software updates © copyright 2011 hewlett-packard development company, l.p. the information...

Software Updates

© Copyright 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

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Process Steps for Obtaining Software Updates

© Copyright 2010 Hewlett-Packard Development Company, L.P.

Subscribe to Software update Alerts

HP Passport

HP Support Center

Software Update and License Portal

Business Support Center

Product Information

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Subscribe to Software Update Alerts

HP Support Alerts


4 © Copyright 2010 Hewlett-Packard Development Company, L.P.

HP Support Alertsis a web-based subscription sign-up

service that offers customers the

ability to customize their profile and in

return be emailed personalized driver

and support alerts/notifications of

their choosing.

Notifications are distributed by

matching various HP content to

customers’ product.

The customer has full control to sign

up for any product of interests (a

support contract is not required) and

the frequency (daily, weekly, monthly)

of the alerts.

http://www.hp.com/go/swupdatealerts

http://www.hp.com/go/swupdatesalerts


Subscribe to Software Update Alerts

Complete all the required fields to receive alerts.


Alert sign up details

Select when and how you would like to receive your alerts.


Product Selection

There are two ways to select products. One by Product number or description and secondly by a Service Agreement ID (SAID). Entering your SAID will automatically select the products on the support agreement.


Product Number or Description Search

Sample of searching by description. Highlight products you are interested in and click “Add the above to my product list”.


Add to My Products List

Verify products under My Products is correct click “Subscribe”.


Subscription Confirmation


HP Support Alert - Sample

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HP Passport Overview



HP PassportWhat is HP Passport?

HP Passport single sign-in service lets you

use one user ID and password of your

choice to sign-in to all HP Passport-

enabled Web sites.

HP Passport is easy

HP Passport stores your basic personal

information--user ID, password, name, e-

mail address, country and language

preferences--so you don't have to retype it

when you return to one of HP's many Web

sites in the future. To sign up, simply click

“Register” on any HP Passport-enabled

web sites. Fill out the form and submit.

HP Passport is secure

HP Passport profile information is

protected by industry-standard encryption

technology and follows strict HP privacy

policies.

You can register for a HP Passport on any website that is HP Passport enabled.

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HP Passport New User Registration


Click “New User Registration”, fill out the requested information.


Registering for an HP Passport


Registering for an HP Passport continued

Select “continue”

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Additional Contact Information

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Registering for an HP Passport Additional Contact Information continued


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HP Support Center



HP Support Center

http://www.hp.com/go/hpsc

is the next generation support portal which includes all of the capabilities customers used and valued in the HP IT Resource Center (ITRC), as well as new and enhanced features.Reduced risk• Tap into expert knowledge, following

guided troubleshooting and collaborating with peers.

• Interact with one of the industry’s largest groups of IT professionals through the HP Always On Support community forums.

Improve productivity• Manage support processes,

contracts, and warranties online• Submit support cases online or chat

with HP expertsSave time• Solve problems faster with

personalized support experience• Utilize diagnostics tools to pinpoint

problems and reduce troubleshooting time

http://www.hp.com/go/hpsc


HP Support Center - LOGIN

Enter your HP Passport ID and password


Linking your Support Agreements to your HP Passport

Under My HP Support Center click on “View my contracts & warranties”


Linking your Support Agreements to your HP Passport continued

Under My Contracts & warranties select “Link support agreements”Review text regarding entitlement management and select “yes or no”

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Enter in the SAID’s you wish to link to your HP Passport click “Submit”.



Verify all SAIDs to be linked are listed Select “Done” when finishedNote: The SAR will be needed when accessing the Software Update and Licensing portal to access your software updates.


Finding Your Support Account Reference (SAR)

Upon linking your SAID numbers to your HP Passport you may view details about your support contracts by selecting “View my contracts & warranties” on the right side tool bar.


Finding Your Support Account Reference (SAR) continued

The Support Account Reference (SAR) is located in the first column.Note: The SAR will be needed when accessing the Software update and licensing portal to access your software updates.

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Software Updates and Licensing

Customer Update Portal



Software updates & Licensingprovides access to software products and documentation updates as well as order physical media, if available, to customers with a contractual support agreement. As software products update, the latest versions of the software and documentations are made available. A license key or access code, or instructions for obtaining a license key or access code, will also be provided when required to download, install, or run the latest software version.• An HP Passport login account and

an active support agreement with software updates linked to your HP Support Center user account is required to access software updates.

http://www.hp.com/go/hpsoftwareupdatesupport

http://www.hp.com/go/hpsoftwareupdatesupport


Software updates and licensing - LOGIN

In order to login to the Software updates and licensing portal you must have an HP Passport logon.


Software updates and licensing - HOME

All SAIDs’ linked to your HP Passport account will be displayed in the ‘Select SAID’dropdown box (1) or a SAID that is not linked to your HP Passport can be directly entered (2). The terms and conditions (3) must be accepted before proceeding.In order to be notified about product updates on your SAID see Subscribe to Software Update Alerts Section.

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Additional Access Check

Each user accessing the SAID must enter the AMP ID or Support Account Reference (SAR) the firstTime accessing the SAID. These items can be found on a copy of your support contract or the SARcan be found on the HP Support Center.


Product List for a given SAID


Product List for a given SAID continued

1.

2. A list of products and available software, documentation, and license updates is displayed based on the user’s active support agreement.1. Select products2. Click – Get software

updates


Selected Products

Selected product will be displayed showing options that are available, Get Software, Get Documentation, Get License, and Get Physical Software Delivery. Not all products offer physical software delivery.NOTE: The InForm OS and Service Processor products are not customer installable. Contact HP at SWD-3PAR-GSS-SWINS to schedule your update.

mailto:[email protected]


Get Software Tab

Click on the product name you wish to download.Download files associated to the product will be displayed to the right.


Get Software Tab – continued

Select one file at a time to download directly, use the HP Download Manager to assist with the download, or use the download cart.Information about the selected file is provided. NOTE: The InForm OS and Service Processor products are not customer installable. Contact HP at SWD-3PAR-GSS-SWINS to schedule your update.

mailto:[email protected]


Get Licensing Tab

If a new license key is required for a software update it will be offered on the Get Licensing tab.


Get Documentation Tab

Documentation associated with the software can be provided here or the Business Support Center at www.hp.com/bizsupport

http://www.hp.com/bizsupport


View Download Cart

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In the search field enter product description, number, or 3PAR.

www.hp.com/bizsupport

http://www.hp.com/bizsupport


Business Support Center continued

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Product Information



Product Information seen on the Software Update and Licensing Portal

Note: “*” Internal feature products are found in the InForm OS Software

Product Number Product Description

INFORM_OS HP 3PAR InForm OS (includes CLI & SNMP)SERVICE_PROCESSOR HP 3PAR Service ProcessorIMC HP 3PAR Management Console (IMC)SYSTEM_REPORTER HP 3PAR System ReporterVSS_PROVIDER HP 3PAR VSS Provider / MS WindowsRCVR_MGR_EXCH HP 3PAR Recovery Mgr ExchangeRCVR_MGR_MS_SQL HP 3PAR Recovery Mgr MS SQLRCVR_MGR_ORACLE HP 3PAR Recovery Mgr OracleRCVR_MGR_VSPHERE HP 3PAR Recovery Mgr vSphereGEOCLUSTER HP 3PAR Geocluster for WindowsPOLICY_MANAGER HP 3PAR Policy Manager* ADAPTV_OPT HP 3PAR Adaptive Optimization* DYNAMIC_OPT HP 3PAR Dynamic Optimization * OPTIMIZATION_STE HP 3PAR Optimization Suite* PEER_MOTION HP 3PAR Peer Motion* REMOTE_COPY HP 3PAR Remote Copy* SYSTEM_TUNER HP 3PAR System Tuner* THIN_CONVERSION HP 3PAR Thin Conversion* THIN_PERSISTENCE HP 3PAR Thin Persistence* THIN_PROVISIONING HP 3PAR Thin Provisioning* THIN_SUITE HP 3PAR Thin Suite* VIRTUAL_COPY HP 3PAR Virtual Copy* VIRTUAL_DOMAIN HP 3PAR Virtual Domain* VIRTUAL_LOCK HP 3PAR Virtual LockTE083BAE 3PAR MPIO for Microsoft Windows SWTE088BAE 3PAR MPIO for IBM AIX Media KitTE250BAE 3PAR Host Explorer SW


InForm OS delivers the following components:InForm OS and InForm OS CLI & SNMPThe InForm OS software contains the following internal feature products. To receive updates for these internal features download or request the InForm OS update required for your application.

Adaptive OptimizationDynamic Optimization Optimization SuitePeer MotionRemote CopySystem TunerThin ConversionThin PersistenceThin ProvisioningThin SuiteVirtual CopyVirtual DomainVirtual Lock

software updates © copyright 2011 hewlett-packard development company, l.p. the information...

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