social itsm - rise of the dna based response system - year 1990-2050

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itSMF Conference 2012 Learning to Fly Social ITSM Rise of the DNA-based Response System Era 2014-2051 #itsmffly @servicesphere #itsmffly @servicesphere

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Page 1: Social ITSM - Rise of the DNA based Response System - Year 1990-2050

itSMF Conference 2012 Learning to Fly!

Social ITSM!Rise of the DNA-based

Response System !Era 2014-2051!

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Page 2: Social ITSM - Rise of the DNA based Response System - Year 1990-2050

•  1990-2012 22 years

•  2012-2017 5 years

•  2017-2025 8 Years

•  2025-2035 10 Years

•  2035-2050 15 Years

•  2050 - The Service Desk.

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Page 3: Social ITSM - Rise of the DNA based Response System - Year 1990-2050

1990-­‐2012  22  years  

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Page 4: Social ITSM - Rise of the DNA based Response System - Year 1990-2050

TOOLS  

1990-­‐2012  

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Page 5: Social ITSM - Rise of the DNA based Response System - Year 1990-2050

PEOPLE,  SKILLS,  METRICS,  TOOLS,  TECH,  INTERFACE  

1990-­‐2012  

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Page 6: Social ITSM - Rise of the DNA based Response System - Year 1990-2050

2012-­‐2017  5  years  

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Page 7: Social ITSM - Rise of the DNA based Response System - Year 1990-2050

PEOPLE  

2012-­‐2017  

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Page 8: Social ITSM - Rise of the DNA based Response System - Year 1990-2050

PEOPLE  

2012-­‐2017  

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Page 9: Social ITSM - Rise of the DNA based Response System - Year 1990-2050

SKILLS  

2012-­‐2017  

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Working Out LoudWorking Out Loud

via @TheBrycesWritevia @TheBrycesWrite

Community Management

IT Support

Customer Support

Enterprise Collaboration

Via Oscar Berg @oscarberg

#HDIForums @servicesphere

Page 10: Social ITSM - Rise of the DNA based Response System - Year 1990-2050

METRICS  

Saba

Personal

Com

mun

al

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2012-­‐2017  

Page 11: Social ITSM - Rise of the DNA based Response System - Year 1990-2050

TECH-­‐TOOLS  

2012-­‐2017  

CollaborationCollaboration

#HDIForums @servicesphere

•  Senses – Proximity, Light, Location, Camera, Voice In/ Out, Touch, Vibrate, Accelerometer, Gyroscope

•  APP Internet – Apps powered by the Internet (Siri) and API’s

Page 12: Social ITSM - Rise of the DNA based Response System - Year 1990-2050

TOOLS  

2012-­‐2017  

For You For Robots For Others

#HDIForums @servicesphere

Page 13: Social ITSM - Rise of the DNA based Response System - Year 1990-2050

TECH/TOOLS  #i

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2012-­‐2017  

Page 14: Social ITSM - Rise of the DNA based Response System - Year 1990-2050

INTERFACE  

2012-­‐2017  

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Page 15: Social ITSM - Rise of the DNA based Response System - Year 1990-2050

8  years  

2017-­‐2025  

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Page 16: Social ITSM - Rise of the DNA based Response System - Year 1990-2050

PEOPLE   Body Hacks under $10K. 1.  Heart rate variability- hack your

heart to hack your brain, space between heart rate.

2.  Software training, Dual N back training, focus creative attention training and Lumosity

3.  Electrical stimulation, "GoFlow” 4.  Direct stimulation, Laser 5.  EEG Neuro-feedback, self

optimized brain, defragging your brain with feedback loops

6.  HEG biofeedback, blood flow 7.  Light, use led or halogen 8.  Sound, entertainment, shaman

drumming, monks, white noise 9.  Hardware upgrades

2017-­‐2025  

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Page 17: Social ITSM - Rise of the DNA based Response System - Year 1990-2050

2017-­‐2025  

TOOLS/PEOPLE  #i

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SKILLS/METRICS  

2017-­‐2025  

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Page 19: Social ITSM - Rise of the DNA based Response System - Year 1990-2050

TOOLS  

2017-­‐2025  

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Page 20: Social ITSM - Rise of the DNA based Response System - Year 1990-2050

TECH  

2017-­‐2025  

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Page 21: Social ITSM - Rise of the DNA based Response System - Year 1990-2050

INTERFACE  

2017-­‐2025  

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Page 22: Social ITSM - Rise of the DNA based Response System - Year 1990-2050

2025-­‐2035  10  years  

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Page 23: Social ITSM - Rise of the DNA based Response System - Year 1990-2050

PEOPLE/TOOLS/Tech  

2025-­‐2035  

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INTERFACE  

2025-­‐2035  

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Page 25: Social ITSM - Rise of the DNA based Response System - Year 1990-2050

15  years  

2035-­‐2050  

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PEOPLE/TOOLS/SKILLS/METRICS/TECH  11 22

2035-­‐2050  

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Page 27: Social ITSM - Rise of the DNA based Response System - Year 1990-2050

PEOPLE/TOOLS/SKILLS/METRICS/TECH  

2035-­‐2050  

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TOOLS-­‐SKILLS-­‐METRICS  

2035-­‐2050  

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Page 29: Social ITSM - Rise of the DNA based Response System - Year 1990-2050

PEOPLE?  #i

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Human Augmented

Robotic AI

Post Carbon

2035-­‐2050  

Page 30: Social ITSM - Rise of the DNA based Response System - Year 1990-2050

PEOPLE-­‐TOOLS-­‐SKILLS-METRICS  

2035-­‐2050  

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2035-­‐2050  

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Page 32: Social ITSM - Rise of the DNA based Response System - Year 1990-2050

"The real problem of humanity is the following: we have Paleolithic emotions;

medieval institutions; and god-like technology”-EO Wilson  

2035-­‐2050  

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Page 33: Social ITSM - Rise of the DNA based Response System - Year 1990-2050

2050…  &  Beyond  

2050  &  Beyond  

“Technology workers are more like Gods than humans today. When supporting gods

you open with prayer not a ticket.” -Chris Dancy

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Page 34: Social ITSM - Rise of the DNA based Response System - Year 1990-2050

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Page 35: Social ITSM - Rise of the DNA based Response System - Year 1990-2050

c h r i s . d a n c y @ s e r v i c e s p h e r e . c o m CHR I S   DANCY

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Page 36: Social ITSM - Rise of the DNA based Response System - Year 1990-2050

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