STRESS MANAGEMENT THAT REFLECT JOBSATISFACTION IN MARKETING DEPARTMENT

NESTLE PRODUCTS SON SHD

MOHO MU'AZAM SHAH B. ABDUL MUTALIB

Submitted in Partial Fulfillmentof the Requirement for the

Bachelor of Business Administration(Hons) Marketing

FACULTV OF BUSINESS MANAGEMENTUNIVERSITI TEKNOLOGI MARA

MELAKA

2007

BACHELOR OF BUSINESS ADMINISTRATION(HONS) MARKETING

FACULTV OF BUSINESS MANAGEMENTUNIVERSITI TEKNOLOGI MARA

MELAKA

"DECLARATION OF ORIGINAL WORK"

I, Mohd Mu'azam Shah B. Abdul Mutalib, (I/C Number: 840712·14·5139)

Hereby, declare that,

• This work. has not previously been accepted in substance for anydegree, locally or overseas and is not being concurrently submitted forthis degree or any other degrees.

• This project paper is the result of my independent work andinvestigation, except where otherwise stated.

• All verbatim extracts have been distinguished by quotation marks andsources of my information have been specifically acknowledged.

Signature: --1''''''+'''--- Date:llf S-/9()~1'

TABLE OF CONTENT

CONTENT

ACKNOWLEDGEMENTLIST OF TABLE'SLIST OF FIGUREABSTRACT

CHAPTER ONE: INTRODUCTION

1.1 Background of Company1.2 Background of Study1.3 Problem Statement1.4 Research Questions1.5 Research Objectives1.6 Theoretical Framework1.7 Significant of the Study1.8 Scope of the Study1.9 Limitation of the Study1.10 Definition of Terms

CHAPTER TWO: LITERATURE REVIEW

2.1 Introduction2.2 Stress2.3 Workload2.4 Working Environment2.5 Conflict

CHAPTER THREE: RESEARCH METHODOLOGY

3.1 Introduction3.2 Research Design3.3 Population3.4 Sampling3.4.1 Sampling Frame3.4.2 Sampling Size3.5 Data Collection Method3.5.1 Primary Data3.5.1.1 Questionnaire3.5.2 Secondary Data3.6 Questionnaire Design3.6.1 Pilot Test3.6.2 Structured Questionnaire3.7 Data Analysis3.7.1 Statistical Output3.7.2 Manual Tabulation

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ivviiixixii

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LIST OF TABLES PAGES

Table 4.1 Reliability Statistic 32Table 4.2 Frequency of Gender 33Table 4.3 Frequency of Age 34Table 4.4 Frequency of Race 34Table 4.5 Frequency of Marital Status 35Table 4.6 Frequency of Education Level 35Table 4.7 Frequency of Employee Post 36Table 4.8 Frequency of Employee Health 37Table 4.9 Frequency of Stress Experience: Headaches 37Table 4.10 Frequency of Stress Experience: High Blood Pressure 38Table 4.11 Frequency of Stress Experience: Depression 39Table 4.12 Frequency of Stress Experience: Heart Disease 39Table 4.13 Frequency of Stress Experience: Exhaustion 40Table 4.14 Frequency of Stress Experience: Increased Consumption

of Tobacco 41Table 4.15 Frequency of Stress Experience: Increased Consumption

of Alcohol 42Table 4.16 Frequency of Stress Experience: Inability to Concentrate 42Table 4.17 Frequency of Stress Experience: Low Self Esteem/

Confidence 43Table 4.18 Frequency of Stress Feel: Irritated 44Table 4.19 Frequency of Stress Feel: Angry 44Table 4.20 Frequency of Stress Feel: Frustrated 45Table 4.21 Frequency of Stress Feel: Anxious 46Table 4.22 Frequency of Stress Feel: Depressed 46Table 4.23 Frequency of Stress Feel: Unable to Concentrate 47Table 4.24 Frequency of Stress Feel: Over Tired 48Table 4.25 Frequency of Employee Taken Leave 48Table 4.26 Frequency of How Long Employee Take Leave 49Table 4.27 Frequency of Have Stress Related Symptom Returned

on Employees Return to Work 50Table 4.28 Frequency of Total Workload Has Changed Over the

Last Two Years 51Table 4.29 Frequency of Stress Related Factor on Demand:

Administration 52Table 4.30 Frequency of Stress Related Factor on Demand:

Increased Workload 53Table 4.31 Frequency of Stress Related Factor on Demand: Need

To Hit Deadlines 53Table 4.32 Frequency of Stress Related Factor on Demand: Long

Working Hours 54Table 4.33 Frequency of Stress Related Factor on Demand:

Inspection/Auditing Processes 55Table 4.34 Frequency of Stress Related Factor on Demand: Lone

Working 55Table 4.35 Frequency of Stress Related Factor on Demand: Off

Site/Multi Site Working 56Table 4.36 Frequency of Stress Related Factor on Demand:

Traveling Time 57

ABSTRACT

The important of stress management in any organization is growing to ensure employee

job satisfaction. This will help organization to identify several stress problems that

normally occur during working. There are three elements that need to be focus which are

workload, working environment and conflict which determine the stress factor. Moreover,

this research also utilized a simple random sampling technique which is pilot study and

distribution of questionnaire to understand the stress related factor that causes stress

among the employees of Marketing Department Nestle Products Sdn. Bhd.

The findings highlighted the workload, working environment and conflict plays major role

in reflecting the stress management in the organizations. Most respondent say that they

experiencing or feels stress to the stress factor. In other hands, the challenge of the

researcher is to find the factor that cause stress and give good solution to the problems.

Future research is proposed and it should be conducted to all employees in" the

organization. This will help the organization to prevent the stress before it's become

worse and reflect the job satisfaction among employees. This research also identifies

the stress symptoms that occur during working. This is important to Nestle Product Sdn,

Bhd. to take corrective action in order to achieve employee's satisfaction. Based on

conclusion, the researcher concludes that stress occur in the organization although the

management have already trying to reduce stress. It also found that although the

employees experiencing stress while working they still enjoy working in the

organizations. Finally, preventive stress management can help to reduce the stress

among employees in Marketing Department Nestle Products Sdn. Bhd.