strategically internationalizing your campus using trends and data jim crawley, director university...
TRANSCRIPT
Strategically Internationalizing Your Campus Using Trends and Data
Jim Crawley, Director University Recruitment and Advising Services – ELS Educational Services
Dr. Harold Hellenbrand, Provost and Vice-President for Academic Affairs – California State University Northridge
SESSION TOPICS
SESSION TOPICS
Integrated Strategic International Enrollment Management
• Develop SIEM Plan that supports the mission, strategic objectives, and the annual priorities of your university– Determine how international students relate to the
institution’s mission• Academic quality and diversity in the classroom• International diversity on campus• International recognition/profile for university• New revenue streams
– Identify challenges– Ensure university commitment to internationalization
by including faculty and other pertinent administrators in the planning, discussions and execution of the plan
ANNUAL PRIORITIES for Internationalizing your campus
– Annual Priorities – Must be in alignment • Revenue Goals, Decreasing Expenditures,
Enrollment Goals based on various factors, etc.
EXAMPLES• Continue and expand, as resources permit,
successful international outreach efforts in China, Turkey, Vietnam and Korea with an emphasis on graduate degree candidates
• Develop “university brand” in specific overseas markets with existing staff and resources
GOALS • Establish goals for developing a cohesive International Strategic
Enrollment Management Plan
– Determine specific International student enrollment goals in conjunction with domestic student enrollment mandates
• Establish enrollment goals by:– Market (Specific Countries)– Degree Level and program
– Determine revenue goals (ROI)• Factors to Consider:
– Cost of acquisition» Discount percentage (Scholarships or Institutional Grants)» Cost of increasing staff to manage recruitment initiatives
and enrollment growth» Marketing and Recruitment Costs» Additional student services costs/programs
– Yield on prospects to enrolled student
STRATEGIC INITIATIVESStrategic Initiatives must support the annual goals of the university:
– Examples of potential Strategic Initiatives
• Strengthen pathways for conditional and regular admission programs, undergraduate enrollment, and establish competitive master level graduate programs that capitalize on the academic strengths of the university
– Develop and implement a marketing campaign to promote the university as a value added competitive university with a national and international reputation and institutional leader in “professional preparation”
• Develop an international classroom experience that incorporates an international curriculum and teaching opportunities
– Create overseas university liaisons and specific graduate level joint degree programs that allow for joint teaching of courses and joint student research projects as well as the opportunity for student exchange and study both in US and overseas
– Further promotion and emphasis placed on importance of study abroad across the curriculum…its not just for language majors.
• Develop marketing strategies with the assistance of US Government resources, overseas university partners and other for profit entities that specifically promote US higher education.
– Create recruitment opportunities and direct in country marketing with the U.S. Commercial Service or the Department of State - EducationUSA
– Participate in sponsored recruitment tours that specifically target your market
RESOURCES AND DATA
• Identify your competition for international student growth – consider domestic and international arena
• Gather supporting data to ensure your success• Examine Why You Want to Increase Your International Student
Population
• What Services do you have or Need to Support your International Population.
• Where are students coming from and what are they studying?
• What programs can you successfully recruit for that are appropriate for international students?
• How many international students do you need to meet enrollment and revenue goals?
• Are you offering a discount rate through Scholarships and/or Grants?
EXECUTING YOUR PLAN
• Use institutional data in plan development• Who, What, When, Where, Why, and How
• Create plan for staffing and student service needs• Is your campus ready for more international students?
• Using Technology• Communication Plan
• Customer Relationship Management (CRM)• Timely Follow-up is essential
• Institutional Web site• Admission Policies and Practices
• Procedural Policies• ESL Policy• Use of current students, study abroad students, and alumni
EXECUTING YOUR PLAN(Cont’d)
• Financial Aid Policy• Establishing true annual cost. Be accurate and be
inclusive.• Scholarship
• Getting the word out• Dissemination of Awards
• Orientation and Retention• Retention starts during Recruitment• International Programs and Services are an important
part of student recruitment, retention, and campus internationalization
MEASURING YOUR SUCCESS
What processes are in place to measure success?– How affective is the direct recruitment?– How affective are advertising efforts?– Is there a communication plan in place?– What efforts are being made for conversion of
admitted students?– Are desired enrollment goals being met?– What is the graduation rate for international students?
Questions To Be Asked/Answered
- Are new international initiatives being developed and implemented that align with university goals
- Are revenue goals being met?
- Is campus-wide international student programming a priority?
- Are students are being served by knowledgeable, trained professionals?
- What constitutes “academic success”?
- Evaluate the graduation rate of international students?
- Is there a commitment to the proactive engagement of international alumni and US alumni living abroad?
CCCCCC
GF2,400
GF2,400
OVERSEA
OVERSEA
LC EXL200
LC EXL200
PRTL
PRTL
PRTL
PRTL
•2X IN 6 YRS•2,400 GF•200 LC EXL•$28,000,000 GF•$4,000,000 LC EXL
80%
15%
•PREDICT•DIAGNOSE•ASSESS
Presenters
Jim Crawley, Director, University Partner Relations
ELS Educational Services
11037 Skyway Lane
Allendale, MI 49401
609-356-6586
Dr. Harold Hellenbrand, Provost and Vice-President for Academic Affairs
California State University, Northridge
18111 Nordhoff Street
Northridge, CA 91330-8200
818-677-2957