strategic analysis and evaluation of ryanair
TRANSCRIPT
Comprehensive strategic analysis and evaluation of this business enterprise
which answers the following questions
1. In-depth environmental analysis of the European Airline industry and
discuss the implications for the budget sector and especially for Ryanair.
2. An integrated understanding of the functioning of a company – its human
and technical operations, leadership, customer relationships and financial
structure.
3. Implications of the internal functioning to create viable strategic
positioning and discuss any changes to Ryanair’s approach to ensure an
improved sustainability
4. Evaluate the strategic leadership style of Michael O’Leary
Chloe Butler
BUT02048210
BSc Multimedia Technology
Business Development V
Assignment 2
John Denholm
Table of Contents
i. Title Page
ii. Table of Contents
I. Introduction
II. Current strategic position
II.1 Market Segmentation
II.2 Prescriptive, Emergent or something unique
II.3 Competitive Advantages
III. Functioning
III.1 SWOT Analysis
III.2 Human and Technical Operations
III.3 Customer Relationships
III.4 Financial Structure
III.5 Leadership
III.6 Implications on strategic positioning
IV. Environmental analysis
V. Recommendations
V.1 Changes to ensure sustainability
VI. Conclusion
VII. References
VIII. Bibliography
IX. Appendices
IX.1 Appendix A – PEST Analysis, Haberberg and Rieple (2001)
IX.2 Appendix B – Selected responses to survey on no-frills airlines –
Haberberg and Rieple (2001)
IX.3 Appendix C – Excerpt concerning Ryanair’s dispute with the EU
Commission
IX.4 Appendix D – Financial Information
I. Introduction
Ryanair is an Irish airline competing in the fairly recent development of the
European budget airline industry. They are one of the key players within the market,
and perhaps the most profitable.
This report undertakes a detailed study of Ryanair. It looks at Ryanair’s
current strategy and the management of that strategy. It identifies how the business’
operations and functions impacts on the carrier’s customer relations and leaderships
with regard to their overall strategy.
It also gives a brief evaluation of Ryanair’s financial structure as well as an
environmental analysis of the European airline industry and how this affects Ryanair.
The report is mainly a case study analysis based on Eleanor O’Higgins’ review
of Ryanair conducted in 2004. However, other secondary research has been analysed
and used to support the arguments put forward in this document.
II. Current strategic position
To evaluate any organisations strategic position certain factors have to be
assessed. These include those below and also the environmental analysis which
follows later in the report.
II.1 Market Segmentation
Ryanair lay claim to their market segment by stating they were ‘Europe’s first
no frills airline’, www.ryanair.com. Ryanair have made strategic decisions based on
increasing their competitive edge, the main one becoming involved in attracting
customers at both ends of their routes. Haberberg and Rieple (2001), support this by
showing that Ryanair’s key source of revenue from as far back as a decade ago has
been in enticing passengers from France, Italy and Scandinavia. This has had the
advantage of increasing their market share as well as the added bonus of creating a
well recognised brand name across Europe.
II.2 Prescriptive, Emergent or something unique?
‘A prescriptive corporate strategy is one where the objective has been defined
in advance and the main elements have been developed before the strategy
commences….an emergent corporate strategy is one whose final objective is unclear
and whose elements are developed during the course of its life, as the strategy
proceeds’. Lynch (2000)
As is shown above by Lynch (2000) the two recognised strategy models are
extremely different, however these are the two dominant strategy approaches as stated
by Dennis Foster in his lecture on Managing Strategic Change (2006).
It is safe to recognise straight away that Ryanair does not sit uniformly with
either strategy. However certain aspects or functions could certainly adhere to one or
the other as these are sections that make up the carrier as a whole and for an
organisation of Ryanair’s size different parts would have different aims and objectives
underneath a main umbrella strategy for the organisation.
For example any planning undertaken by Ryanair for new routes or planes
would follow the prescriptive model as the objective would have been defined
beforehand and elements such as finance will have had to have been agreed before
any purchasing goes ahead.
On the other hand emergent strategies may be in place for things like training
and development where elements can be discovered along the way for example if an
issue arose where staff needed more health and safety training then the training
programme could be redirected.
Ryanair, as already stated, follows neither strategic approach religiously and
possesses a strategy unique to their organisation, which has identified their needs and
objectives. However their approach to strategic management isn’t unique in itself as
the majority of organisations will tailor strategies to suit their business’ own
individuality.
II.3 Competitive Advantages
Their main competitors are carriers including easyJet, BMI baby, FlyBe and
ThomsonFly all of who try to attract potential customers by emphasising their low
cost tickets. This makes the competition in this market segment fierce as in order to
offer the lowest fares, costs must also be kept to a minimum.
The well discussed fact that Ryanair possesses a more than favourable
relationship with airport operators has benefited the carrier in a time of industry
growth and aggressive pricing. The carrier continues to pay little or no costs despite
being the focus of the EU Commission in February 2004, ‘which ruled that Ryanair
had been receiving illegal state subsidies for its base airport at publicly-owned
Charleroi Airport’, O’Higgins (2004), see Appendix C for full details of the
controversial dispute.
Ryanair and the airport in question defended themselves by declaring they
paid a fee for every customer and therefore complied with the EU state aid rules.
O’Higgins (2004) claims that Michael O’Leary’s main argument was that the ‘state
aid rules allow the Wallonian government to stimulate traffic at an unused airport
facility in exactly the same way that every private airport reduces its charges it if
wishes to grow its business’.
However, although these decisions by the EU Commission went against
Ryanair, it also made them even more of a household name across the EU. The free
publicity was an added bonus, as well as the position Ryanair took, of being almost a
saviour of the lesser known airports, bringing them trade and tourism and then being
persecuted for it.
III. Functioning
A business’ functions and internal resources can be considered extremely
important to an organisation. When running smoothly they ensure business operations
are kept on an even keel. If any aspect is disrupted or an issue arises then the whole
value chain can come apart.
This section firstly provides a SWOT analysis of the company, giving a brief
overview of the company then looks at some of Ryanair’s most important functions or
business areas and how they might influence or affect strategic decisions
III.1 SWOT Analysis
Factor Ways which factor applies to RyanAir
Strengths � Marketing – strong branding and
reputation, aggressive price strategy.
� Low costing due to airport operator
deals.
� Reputation as biggest budget airline.
� Lots of publicity due to O’Leary and
controversial issues.
Weaknesses � Cash tied up in purchase of new planes.
� Entire company based on European low
cost airline market.
� Shock profit warnings may have used
cash reserves and weakened fiscal
structure
� Refusal to back down over issues such
as EU Commission
Opportunities � Possible new routes,
� New planes = larger capacity.
� Advertising space on website and
planes, more revenue
Threats � Competitors – BMI baby, Easyjet,
ThomsonFly.
� Economic recession would mean less
disposable income.
� EU Commission could put restrictions
on company if do not adhere to state
aid rules
III.2 Human and Technical Operations
Human resources can be considered one of the most important functions of a
business. The vast majority of organisations all employ staff and Ryanair is no
exception especially due to their size.
When the carrier was established over twenty years ago they only had fifty
one members of staff on their payroll. Their staff total for last year was 2,288,
www.ryanair.com.
With this amount of staff they have to ensure that, in order to have operations
like call centres and cabin crews running smoothly, they keep their staff happy and
motivated. They do this by offering incentives and a share option scheme which
allows employees to participate in the success of the company overall.
Ryanair’s technical operations should mainly revolve around their aircraft as
this is the core of their business. In February of last year they announced an order
placed with Boeng for 70 firm aircraft as well as 70 options, www.ryanair.com. This
means that between now and 2012 Ryanair will have 225 firm aircraft and options for
another 220, allowing them to grow to over 70 million passengers per year. Due to
this excellent deal negotiated by the carrier their growing amount of aircraft will not
add huge amounts to depreciation costs as they will be depreciated over 23 years.
Ryanair has always owned instead of leasing its aircraft but they plan to have a
third of their fleet leased in the long term. O’Higgins (2004) argues that ‘owning
rather than leasing allows maintenance costs to be capitalised on the balance sheet
rather than be reflected in the variable costs’.
Technical operations have to run smoothly for obvious reasons, if a plane
scheduled to make a flight for technical problems, for example, then this will impact
on all of Ryanair’s operations and functions and also cause disharmony amongst their
passengers, possibly costing them future ticket sales.
III.3 Customer Relationships
In 1999 Mintel published a report on passengers’ attitude to no frills airlines.
Haberberg and Rieple (2001) have summarised this in the table found in Appendix B.
This shows that passengers are willing to dispense with the usual levels of
airline service and considering it has been seven years since the mentioned Mintel
report, the industry has shown it is viable, has staying power and it can be said, has
enjoyed a boom period due to it’s growth.
Ryanair constantly offers its passengers the lowest fares in Europe,
www.ryanair.com, but has developed its current no frills policy in order to keep costs
to a minimum and therefore be in a position to provide cheap seats.
However sometimes their no frills policy does backfire. Recently customers
have claimed that the destinations offered by Ryanair are misleading as they fly to the
regional airports near to the destination city advertised which can sometimes be miles
away.
O’Higgins (2004) reports that in ‘December 2003, the Advertising Standards
Authority rebuked Ryanair and upheld a misleading advertising complaint against
Ryanair for attaching ‘Lyon’ to its advertisements for offers on flights to St Etienne’.
Ryanair maintains that their advertising is not misleading as Lyon is printed
underneath St Etienne, however this still caused one passenger to turn up at Lyon
airport only to find that her Ryanair flight left from St Etienne some 75 kilometres
away.
Ryanair choose to fly to the regional airports rather than the larger national
airports due to the favourable cost terms they receive although they argue it is this fact
which helps to keep their fares low and also has the added bonus of being less
congested therefore helping their flight punctuality.
Ryanair were also targeted in 2004 for charging one passenger for the use of a
wheelchair. Although they argued strenuously that it was the airport’s responsibility
to provide help for disabled passengers they still lost the court case brought against
them and had to pay €2,400 in compensation. This situation worsened when Ryanair
retaliated by levying 70c on all flights leaving from the four airports who do not
provide free disability equipment.
Things were brought to a head however later in the year when Ryanair made a
group of blind and partially sighted passengers disembark their flight stating that they
were not allowed to carry more than four passengers at a time.
Although Ryanair insisted their disability policy exists for safety reasons,
Watchdog reported at the time that no other British airline has a maximum amount of
blind people they can carry, www.bbc.co.uk.
All this bad publicity has not helped Ryanair’s brand name but it does not
seem to have affected sales figures as ultimately customers are looking for the
cheapest way of travelling.
Although Ryanair should remember that whilst their no frills, low budget
policy has made them highly successful, they also need to keep the majority of their
customers satisfied otherwise they could be setting themselves up for a large fall from
grace.
III.4 Financial Structure
Since restyling the business into a budget airline, Ryanair have consistently
increased in profitability. O’Higgins (2004) reports that in 2003 Chairman David
Bonderman ‘pointed out what an awful year it had been for the airline industry, what
with war in Iraq, and an outbreak of SARS’. Despite this Ryanair announced
increased profitability, making it their 13th year of consecutive rising profits.
Other factors which played parts in Ryanair’s fiscal success, as discussed by
O’Higgins (2004), were:
� Net margin increase of 24 per cent
� Staff efficiency ratio up by 15 per cent
� Market capitalisation had grown from €397m in 1997 to €4.73bn by 1 July
2003
� Profitability seen to be unique among airlines worldwide
However in 2004 they received a sharp shock when after announcing a shock
profits warning and they became the second worst performer in the FTSE Eurotop
300 index up to the end of April. On top of this O’Higgins’ (2004) states that
‘O’Leary predicted that the company’s 2004 profits would decline by 10 per cent’
therefore ending their profitable run.
More recently Ryanair have enjoyed profitability once more, as shown in
Appendix C, the main point being a rise in net profit last year of 18 per cent.
III.5 Leadership
Ryanair’s fight for survival in the early 1990’s saw them bring in a new
management team, headed up by Michael O’Leary. The success of the carrier’s
restyle into a no frills airline has made him a very wealthy man, having sold shares off
every year since the company was floated has earned him in the region of €200m but
still left him with a 5.4per cent stake, making him the largest shareholder, O’Higgins
(2004).
Despite the airlines huge success with Michael O’leary at the helm, he himself
has come under scrutiny, resulting in both praise and criticism for both himself as a
leader and his management style. O’Higgins (2004) argues that it is his publicity
seeking antics which have earned him a high profile but also his outspokenness which
has brought him into the public eye.
This is true as O’Leary makes sure he is personally involved with the
publicised events concerning Ryanair, such as the EU Commission investigations. So
much so that the EU Commissioner for Belgium has described the airline chief in the
Irish Times as ‘irritating’ and ‘arrogant’, Creaton (2004). O’Higgins (2004) supports
this by declaring ‘he is called everything from arrogant pig to messiah’.
She also discusses that ‘present and former staff have praised O’Leary’s
leadership style, and in an interview with the Financial Times Magazine Tim Jeans
argues that ‘Michael’s genius is his ability to motivate and energise people’ and goes
on to state that the airline is ‘without peer’, Bowley (2003). This last statement is
debatable however as it is O’Leary who is consistently hitting the headlines and not
the rest of the management team or staff. O’Higgins also supports this point, stating
‘Ryanair is inextricably identified with its dynamic chief executive. He is credited
with single-handedly transforming European air transport’. Although it should be
noted that O’Leary himself disagrees with this last part declaring ‘I am not Herb
Kelleher (the legendary founder of the original budget airline, Southwest Airlines in
the US). He was a genius and I am not’, Bowley (2003).
Finlay (2000) discusses the three main characteristics of leaders, outlined
below.
� They must have a strongly held vision
� They must be able to communicate that vision
� They must be able to convert the vision into reality
When O’Leary took over at Ryanair his vision was very clear, to model the
carrier on Southwest airlines and create Europe’s first no frills carrier. As far as
external communication is concerned it is well recognised that Ryanair was one of, if
not the first, budget airline in Europe. Internally, Tim Jeans revealed ‘there is an
incredible energy in that place. People work very hard and get a lot out of it’, Bowley
(2003).
Certainly the vision has turned into a reality as Ryanair has grown and the
‘public’s insatiable appetite for bargain getaways has continued to deliver record
profits at Europe’s biggest no frills airline’, Davey (2006).
While O’Leary possesses Finlay’s (2000) characteristics for a leader, his
leadership style does not fit rigidly into a type. The below diagram, adapted from
Cook et al (1977) shows the types of leaders Finlay (2000) believes to be the more
dominant styles.
TASK RELATED ORIENTATION
LOW HIGH
LOW Laissez-Faire Autocratic PEOPLE
RELATED
ORIENTATION
HIGH Human Relations Enrolling
The majority of O’Leary’s leadership style sits within the enrolling section.
Ryanair is highly task orientated, concentrating on tasks such as cost cutting, aircraft
acquisition and route development. They are also highly people orientated, both with
customers and their staff.
However, because of Michael O’Leary’s public status his leadership style
varies slightly from this model. If Tim Jeans is to be believed in his interview,
Bowley (2003), then he should be almost revered. On the other hand he manages to
aggravate important people who could have the ability to affect Ryanair’s profits
negatively.
To add to this it has been discussed whether Ryanair should replace O’Leary
as their CEO, McManus (2003). As Ryanair were recently pulled back from the brink
of a shock profits warning perhaps it would be fair to give O’Leary the benefit of the
doubt and concede that, for now, his leadership style seems to be working. However
Ryanair should be wary of the fact that he does not seem to enjoy smooth sailing.
O’Higgins (2004) states that when the shock profit warning was announced O’Leary
was ‘irrepressible’ and declared ‘this is the most fun you can have without taking your
clothes off. It is much more fun when the world is falling apart then when things are
boring and going well’, Creaton (2004).
While this may just be a glib statement to rebuff negative press, it could be a
characteristic of the man himself, in which case could well be interpreted into his
management of the company.
III.6 Implications on strategic positioning
As already discussed, any part of Ryanair’s internal operations and
functioning will affect the company as a whole if not running smoothly.
Dennis Foster (2006) stated in his lecture on Managing Strategic Change that
change is a ‘people based process’. This means that both staff and customers will
have implications on Ryanair’s strategic positioning and any changes they make to it.
As supported in the leadership section of the report there is a good working
atmosphere and relationship between O’Leary and his employees. This will not
particularly impact on Ryanair’s strategic positioning as at the moment it seems to be
running smoothly, however the carrier should be aware of factors such as health and
safety, equal opportunities and trade unions to ensure they are a fair employer and do
not deter potential employees.
Customer relationships are also generally good, with the company aiming to
grow to 70 million passengers per year in a few years time, they should seek to
nurture existing customers and their relationship with Ryanair flights in order not to
let their position slip. Cavendish (2006) argues that ‘Ryanair’s revenues last year
apparently included almost two million flights that were booked by passengers who
never showed up’. While this is good for Ryanair from a financial point of view, it
does not reflect will on them from a customer relations aspect and could affect their
position and strategy.
Ryanair’s recent trouble profit wise certainly would have had implications on
their strategic positioning as they would have had to re-evaluate their strategy and
fiscal management. This was obviously done well as a year on from their shock profit
warning and they had turned it around. However they should be wary of something
similar happening again and make allowances in their strategy to intercept this and
hopefully divert any more major trouble.
Ryanair are well positioned strategy wise at the moment. They are currently
Europe’s biggest no frills, budget airline with big plans for expansion. They need to
stay aware of any changes that may affect them and possibly give them cause to
redirect their strategy and this can be achieved by keeping a close eye on their
business environment.
However, as long as the market demand stays high and they continue to keep
their costs and therefore their ticket prices low, then with their current strategy,
business outlook and leader there is no reason for them not to flourish.
IV. Environmental analysis
When the airlines were first deregulated it was believed they faced various
strategic pressures as stated by Lynch (2000). These included airline closures, major
profit falls and new competitive pressures.
However, although these aspects may have affected long standing airlines
such as British Airways, it also created a gap in the market which Ryanair took full
advantage of. Wheelen and Hinger (1993) support this by discussing how many
airlines abandoned the smaller communities to focus on the larger markets which in
turn opened opportunities for new commuters, these mainly being budget customers.
O’Higgins (2004) agrees and states that Ryanair’s ‘fight to survive in the early
1990’s saw the airline restyle itself to become Europe’s first low fares, no frills
carrier, built on the model of Southwest Airlines, the highly successful Texas based
operator’.
Haberberg and Rieple (2001) also determine that part of Ryanair’s success
was being ‘established at a time not only of a period of prolonged growth in its home
market but also when discontent with high fares and limited or non-existent
competition was increasing’. They also attribute some of Ryanair’s growth and profits
to the Irish economy. As Ryanair is an Irish airline they took advantage of being
based in Europe’s fastest growing economy at that time. Haberberg and Rieple (2001)
argue that this benefited Ryanair as the ‘airline industry has traditionally been
sensitive to economic growth cycles’.
To look specifically at Ryanair’s business environment in more depth a PEST
analysis was conducted in order to evaluate the following environmental factors
affecting the carrier. These are:
� Political
� Economical
� Social
� Technological
This analysis was based on Haberberg and Rieple’s (2001) view of this process
for evaluating business environments, see Appendix A.
Factor Ways which factor might affect RyanAir
Political � Change of government/policy
� Ryanair have been involved in various legal disputes with
governments both in this country and the EU regarding their
business deals with airports and airline regulatory bodies
� Political changes in countries where they have routes to (could
also be affected by above point)
� Governments in countries they fly to may support their own
flagship carrier
� Local councils objecting to noise and new runways being built
as in past
� Governments looking to increase tourism might welcome
Ryanair and therefore act in their favour.
Economic � Potential economic recession, Ireland’s economy has already
been stated as growing however this may suddenly change.
� Because of above main customers wouldn’t fly for business as
would be cost cutting
� Energy and fuel costs are cause of uncertainty
� Economic change within countries they fly to or would hope to
open new routes to, for example war with Iraq has shut off any
hope of tourism there for the foreseeable future and other
factors such as SARS (O’Higgins, 2004) and more recently,
Bird Flu.
Social � Because of economic growth at the moment it has become
normal to fly away for holidays therefore market has expanded
and new opportunities for tourism have opened in previously
unconsidered countries.
� Business trips, although Ryanair do not offer luxury they are
possibly more attractive because less cost to a company means
they can travel more frequently.
� Lower costs means attract a wider demographic of consumer
Technological � Main threat to business market is video conferencing
� To a lesser extent VOIP
� Online check-in, self service check in at airport
� O’Higgins, (2004) discusses that Ryanair currently have a fleet
of mainly Boeng 737s which are one of the best known and
used commercial aircraft. ‘Thus, the company is able to obtain
spares and maintenance services on favourable terms thanks to
economies of scale, limit costs of staff training and offer
flexibility in scheduling aircraft and crew assignments’.
V. Recommendations
V.1 Changes to ensure sustainability
Davey (2006) declared at the start of this year that ‘figures released yesterday
show that (Ryanair’s) formula is continuing to work’. This is directed at Ryanair’s
aim to keep fares low, mainly by not introducing fuel surcharges. Actions like this,
which were of course highly publicised, ensure Ryanair is constantly attracting
customers.
Part of Ryanair’s success is made possible by the fact they are such a lean
company, both in the way they operate and the services they offer. O’Higgins (2004)
claims that when the carrier dropped their cargo services, although they were going to
be losing €500,000 of revenue a year, they decreased the turnaround time of their
aircraft from 30 minutes to 25 minutes to attract more business travellers who
required the punctuality.
Innovativeness like this has ensured Ryanair’s sustainability and will carry
them forward into the future. To recommend any major changes would be to predict
how the airline industry will change which ultimately cannot be foreseen. However it
has been concluded that the budget airline will continue enjoying its boom, with many
passengers now enjoying the short breaks away at a low price. Also the advent of new
routes will bring more custom, from both departure points.
If there was to be a drop in demand Ryanair would certainly suffer and subtle
shifts in their strategy could be appropriate. For example offering drinks vouchers
onboard for the customer’s next Ryanair flight might entice more people back, or
making alliances with hotel groups in order to offer a complete package, rather than
just selling advertising space on their website.
Ryanair should also pay attention to the technological changes happening in
their industry, such as online check in; this could save them out sourcing check in
staff at their airports which would enable them to cut their costs down.
VI. Conclusion
On the whole Ryanair seem to be following a strategy which works for them.
They are obviously aware of their business environment and understand the
importance of monitoring it as they took advantage of the opening in the market when
they restyled themselves over a decade ago.
However they need to be aware that this environment is constantly shifting
and evolving and therefore maintaining a close eye on it and being ready to adapt to
any changes should be a fundamental part of their strategy.
Davey (2006) sums up Ryanair’s current position and future opportunities
succinctly by stating ‘at 16 times forward earnings, the share price does not look too
demanding given that this is a genuine growth story. It will take some time before the
wings of this “Tesco of the skies” are clipped’.
VII. References
www.bbc.co.uk
Bowley, Graham, ‘How low can you go?’ Financial Times Magazine, no. 9, 21 June
2003
Cavendish, Camilla, ‘A policy that pretends we can all fly on the cheap is a policy
that won’t fly’, The Times, 5 January 2006
Creaton, Siobhan, ‘Turbulent times for Ryanair’s high-flier’, Irish Times, 31 January
2004
Davey, Jenny, ‘Ryanair has earned its wings – investors should set autopilot’, The
Times, 6 January 2006
Finlay, Paul (2000), Strategic Management. An Introduction to Business and
Corporate Strategy. Pearson Education. ISBN 0 201 39827 3
Haberberg, Adrian & Rieple, Alison (2001), The Strategic Management of
Organisations. Pearson Education Ltd, ISBN 0 130 21971 1
Lynch, Richard (2000), Corporate Strategy 2nd Ed. Pearson Education Ltd, ISBN 0-
273-64303-7
McManus, John, ‘Maybe it’s time for Ryanair to jettison O’Leary’, Irish Times, 11
August 2003
O’Higgins, Eleanor, (2004), Ryanair
www.ryanair.com
http://web.tic.ac.uk/staff/fosterd
Wheelen, Thomas L & Hinger, David, J (1993), Cases in Strategic Management 4th
Ed. Addison-Wesley Publishing Company Inc. ISBN 0-201-568659
VIII. Bibliography
Mintzberg et al (2003), The Strategy Process, Concepts, Contexts and Cases. Pearson
Education Ltd. ISBN 0-273-65120X
Morden, Tony (1999), An Introduction to Business Strategy 2nd Ed. McGraw-Hill.
ISBN 0-07-709451-4
Stacey, Ralph D (2000), Strategic Management and Organisational Dynamics.
Pearson Education Ltd. ISBN 0-273-64212-X
Thompson, John L (1990), Strategic Management, Awareness & Change. Chapman &
Hall. ISBN 0-412-37500-1
IX. Appendices
IX.1 Appendix A – PEST Analysis, Haberberg and Rieple (2001)
Analysing the macro-environment
Political
� Political and legal factors encompass actions by local and national
administration and political parties, and by international bodies such as the
European Commission, the UN and the World Trade Organisation.
Economic
� Consumer spending power is a major factor in the prosperity of any industry.
In most developed and a number of developing countries, personal disposable
income has been steadily increasing for the past three decades.
Social
� Consumer tastes ultimately determine where demand is directed. Sometimes
these tastes are manifested in what consumers themselves actually buy. In
other cases they are expressed through voting, lobbying and other political
processes, which influence the decisions of politicians and civil servants.
Technological
� Many major transformations in the ways firms compete can be traced to
technological change. Sometimes these changes span the boundaries of many
industries and trigger changes in society itself.
IX.2 Appendix B – Selected responses to survey on no-frills airlines – Haberberg
and Rieple (2001), (source: No frills/low cost airlines, Mintel (February 1999))
All (%) Experienced no-
frill travel (%)
Intend to travel on
no-frill (%)
Not bothered about
the lack of in-flight 34 55 66
catering
Would not fly long
haul on a no-frills
carrier
29 37 40
Good that no travel
agent is required 19 35 46
No ticket to worry
about 16 22 29
If a no-frills airline
flew to my
destination, I would
consider it first
21 34 49
IX.3 Appendix C – Excerpt concerning Ryanair’s dispute with the EU
Commission, O’Higgins (2004)
The subject of the EU decision was based on non-discrimination legislation
preventing airports from offering differential deals to different airline operators, and
by an embargo on state subsidies to airlines. Incited by Ryanair rivals such as Air
France, Virgin Express and easyJet, Ryanair’s deals with regional airports had caught
the eye of the EU Transport Commissioner, Loyola de Palacio. An EU investigation
was launched in late 2002 as to whether Ryanair had been in receipt of illegal state
subsidies since its year 2000 establishment of a base at Charleroi. Apparently, the EU
Commission had been shocked by alleged offers of a 50 per cent landing fee discount
to €1 per landing passenger and an even larger handling fee discount to €1 instead of
€8 to €13 charged to other airlines, pushing the fee below cost. The airport also
provided a contribution of €4 per passenger for promotional activities for 15 years.
This was on top of initial incentives of €1.92m for opening new routes, €768,000 in
reimbursements for pilot training and €250,000 for hotel accommodation costs.
XI.4 Appendix D – Financial Information
The following were taken from www.ryanair.com
(http://www.ryanair.com/site/about/invest/docs/q2_2006_doc.pdf) (also included in
Assignment 1, Business Development V, Butler et al (2005)
� Total revenues up by 33%
� Fuel costs rose by 108% meaning total costs up 8% (fell by 7% without fuel
costs)
� Net profit up by 18%
� 29% increase in seat capacity
� Tangible assets – 2,117,760 (€ 000)
� Profit after tax increased by 20% - strong growth in passenger volumes and
continued tight cost control, excluding fuel.
� Total revenue per passenger up by 3%
� Operating profit increased by 20%
� Total cash increased by €200.6m to €1,806.3m
� Total operating expenses increased by 40% to €664m due to the increased
level of activity, and the increased costs, primarily fuel, aircraft rentals, route
charges and airport and handling costs associated with the growth of the
airline.