social itsm - rise of the dna based response system - year 1990-2050

itSMF Conference 2012 Learning to Fly!

Social ITSM!Rise of the DNA-based

Response System !Era 2014-2051!

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•  1990-2012 22 years

•  2012-2017 5 years

•  2017-2025 8 Years

•  2025-2035 10 Years

•  2035-2050 15 Years

•  2050 - The Service Desk.

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1990-‐2012 22 years

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TOOLS

1990-‐2012

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PEOPLE, SKILLS, METRICS, TOOLS, TECH, INTERFACE

1990-‐2012

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2012-‐2017 5 years

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PEOPLE

2012-‐2017

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SKILLS

2012-‐2017

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Working Out LoudWorking Out Loud

via @TheBrycesWritevia @TheBrycesWrite

Community Management

IT Support

Customer Support

Enterprise Collaboration

Via Oscar Berg @oscarberg

#HDIForums @servicesphere

METRICS

Saba

Personal

Com

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al

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2012-‐2017

TECH-‐TOOLS

2012-‐2017

CollaborationCollaboration


•  Senses – Proximity, Light, Location, Camera, Voice In/ Out, Touch, Vibrate, Accelerometer, Gyroscope

•  APP Internet – Apps powered by the Internet (Siri) and API’s

TOOLS

2012-‐2017

For You For Robots For Others


TECH/TOOLS #i

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2012-‐2017

INTERFACE

2012-‐2017

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8 years

2017-‐2025

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PEOPLE Body Hacks under $10K. 1.  Heart rate variability- hack your

heart to hack your brain, space between heart rate.

2.  Software training, Dual N back training, focus creative attention training and Lumosity

3.  Electrical stimulation, "GoFlow” 4.  Direct stimulation, Laser 5.  EEG Neuro-feedback, self

optimized brain, defragging your brain with feedback loops

6.  HEG biofeedback, blood flow 7.  Light, use led or halogen 8.  Sound, entertainment, shaman

drumming, monks, white noise 9.  Hardware upgrades

2017-‐2025

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2017-‐2025

TOOLS/PEOPLE #i

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SKILLS/METRICS

2017-‐2025

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TOOLS

2017-‐2025

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TECH

2017-‐2025

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INTERFACE

2017-‐2025

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2025-‐2035 10 years

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PEOPLE/TOOLS/Tech

2025-‐2035

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INTERFACE

2025-‐2035

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15 years

2035-‐2050

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PEOPLE/TOOLS/SKILLS/METRICS/TECH 11 22

2035-‐2050

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334

PEOPLE/TOOLS/SKILLS/METRICS/TECH

2035-‐2050

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TOOLS-‐SKILLS-‐METRICS

2035-‐2050

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PEOPLE? #i

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Human Augmented

Robotic AI

Post Carbon

2035-‐2050

PEOPLE-‐TOOLS-‐SKILLS-METRICS

2035-‐2050

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2035-‐2050

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"The real problem of humanity is the following: we have Paleolithic emotions;

medieval institutions; and god-like technology”-EO Wilson

2035-‐2050

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2050… & Beyond

2050 & Beyond

“Technology workers are more like Gods than humans today. When supporting gods

you open with prayer not a ticket.” -Chris Dancy

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c h r i s . d a n c y @ s e r v i c e s p h e r e . c o m CHR I S DANCY

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