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SuSuccccesess with s with Soft SkillSoft Skillto deliver your HardSkill in ICT workfieldto deliver your HardSkill in ICT workfield

www.ferisulianta.comwww.ferisulianta.com Location : ST-IntenNovember 2, 2013 from 11.0 0 s.d 12.00

What do ‘YOU’ the ICT People want?What do ‘YOU’ the ICT People want?

What does the Company want ?What does the Company want ?

What do the coWhat do the co--workers want ?workers want ?

Endusers are really chalangingEndusers are really chalanging

YOU can make it to the top YOU can make it to the top and stay there and stay there

Where is your position ?Where is your position ?

Technical skills is not enoughTechnical skills is not enough

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The JobThe Jobthat pays the Rentthat pays the Rent

You WishYou Wish

Ideal careerIdeal career

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CompanyCompany

Front DoorFront Door

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Interview Interview Well, if you get the job interviewWell, if you get the job interview

In progressIn progressThe way you deliver yourself to get interview,.. That is really matter

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List all the good thing in you which List all the good thing in you which make you survive in the workfieldmake you survive in the workfield

To know your good at,.. To know your good at,.. Is parts of SoftSkillIs parts of SoftSkill

SSpecialized technical pecialized technical skillskill which which can be can be combinedcombined

A range of soft skills and businessA range of soft skills and businessskills, such as oral and writtenskills, such as oral and writtencommunication skills, ability to workcommunication skills, ability to workin teams, and project managementin teams, and project managementskills.skills.

RRealeal--world experience world experience technical skill relatedtechnical skill related to to the application of IT in a the application of IT in a industry setting.industry setting.

What are employers looking for?What are employers looking for?

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We named it Softskill...We named it Softskill...

• Softskill : skill how we interact with skill how we interact with othersothers effectively and effectively and how how to work in ato work in acollaborative environmentcollaborative environment

• Example : effective communication, problem-solving skill, leadership, team building, flexibility, personal energy, positive attitude, interpersonal skill (ie: willingness to learn) - Belinda. Adecco Tampines

• Softskill + mastering technical skill is the best tool, enabled to stand out in a crowd, equal or higher qualified job seeker

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Make your Make your Softskills VisibleSoftskills VisibleSoftskill alone won’t be enoughSoftskill alone won’t be enough

Increase Soft SkillsSoft Skill Soft Skill Other words that Other words that

mean the same mean the same thing thing

Examples of when this soft Examples of when this soft skill is used skill is used

Manners Manners Politeness, Politeness, consideration, consideration, courtesy courtesy

Saying thank you, holding doors Saying thank you, holding doors open for others, asking permission open for others, asking permission to do things etc to do things etc

Ownership of Ownership of tasks tasks

Responsibility, duty, Responsibility, duty, dependability dependability

Making sure tasks are done Making sure tasks are done properly, turning up on time for properly, turning up on time for meetings, working in partnership meetings, working in partnership with others and doing your role so with others and doing your role so they can do theirs etc they can do theirs etc

Attendance Attendance Turning up, coming Turning up, coming in, appearing in, appearing

Arriving on time for meetings and Arriving on time for meetings and for work. Making sure you keep for work. Making sure you keep people informed regarding your people informed regarding your attendance or availability. attendance or availability.

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Increase Soft SkillsMotivation Motivation Incentive, Incentive,

inspiration, drive, inspiration, drive, impulse impulse

Taking on new challenges, working Taking on new challenges, working hard to achieve goals, thinking of hard to achieve goals, thinking of new ways to do things new ways to do things

Professionalism Professionalism Competent, skilful, Competent, skilful, dedicated dedicated

Working to a high standard, being Working to a high standard, being consistent in attitude (not allowing consistent in attitude (not allowing emotions or personalities to emotions or personalities to influence you) influence you)

Work output Work output Activity, productivity, Activity, productivity, production production

Meeting deadlines and standards Meeting deadlines and standards for work. Producing products to for work. Producing products to target. target.

Conduct in Conduct in workplace workplace

Behaviour, attitude, Behaviour, attitude, maturity maturity

Respecting others, not playing Respecting others, not playing games when you should be working games when you should be working etc etc

Timekeeping Timekeeping On time, not late On time, not late Arriving for work or meetings on Arriving for work or meetings on time, leaving at the right time time, leaving at the right time

Increase Soft Skills

Verbal Verbal Communication Communication

Talking, Consulting, Talking, Consulting, meetings, discussing meetings, discussing

Using the right tone of voice Using the right tone of voice and words when speaking with and words when speaking with colleagues etc colleagues etc

Organisation/ Organisation/ planning planning

Preparation, Preparation, scheduling, arranging scheduling, arranging

Having all required resources Having all required resources to hand, thinking jobs through, to hand, thinking jobs through, arriving on time, meeting arriving on time, meeting deadlines etc deadlines etc

TeamTeam--working/ working/ Respect Respect

Esteem, valuing others, Esteem, valuing others, helping others, helping others, consideration consideration

Working well together on a Working well together on a task, making best use of your task, making best use of your skills and the skills of others. skills and the skills of others. Acknowledge the status of Acknowledge the status of others and act accordingly others and act accordingly

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Increase Soft SkillsHelping others Helping others Supporting, offering, Supporting, offering,

training training Giving up some of your time Giving up some of your time to support those who are to support those who are struggling or need help to struggling or need help to meet a deadline meet a deadline

Conscientiousness Conscientiousness Careful, meticulous, Careful, meticulous, thorough, hard working thorough, hard working

Paying attention to detail, Paying attention to detail, accurate work, making sure accurate work, making sure you do what you are paid to you do what you are paid to do do

Ability to ask Ability to ask for help for help

Admitting own Admitting own limitations, confidence, limitations, confidence, courage courage

Asking colleagues to show Asking colleagues to show you how to do something or you how to do something or to help you complete a task to help you complete a task on time etc on time etc

Adaptability/ Adaptability/ Flexibility Flexibility

Compliance, accepting Compliance, accepting change change

Taking on new challenges, Taking on new challenges, accepting changes to rules accepting changes to rules and conditions, staying late to and conditions, staying late to finish urgent tasks etc finish urgent tasks etc

Increase Soft Skills

Sistem

Social Activity

•• LecturerLecturer•• FriendsFriends•• RelativesRelatives•• OthersOthers

Meditated

SOFTSOFTSKILLSSKILLS

••AssesAsses••AdaptAdapt••AdoptAdopt

•• FamilyFamily•• CommunityCommunity•• OrganizationOrganization•• Educational InstitutionEducational Institution

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How do you deal How do you deal with it ?with it ?

OROR SoftskillSoftskillCatastropheCatastrophe

Pen AnalogyPen Analogy

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Real cases End User behaviour

• End User dengan Paket Office (how powerful office packages are?)

• End User with USB Flash Disk Drive

• End User with Cloud Computing

• User friendly ‘Hacking’ Tool

• End User with Internet Content

• End User close to the ‘BOSS’

• End User with dangerous hobbies

• End User with more access than IT Specialist

• Ends User think, IT Specialist know everything

This what End User has done:

• How they ‘backup’ the sistem?

• Mix and match software & OS

• Multiple antivirus to be safe

• Electical overload & UPS

• Pirated Software? No problem

• Thousands ‘freeware’

• The way they use hardware : printer, buy device, maintenance dan clean hardware

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CIO vs CFO vs CEOCIO vs CFO vs CEO

Lets watch a movie Lets watch a movie about 3 of themabout 3 of them

The Information Resource Manager -- the CIO

• Chief Information Officer (CIO) is not simply a title, but a role

• Manager of information services

• Contributes managerial skills

• Solves information resources problems

• Solves problems in other areas of firm’s operations

2-28

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The CIO Attitude

• Business goal is a must.

• Build partnerships/ties with the rest of the firm

• Improve basic business processes

• Communicate in business terms, not IS jargon

• Provide reliable IS services

• Be positive, not defensive2-29

Faced it, IT People !Faced it, IT People !

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Fast Stress ManagementFast Stress Management• “Stress is like an iceberg. We can see one-

eighth of it above, but what’s about below?”

• “Adopting the right attitude can convert anegative stress into a positive one”

• “In times of great stress or adversity, it'salways best to keep busy, to plow your angerand your energy into something positive.”

• "When you find yourself stressed, ask yourselfone question: Will this matter in 5 years fromnow? If yes, then do something about thesituation. If no, then let it go.“

Softskill TestSoftskill TestUse your Heart & Mind, ConcentrateUse your Heart & Mind, Concentrate

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www.ferisulianta.comwww.ferisulianta.com

References

• Website jobsdb.com http://id.jobsdb.com

• Cyber Ninja. Feri Sulianta. 2012. Elexmedia Komputindo.

• Resume Builder- jara paling jitu mengelola CV anda. Feri Sulianta. 2010. Elexmedia Komputindo.

• Adecco. The Importsnce of Soft Skills

• Teaching and Assessing Soft Skills. K. Kechagias (Ed.)