servesmart 2 0 - customer engagement mobility platform
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Customer Engagement Mobility Platform
Engaging tomorrow’s customer
In an always-on, always connected world,
consumers demand personalized
engagement at each and every touch
point
This is the age of the empower_ed customer
Source- SAP CMO Council 2014
The Rules of Engagement are changing
75%
of consumers want to provide
feedback on their experiences in the
moment
86%
of buyers are willing to pay
more for a better customer
experience
73% of users want to
interact with loyalty programs via their mobile
devices
The key is to leverage technology to deliver experiences that are
Contextually aware
Real time
Personally relevant
“If you keep on doing what you’ve always done, you will keep getting what you’ve always got” – W.L. Bateman
Its time to rethink your customer experience roadmap
Understand how customers interact with you Understand their needs and desires, guide them through the journey
Engage at the point of contact Stop telling, start listening, deliver relevant and timely offers
Empower your customers Provide information and interaction avenues anytime,anywhere
Become personal again! Create and deliver amazing personalized experiences on, or off premises
PERSONAL_ISE
Our platform based engagement solution ties together customer journey and context to understand, engage and personalize customers interactions anytime and anywhere
Multichannel Customer Interaction Repository
In store Tablet Application
End User Mobile Application
ServeSmart Engagement Engine (Powered by EPOCh)
Understand
Engage
Personalize
Data Gateway
Engagement Dashboard
In store Sensors
helps
UTILIZE data across channels, systems &
platforms
ENABLE customers to orchestrate their
own journey
PROVIDE real time insights to elevate
customer experience
In store Tablet Application Enhance in store brand experience
Feedback Measurement
Custom POS
Behavioral Summary
POS Integration
Catalogue Browsing
Personalized Offers
Loyalty Integration
Store Locator
Rewards Redemption
Mobile Wallet
End User Application Provide seamless brand
experience at a click
Engagement Dashboard Analyze, visualize and monitor
engagement anytime, anywhere
Customer Experience Management
Loyalty Management
Feedback Summary Behavioral Profiling
Customer Insights Generation
Campaign Management
Social Sharing
Offer Optimization
Lifecycle Management
Predictive Analytics
Engage with your customers like never before
