service charter 2012/13
DESCRIPTION
Document that describes what we offer to enhance the academic experience of the students of Tuscan universities.TRANSCRIPT
Service Charter 2012/13
Diritto allo Studio Universitario
www.dsu.toscana.it
facebook.com/dsu.toscana
The English translation of the Service Charter has been realized through co-financing for the Project ANCI “Pisa city for students.”
July 2012Publication edited by the “Communication and Quality”Layout by: Leda LazzeriniCollaborated Services of the DSU Tuscany
Dear Student,
The Service Charter is a document that describes what we offer to enhance the academic experience of the students of Tuscan universities: grants, catering and accommodation, counselling, all designed to ease and enhance your academic life, so that you can become a real student citizen.
In addition, the Charter describes the quality standards that DSU Toscana is committed to providing in its services, and failure to meet such standards will entitle you to receive compensation, which clearly shows how much the Board cares about protecting its users from any non compliance.
In a financial scenario in which social rights are progressively eroded, the Board’s priority is to extend the range of its services to help the most deserving and talented students with limited financial means achieve the highest academic standards, while still providing the excellent quality standards DSU Toscana is known for.
To achieve this, the Board pursues social equality and solidarity principles and apportions tuition fees to the student’s actual income or assets, in an effort to reduce costs for the less wealthy ones, charging that little bit extra to the wealthier ones.
This is a commitment you will learn about yourself as you read these pages, and we hope and wish this brochure and DSU Toscana may help you through your academic experience.
The President
Sum
mar
y
pagRight to University Education 9Quality standars 15
User feedback 16Students’ recommendations about local services 18Compliance with indicators 19Complaint procedure 24
Subsidies 27Scholarships 29International exchange scholarship programmes 31Special scholarships 31Scholarships for disabled students 32Nursing scholarships 32Unsecured student loans 33Info 34
Catering 37Good, healthy, sustainable 38Admission 39Info 42
Halls of Residence 47Application and Allocation procedures 48Description 49Housing allowance 58
Sum
mar
ypag
Info 60Culture and sports 63
Info 68Counselling 71
Courses and workshops 74Info 76
Support Service 79Study rooms 80Internet 81Looking for a house 83Transport 88
Background
The 2012/13 issue of the traditional “Guida ai Servizi”, with information about the Board’s work, has now been converted into a Service Charter. The decision to produce this publication was taken to abide by the statutory requirements (Legislative Decree 150/2009 and Civit (CiVIT = Independent Committee for Assessment, Transparency and Integrity of Public Administration) resolutions no. 88/2010 and no. 3/2012) and to cater to the need to make the Board’s commitment more transparent in the way it protects the users’ rights and defends its users from any non compliance, by laying down a number of quality standards, which if unmet entitle the users to receive compensation in kind.While retaining the general artwork and makeup of the earlier issues, this brochure has been completed by a section that explains how quality standards and user relations are rated, i.e.:
3 Survey of requirements; 3 Option to send comments; 3 Description of experienced quality standards
and extent of compensation for failure to meet such standards;
3 Complaint and compensation procedures; 3 Addition, at the end of each section, of
indicators and compensation per service, cross-referenced to the attendant descriptive section.
The Service Charter will be handed out at the DSU front-office desks as well as at any university-related office when submitting an application for a grant or housing, and it is a helpful tool to learn about all the Board does for the students, to find contacts and details about each service, to see the indicators the Board aims to meet, and to learn about the Board’s user protection systems and the end-users’ rights and duties.
Righ
t to
Univ
ersit
y E
duca
tion
10
Right
to U
niver
sity
Educ
atio
n
All citizens have the same social dignity and are equal before the law, without distinction of any kind, such as gender, race, language, religion, political opinion, personal or social status.
The Republic of Italy is responsible for removing the economic and social obstacles that, by actually limiting the citizens’ freedom and equality, prevent the human person fully developing and all workers participating in the political, economic and social organisation of the country.
Italian Constitution, Article 3
[…] The most deserving and talented students of limited financial resources are entitled to achieve the highest academic levels.
The Republic of Italy implements such right by allocating grants, family benefits and other allowances based on the student’s qualifications.
Italian Constitution, Article 34
11
Right
to U
niver
sity
Educ
atio
n
DSU Toscana is the Azienda per il Diritto allo Studio Universitario della Regione Toscana (tuscan regional board fot the right to university education), providing services to students of three- or five-year degree courses, master’s degrees, postgraduate courses or
specialisation schools, at the following universities:
• University of Florence, Pisa and Siena
• University for Foreigners of Siena
• Academy of Fine Arts of Carrara and Florence
• Music academies and conservatoires of Florence, Livorno, Lucca and Siena
• Art School of Florence
• Translation School of Pisa
• Siena Jazz University
DSU Toscana allocates benefits to the most deserving and talented students with limited financial resources, based on the student’s
12
Right
to U
niver
sity
Educ
atio
nqualifications, and general services to all university students.
Grants, accommodation in halls of residence for non resident students, benefits for foreign guest students and for cultural and publishing initiatives are provided on the basis of the student’s qualifications; while catering services, counselling, housing counselling, discounts for cultural or sporting events are available to all students.
The President of the Board is the legal representative of DSU, who chairs the Board of Governors and supervises the Board’s management and the achievement of its goals.
The Board of Governors at DSU Toscana lays down the goals and programmes that need to be pursued and checks if such goals are achieved. Regional authorities, university leaders and students sit on the Board.
The Board of Auditors audits all the records issued by the Board to make sure they meet all accounting and administrative requirements.
13
Right
to U
niver
sity
Educ
atio
n
Boards of DSU Toscana• President
Marco Moretti [email protected]
• Board of Governors Giovanni M. Avena, Ettore Bucci, Simone Consani, Raffaele Maio, Daniela Galanti, Leonardo Landi, Anna Nozzoli, Antonella Siani [email protected]
• Board of AuditorsCesare Cava, Filippo Sani, Fabrizio Zecchi [email protected]
14
Right
to U
niver
sity
Educ
atio
nThe Board is based in Florence. Through its local
organisational units, it provides its services in the university towns of Florence, Pisa and Siena and in the neighbouring areas (Carrara and Arezzo).
The Director, who is appointed by the Board of Governors, is responsible for the financial, technical and administrative management of DSU and has independent organisational, spending and monitoring powers. The Director is assisted by some local managers, in charge of the local organisational units of Florence, Pisa and Siena, and by some area managers in charge of consistent areas.
DSU Toscana consists of multiple facilities, which are responsible for the regular operation of the Board, each one within its own jurisdiction.
Board of DSU ToscanaDirectorPaolo Vicini [email protected]
• Firenze - Viale Gramsci, 36 - 055 22611• Pisa - Piazza dei Cavalieri, 6 - 050 567111• Siena - Via Mascagni, 53 - 0577 760111
Qu
alit
y S
tan
da
rds
Qua
lity St
anda
rds
16
DSU Toscana provides financial allowances (by application), canteens and housing, cultural support and counselling, in the attempt to help the students through their academic experience.
DSU Toscana is committed to achieving the most efficient management system, without compromising on the performance of its services or on customer satisfaction.
To do this, it implements a single quality management system, designed to review, monitor and improve its internal processes; the quality management system was awarded a quality certificate (ISO 9001:2008) in February 2011, as confirmed by an audit in May 2012.
All staff are committed to implementing and maintaining the quality management system and improving its effectiveness. In addition, DSU Toscana promotes user feedback systems and the fulfilment of its quality standards, pursuant to Civit resolution no. 3/2012.
Student satisfaction and quality standards are regularly reviewed through surveys, questionnaires
User feedback
Qua
lity St
anda
rds
17
and the students’ feedback.
Such feedback may be sent to the local students’ council through the mailboxes in the canteens. Feedback is pooled together at quarterly intervals and then disclosed in a public report, available at the service and posted on the website, www.dsu.toscana.it.
All users may send in their comments and suggestions, using the online form at www.dsu.toscana.it or by filling in a hardback form and sending it to the Quality Service.
The Board will reply within 30 days of reception of any such feedback.
Such feedback will enable the Board to get better, locate any criticality and correct it through the implementation of corrective/preventive actions, give timely responses and be more tuned in with the students’ actual needs.
Quality Service Coordinator – O. Fantoni
• [email protected] dei Cavalieri, 6 - 56126 Pisa
Qua
lity St
anda
rds
18
Direct, interactive and functional relations with DSU Toscana as well as with other university students can also be held through the Board’s Facebook profile. DSU Toscana’s page on the popular social network is public and is managed by the Board’s Communication Service, which chairs its discussions and regularly updates its contents.
The quality standards and the provision of local services are regularly monitored by the local students’ councils.
Each area is supervised by a council, composed of 7 students who are elected in each university when renewing the students’ boards. The presidents of such local councils sit on the Board of Governors.
Local students’ councils• Firenze - [email protected]
• Pisa - [email protected]
• Siena - [email protected]
Students’ recommendations about local services
Qua
lity St
anda
rds
19
The local council members are also members of the regional students’ council, the body that ensures students are involved and take part in the Tuscan Regional general services in support of the right to education.
The guidebook describes what DSU Toscana does for the university students: it lists the quality standards of each service that the Board is committed to offering and that can be reported and refunded if found to be lacking.
Actually, the students who use such services may ask the Board for a flat-rate compensation if they find such service to be inadequate, inconsistent or unable to meet the quality indicators set out for each one of them (as specified at the end of the presentation of each service and summed up in the table below).
Only the students who use such services and are regular students of Tuscan universities can submit such claims.
Compliance withindicators
Qua
lity St
anda
rds
20
Claims must be sent in writing within one week of the day on which the failure has occurred, by filling in a special complaint form at www.dsu.toscana.it, “Quality” section, or by filling in the form that can be downloaded from the “Quality” section and sent to the Quality and Safety Service of DSU Toscana, to: [email protected]. In addition to the applicant’s name, surname, permanent and/or temporary address, contact details and matriculation number, the applicant must also provide a detailed description of the service which allegedly failed to meet the indicator/s and the date on which the event happened.
The Board will investigate the event and will eventually make a refund. Such refund will only concern the noncompliance of the service with the specific standard, not the damage or inconvenience it may have caused to the student.
Compensation is forfeited if compliance with the standard has been prevented by some force majeure circumstance (for instance, strike), which will however be notified to the students.
Refundable quality indicators and the compensation procedure are described below.
Qua
lity St
anda
rds
21
Serv
ice
Qua
lity
sta
nda
rdC
omp
ensa
tion
Mo
neta
ry
com
pen
satio
n
Timel
ines
s
ublic
atio
n o
f fin
al
listin
gs
by
the
de
ad
line
sta
ted
in
the
c
all*
*N
ote
th
at
suc
h St
and
ard
is
rela
ted
to
th
e
Reg
iona
l a
utho
ritie
s’ n
otic
e o
f ava
ilab
le fu
nds
3 fre
e
yog
urt
and
fru
it b
oxe
s
Timel
ines
s
Tim
elin
e f
or
revi
ew
of
ap
pe
als
ag
ain
st i
nte
rim l
istin
gs
of
gra
nts,
fro
m t
he d
ay
aft
er t
he s
ubm
issio
n d
ea
dlin
e t
o t
he
pub
lica
tion
of t
he fi
nal l
istin
gs:
30
wo
rkd
ays
3 fre
e
yog
urt
and
fru
it b
oxe
s
Tim
elin
ess
De
live
ry*
of
the
mo
neta
ry s
hare
of
the
gra
nt t
o s
tud
ent
s o
f th
e 2
nd y
ea
r a
nd a
bo
ve,
by
the
de
ad
line
sta
ted
in
the
ca
ll.*D
eliv
ery
me
ans
the
da
te o
f th
e o
rde
r o
f p
aym
ent
by
the
Tre
asu
ry.
No
te
tha
t su
ch
Sta
nda
rd
de
pe
nds
on
ava
ilab
ility
of
tra
nsfe
rs
3 fre
e
yog
urt
and
fru
it b
oxe
s
Tim
elin
ess
De
live
ry*
of
the
se
co
nd
inst
alm
ent
o
f th
e
mo
neta
ry
sha
re o
f th
e g
rant
to
1st
-ye
ar
stud
ent
s b
y th
e d
ea
dlin
e
sta
ted
in t
he c
all,
de
pe
ndin
g o
n th
e d
ate
of
sub
miss
ion
of
the
se
lf-c
ert
ific
atio
n o
f m
erit
-ba
sed
elig
ibilit
y (d
ate
of
the
ord
er o
f pa
yme
nt b
y th
e T
rea
sury
) *
De
live
ry m
ea
ns t
he d
ate
of
the
ord
er
of
pa
yme
nt b
y th
e T
rea
sury
3 fre
e
yog
urt
and
fru
it b
oxe
s
Qua
lity St
anda
rds
22
Ha
lls o
f re
side
nce
Co
ntin
uity
Ca
reta
king
o
n th
e
da
ys
and
a
t th
e
time
s st
ate
d
at
ww
w.d
su.t
osc
ana
.it
for
ma
nne
d
fac
ilitie
s,
exc
ep
t o
n re
gul
arly
-no
tifie
d c
losin
g d
ays
or h
olid
ays
Purc
hase
of a
boa
rd
gam
e fo
r stu
den
ts
livin
g in
Co
ntin
uity
Da
ily c
lea
ning
of c
om
mun
al a
rea
s Pu
rcha
se o
f a b
oo
k fo
r stu
de
nts l
ivin
g in
Timel
ines
s
Sub
miss
ion
of
the
D
ep
osit
Re
turn
A
pp
lica
tion
to
the
A
cc
oun
tanc
y Se
rvic
e
with
in
15
da
ys
of
lea
ving
th
e
ac
co
mm
od
atio
n, s
ubje
ct
to e
xtra
cha
rge
s fo
r d
am
ag
e
(if c
hec
kout
fa
lls o
n th
e l
ast
de
ad
line
of
suc
h b
ene
fit
and
the
ne
w li
stin
g-m
ana
ge
me
nt p
roc
ess
, th
e d
ea
dlin
e
mig
ht b
e m
isse
d)
3 fre
e y
og
urt
and
fru
it b
oxe
s
Timel
ines
sD
eliv
ery
of
the
ac
co
mm
od
atio
n ki
t w
ithin
fiv
e w
ork
da
ys
of t
he d
ate
of a
pp
lica
tion
3 fre
e y
og
urt
and
fru
it b
oxe
s
Qua
lity St
anda
rds
23
Ca
terin
g
Co
ntin
uity
a
nd
Co
nsist
enc
y
Da
ily p
rovi
sion
of
the
se
rvic
e a
t th
e r
ight
op
eni
ng a
nd
clo
sing
tim
es,
e
xce
pt
on
reg
ula
rly-n
otif
ied
c
losin
g
da
tes
or
holid
ays
, o
r in
exc
ep
tiona
l circ
umst
anc
es
for
whi
ch
the
Se
rvic
e is
no
t re
spo
nsib
le (
e.g
. str
ike
s)
3 fre
e m
ea
ls o
r 3
free
yo
gur
t a
nd fr
uit
bo
xes
for s
cho
lars
hip
ho
lde
rs
Equa
lity
Ava
ilab
ility
of
glu
ten-
free
m
ea
ls in
th
e
ca
nte
ens
o
ffe
ring
suc
h se
rvic
e,
on
the
te
rms
laid
do
wn
at
ww
w.
dsu
.to
sca
na.it
3 fre
e m
ea
ls o
r 3
free
yo
gur
t a
nd fr
uit
bo
xes
for s
cho
lars
hip
ho
lde
rs
Equa
lity
and
C
ont
inui
tyA
vaila
bilit
y o
f ve
ga
n m
ea
ls d
urin
g o
pe
ning
tim
es
3 fre
e m
ea
ls o
r 3
free
yo
gur
t a
nd fr
uit
bo
xes
for s
cho
lars
hip
ho
lde
rs
Co
unse
lling
Tim
elin
ess
Rep
lyin
g t
o e
nqui
ries
with
in 5
wo
rkd
ays
, th
roug
h th
e
em
ail
ad
dre
sse
s: o
rient
am
ent
o.fi
@d
su.t
osc
ana
.it o
rient
am
ent
o.p
i@d
su.t
osc
ana
.it o
rient
am
ent
o.s
i@d
su.t
osc
ana
.it
3 fre
e
ticke
ts
for
a
sche
dul
ed
sho
w
Cul
ture
Tim
elin
ess
Revi
ew
of
ap
plic
atio
ns f
or
fund
s in
sup
po
rt o
f st
ude
nt
gro
ups’
c
ultu
ral/
pub
lishi
ng
initi
ativ
es
with
in
30
wo
rkd
ays
of d
ea
dlin
es
In
ad
diti
on
to
suc
h fu
nds,
ava
ilab
ility
of
a r
oo
m t
o o
rga
nise
a
n e
vent
Tim
elin
ess
Allo
ca
tion
of
are
as
to
stud
ent
s’
ass
oc
iatio
ns
and
g
roup
s w
ithin
30
da
ys o
f ap
plic
atio
n *
* su
ch
sta
nda
rd d
ep
end
s o
n th
e a
ctu
al a
vaila
bilit
y o
f su
ch
are
as
Purc
hase
o
f ne
w-
spa
pe
rs
for
one
w
ee
k,
for
stud
ent
s’
ass
oc
iatio
ns
and
g
roup
s
Qua
lity St
anda
rds
24
Article 1 – Purposes
In promoting the Service Charter (pursuant to Legislative Decree 150/2009 and Civit resolutions no. 88/2010 and no. 3/2012), the Azienda Regionale per il Diritto allo Studio della Toscana (hereinafter referred to as the Board) has laid down the quality standards it aims to meet in the provision of its services: they entitle users to submit a complaint and receive flat-rate compensation should they find such standards are not met.
Article 2 – Eligibility for compensation
Only those students who use the services hereunder and who regularly attend Tuscany’s regional universities and university facilities may apply for compensation.
Article 3 – Quality standards
The Board has laid down the quality standards it aims to meet in the provision of its services to target users: if unmet, users are entitled to file a complaint and claim compensation.
Such standards are those listed in the “Quality” section of the Service Charter as well as in the “Quality” section of the Board’s website at www.dsu.toscana.it.
Complaint procedure
Qua
lity St
anda
rds
25
Article 4 – Complaint procedure
If eligible under Art. 2 of this procedure, users who find that a service provided by DSU Toscana fails to meet the indicators listed above at Art. 3 may file a complaint and claim compensation.
Applications must be sent in writing within one week of the day the standard is unmet, by filling in the specific complaint form that can be found in the “Quality” section of the website, www.dsu.toscana.it, or by filling in the specific form that can be downloaded from the “Quality” section of the website and sent to the Quality and Safety Service of DSU Toscana: [email protected]. As well as the applicant’s name, surname, permanent and/or temporary address and matriculation number, the applicant must provide a detailed description of the service that failed to meet the indicator/s and the date on which such failure occurred.
Article 5 – Complaint review
The Quality and Safety Service will respond within fifteen days of reception of the complaint and will contact the faulty service to investigate the extent and grounds of the reported failure. If the complaint is found to be objectively grounded, then the Quality and Safety Service will send a letter to the applicant within seven days of the investigation, stating
Qua
lity St
anda
rds
26
what compensation will be granted and how to get it.
The Quality Service will write to the applicant by the above deadline even if the reported event is found to be ungrounded and, as such, non refundable.
Article 6 – Protective measures
Compensation will only be granted for failure to abide by the specific standard/s listed above at Art. 3, and not for any consequential damage or inconvenience.
No compensation will be granted if the failure to meet the standard is due to a force majeure circumstance, such as natural events, unscheduled maintenance, safety problems, breakdowns of machinery, technical failures, which will be notified to the users on the Board’s usual terms.
Sub
sid
ies
Subs
idie
s
28
Deserving university students of limited financial resources may have access to several forms of subsidies, which are allocated on the basis of the student’s qualifications.
Subsidy tenders are called once a year and can be viewed at www.dsu.toscana.it. The main tenders may be applied for online.
Subsidies are paid at the deadlines stated in the call, by transfer to the student’s current account or on a prepaid card or by payment order to any branch of the Board’s treasurer.
The most important form of subsidy offered by the Board to bear the costs incurred by the students to achieve their academic qualifications is a scholarship.
DSU Toscana provides other forms of subsidies as well, as listed below, and can provide extra financial support in special circumstances.
Subs
idie
s
29
Scholarships consist of a sum of money and a number of free services, which are allocated on the basis of specific financial requirements or merit.
Scholarship holders are given free access to the Board’s catering facilities while non resident students are given accommodation, provided they are eligible and have submitted an application to such end (subject to availability). In addition, scholarship holders are exempted from payment of the regional tax for the right to university education and from any tuition tax or fee, as the case may be.
Subsidy tenders are published in July every year.
Tenders are open to students who are regularly enrolled for their first qualification in a three- or five-year degree course, postgraduate course or master’s degree in a Tuscan university, academy, conservatoire or institute for advanced education.
Merit-based requirements per year and per course are laid down in the call.
Scholarships
Subs
idie
s
30
‘Financial requirements’ means that the student’s Eq uivalent Financial Status Indicator (ISEEP) and Equivalent Assets Indicator (ISPEP) must fall within the range set forth by the regional authorities, as also stated in the call.
Specific merit-based and income-based requirements have been laid down for disabled students, whose disability is listed in Act no. 104/92 or is rated at 66% or more.
Applicants must fill in the online application form at www.dsu.toscana.it and follow the submission procedure.
The deadline for submission is September (November for postgraduate students): the exact deadlines are listed on the call.
The extent and benefits of the scholarships, usually paid in two instalments, depend on the student’s ISEE bracket and place of residence: resident, commuter or non-resident.
Subs
idie
s
31
Scholarship holders receive financial support to take part in the international exchange programmes implemented by their courses (e.g. Socrates-Erasmus...).
The maximum amount is € 1,900.00 for a 10-month stay, or proportionally less for shorter stays. While staying abroad, such amount is supplemented by the value of the services (canteen and/or housing) the students would have been able to use for free as scholarship holders.
Such extra support is granted just once per academic level.
Students who unexpectedly or suddenly find themselves in straitened circumstances (e.g. redundancy, unemployed family members, the student’s or a student’s relative falling ill...) may apply for a special scholarship.
They must document such straitened circumstances in their applications.
International exchange scholarship programmes
Special scholarships
Subs
idie
s
32
Students who have been awarded other financial measures by DSU or other Italian boards or other boards of the student’s native country for the same academic year may not apply for such special scholarships. In addition, such special scholarships are provided just once per academic course.
Scholarship for disabled students include financial benefits and/or free services (canteen and housing) supplied by DSU to disabled students whose disability is listed under Act 104/92 or rated at 66% or more, provided they do not receive any other financial support.
Nursing scholarships are financial aids for nursing students of a Tuscan university.
They are allocated on the basis of specific merit requirements and are compatible with the allocation of other scholarships.
Calls are published every year, usually in September, and have different deadlines,
Scholarships for disabled students
Nursing scholarships
Subs
idie
s
33
depending on the students’ performance. Such scholarships are paid within 2 months of the deadline, as stated in the call.
They are lines of credit opened at a bank for students who fulfil the merit- and income-based requirements, as set forth in a specific call.
Such loans have a limited life and involve medium-term repayments. Loans are supported by a security fund established by the Region, so the banks will not demand any other collateral from the students or their families.
Unsecured student loans
Subs
idie
s
34
Subsidies
• Firenze: Service Coordinator - C. Giatti
Viale Gramsci, 36 - 055 2261234 - 239 - 308
Tuesdays, Wednesdays, Thursdays 10:00-13:00
Viale Morgagni, 51 - 055 2261347
Mondays, Wednesdays, Fridays 10:00-13:00
Tuesdays and Thursdays 14:30-17:00
Via Miele, 3 - 055 2261363
Mondays, Wednesdays, Fridays 10:00-13:00
Tuesdays and Thursdays 14:30-17:00
• Siena: Service Coordinator - C. Galgani
Sportello Servizi e Relazioni con gli Studenti
Via Mascagni, 53 - 0577 760839
Mondays and Wednesdays 10:00-13:00;15:00-17:00
Tuesdays and Thursdays 10:00-17:00
Fridays 10:00-13:00
Info
Subs
idie
s
35
Subsidies
• Pisa: Service Coordinator - P. Masoni
Piazza dei Cavalieri, 6 - 050 567362-363
Monday to Friday 10:00-13:00
Tuesdays and Thursdays 15:00-17:00
• Arezzo: Service Coordinator - C. Galgani
Sportello Servizi e Relazioni con gli Studenti
Via Laschi, 26 - 0575 35981
Monday to Friday 9:00-13:30
Tuesdays and Thursdays 15:00-17:00
• Carrara: Service Coordinator - E. Beisso
Via Roma, 1 - 0585 776035
c/o Accademia di Belle Arti
Mondays 10:00-12:00; 15:00-17:00
Tuesdays and Wednesdays 10:00-13:00
Thursdays 10:00-13:00 - 15:00-17:00
Fridays 10:00-13:00
Subs
idie
s
36
Refu
nda
ble
qua
lity
ind
ica
tors
C
omp
ensa
tion
Timel
ines
s
ublic
atio
n o
f fin
al l
istin
gs
by
the
de
ad
line
sta
ted
in t
he c
all*
*N
ote
tha
t su
ch
Sta
nda
rd i
s re
late
d t
o t
he R
eg
iona
l a
utho
ritie
s’
notic
e o
f ava
ilab
le fu
nds
3 fre
e y
og
urt
and
fru
it b
oxe
s
Timel
ines
s
Tim
elin
e f
or
revi
ew
of
ap
pe
als
ag
ain
st in
terim
list
ing
s o
f g
rant
s, f
rom
th
e d
ay
aft
er t
he s
ubm
issio
n d
ea
dlin
e t
o t
he p
ublic
atio
n o
f the
fina
l lis
ting
s: 3
0 w
ork
da
ys3
free
yo
gur
t a
nd f
ruit
bo
xes
Timel
ines
s
De
live
ry*
of
the
mo
neta
ry s
hare
of
the
gra
nt t
o s
tud
ent
s o
f th
e 2
nd
yea
r and
ab
ove
, by
the
de
ad
line
sta
ted
in t
he c
all.
*De
live
ry m
ea
ns t
he d
ate
of t
he o
rde
r of p
aym
ent
by
the
Tre
asu
ry.
No
te t
hat
suc
h St
and
ard
de
pe
nds
on
ava
ilab
ility
of t
rans
fers
3 fre
e y
og
urt
and
fru
it b
oxe
s
Timel
ines
s
De
live
ry*
of
the
se
co
nd i
nsta
lme
nt o
f th
e m
one
tary
sha
re o
f th
e
gra
nt
to
1st-
yea
r st
ude
nts
by
the
d
ea
dlin
e
sta
ted
in
th
e
ca
ll,
de
pe
ndin
g
on
the
d
ate
o
f su
bm
issio
n o
f th
e
self-
ce
rtifi
ca
tion
of
me
rit-b
ase
d e
ligib
ility
(da
te o
f th
e o
rde
r o
f p
aym
ent
by
the
Tr
ea
sury
) *
De
live
ry m
ea
ns t
he d
ate
of t
he o
rde
r of p
aym
ent
by
the
Tre
asu
ry
3 fre
e y
og
urt
and
fru
it b
oxe
s
Ca
terin
g
38
Cate
ring
DSU Toscana has several catering facilities (some of them are run by DSU, others have been contracted out to private firms) where university students may take their meals at affordable prices.
Excellent food, health consciousness and environmental sustainability are the choices made by DSU Toscana for its canteens, where meals reflect health concerns as well as cultural and religious choices.
DSU’s canteens offer a wide range of well-balanced menus, with organic and locally-sourced ingredients. Optionally, lots of canteens can provide coeliac students with gluten-free meals. Users may look at the ingredients of each food before choosing their meals.
In addition, tastings of local products and themed menus enable the students to discover or learn more about traditional foods.
Using ceramic dishes and steel cutlery sanitised in strictly hygienic conditions reduces the use of disposable plates and cutlery, so waste is kept to a minimum. In addition, all directly-run canteens
Good, healthy, sustainable
Cate
ring
39
implement a separate collection scheme, an effective eco-friendly gesture.
A special magnetic card is required for access to the canteen.
In Florence, such magnetic card is issued by DSU Toscana’s offices; in Pisa and Siena, students only need to use their university’s magnetic badge, but DSU Toscana may issue a temporary magnetic card to first-year students, to specific user groups, or to replace a lost/damaged university badge.
Admission
40
Cate
ring
Canteen cards
• FirenzeViale Morgagni, 51 - 055 2261325
Mondays, Wednesdays, Fridays 9:00-13:00
Tuesdays, Thursdays 15:00-17:00
• SienaVia Bandini, 47 - 0577 226207
Monday to Friday 8:30-11:00
PisaVia Martiri, 7 - 050 550200
Via Betti - 050 541020
Via Cammeo, 51 - 050 567785
Every day, when the canteen is open
• CarraraVia Roma, 1 - 0585 776035
c/o Accademia di Belle Arti
Mondays 10:00-12:00; 15,00-17.00
Tuesdays, Wednesdays 10:00-13:00
Thursdays 10:00-13:00 - 15:00-17:00
Fridays 10:00-13:00
Cate
ring
41
In DSU-run canteens, users may pick and mix different foods at each meal.
Such meals may be large meals, consisting of
a pasta dish, a main course, a side dish, a piece of fruit or yogurt or dessert, bread and a drink (unless differently provided by other facilities), or small meals, consisting of a pasta dish or a main course, a side dish, a piece of fruit or yogurt or dessert, bread and a drink. Some canteens offer different, alternative menus to cater to a wide range of tastes (pizza, sandwiches, salads…), including a takeaway option.
Rates depend on the type of user and type of meal, as listed at:https://areastud.dsu.toscana.it
Such service is free for scholarship holders; for other students, rates depend on the ISEE bracket. DSU may authorise other parties to use its canteens at specific rates.
Meals are paid for at checkout, at the end of the line: cash in the canteens of Florence and Siena, by card in the canteens of Pisa (the magnetic
42
Cate
ring
card is topped up at a special machine located near the canteen or by text message or online, using a credit card or a prepaid card:http://ricarichiamoci.dsu.toscana.it)
Catering• Firenze - [email protected]
Service CoordinatorsM. Viviano, L. Vella
• Pisa - [email protected]
Service CoordinatorsM.L. Toncelli, F. Puntoni
• Siena - [email protected]
Service CoordinatorS. Alessi
• Carrara - [email protected]
Service CoordinatorE. Beisso
Info
Cate
ring
43
A list of the main public canteens of Siena, Florence and Pisa can be found below. For a list of other catering facilities near the universities or for detailed information about opening times, menus, admission and special agreements, visit www.dsu.toscana.it.
DSU Toscana’s canteens
• SienaMensa Bandini
Via Bandini, 47 Monday to Friday, lunch and dinner
Mensa Sant’Agata
Via Sant’Agata, 47 Monday to Sunday, lunch and dinner
Bar available
Mensa S. Miniato
Via De Nicola, 9 CafeteriaMonday to Saturday, lunch and dinnerSundays, lunch Lunch barMonday to Saturday, lunch only
Bar available
44
Cate
ring
DSU Toscana’s canteens
• Firenze
Mensa Calamandrei
Viale Morgagni, 51 Monday to Saturday, lunch and dinner
Coffee.ToViale Morgagni, 51 Monday to Friday, lunch
Bar available
Mensa Caponnetto
Via Miele, 2 Monday to Friday, lunch and dinnerSaturdays, lunch
Bar Novoli
Viale delle Pandette Monday to Friday, lunch
Bar available
Mensa Sant’Apollonia
Viale Santa Reparata, 12 Monday to Saturday, lunch and dinner
Mensa Santa Marta
Via Santa Marta
Monday to Friday, lunchBar available
Cate
ring
45
DSU Toscana’s canteens
• Pisa
Mensa Martiri
Viale Martiri, 7 Monday to Friday, lunch and dinnerSaturdays and Sundays, lunch
Mensa Betti
Via Betti, 7 Monday to Friday, lunchSaturdays, dinner
Mensa Cammeo
Via Cammeo, 51 Monday to Friday, lunchSaturdays, dinner
Mensa I Praticelli
Via Berchet, 40 San Giuliano Terme Monday to Sunday, lunch and dinner
Bar available
Mensa Campus Studi del Mediterraneo
Via del Seminario, 790 (Lucca) Monday to Friday, lunch
Bar available
Mensa CarraraVia Cavour, 49 Monday to Saturday, lunch and dinner
46
Cate
ring Re
fund
ab
le q
ualit
y in
dic
ato
rs
Com
pen
satio
n
Co
ntin
uity
a
nd
Co
nsist
enc
y
Da
ily p
rovi
sion
of
the
se
rvic
e a
t th
e r
ight
op
eni
ng a
nd c
losin
g
time
s, e
xce
pt
on
reg
ula
rly-n
otif
ied
clo
sing
da
tes
or
holid
ays
, o
r in
e
xce
ptio
nal c
ircum
sta
nce
s fo
r w
hic
h th
e S
erv
ice
is n
ot
resp
ons
ible
(e
.g. s
trik
es)
3 fre
e m
ea
ls o
r 3
free
yo
gur
t a
nd f
ruit
bo
xes
for s
cho
lars
hip
ho
lde
rs
Equa
lity
Ava
ilab
ility
of
glu
ten-
free
m
ea
ls in
th
e
ca
nte
ens
o
ffe
ring
su
ch
serv
ice
, on
the
te
rms
laid
do
wn
at
ww
w.d
su.t
osc
ana
.it3
free
me
als
or
3 fre
e
yog
urt
and
fru
it b
oxe
s fo
r sc
hola
rshi
p h
old
ers
Equa
lity
and
C
ont
inui
tyA
vaila
bilit
y o
f ve
ga
n m
ea
ls d
urin
g o
pe
ning
tim
es
3 fre
e m
ea
ls o
r 3
free
yo
gur
t a
nd f
ruit
bo
xes
for s
cho
lars
hip
ho
lde
rs
Ha
lls o
f Re
sid
enc
e
Halls
of R
esid
ence
48
The distance between one’s place of residence and the university premises can be a social and economic obstacle which may undermine the right to university education and is a factor that can really stand in the way of one’s studies.
DSU Toscana relieves the inconvenience of living far from the place where one would like to study and helps students attend their university courses by giving them accommodation in its own facilities, subject to application and availability.
Non-resident students who meet all financial and merit requirements, as detailed in the call published in July every year and expiring in September, may apply for accommodation in a hall of residence. Calls are posted on www.dsu.toscana.it.
Students who are awarded accommodation, subject to application, are convened by a notice posted on DSU website and given sleeping accommodation for one; they have to pay a deposit, which is given back on leaving the accommodation, net of any reported damage or debt with DSU.
Application and Allocation procedures
Halls
of R
esid
ence
49
Accommodation is free for scholarship holders and is allocated for a specific time, as stated in the call (six-month scholarship holders received free accommodation for six months if eligible and can use it for a further six months at a cost).
Accommodation is available for eleven months a year and is closed in August. Some accommodation facilities may be closed for Christmas and Easter.
If they need (subject to documented evidence), regularly-housed students may ask to stay in DSU’s accommodation facilities even when closed, at the rate stated in the call.
DSU Toscana runs sleeping accommodation for over 4,000 people in its halls of residence in Florence, Pisa, Siena, Carrara and Arezzo, in areas that are fairly well connected to the university facilities.
Such halls of residence offer different forms of accommodation (single rooms, double rooms, studios, two-room flats or larger flats) and have
Description
Halls
of R
esid
ence
50
communal areas for reading, studying and relaxing.
Part of the accommodation is accessible to disabled students and their attendants.
Some halls of residence have a few guestrooms for short stays. In addition, accommodation that has not been allocated to anyone or is temporarily unoccupied can also be used as guestrooms.
Several halls of residence offer a daily caretaking service, which is responsible for manning the halls and reporting any damage to the halls or equipment. Some facilities are served by a nearby student restaurant. Lots of halls of residence offer Internet access through a wireless network or through the university’s network, and some of them have computer rooms as well.
Students living in the halls of residence are responsible for the daily cleaning of their rooms. The Board’s staff inspect the rooms at regular intervals to see if they are tidy and well kept. Communal areas are cleaned daily by designated staff.
Halls
of R
esid
ence
51
Tuscany’s halls of residence and a summary of the services available in such facilities or nearby are listed in the Table below.
Halls
of R
esid
ence
52
Hall
of re
siden
ce
Sleeping accommodation
Rooms
Flat
Canteen
Bar
Internet
Study room
Computer room
TV – cinema room
Laundry
Gym
Are
zzo
- Las
chi
Via
Las
chi,
24
05
75 3
5981
263
33
33
Car
rara
- ex
cas
erm
a D
ogal
iV
ia C
atta
neo,
8/1
031
33
3
Fire
nze
- Cal
aman
dre
i e A
TER
Via
le M
orga
gni,
51
05
5 42
811
504
33
33
33
33
Fire
nze
- C
apon
netto
Via
Mie
le, 3
055
2261
368
249
33
33
33
Fire
nze
- Il C
ipre
ssin
oV
ia F
anfa
ni, 2
055
2261
400
953
33
33
Halls
of R
esid
ence
53
Hall
of re
siden
ce
Sleeping accommodation
Rooms
Flat
Canteen
Bar
Internet
Study room
Computer room
TV – cinema room
Laundry
Gym
Fire
nze
- Luz
iPi
azza
Dal
lapi
ccol
a, 6
055
3245
386
226
33
33
Fire
nze
- Sal
vem
ini
Piaz
za In
dip
end
enza
, 15
107
33
33
3
Fire
nze
- San
Gal
loV
ia S
an G
allo
, 58
05
5 22
6141
045
33
3
Fire
nze
- Var
lung
oV
ia d
i Var
lung
o, 8
055
2261
380
983
33
33
Fire
nze
- Villi
no B
ianc
aV
ia P
isana
, 165
055
7058
688
33
3
Halls
of R
esid
ence
54
Hall
of re
siden
ce
Sleeping accommodation
Rooms
Flat
Canteen
Bar
Internet
Study room
Computer room
TV – cinema room
Laundry
Gym
Mon
terig
gion
i (SI
) - T
ogna
zza
Via
Cas
sia n
ord
, 112
/A
05
77 7
6110
011
33
33
33
Pisa
- C
ampa
ldin
oV
ia T
aglia
men
to, 2
448
33
3
Pisa
- D
on B
osco
Via
Don
Bos
co, 3
050
5677
0014
53
33
33
3
Pisa
- Fa
scet
tiPi
azza
dei
Cav
alie
ri, 6
050
5673
5817
03
33
33
33
Pisa
- G
amba
corti
Lung
arno
Gam
baco
rti, 6
63
Halls
of R
esid
ence
55
Hall
of re
siden
ce
Sleeping accommodation
Rooms
Flat
Canteen
Bar
Internet
Study room
Computer room
TV – cinema room
Laundry
Gym
Pisa
- G
arib
ald
iV
ia G
arib
ald
i, 64
050
5670
6046
33
33
3
Pisa
- M
arisc
oglio
Via
Ven
ezia
Giu
lia, 2
050
5670
0011
63
33
33
3
Pisa
- N
ettu
noLu
ngar
no P
acin
otti,
33
05
0 56
7596
100
33
33
33
Pisa
- Ro
sellin
iV
ia R
osel
lini,
681
33
33
33
S. G
iulia
no Te
rme
(PI)
- I P
ratic
elli
Via
Ber
chet
, 40
05
0 87
581
811
33
33
33
33
33
Halls
of R
esid
ence
56
Hall
of re
siden
ce
Sleeping accommodation
Rooms
Flat
Canteen
Bar
Internet
Study room
Computer room
TV – cinema room
Laundry
Gym
Sien
a - B
and
ini
Via
le S
ard
egna
, 33
05
77 7
6190
011
93
33
33
Sien
a - D
e N
icol
aV
ia D
e N
icol
a, 9
0577
761
600
382
33
33
33
33
3
Sien
a - F
onte
bran
da
Via
di F
onte
bran
da,
41
05
77 7
6060
063
33
33
Sien
a - M
attio
liV
ia M
attio
li, 8
05
77 7
6050
010
03
33
3
Sien
a - P
icco
lom
ini
Via
Pic
colo
min
i, 61
0577
760
400
623
33
33
Halls
of R
esid
ence
57
Hall
of re
siden
ce
Sleeping accommodation
Rooms
Flat
Canteen
Bar
Internet
Study room
Computer room
TV – cinema room
Laundry
Gym
Sien
a - P
orrio
neV
ia d
el P
orrio
ne, 1
14
05
77 7
6030
057
33
33
Sien
a - S
an M
arco
Via
San
Mar
co, 9
8
0577
760
700
513
33
3
Sien
a - S
pera
ndie
Via
del
le S
pera
ndie
, 33
05
77 7
6020
013
73
33
33
33
Sien
a - T
olom
eiV
ia T
olom
ei, 7
0577
761
100
683
33
Sien
a - X
XIV
Mag
gio
Via
le X
XIV
Mag
gio,
43
05
77 7
6110
015
53
33
33
Halls
of R
esid
ence
58
Students who have been awarded accommodation through the tendering procedure receive free sleeping accommodation in one of DSU Toscana’s halls of residence. If no accommodation is available in such halls of residence, they receive housing allowance to cover all or part of the cost incurred when DSU Toscana’s halls of residence are unavailable.
Applications for housing allowance can be sent from the day of publication of the temporary housing lists until the deadline, as stated in the call.
Housing allowance is paid until the student is called to DSU’s accommodation facility. To be eligible for housing allowance, applicants must produce copy of their leases.
In compliance with BoG resolution no. 64/11, housing allowance is granted in the following cases:
Case AThe applicant shows a lease signed by a family
member (parent or sibling);
Housing allowance
Halls
of R
esid
ence
59
Case BThe applicant shows a deed whereby he/she
takes over someone else’s lease, provided such deed has been properly signed by both parties and filed;
Case CThe applicant shows a lease signed by another
student, in which the applicant is named in the lease as the person entitled to live there and pay his/her share of the rent;
Case DThe applicant shows an agreement entered into
with a religious institute, the so-called “Contratto di Ospitalità”. Such agreement lays down the terms and conditions of accommodation and is signed by both parties.
Halls
of R
esid
ence
60
Halls of residence
• Firenze: Service Coordinator - G. Cioffi
Viale Morgagni, 51 - 055 2261322- 321
Monday to Saturday 9:00-13:00
Monday to Friday 15:00-18:00
• Pisa: Service Coordinator - G. Lacerra
Piazza dei Cavalieri, 6 - 050 567402-403
Monday to Friday 10:00-13:00
Tuesdays and Thursdays 15:00-17:00
• Siena: Service Coordinator - S. Bibbiani
Via Mascagni, 53 - 0577 760807-834
Mondays and Wednesdays 10:00-13:00;15:00-17:00
Tuesdays and Thursdays 10:00-17:00
venerdì 10:00-13:00
Info
Halls
of R
esid
ence
61
Halls of residence
• Carrara: Service Coordinator - E. Beisso
Via Roma, 1 - 0585 776035
c/o Accademia di Belle Arti
Halls
of R
esid
ence
62
Refu
nda
ble
qua
lity
ind
ica
tors
C
omp
ensa
tion
Co
ntin
uity
Ca
reta
king
on
the
da
ys a
nd a
t th
e t
ime
s st
ate
d a
t w
ww
.dsu
.to
sca
na.it
fo
r m
ann
ed
fa
cilit
ies,
e
xce
pt
on
reg
ula
rly-n
otif
ied
c
losin
g d
ays
or h
olid
ays
Purc
hase
o
f a
b
oa
rd
ga
me
fo
r st
ude
nts
livin
g in
Co
ntin
uity
Da
ily c
lea
ning
of c
om
mun
al a
rea
s Pu
rcha
se o
f a
bo
ok
for
stud
ent
s liv
ing
in
Tim
elin
ess
Sub
miss
ion
of
the
D
ep
osit
Re
turn
A
pp
lica
tion
to
the
A
cc
oun
tanc
y Se
rvic
e
with
in
15
da
ys
of
lea
ving
th
e
ac
co
mm
od
atio
n,
sub
jec
t to
e
xtra
c
harg
es
for
da
ma
ge
(if
c
hec
kout
fa
lls o
n th
e la
st d
ea
dlin
e o
f su
ch
be
nefit
and
the
ne
w
listin
g-m
ana
ge
me
nt p
roc
ess
, the
de
ad
line
mig
ht b
e m
isse
d)
3 fre
e y
og
urt
and
fru
it b
oxe
s
Tim
elin
ess
De
live
ry o
f th
e a
cc
om
mo
da
tion
kit
with
in f
ive
wo
rkd
ays
of
the
d
ate
of a
pp
lica
tion
3 fre
e y
og
urt
and
fru
it b
oxe
s
Cul
ture
and
sp
ort
s
Cultu
re a
nd sp
orts
6464
Practising sports, as well as attending, planning and organising cultural events, are factors that can enrich one’s academic experience.
DSU Toscana supports the production of such events by sponsoring students’ associations and promotes the students’ attendance of such events by offering discounts or other special offers to individual students.
A call for tender is published once a year to allocate funds to the students’ associations for cultural events, activities and publications.
Support is given to a wide range of activities, from cinema to theatre, from music to dancing, from the launch of specialist journals to art exhibitions.
In Siena, DSU has sponsored short and documentary film
Cultu
re a
nd sp
orts
65
festivals, a wide range of workshops, plays, music events, meetings and lectures; in Florence, it has sponsored musical events with bands, themed film festivals, a joint workshop with a final show, photographic and painting exhibitions; plays and symphonic, chamber and electronic music concerts have been staged in Pisa.
Students’ groups/associations may ask to be allocated a DSU’s area for the promotion of activities that provide opportunities for socialisation, exchanges, personal growth and teamwork.
In partnership with other local bodies, DSU Toscana promotes or takes part in the development of specific cultural events for individual students, such as guided tours of the city or its surroundings, music festivals, Remembrance Day events.
Cultu
re a
nd sp
orts
6666
In addition, it offers special discounted rates for local events: shows, concerts, musicals, opera, ballet shows, film premieres, art film festivals, other festivals, exhibitions.
There are different ways to have access to such special discounted rates, depending on agreements with the event organisers; they can be consulted at www.dsu.toscana.it. Usually, students have a 50% discount on cinema and theatre tickets through DSU Toscana, while students of any Tuscan university, without distinction, can take part in the initiatives organised by the Florence, Pisa and Siena units.
As to sports, DSU Toscana is a partner of the University Sporting Centres (CUS).
A special programme is held in Siena and Arezzo, with lots of sports available to all students; they can attend courses and tournaments at discounted rates and use sporting facilities and
equipment for free individual use or group training.
A wide range of sports is available: swimming, football, five-a-side football,
Cultu
re a
nd sp
orts
67
gymnastics, body building, fencing, judo, ju-jitsu, self defence, tennis, volleyball, dancing, rugby, table tennis, archery, relaxation training, and lots more.
Students who wish to take part in any sport must have a DSU/CUS card for the current academic year: it is issued by DSU Toscana on production of a medical certificate, certifying that the student is fit for practising sports on a non-competitive basis, and a document certifying that he/she is a student of the University.
In Pisa, the option to attend a sports course at a discounted rate is only open to scholarship holders with lodgings.
For information about the activities and events that are available to students at discounted rates or to apply for subsidies, visit the “Culture and Sports” section of www.dsu.toscana.it.
Cultu
re a
nd sp
orts
6868
Culture and Sports
• Firenze: Service Coordinator - A. Mattiuz
[email protected] Gramsci, 36 - 055 2261279 Tuesdays, Wednesdays, Thursdays 10:00-13:00
• Pisa: Service Coordinator - E. Beisso
[email protected] UnicoPiazza dei Cavalieri, 6 - 050 567505 Monday to Friday 10:00-13:00Tuesdays and Thursdays 15:00-17:00
• Siena: Service Coordinator - L. Grassi
[email protected] [email protected] Servizi e Relazioni con gli StudentiVia Mascagni, 53 - 0577 760839 Mondays and Wednesdays 10:00-13:00; 15:00-17:00Tuesdays and Thursdays 10:00-17:00Fridays 10:00-13:00
Info
Cultu
re a
nd sp
orts
69
Culture and Sports
• Carrara: Service Coordinator - E. Beisso
[email protected] Roma, 1 - 0585 776035c/o Accademia di Belle Arti Mondays 10:00-12:00; 15:00-17:00Tuesdays, Wednesdays, Fridays 10:00-13:00Thursdays, 10:00-13:00; 15:00-17:00
• Arezzo: Service Coordinator - L. Grassi
[email protected] Servizi e Relazioni con gli StudentiVia Laschi, 26 - 0575 35981 Monday to Friday 9:00-13:30Tuesdays and Thursdays 15:00-17:00
Cultu
re a
nd sp
orts
7070
Refu
nda
ble
qua
lity
ind
ica
tors
C
omp
ensa
tion
Tim
elin
ess
Revi
ew
of
ap
plic
atio
ns f
or
fund
s in
sup
po
rt o
f st
ude
nt g
roup
s’
cul
tura
l/p
ublis
hing
initi
ativ
es
with
in 3
0 w
ork
da
ys o
f de
ad
line
sIn
ad
diti
on
to s
uch
fund
s,
ava
ilab
ility
of
a r
oo
m t
o
org
ani
se a
n e
vent
Tim
elin
ess
Allo
ca
tion
of a
rea
s to
stu
de
nts’
ass
oc
iatio
ns a
nd g
roup
s w
ithin
30
da
ys o
f ap
plic
atio
n *
* su
ch
sta
nda
rd d
ep
end
s o
n th
e a
ctu
al a
vaila
bilit
y o
f suc
h a
rea
s
Purc
hase
o
f ne
wsp
ap
ers
fo
r one
we
ek,
for s
tud
ent
s’
ass
oc
iatio
ns a
nd g
roup
s
Co
unse
lling
72
Cou
nsel
ling
It is important for any student to be aware of how the university works and make the right academic and professional choices.
To make a well-informed choice about their academic options and have easier access to the professional world, undergraduate students, university students and graduates can go to DSU Toscana’s counselling services for advice about the educational or professional choices that would best suit their personal skills and enrich their academic experience.
DSU Toscana provides students with lots of services to help them explore their potentials, shape their plans and plan their careers, such as:
3 Individual and group programmes for students who want to explore their personal skills and motivation;
3 Hands-on job search workshops;
3 Personal specialist counselling for students who want to build their academic and professional roadmap;
3 Advice about how to write a résumé;
Coun
sellin
g
73
3 Specific literature about the opportunities offered by university and postgraduate courses in Italy and abroad (master’s degrees, postgraduate certificates, additional qualifications), scholarships, job opportunities;
3 Information about internships, training and community service.
To help users find a job, databanks are available with information about Italian and foreign companies that can fulfil their professional ambitions; students can contact them and send them their résumés.
A free counselling service is available to help students through their professional life.
They can also use S.OR.PRENDO, a self-counselling programme with a databank of professional profiles that will help them broaden their knowledge of professions and the professional world.
In addition, DSU Toscana also acts as a Eurodesk, a local point where university students can get information and counselling about EU work, internship or international study programmes.
74
Cou
nsel
ling
In addition, all facilities, in partnership with the universities and other public bodies, provide communal information points, helping students at the start of their university career as well as throughout their academic journey, and even when it’s time for them to step into the professional world.
At regular intervals, DSU Toscana holds courses and workshops where students and graduates can learn new skills they can invest straightaway in their studies or when looking for a job.
A number of workshops, lectures and meetings help them learn and develop professional and personal skills that can be invested when they look for a job, for example how to write a résumé, how to make a responsible professional choice, how to properly assess their own skills and how to find the right way to look for a job.
Language courses (English, French, Spanish, Chinese, Arabic …) are held by native-speaker teachers in Pisa for all levels, in partnership with the Interdepartmental Language Centre of the University, or in Florence, in partnership with the
Courses and workshops
Coun
sellin
g
75
Municipal Culture Centre at Villa Pozzolini.
ECDL courses (European Computer Driving Licence, which certifies a person’s ability to use a personal computer unattended) are held in Siena at regular intervals, in partnership with the University or other certified schools.
Internships and work programmes can also be held at DSU’s facilities under an agreement with the University.
76
Cou
nsel
ling
Counselling
• Firenze: Service Coordinator - A. Mattiuz
Viale Gramsci, 36 - 055 2261234 - 239 - 308
Tuesdays, Wednesdays, Thursdays 10:00-13:00
Viale Morgagni, 51 - 055 2261347
Mondays, Wednesdays, Fridays 10:00-13:00
Tuesdays and Thursdays 14:30-17:30
Via Miele, 3 - 055 2261363
Mondays, Wednesdays, Fridays 10:00-13:00
Tuesdays and Thursdays 14:30-17:00
Info
Coun
sellin
g
77
Counselling
• Pisa: Service Coordinator - E. Beisso
Punto Informativo DSU/Università
Sportello Unico
Piazza dei Cavalieri, 6 - 050 567505
Monday to Friday 10:00-13:00
Tuesdays and Thursdays 15:00-17:00
• Siena: Service Coordinator - L. Grassi
Sportello Servizi e Relazioni con gli Studenti
Via Mascagni, 53 - 0577 760839 Mondays and Wednesdays 10:00-13:00; 15:00-17:00Tuesdays and Thursdays 10:00-17:00Fridays 10:00-13:00
78
Cou
nsel
ling
Refu
nda
ble
qua
lity
ind
ica
tors
C
omp
ensa
tion
Tim
elin
ess
Rep
lyin
g
to
enq
uirie
s w
ithin
5
wo
rkd
ays
, th
roug
h th
e
em
ail
ad
dre
sse
s: o
rient
am
ent
o.fi
@d
su.t
osc
ana
.it o
rient
am
ent
o.p
i@d
su.t
osc
ana
.it o
rient
am
ent
o.s
i@d
su.t
osc
ana
.it
3 fre
e
ticke
ts
for
a
sche
dul
ed
sho
w
Sup
po
rt Se
rvic
e
80
Supp
ort S
ervic
eIn support of the educational services, DSU
Toscana also implements a number of practical services that are instrumental to the student’s educational experience, either directly or under special agreements.
Study rooms are available at DSU Toscana’s facilities: they are freely accessible to all students. Some of them stay open until late at night.
Other study areas are available for students living in the halls of residence. Students who do not live in the halls of residence can apply to the Housing Service concerned to be admitted to such study areas.
Study rooms
• Siena: Service Coordinator - S. Bibbiani
c/o halls of residence
every day 8:00 - 1:00 & Only students living in the halls of residence
• Pisa: Service Coordinator - G. Lacerra
c/o halls of residence
every day 8:00 - 0:30 & Only students living in the halls of residence and their guests
Study rooms
81
Supp
ort S
ervic
e
Study rooms
• Firenze: Service Coordinator - G. Cioffi
Residenza Calamandrei
Viale Morgagni, 51 every day 8:30 - 1:00 & free entrance
Residenza Caponnetto
Viale Miele, 3 every day 7:30 - 24:00 & free entrance
Residenza Luzi
Piazza Dallapiccola, 6 every day 7:00 - 24:00 & Only students living in the halls of residence
Free Internet points are available for university students, subject to registration. In the halls of
residence, some Internet points are only available to students living in the halls of residence.
However, students living in the
Internet
82
Supp
ort S
ervic
eFree Internet points
• Carrara: Service Coordinator - E. Beisso
Via Roma, 1 - 0585 776035c/o Accademia di Belle Arti
: 1 Internet points
In an effort to help university students find a house in the city where they are studying and offer them advice about leases, DSU Toscana has
teamed up with students’, tenants’ and homeowners’ associations, while in Siena it cooperates with the Municipality in the “Agenzia Casa–La Giusta Casa” project.
In Florence and Pisa, DSU Toscana has a constantly updated databank of private properties.
The number of available rooms or flats to share with other students is fairly wide and varied in terms of quality and price: that’s why DSU Toscana publishes a brochure with a
halls of residence may open a personal Internet connection through the wireless network. DSU Toscana is negotiating agreements with the universities to upgrade such service at all of its local facilities.
Free Internet points
• Firenze: Service Coordinator - G. Cioffi
Viale Gramsci, 36 - 055 2261310 - 311Viale Morgagni, 51- 055 42811
: 15 Internet points
• Pisa: Service Coordinator - E. Beisso
Piazza dei Cavalieri, 6 - 050 567505
: 2 Internet points
• Siena: Service CoordinatorC. Galgani, E. Grassi
Via Mascagni, 53 - 0577 760839
: 4 Internet points
• Arezzo: Service CoordinatorC. Galgani, E. Grassi
Via Laschi, 26 - 0575 35981
: 1 Internet points
83
Supp
ort S
ervic
e
Free Internet points
• Carrara: Service Coordinator - E. Beisso
Via Roma, 1 - 0585 776035c/o Accademia di Belle Arti
: 1 Internet points
In an effort to help university students find a house in the city where they are studying and offer them advice about leases, DSU Toscana has
teamed up with students’, tenants’ and homeowners’ associations, while in Siena it cooperates with the Municipality in the “Agenzia Casa–La Giusta Casa” project.
In Florence and Pisa, DSU Toscana has a constantly updated databank of private properties.
The number of available rooms or flats to share with other students is fairly wide and varied in terms of quality and price: that’s why DSU Toscana publishes a brochure with a
Looking for a house
84
Supp
ort S
ervic
elist of students’ lets and local rental laws, which is also posted on the its website.
Students might be interested to learn more about the so-called ‘fixed rent’, a form of lease that has been designed for non-resident university students, where the price is pegged and rental terms and
conditions are laid down by the municipality. Landlords too benefit from such form of lease, as they get short-term, low-tax leases; minimum lease term is 6 months, max 36 months.
Another form of accommodation is living with an elderly person.
This project, which is being implemented in Siena, is born of the resolve to provide non-resident students with accommodation, while those elderly people who are willing to take
85
Supp
ort S
ervic
e
in a student can be certain they can rely on having someone at home with them, so they
have less to worry about in their everyday life. DSU takes care of implementing such forms of cohabitation and pays a yearly sum to
the landlord for expenses.
DSU Toscana, with the support of ACLI Pisa (Italian Christian Workers Association) and the Region Tuscany, the Province and the Municipality of Pisa, also offers a mediation office for the amicable settlement of any dispute arising from housing or cohabitation issues between non-resident students and their neighbours, co-tenants or the local community. Students can go there to be listened to, received, counselled and advised if they are not comfortable with their accommodation and can receive free counselling about different options for dealing with the issues they complain of.
In the attempt to make the students of the Tuscan universities aware of the culture of lawful taxation and to fight the bad custom of landlords trying to evade tax on rental income, DSU Toscana
86
Supp
ort S
ervic
eand the Tuscan Regional Directorate of the Inland Revenue have signed a Memorandum of Understanding whereby they have committed to:
• Holding extensive awareness-raising campaigns targeted to university students;
• Opening dedicated information points and help desks in the Inland Revenue offices of Florence, Siena and Pisa to provide non-resident students with information about registration of leases and other formalities; such information points and help desks will be open two days a week, to be defined, from September 2012 to January 2013.
In cooperation with the tenants’ associations, it provides free housing information and advice.
87
Supp
ort S
ervic
e
Housing
• Firenze: Service Coordinator - A. Mattiuz
Viale Gramsci, 36 - 055 2261314 Tuesdays, Wednesdays, Thursdays 10:00-13:00By appointment
• Pisa: Service Coordinator - E. Beisso
Sportello Unico
Piazza dei Cavalieri, 6 - 050 567505
Monday to Friday 10:00-13:00
Tuesdays and Thursdays 15:00-17:00
• Siena: Service Coordinator - L. Grassi
Sportello Servizi e Relazioni con gli Studenti
Via Mascagni, 53 - 0577 760839 Mondays and Wednesdays 10:00-13:00; 15:00-17:00Tuesdays and Thursdays 10:00-17:00Fridays 10:00-13:00
88
Supp
ort S
ervic
e
DSU Toscana promotes student mobility through public transport.
Under special agreements with public transport companies, students can buy season tickets for local transport at special rates.
As to private transport, DSU Toscana makes car parking easier by renting out parking spaces in some halls of residence.
For more information, visit www.dsu.toscana.it.
Transport
Notes
_ _ _ _ _ _ __ _ _ __ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
"
Notes
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
"
Giovanisì è il progetto della Regione Toscana per
l’autonomia dei giovani. E’ strutturato in 6 macro aree (Tirocini, Casa, Servizio civile,
Fare impresa, Lavoro, Studio e formazione) ed è finalizzato allo sviluppo delle capacità
individuali dei giovani, alla qualità e autonomia del lavoro, all’emancipazione, all’indipendenza
dei giovani e alla artecipazione alla vita sociale.Comprende azioni di sistema e strumenti
per: la valorizzazione del merito, il diritto allo studio, la formazione professionalizzante, il
servizio civile regionale, il tirocinio di qualità e retribuito, i prestiti d’onore per percorsi di
specializzazione e i contributi per l’affitto della prima casa. Inoltre sono previste azioni per il
sostegno al lavoro all’avviamento di attività economiche e per l’accesso agevolato al
credito. I destinatari diretti e indiretti sono i giovani dai 18 ai 40 anni.
www.giovanisi.it
www.facebook.com/giovanisiregionetoscana
www.twitter.com/giovanisi
www.youtube.com/progettogiovanisi
Piazza Duomo 10 - 50122 Firenzenumero verde 800.098.719
dalle 9.30 alle 16.00 dal lunedì al venerdì[email protected]
Tirocini
Casa
Servizio civile
Fare impresa
Lavoro
Studio e formazione _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
