STRATEGIC QUALITY PLANNING

MELİS DOĞAN - ASLIHAN KARNAS - PINAR KAÇAR

1

2

STRATEGIC QUALITY PLANNING - CONTENT

TIME LEADERSHIP QUALITY COSTS GENERIC

STRATEGIES(cost differantiationsand focus)

3

STRATEGIC QUALITY PLANNING THE IMPORTANCE OF TIME IN QUALITY IMPROVEMENT

There are two aspects of time:

The time it takes to achieve business goals as a result ofquality

The speed at which companies improve

When goals are set, one of three things will occur:

People will achieve the goals and incur positive results

People will distort the data

People will distort the system

4

STRATEGIC QUALITY PLANNINGLEADERSHIP FOR QUALITY

Leadership is the process by which a leader influences a group to move towards the attainment of superordinate goals.For followers to have power, leadership must share power. As a result leadership is about the sharing of power.

This power takes many forms: The power of expertise Reward power Coercive power Referent power Legitimate power

5

STRATEGIC QUALITY PLANNING

Quality and Ethics

Quality appears to be good business

Quality is also good ethics

“We build good ships. At a profit if we can, at a loss if we must. But, we build good ships”

Quality as a strategy

1. Cost of Qualıty

2. PAF Paradigm

Prevention Costs

Appraisal Costs

Failure Costs

Internal failure costs

External failure costs

6

STRATEGIC QUALITY PLANNINGLEADERSHIP DIMENSIONS

7

8

STRATEGIC QUALITY PLANNING GENERIC STRATEGIES

Cost

Differentiation

Focus

9

STRATEGIC QUALITY PLANNING - PROCESS

FORCED-CHOICE MODEL

DEPLOYING QUALITY (HOSHIN KANRI)

DOES QUALITY LEAD TO BETTER BUSINESS RESULTS ?

SUPLLY CHAIN STRATEGY

10

11

Quality Strategy Process

Forced-Choice Model Environmental Assessment Organization’s Position

11. Strategic optionsRequirements for implementing optionsContingency plans

1. Statement of mission

2. Interrelated set of financial and non-financial objectives

3. Statement of strengths and weaknesses

4. Forecast of operational needs

5. Major future programs

6. Broad economic assumptions

7. Key government and regulatory issues

8. Major technological forces

9. Significant market opportunities and threats

10. Explicit strategies of competitors

STRATEGIC QUALITY PLANNING QUALITY STRATEGIC PROCESS - DEPLOYING QUALITY

Hoshin Kanri or Policy Deployment

Catchball occurs;

The process is interactive

Teams report up

Management delivers feedback

12

13

STRATEGIC QUALITY PLANNING QUALITY STRATEGIC PROCESS - DOES QUALITY LEAD TO BETTER BUSINESS RESULTS ? Quality and

Price Cost Productivity

Profitability Environment

14

STRATEGIC QUALITY PLANNING QUALITY STRATEGIC PROCESS - SUPPLY CHAIN STRATEGY

• Define types of sources items• Identy optimal state for the suplly chain• Observe current and desired levels of performance• Organize improvement teams and projects• Implement teams and improvement projects• Monitor results and take corrective action where

needed

Supply Chain Strategic Planning

15