state of cities & counties 2012
DESCRIPTION
The State of Cities & Counties: Issues and Trends by Alan R. Shark, Executive Director, Public Technology Institute. Presented by PTI, Dec. 19, 2012TRANSCRIPT
Dr. Alan R. SharkExecutive Director, Public Technology Institute
andAssociate Professor of Practice
Rutgers University School of Public Affairs & Administration
The State of Cities & Counties:Issues and Trends
Top 12 “INs” & “Outs” for 2013: General
OUT
IN1. “Director of Information Services” “Chief Data Officer ”
2. Wasted data loss Big Data
capture
3. Data processing
Knowledge Management
4. PCs and Netbooks Tablets
5. 311 call centers 311
citizen-engaged com. centers
6. Analytics
Predictive Analytics, Text analytics
Top 12 “INs” & “Outs” for 2013: General(Cont’d)
OUT
IN7. iPad (not really!)
Microsoft Surface
8. Government-owned data centers Cloud-based solutions
9. Outdated Emergency Mgt. Plans Agile Energy Assurance
EM Plans
10. Keyboard control of computer Voice
Recognition
11. Specialized
“Consumerized” “BYOD”
12. Texting
Picture sharing
Top 10 “Ins” & “Outs” for 2013: Technical
OUT
IN1. IPV 4 IPV 6
2. Apache Web Server Node.js Server
3. Audio Conference Video
Conference
4. Sleep during flight Skype during
flight
5. Spinning platters Solid state
drives
6. Internet Explorer 6 Internet
Explorer 10
7. Mobile and Desktop websites One “responsive”
website
8. PC malware Mobile
device malware
9. Real ID
Trusted identity management
10. One-factor verification Min. two-factor
verification
Top City & County CIO Focus, 2013
1. Big data, (smart and intelligent cities)
2. Consolidation
3. GIS as centerpiece for all strategic decision-making
4. Mobility & Broadband deployment across the enterprise
5. Cyber & network security (strategies and awareness)
6. Cloud-based solutions
7. Legacy/Modernization, RFP
8. Unified Citizen engagement systems (311, social media)
9. Consumerization of technology
10. Shared services (across all jurisdictions – including State)
Budget Expectation for 2012-13
Initiative% for Each Trend (% change vs. 2011)
Increase Stay Same Decrease
Overall IT Department Budget 23 (+12) 60 (+12) ◄ 17 (-24)
Staff Development and Training 14 (+9) 69 (+7) ◄ 17 (-16)
IT Travel and Education Budget 11 (+6) 66 (+14) ◄ 23 (-20)
Respondents represent $570 million in total IT spending. Low = $10,000 High = $71.6 million Average = $8 million
Percent of annual budget spent on IT? ≤ 1% = 34% (up from 13% in 2011) 2% = 33% 3% = 14% 4% = 6% ≥ 5% = 13% (up from 3% in 2011)
Percent of annual IT spend under control of respondent. Low = 5% High = 100% Average = 73%
State & Local Industry Analysis - ©2012 Deltek, Inc. All Rights Reserved6
How do key leaders in your government look at your IT agency/department?
State & Local Industry Analysis - ©2012 Deltek, Inc. All Rights Reserved
Implications for Today’s CIO
• Will the CIO be sidelined or bypassed?• CIO relevance? (Governance)• Impact of consumerization of technology?• Managing employee (customer) expectations?• Will the CIO role change to “chief licensing officer”,
or chief “cloud licensing officer”??• Professionalization of the CIO?• Will the CIO become best friends
with the Maytag repairman?
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