Simulation Training

26th March 2010

A little about me…

2

4

11

6

1

10

June 05

BA Modern Language Studies (Russian, German, Spanish)

University Of Nottingham

Jul – Dec 05

Live and Work in Spain

Nov 09 – Mar 10

Astra Zeneca Change Management and Communications

Feb-April 06

Administrator at Equita, UK

3

April-June 06

Travel in Australasia

Jul 09 – Nov 10

Astra Zeneca Training & Project Mgt

9

Jun 09

Mobile Communications Retail PoV

8

Apr – May 09

Leadership and Diversity - Internal

Oct 06

Joined Accenture

5

Nov 06 – Aug 07

Business Analyst for Vodafone Retail

June 2007

Accenture Kilimanjaro Trek

7Aug 07 – Mar 09

Business Integration Lead Vodafone Retail

March 08

Promotion to Consultant

April 08

Marathon #1

April 09

Marathon #2

Simulation Training: Demonstration

Let’s take a look at what we are actually talking about…

Simulation Training: What’s It All About…

Courses are created and displayed on the left hand side. This is known as the ‘course tree’

Expand and Minimise the sections using the plus and minus icons

There are various different modes available in UPK. See It Try It Know ItDo It Print ItSelect a mode and follow the instructions.

The simulations are opened in Internet Explorer but you do not need internet connection

The Modes…

TRY IT

KNOW IT

SEE IT Watch as the program takes you through the whole process from start to finish while you sit back and take it all in

Using on screen instructions, you take yourself through the process clicking the buttons, entering the text etc until you reach the end

Think you know it all? Try it out in test mode as you move through the process with little on screen help. You’ll have to remember the buttons to press and you’ll be given a score at the end to mark your progress

DO IT

PRINT IT

A small pop up acts as a guidance alongside the real system you are using to show you the steps as you copy them for real

Simple: A print out of the steps made in the process

The application…

• Automatically generated text for all simulation instructions

• Automated translation into standard languages

• Screens can be taken from anywhere: Google, Desktop, Sales Solution… Screens recorded easily as you complete process in local systems

• No messy print screen and paste

• Screens taken from a real live copy of the system

• Contains real data

• Set of process steps created automatically as you capture your steps

The development process…

Access provided to the Development Team by Client to the required systems and technology

Client provides context and knowledge of requirements to Project Management and Development Teams

Project Management Team defines a plan Development Team creates simulations Development and Client Teams meet regularly to clarify and resolve

design queries Project Management Team works closely with Client Team to set

expectations and manage risks, issues and impacts to timeline Project Management Team works closely with Development Team to

minimise risk, issues and uncertainties and to ensure timely delivery

The roles…

Client Team

Development Team

Project Management Team

• Experts in the subject matter and industry needs• Direction into content• Review• Validation and Sign Off

• Experts in the simulation tool• Develop required content• React to necessary changes• Engage with Client and Project Management team

•Experts in project management and client engagement•Develop knowledge of client requirements•Define and proactively manage the plans•Resolve / mitigate risks and issues•Link between Client and Development Team

Let’s have some fun…

Fancy yourself as a trainer…

How might simulations benefit my company?

Evaluation

Synthesis

Analysis

Application

Comprehension

Knowledge

Delivery Approach

Source: GE FMP Test Score Results

“Learning by Doing” Average

Test Score: 94%

Instructor-ledAverage Test Score: 64%

By developing higher levels of cognition...

…with higher levels of retention

“…now she understands what she is doing and

why, before it was just a rote

exercise…” - GE Finance Manager

Blo

om

's T

axo

no

my Judgment

Performance-BasedPresentation-Based

10

20

30

40

50

60

70

80

90

100

% R

eten

tion

Lecture Reading AudioVisual

CBT DiscussionGroup

Learn

byDoing

TeachingOthers

5%10%

20%30%

50%

75%

90%

• Accenture’s Application Simulation training solutions replicate the system in a blended learning format

• Multiple stages are built into the Application Simulation component (“Show It”, “Try It”, “Know It” and “Print It”) which challenge the learner to “Learn By Doing”

• The Application Simulations can be integrated into the flow of an instructor-led course to aid enable face-to-face instruction on conceptual, process and application skills simultaneously

• Application Simulation enables learners to test drive the system in a safe environment

• Accenture has found that performance based solutions (such as Application Simulation) develop higher proficiency and have higher levels of knowledge retention than other types of learning

• Application Simulation solutions can also be used as refresher training as stand alone modules.

Credentials

Simulations and presentations are very good, making the exercises very helpful as well.

Turkey

It was very good that it was interactive most of the time.

Turkey

95% of attendees felt simulations were a great way to navigate Quattro.China

The training method of a combination of theory and practice is helpful and

impressive China

Excellent work. Training material is really good and gives great support for trainersProject Lead, Nordic

Other digital assets for training…

Sandbox environment Effectively a copy of the system that allows users to safely navigate

back and forth and use the copy identical to how they would a live production system. This is supported by textual help and can be animated with a virtual classroom trainer

Computer based learning A digital tool that asks questions, shows you the system, provides case

studies via the web. This assesses your performance in the tests and provides an output of all the results

So who/what is Accenture?

Global management consulting, technology services & outsourcing company.

Accenture collaborates with its clients to help them become high-performance businesses and governments.

186,000 employees in 49 countries.

Around 12,000 people in the UK.

Net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008.

Around $600 million spent on training per year.

Career progression at Accenture

An Analyst is the entry level role at Accenture. We are a meritocracy and career progression is carefully monitored at each of the key levels:

Analyst (2-3 yrs before promotion)

Consultant (3-4 yrs before promotion)

Manager (3-4 yrs before promotion)

Senior Manager (3-4 yrs before promotion)

Senior Executive (separate career structure)

Qualities we look for at Accenture

• Minimum 340 UCAS points (or equivalent) + predicted / obtained 2:1 degree result

• Confidence and initiative

• Good communication skills / team player

• Flexible and mobile

• Mature and professional manner

• Career focus

• Problem-solving and analytical skills

• Interest in business and IT (no IT skills required)

Accenture graduate package

Starting salary £31,000 per annum

Sign-on bonus £10,000– £5,000 after 1 month– £5,000 after 12 months

30 days annual vacation

Laptop & corporate amex card

Contributory pension scheme & employee share purchase plan

Why should you choose Accenture?

Upside:• Opportunity to work with a range of big

name clients

• Variety of challenging project work

• Dynamic working environment

• Continuous emphasis on training and self development

• Exciting lifestyle

• Financial rewards

• The people, teams and support network

Downside:• Unpredictable work load

• Frequent travelling

• Un-Glamorous client locations

• Social life impacts

What kind of work does an Analyst at Accenture become involved in?

Analyst Consulting Group (ACG)

• Provides the opportunity to develop a broad range of experiences by working across the 5 client service groups and areas of specialisation within Accenture.

• A number of graduates have the opportunity to be aligned to either Strategy or Technology within the ACG. Preferences would be discussed at interview stage.

• Role of an analyst varies depending on the type of client and project. Typical work includes –

• Market research• Development of proposals/business cases• Requirements gathering• Analysis and evaluation of data/

processes/ technology/people• Design and implementation of IT solutions• Testing• Training• Project Management