siebel 7.5.3 and 7.7
DESCRIPTION
Siebel 7.5.3 and 7.7. Morten Rudlang Lead Solutions Specialist, Siebel Systems. Siebel 7: Continued Innovation and Domain Expertise. Q4 2001. Q3 2002. Summer 2003. Spring 2004. Winter 2004. 2001. 2008. Siebel 7.0.4. Siebel 7.5. Siebel 7.5.3. Siebel 7.7. Siebel 7.7+. Smart Web - PowerPoint PPT PresentationTRANSCRIPT
Siebel 7: Continued Innovation and Domain Expertise
Siebel 7.7+Siebel 7.7+
>Deep industry functionality
>End-to-end processes
>Full business intelligence
>Robust collaboration and knowledge management
>Expanded mobile solutions
>Federated data support
Q4 2001 Q3 2002 Summer 2003 Spring 2004 Winter 2004
Siebel 7.0.4Siebel 7.0.4 Siebel 7.5Siebel 7.5 Siebel 7.5.3Siebel 7.5.3 Siebel 7.7Siebel 7.7
>Smart Web
>400+ applications
>nQuire acquisition
>20 industries
>Global support
>Simultaneous shipment of languages and platforms
>Best practices
>Web services support
>Performance enhancements
>IE option pack
>Unicode support
>TCO improvements
>Performance and usability
>New functionality
> Marketing
> Analytics
> Industrial
>Dramatic TCO enhancements
>New functionality and processes
> Industries
> CRM
>Enhanced MS Office Integration
>Customer analytics applications
>Next-generation analytics platform
20082001
Critical Areas Targeted for Siebel 7 Improvements
> Installation
> Configuration
> Operations
> Upgrade
> Performance
> Usability
> Test
> Integration
Summary of Planned Improvements
Focus Area7.5.3
Percent Improvement7.7
Percent Improvement
Installation 14%
Configuration 7%
Operations 10%
Upgrade 11%
Performance 25%
Usability 24%
Test 8%
Integration (UAN) 40%
32%
35%
35%
30%
30%
39%
48%
60%
Weighted Cost and ROI Improvements
Area 7.5.3Weighted Costs
7.7Weighted Costs
7.0Weighted Costs
$.009
.294
.187
.036
.084
.060
.046
.114
$.83
$1.54
Configuration
Operations
Upgrade
Performance
Usability
Test
$.010
.32
.21
.04
.11
.08
.05
Integration (UAN) .18
Installation
TCO Ratio $1.00
ROI $1.28
$.007
.205
.147
.026
.067
.056
.026
.076
$.61
$2.10
Scenario: Deployment of medium size and complexity (5,000 users) Configuration and operations for one yearUpgrade to a new minor release
TCO: Costs based on effort (hours)
Installation: Environment Verification Tool
>Features Re-runnable tool automatically
validates minimum system requirements & supported platforms
Database server, Siebel server, Gateway server, Web server
Covers all supported platforms Configurable output options include
easy to read color-coded HTML logging
>Benefits Improved reliability and deployment
time by automating validation of common configuration parameters
Dramatic reduction of costly installation and configuration errors and need for troubleshooting
Installation: Web Client Healthcheck
> Features Runtime Validation of High
Interactivity Web Client requirements
IE Browser settings, JRE version, Browser versions
Automated repair of common configuration conflicts
Included as ActiveX control in the HI framework
Optional and fully configurable to run on all HI web clients
> Benefits Provides end users with instant
information to repair or diagnose configuration of their environment
Provides real-time repair and diagnostic information for common mis-configuration issues related to browser environments.
Operations: Improved efficiency for mobile clients
>Feature Distribution of incremental
application changes to mobile clients
>Benefit Order of magnitude reduction
in size of SRFs results in decrease of overall network bandwidth utilization and synchronization time
Operations: Diagnostic Data Collection Tools
>Features Siebel Diagnostic Data Collector
(7.5.3) Flight Data Recorder (7.5.3)
>Benefits Significantly reduce the time
customers spend explaining configuration and sending files to Siebel for analysis
Give Siebel Technical Support the low-level data necessary to understand what was occurring in the application at the time of a failure, resulting in faster resolution time
Operations: Server Component Resiliency and Auto-recovery
> Features Automated Recycling of Server
Components (7.5.3) Component email alerts for critical system
events Enhanced database and network
connection resiliency for selected components
Automatic restart of selected server components on any failure
Report Server Clustering Comprehensive reliability testing
> Benefits Minimize user downtime Reduced application administration
Improved Usability – Responsibility Based Read-Only Views
> Make the View Read-Only at Run-time based on Responsibility
> Eliminates time and costs of configuring Read-Only views.
> Promotes view reusabilityRead Only
Rich Set of Building Blocks - Entity Relationship Designer
Attributes
Entity Relationship Diagram
Entity 1-to-1Relation
1-to-MRelation
M-to-MRelation
Hotel Guest Stay Room
AmenitiesPriority Club
BC: ContactTable: S_PARTY
BC: Freq. VisitorTable: CX_FF
BC: ProductTable: S_PRO...
Name BC Field Data Type Example
First Name First Name String John
Last Name Last Name String Doe
Passport Issuing Country String Canada
Preferred Credit Card String AMEX
> Features User can visually describe
data model requirements using drag and drop ERD diagramming interface
Intelligent Object Picker assists user in mapping Siebel objects to ERD artifacts.
> Benefits Helps customers understand
relationship between their requirements and Siebel’s pre-built business components
Improves configuration design quality
Accelerates configuration of business object layer of application
Improved Usability – Siebel Workflow Designer in Tools
Input Arguments
Siebel Workflow
> Features An integrated
environment for object configurations and workflow design
Developers and Systems Analyst can design, simulate and test Siebel Workflows in Tools.
> Benefits Provides a single platform
for configuring business processes and repository objects to meet business requirements
Significantly improves Usability
Improved Usability – Enhanced Debugger Watch Window
> Features Display a rich set of
information helping developer to understand the current state of the application
> Benefits Reduces time to
debug scripts Helps developers
understand the interactions between scripts and repository objects
Single Object Check-In/Out
> Features Check out individual repository object instead of
the entire Project Developer checks out / in only the object(s) he/she
modifies
> Benefit Facilitates Parallel and Team development
process
Developer 1
Check out
Check in
Account Project
Master Repository
Developer 2
Account Note BC
Check out
Check in
Modified Account BC
Modified Account Note BC
Account BC
Ensuring Application Consistency - Logical String Model
> Features Strings and their translations are defined
once within the repository and referenced as needed by all UI objects
> Benefits Ensures consistency in translation. Significantly reduces the size of repository
and translator’s resource by eliminating duplicated translations for the same word
Order Form Applet
Field Label
ENU - Account
Order Form Applet
Field Label – ID #: 1ABX
Asset Form Applet
Field Label – ID #: 1ABX
ENU Account
FRA Compte
JPN 取引先
ID#: 1ABX
Logical String Dictionary
Siebel 7.5 Siebel 7.7
FRA - Compte
JPN - 取引先
Asset Form Applet
Field Label
ENU - Account
FRA - Compte
JPN - 取引先
Preserve Custom Layout Allows Customers to Keep Their Preferred View and Applet Layout
7.77.7
Prior CustomLayout
Prior CustomLayout
NewStandardLayout
NewStandardLayout
Without Preserve Custom Layout Feature
Without Preserve Custom Layout Feature
With Preserve Custom Layout Feature
With Preserve Custom Layout Feature
NewCustom Layout
NewCustom Layout
Siebel Changes Merged with Customer Changes
Siebel Changes Merged with Customer Changes
Siebel Changes NOT Merged with Customer Changes
Siebel Changes NOT Merged with Customer Changes
Navigation Levels
> New “link-style” tabs for easy viewing and access to 2nd and 4th level navigation> 2nd level navigation includes items other than visibility currently found Show menu> Additional tab drop-down menu for tabs that do not fit onto screen
4th-level Navigation
( Can be Links)
3rd-level Navigation (View Tabs)
2nd-level Navigation (Links)
First-level Navigation
(Screen Tabs)
4th-level Navigation (Or Can be
Tabs)
Order of Top Elements
> Toolbar below application menu
> Threadbar above Screen Tabs
> Siebel back button and history removed – browser back and history will be functional
7.5.3
7.7
List Views
> Longer List Applets
> View tabs not exposed
> Integrated Visibility Filter
> Simplified Column Dividers
> Outlook style sorting
Enhanced! Form Field Layout and Simplification
> Number of fields exposed reduced to improve digestibility of information
> Grid layout capability for very flexible form design
> Labels on the left of fields for improved form scanability
> Fields grouped logically
> Record title and graphical indicators at top of form for enhanced context
> Additional Control buttons for quick access to common functions - (New, Delete and Query)
> Easier menu discoverability through using the word “Menu” instead of icon
New! iHelp
> Embedded guidance Text instruction in
step format Navigation to views Highlights of fields
and buttons in main view
> Pane launched from toolbar icon
> Help tasks available for screen displayed / updated as the user navigates through application
New! Quick Print
> One-click printing for lists of data
> Choose which rows and columns to print
> Print preview capabilities
> Integrated with MS Excel
Performance Test Automation Utility
> Features Replaces problematic data with
100% accuracy Provides out-of-the-box support
for Mercury LoadRunner Ports to multiple test tool
platforms
> Benefits Decreases the time required to
create scripts Reduces tedious manual editing Enables the user to focus on
validating the application instead of the script logic
A new utility in Siebel 7.7 automatically updates the data values
Functional Test Objects
> Features Makes scripts more resilient to
minor configuration changes Increases coverage of application
functionality Improves script readablility Provides out-of-the-box support
for Mercury QuickTest Pro Ports to multiple test tool
platforms
> Benefits Makes scripts easier to maintain
and increases their lifespan Opens scripting to users who are
not expert test engineers Enables automation for most
critical business processes
A new collection of objects creates a thin layer of abstraction on top of the UI
External Data Access Features
> New External Business Components Introduced as a new type of Siebel Business Component that are based
directly on external tables Enable customers to declaratively configure a Business Component that
derives its data from any RDBMS supported by Siebel applications
Business Object
Data Manager
Siebel Database
External
BC
Standard
BC
Link
External Database
Siebel J2SE/J2EE Interoperability
> New JMS Transport Siebel 7.7 includes a pre-built adapter to send and receive point-to-point
and publish/subscribe messages using the Java Messaging Service (JMS)
Reduces TCO by allowing system integrators to leverage any third party queuing product that supports the JMS specification
> New Java Business Service Siebel 7.7 extends its Java and J2EE integration capabilities with a generic
Business Service framework that allows customers to invoke Java classes, Stateless session beans and Entity beans from Siebel Workflow, Run-time Events, or Scripting
Eliminates the need for customers and their system integrators to implement custom wrappers during their Siebel implementation thus reducing the complexity, risk and time to deployment
Web Services and Integration Support
> New Web Services Security Support Siebel 7.7 introduces support for the UserNameToken element of the WS-
Security specification, allowing Siebel applications to send and receive user credentials in a standards-compliant manner
Conforming to industry standard Web Service and security specifications, Siebel Systems fosters the ability to support secure cross-enterprise business processes
> New Web Services Cache Refresh Administrators can directly refresh the memory cache in real time, without
the need to stop and restart Siebel services Enables truly rapidly deployable Web Services while greatly minimizing
the application maintenance cost
> Enhanced Web Services Infrastructure Enhanced to provide:
Document-Literal and RPC-Literal binding support. Custom SOAP header support. One-Way operation support.