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LEADERSHIP ONE

MODULE SIX

RESOLVING CONFLICT

eadership

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eadership One

www.lumaxart.com/Session Objectives

Participants will:

n Understand that cognitive conflict can be beneficial

n Know that affective conflict can impact negatively on staffrelationships

n Gain knowledge of a conflict resolution framework

n Practice using the resolution framework to fix issues

n Practice the skills of communicating and providing feedback

n Understand how to apply the resolution framework to mediateconflict between parties

n Apply reflective practice as leadership skill

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eadership One

www.lumaxart.com/Session Agenda

n Introduction Welcome and Overview of Session Four/ Reflection andQuestions

Reflective Practice: Review of Session Five, insights and sharing, interestingblog posts?.

n

Activity One:Conduct a group discussion regarding the pre-reading assignmentn Activity Two:Preparing for Conflict Resolutionn Activity Three:Role Play (Mentor Group Activity)

n SUPPERn Activity Four:Mediation Processn Activity FiveReflective Practice (Mentor Group Activity)

n

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eadership One

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Ontario LeadershipCompetencies Highlighted

Setting Directions:motivates and works with others to create a shared culture and positive climateKnowledge of ways to communicate within and beyond the school.Inspire, challenge, motivate and empower others to carry the vision forwardStrategic planning

Building Relationships and Developing Peopleleads by example, modelling core valuesdemonstrates transparent decision-making and consistency between words and deeds

effective strategies for leadership developmentmanage conflict effectivelydemonstrates transparent decision-making and consistency between words and deedsKnowledge of the significance of interpersonal relationships, adult learning and modelsDeveloping the Organizationengage in dialogue which builds community partnershipschange management strategiesfoster a culture of change

Developing the OrganizationEngage in dialogueListen and act on feedbackBuilding and sustaining a professional learning community

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Setting the SceneActivity One: Pre-reading

What is Conflict and how do we approach it

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Cognitive vs Affective Conflict

Cognitive Conflict Affective Conflict

improve strategic decision makingbecause it facilitates the exchange ofinformation

Team members disagree because

their different perspectives causethem to "see differentenvironments. Yet, thesedifferences and the cognitiveconflicts that they produce can

enhance decision quality and sharedunderstanding

cognitive conflict appears to bealtogether functional with respect to

the quality of strategic decisions.

Affective conflict can producesuspicion, distrust, and hostilityamong team members

Affective conflict can obstruct the

exchange of information betweenteam

Teams whose members avoid oneanother share little information and

produce poor decisions.Team members who are notcommitted to their decisions areunenthusiastic about seeing thosedecisions implemented (Guth &

MacMillan, 1986)

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eadership One

www.lumaxart.com/Activity Two

Preparing for Conflict Resolution If the resolution process is going to be

successful, it is important to analyze thecauses.

(hand-out)

http://www.lumaxart.com/http://smb//tmp/svki7.tmp/hand-outs%5CPreparing%20for%20Conflict%20Resolution%20%E2%80%93%20Analyzing%20the%20Issue.docxhttp://smb//tmp/svki7.tmp/hand-outs%5CPreparing%20for%20Conflict%20Resolution%20%E2%80%93%20Analyzing%20the%20Issue.docxhttp://www.lumaxart.com/

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eadership One

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Planning the Resolution Process

n Use your analysis: Analyzing the Issue

worksheet and your resource page: Aprocess to resolve conflict) to help youwork through the following to plan forthe resolution role-play. Your notes will

serve as a script.n Hand-out

http://www.lumaxart.com/http://smb//tmp/svki7.tmp/hand-outs%5CPlanning%20the%20Resolution%20Process.docxhttp://smb//tmp/svki7.tmp/hand-outs%5CPlanning%20the%20Resolution%20Process.docxhttp://www.lumaxart.com/

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eadership One

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Supper

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Activity Three- Role Play

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eadership One

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Activity Four The

Mediation Process

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eadership One

www.lumaxart.com/Reflection

In Your Blog this week, write about one or more of the following-

Mediation Process

n To be successful, the mediation process stresses cooperation rather than competition; disclosure rather thandecision, mutual problem solving rather than individual enhancement; future rather than past orientation;self imposed rather than other-imposed decisions; and win-win rather than win-lose agreements.

Give an example of how the mediation process has either worked or not worked in the workplace. Explainhow the mediation process aligns with the Ontario Leadership Framework.

Affective vs. Cognitive Conflict

n Reflect on your own conflict/resolution style past and present. Are thereexamples of Affective and Cognitive Conflict?

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