strategic facilitation in collaborative transformation€¦ · leaders must also build trust and...
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Strategic Facilitation inCollaborative Transformation
Public sector shared services - Multi-partner community engagements Blue light integration - Place-based partnerships and devolution deals
Health and social care partnershipsHigher education and further education partnerships
Accelerating your organisation or partnership’scollaborative transformation ambitions through
skilled, knowledgeable, external facilitation
Collaborative transformation is a co-creative process. It works best whenleaders have ‘safe spaces’ where they can build trust, find common purpose andreach consensus on how they lead the transformation together.
We provide highly skilled, professional facilitation that manages this process,enabling the leaders to focus on the strategic task at hand.
All our high level facilitation interventions are bespoke, each designed to securethe outcomes sought by the system leaders, enabling them to recalibrate boththe DEAL and RELATIONSHIP aspects of their partnerships.
The DEAL aspect describes ‘what we want to achieve together’ and includesreaching agreement on the 'bigger picture', determining a shared vision orcommon purpose, priority areas or geographies, new models of working, howthe collaboration is resourced, and governed.
Leaders must also build trust and create the right environment to supportcollaborative working. Here, facilitation can help the leaders explore ‘how theywill work together’, how they hold each other to account and how they bringtheir organisations to bear in these collaborative transformations. We callthese the RELATIONSHIP aspect of partnership working.
Example of who we’veworked with
● Nottingham City CCG: highlevel facilitation and support for60 GP practices to develop a GPFederation to support service in-tegration and enhance primarycare delivery.
● LGA 'Devolution Event': highlevel facilitation event for leadersand CEOs across 28 councils inthe south east to accelerate thedevelopment of the 3SC devolu-tion proposal to government
● University of Derby: High-levelfacilitation with the Vice Chancel-lor and Deputy VCs to develop anew strategic narrative for theinstitution and strengthen the uni-versity’s culture of collaboration.
● North Dorset DistrictCouncil, East Dorset DistrictCouncil, Weymouth & Port-land Borough Council 'Tri-Council Partnership': independ-ent facilitation and a safe space forthe leadership groups from thethree councils to explore oppor-tunities for collaboration andshared services. This has resultedin the first three-way council part-nership operating with a singlesenior leadership team servingthree sovereign councils.
● Suffolk County Council andPolice and Crime Commis-sioner: Independent facilitationon police and fire service collabo-ration.
● West of England LEP: highlevel facilitation to strategic part-ners coming together to createthe new Employment and SkillsPositioning Statement for West ofEngland
Strategic Facilitation
Investing time in building relationships is important. Relationships are more likelyto scupper the deal than the other way round.
We have designed strategic facilitation sessions for local authorities (place-based partnerships and devolution deals), health and social care systempartnerships (Better Care partnerships), blue light partnerships (bringingpolice and fire services together) and higher education partnerships.
As well as working with senior management teams and system leaders, we arealso skilled at creating safe, innovative and creative spaces where teams ofspecialists from across the public sector and beyond come together to co-design new services, develop new ways of working and address 'wicked issues'in a more holistic and evidence-based way.
We call our approach to multi-agency innovation: CollaborativeIncubation. A typical organisational and system change process has threephases:
Examples of who we’veworked with
● Nottingham City GeneralPractice Alliance: supporting aGP led collaborative incubationteam to develop the mandate forthe nascent GP Federation andto develop its business case
● West Berkshire Council: de-sign and facilitation of collabora-tive incubation teams in responseto address real-time ‘wickedproblems’ set by the strategyboard, Action learning sets on‘Affordable Housing’, ‘A modernand flexible workforce’ and‘Health and social care integra-tion’.
● St Edmondsbury BoroughCouncil and Forest HeathDistrict Council: Design andfacilitation of work streams tosupport the development of theirportfolio of shared services.
● Bristol City Council: Designand facilitation of a large-scaleaction learning event to co-design the Bristol Learning CityPartnership Work Zone model.
● Cherwell District, SouthNorthamptonshire andStratford-on-Avon DistrictCouncils: Design and facilitationof collaborative working teamsto support the development oftheir portfolio of shared services.
● Mansfield District Counciland Ashfield District Council:Design and facilitation of collabo-rative working teams to supportthe development of their portfo-lio of shared services.
Facilitating CollaborativeIncubation Teams
Phase 1
The Initiate Stage
This is where the challengeis defined, the strategic
stakeholders/partners arealigned and professional
communities are mobilised.
Phase 2 -
The IncubateStage
Phase 3 -
ImplementationStage
This is where multi-disciplinedteams are mobilised from
across different organisations,to identify the root problems,incubate ideas and formulate
solutions to the challengesposed.
Here, the collaborative incu-bation team pitch the ideasback to the stakeholders,
who make the imple-mentation decision, deter-
mine and commit resourcesand establish the imple-
mentation teams to deliverthe change.
Collaborative incubation differs from other change methodologies in that itseparates the ideas generation phase (incubate) from implementation, thusavoiding the proliferation of task and finish groups.
Collaborative incubation teams are encouraged to focus on:Facts, not fiction - unlike traditional learning techniques that are based onhypotheticals and theories, our approach to action learning focuses on the 'realproblems'Today, not yesterday - gone are the days of yore, our approach to actionlearning focuses on the 'right now'In context, not a vacuum - the problems to be solved are directly relevantto those participating in the work steams that are aligned with devolved orplace-based strategiesSolution-focused, not just lessons - our approach to any learning is that itis at its best when it can be applied immediately, so the health and social caresystems obtain concrete results, and individual and team learning is embeddedthrough practical application.Active, not passive engagement - our approach to action learning givesparticipants real, right now and relevant problems coupled with theresponsibility for collectively providing the solutions.
About Shared Service Architecture Ltd (SSA)
Shared Service Architecture Ltd is a research-informed teachingcompany that provides:
Personal development in collaborative leadership forpoliticians, board members, executives and senior managers,to equip them to become effective, skilled and knowledgeable collaborativeleaders in public purpose collaboration activities, including through thePostgraduate Certificate in Collaborative Leadership.
Collaborative project Skills and knowledge development forsenior managers and project leads who wish to becomerecognised Shared Service Practitioners - SS(PRAC)™, or CollaborativeTransformation Practitioners - CTPrac™, or Shared Service Architects -SSA™, or Collaborative Transformation Architects CTArc™and gainprofessional recognition through the Postgraduate Certificate inCollaborative Transformation.
Organisational development through mentoring andin-house facilitation sessions to build collaborative advantage withinorganisations. This will increase the organisational capacity and culture tosuccessfully collaborate with external partners and reap the full efficiency,improvement and political gains that partnership working can deliver.
Over 200 online tools, templates and techniques that can beused across partnerships to accelerate their success.
Collaborative Transformation Magazine providing case studies,tools and reviews from the frontline CTPrac™, SS(PRAC)™, SSA™ andCTArc™community.
Shared Service Architecture LtdNew Broadstreet House,New Broadstreet,London EC2M 1NH
t: 0333 939 8909E: [email protected]
http://www.sharedservicearchitects.co.uk/
For your strategic leaders and decision-makers, why not consider ourthree-day Collaborative Leadership programme?
The Collaborative LeadershipProgramme
The three-day CTPrac™ programme provides skills and knowledgefor project leads and their teams working on collaborations andshared services.
Visit www.sharedservicearchitects.co.uk to readand download full details of these programmes. Alternatively,
contact [email protected] an informal discussion to find out more .
The Collaborative TransformationPractitioner Programme
You may also be interested in these additional workshops…
Planning the Governance, Risk Managementand Control of Collaboration Projects
Managing Communications in CollaborativeTransformation and Shared Services
What Could Possibly Go Wrong in CollaborativeWorking and Shared Services?
This seminar will equip your communications and project managers withtools, skills and shortcuts that will enable them to glue the partnershipactivity together and proactively address collaborative communicationsproblems before they happen.
This one-day seminar unpacks a toolkit for project leaders and managers,who have been thrust into collaborative working without any formaltraining in assurance, governance, risk and control and have foundthemselves lacking knowledge in these key decision-making areas.
This special, half-day “Negative Master Class” looks at what sharedservice project managers can learn from the mistakes of others.Whilst case studies of success are helpful, most of us learn more fromhearing about what others have done wrong!
These arepathway
sessions to thePostgraduateCertificate inCollaborative
Transformationat CanterburyChrist Church
University
THE COLLABORATIVETRANSFORMATION TOOLKITS
ARE NOW ONLINE…
If you would like to make the 200+ SSA collaborativetransformation tools, templates and techniques available toall of the departments across your organisation, and acrossyour partnerships, they are now available as PDFs forunlimited download.
The annual licence includes training seminars in how togain the most from their application by your colleagues.
These 200+ tried and tested resources are being applied in over 500 public sector organisationsincluding local and central government, blue light, FE, HE, voluntary sector, housing and health.
● Shared Services
●Combined Authorities Working
●Community Safety
●Health and Social Care Integration
●CCG Collaborative Working
● Systems-wide Working
●Blue-light Transformations
●Alternative Ways Of Working In Partnership
●Collaborative Working Within Organisations
Flexible, multi-purpose project tools, templatesand techniques for accelerating:
Visit bit.ly/ssa-preview for full detailsor email
[email protected] toarrange a demonstration
Over 200 downloadabletools, templates and
techniques to acceleratecollaborative working
across your organisationand partnerships
WHAT DO THE ONLINE TOOLSLOOK LIKE AND HOW ARE THEY
STRUCTURED?Each tool is set out in its own six-page layout,and designed so that what you read in themorning, you can be applying that afternoon.
The tools provide support for each of the sixstages of the Collaborative TransformationJourney Map from Collaborative Leadershipthrough to Transform and Improve.
Pages one to four explain the the tool, thesituations you might consider deploying it inand the background, academic andpractitioner underpinning. Page four alsocontains a step-by-step guide, in the bluecolumn, to applying the template, tool ortechnique.
Page five provides an example layout of thetool so you can develop and adapt it foryour specific purpose.
Page six is a user log to record when andhow you used the tool and any adaptationsyou would make when using the tool again.
Each tool is setout in its ownsix-page layout,and designed sothat what youread in themorning, you canbe applying thatafternoon.
They will also inspire your project teams tocreate their own tailored tools, templates andtechniques for their projects.
Equipped with these tools, this is theiropportunity to be enterprising and innovativeand accelerate the success of yourcollaborative projects they are working on.
Visit bit.ly/ssa-preview to register for a freeaccount to gain access to the SSA Online Toolspreview which will show you what the full SSA
Online Tools area looks like and what itcontains.
You will be able to download some of our sig-nature tools for free to test them out.
Alternatively, [email protected]
to arrange a demonstration