, particularly our

children’s educational experience.

Why The Meals Tax?

• A 4% meals tax raises $18 million annually as would a

6¢ increase in the real estate tax rate.

• Unlike the real estate tax, the meals tax is an optional tax (if

a person chooses to eat out, the person pays the tax.)

• Over 40% of the meals tax revenues will be paid by

non-county residents.

• For a house valued at $250,000, a 6 cent increase in

the real estate tax results in an annual increase of $150;

that same household would have to eat out to the tune

of $3,750 each year to pay the same in meals taxes.

• An increase in the real estate tax is far more threatening

to the County’s economic development prospects than

a meals tax; at 87¢ per $100, Henrico’s tax rate is the

lowest of the fifteen largest localities in Virginia.

• Over 200 jurisdictions in Virginia have a meals tax.

• Despite a meals tax, the City of Richmond has seen

phenomenal growth in the restaurant industry and an

increase in taxable sales.


The referendum questions focus on:

• Issuing debt of $304 million in school projects — renovations

to ten schools and one new school to ease overcrowding at

Watkins and Bettie Weaver elementary schools.

• Issuing debt of $49 million to replace a near-obsolete

communications system used by police, fire and

emergency personnel.

• Seeking a meals tax of 2% to address the public

education and public safety capital projects noted above.

While the 2004 school bond referendum focused on

addressing growth and overcrowding issues, this fall’s

bond package focuses on revitalizing older schools. The

average age of the elementary schools included in the

bond referendum is sixty-two years, for middle schools it

is forty-seven years.

The schools selected for revitalization serve the County’s

aging neighborhoods most in need of revitalization.

The meals tax will ensure the County has the revenue

needed to carry out the revitalization outlined within the

comprehensive plan. A direct correlation exists between

school performance and property values, thus the County

must place a premium on efforts that will maintain, and

where necessary, revitalize these areas. Improving the

County’s aging schools will improve the surrounding

neighborhoods and ensure these neighborhoods remain

vibrant and attractive for current and future homeowners.

Why Is The Meals Tax Important To REALTORS®?

This meals tax referendum will help maintain a strong,

competitive school system that is the cornerstone of

a flourishing Henrico County. Individuals and families

will not buy a house until they have first bought into a

community’s quality; schools are an essential element

in that quality of life.

Henrico has a reputation for being a well-managed

county, with excellent jobs and amenities, a high-quality

transportation system and a nationally regarded public

education system. If REALTORS® want Henrico to retain

its competitive advantages—a low tax environment

that attracts businesses and a world class educational

system that not only produces work-force ready talent

but also attracts jobs and residents to the County—then

they should support the meals tax in November.

Chesterfield County Referendums and School Revitalization

Chesterfield voters will also have the opportunity

to vote on a meals tax referendum in November.

Chesterfield voters will decide three referendum

questions: two bond issues and a meals tax.

GOVERNMENT AFFAIRS


23www.RAReal tor s .com LISTED • 2010 ISSUE 1

Richmond Association of REALTORS®

8975 Three Chopt Road • Richmond, Virginia 23229 Ph 804.422.5000 • Fx 804.422.5088

You.Every year, there are legislative proposals that place the real estate industry at risk. Make your RPAC investment now to ensure our continued success. Go to www.RARealtors.com today!

Now More Than Ever

What’s Missing?

www.fi rstamrealestate.com Phone Orders: 800.444.9030 • Service: 800.992.3400

See contract for details of coverage. ©2013 First American Home Buyers Protection Corporation. All rights reserved.

Save time, energy & money

Make sure your clients are safe-guarded against the cost of unexpected repairs & replacements of their covered major

systems and appliances.systems and appliances.

Katy Allenbaugh-Richards katyrichards@fi rstam.com804.402.7269

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RAREALTORS.COM

WHAT MEMBERS SAY ABOUT RAREarlier this year, RAR surveyed its membership to gauge member satisfaction and identify areas for improvement. Thank you to all who provided feedback. Overall, the results were quite positive and insightful. A strong majority of respondents find great value in the products and services of RAR and CVR MLS.

Over 76% of members surveyed rated the overall value of RAR’s products and services somewhere between “good” and “excellent.”

Over 73% rated the value of CVR MLS products and services between “good” and “excellent.”

OVERALL VALUE OF CVR MLS PRODUCTS & SERVICES

THE VALUE OF CVR MLS

17.62%

25.24% 31.90%

19.05%6.19% EXCELLENT

POOR

GOOD

FAIR

VERY GOOD

20.48%

25.24% 30.95%

17.62%5.71% EXCELLENT

POOR

GOOD VERY GOOD

FAIR

RAR’S EDUCATION PROGRAM When asked how they would rate the overall quality of the education provided by RAR, almost 90% of respondents indicated that they ranked it somewhere between “good” and “excellent.” A vast majority of participants ranked RAR’s education program between “very good” and “excellent” for course selection, convenience of class times, ease of registration, and the instructors’ knowledge of materials.

25.29%

40.80%

EXCELLENT VERY GOOD GOOD FAIR POOR

8.62%

1.72%

23.56%


RAREALTORS.COM

Over 91% of members surveyed responded that when interacting with the staff of RAR, the member service they receive falls somewhere between “good” and “excellent.” The greater majority of participants responded “excellent” (over 39%).

About 93% of respondents agreed or strongly agreed that RAR is “responsive.” Over 95% agreed or strongly agreed that RAR is “professional.” Over 87% agreed or strongly agreed that RAR is easy to do business with. Finally, over 77% agreed or strongly agreed that RAR looks out for their interests.

strongly agree disagree

agree strongly disagree

Over 81% of survey participants rated the quality of RAR’s lobbying efforts between “good” and “excellent.”

facilitating quality necessary e�ective dedicated strong informed beneficial comprehensive friendly innovative organized competent proactive excellent good knowledgeable professional informative

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dedicated strong informed beneficial comprehensive friendly innovative organized competent proactive excellent good knowledgeable professional informative great accessible functional progressive service concerned valuable adequate progressive supportive helpful responsive

improving reliable thorough e�cient timely facilitating quality necessary e�ective dedicated strong informed beneficial comprehensive friendly innovative organized competent proactive excellent good

knowledgeable professional informative great accessible functional progressive service concerned valuable adequate progressive supportive helpful responsive improving reliable thorough e�cient timely facilitating quality necessary e�ective dedicated strong informed beneficial comprehensive

friendly innovative organized competent proactive excellent good knowledgeable professional informative great accessible functional progressive service concerned valuable adequate progressive supportive helpful responsive improving reliable thorough e�cient timely facilitating quality necessary

e�ective dedicated strong informed beneficial comprehensive friendly innovative organized competent proactive excellent good knowledgeable professional informative great accessible functional progressive service concerned valuable adequate progressive supportive helpful responsive improving reliable thorough e�cient timely facilitating quality necessary e�ective

dedicated strong informed beneficial comprehensive friendly innovative organized competent proactive excellent good knowledgeable professional informative great accessible functional progressive service concerned valuable adequate progressive supportive helpful responsive

improving reliable thorough e�cient timely facilitating quality necessary e�ective dedicated strong informed beneficial comprehensive friendly innovative organized competent proactive excellent good

knowledgeable professional informative great accessible functional progressive service concerned valuable adequate progressive supportive helpful responsive improving reliable thorough e�cient timely facilitating quality necessary e�ective dedicated strong informed beneficial comprehensive

friendly innovative organized competent proactive excellent good knowledgeable professional informative great accessible functional progressive service concerned valuable adequate progressive supportive helpful responsive improving reliable thorough e�cient timely facilitating quality necessary

e�ective dedicated strong informed beneficial comprehensive friendly innovative organized competent proactive excellent good knowledgeable professional informative great accessible functional progressive service concerned valuable adequate progressive supportive helpful responsive improving reliable thorough e�cient timely facilitating quality necessary e�ective

dedicated strong informed beneficial comprehensive friendly innovative organized competent

informative

helpful

valuableprogressiveinnovativeorganized

faci

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ing

proa

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ene

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good

serv

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pete

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knowledgeable

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excellent

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concernedadequate

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concerned

friendly

professional

grea

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Generated from RAR member-supplied adjectives.

EXCELLENT VERY GOOD GOOD FAIR

POOR

39.05%

30%

22.38%

6.67%

1.90% EXCELLENT VERY GOOD GOOD FAIR

POOR

19.58%

38.10%

23.81%

13.76%

4.76%

RAR’S MEMBER SERVICE

RAR’S RESPONSIVENESS MEMBERS DESCRIBE RAR

RAR’S LOBBYING EFFORTS

41.43%RAR IS RESPONSIVE

RAR IS PROFESSIONAL

51.43%

47.14%

5.71%

3.81%

1.43%

0.95%

48.10%

RAR IS EASY TO DO BUSINESS WITH

RAR LOOKS OUT FOR MY INTERESTS

47.62%

45.71%

39.52%

31.43%

9.05%

15.71%

3.81%

7.14%



Experience counts. Experience the REMN difference.

The mortgage company built with the customer in mind.

Founded in 1989, Real Estate Mortgage Network serves the lending needs of home buyers, real estate professionals and builders across the country. Our associates are passionate

about fulfilling the American dream, and realize they are the key to unlocking the mortgage process. In 2012 alone, REMN closed nearly $5 billion in home loans,

solidifying its position as one of the largest independent non-bank lenders in the U.S.

At REMN, we have a loan program for every situation as well as mortgage solutions that many traditional lenders do not have, including:

• FHA, USDA, VA, Conventional with 3% and 5% down payment options.• Both FHA and Conventional Home Renovation Loans with Concierge Service to buyer and contractor.• Short on Sale (SOS), a division created to help Agents and sellers throughout the Short Sale process.

• Personal service that’s sometimes hard to find in the financial services industry.

Contact Lindy Pond, Branch Manager, Loan Originator (NMLS # 203141) at 804.482.0606 / [email protected] / remn.com/LindyPond

Learn more about our growing company at www.remn.com.

Real Estate Mortgage Network, Inc. is located at 4870 Sadler Road, Suite 300, Glen Allen, VA 23060. Licensed by the Virginia State Corporation Commission # MC 3046. Visit www.remn.com for more information.

Working with the right team makes all the difference.

Monarch Mortgage continues to spread its wings through Richmond.

Monarch Mortgage offers a wide array of loan programs and competitive low interest rates tailored to fit your needs. With local processing, closing and underwriting the decisions are made here, that’s right in Richmond. We have all the right tools to make your loan process fast, easy and enjoyable. So if something has been missing with your mortgage lender, we invite you to join a strong bank with a growing reputation.

Larry Baughman804-615-1544

[email protected]# 706210

Greg Cuenin804-639-8526


Vanessa McLane804-986-5096


Bebe Jessee804-389-2759


Kimberly Pannell804-337-3992


Carey Sousa804-281-4441

[email protected]#1011236

Laura Pollock804-639-8524


Trey Cooper757-652-1504


www.monarchmortgage.com I Midlothian: 14700 Village Square Place I Richmond: 1801 Bayberry Court Suite 201Member FDIC EQUAL HOUSING LENDER

www.CapCenter.comCap Center, LLC I 4510 Cox Road I Suite 402 I Glen Allen, VA 23060 I 804.968.5000

* Certain limitations may apply. CapCenter is licensed by NMLS, I.D. Number 67717. More information is available atwww.nmlsconsumeraccess.org.

The perfect closing – it’s whatevery realtor hopes for. Nomistakes. No surprises. Justsmooth sailing with every detailcovered so everybody leaves thetable happy. That’s how we dothings at CapCenter. Great ratesand zero closing costs are ourrecipe for success with borrowers.

CAPCENTERMORTGAGECLOSINGS AREALWAYSA

PIECEOF CAKE.But we add two other specialingredients that realtors reallylike, also—a streamlined easyloan process and attorneyrepresentation for our customersat closing, paid for by CapCenter.So our closings are a piece ofcake. And for our realtor partners,that leaves a very sweet taste intheir mouths.

Realtor2013:Layout 1 5/28/13 2:48 PM Page 1

sept 2013 listed magazine

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