suite of services - facts...
TRANSCRIPT
SUITE OF SERVICES
About FACTS Management CompanyWe provide private and faith-based schools with the nation’s leading Tuition Management,
Financial Aid Assessment, and School Administration Software.
FACTSmgt.com fb.com/FACTSmgt @FACTSmgt FACTS Management
WELCOME TO THE FACTS FAMILYGreetings from the FACTS Management team!
For more than 29 years, we’ve helped private and faith-based
schools make educational dreams a reality for our nation’s youth.
Today, FACTS remains true to its mission: enhancing the financial
stability and affordability of educational institutions.
Not only do we offer the ultimate flexibility in tuition and fee
payment processing, but we also offer the nation’s most widely
used financial aid assessment service. And now, with RenWeb,
we bring schools the first end-to-end financial and school
management solution that will revolutionize how schools get
business done.
As the President of FACTS, I’m thrilled to lead the team to
further expand our product offerings and develop new
industry partnerships.
Mission, service, and innovation are all attributes that describe
FACTS as a company. We look forward to the opportunity to work
together at strengthening private and faith-based schools
like yours.
Sincerely,
DeeAnn WengerPresident, FACTS Management Company
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ABOUT FACTS FACTS, a division of Nelnet, Inc., is committed
to making educational dreams possible for families
and students, as well as enhancing the financial
stability and affordability of educational institutions.
“ FACTS has been invaluable to our school
administrators. As much as we appreciate the
technology and immediacy of information, the
relationships between people are what FACTS
does best.” – Patrick Haggarty, Superintendent, Archdiocese of Seattle
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7,072 SchoolsWith our payment processing and financial aid
assessment combined, we serve nearly 7,100
K-12 private and faith-based schools.
One Million FamiliesWe provide flexible payment options to more than one
million families nationwide.
$7.1 Billion Remitted in Tuition and FeesIn 2014, we collected and remitted more than
$7.1 billion in tuition and fees.
100 Years Our senior management team, combined, has more than
100 years of experience serving the education industry.
22 Regional RepresentativesWe have 22 regional representatives in the field–many
of whom are former school administrators–with more
than 450 years of combined experience.
Who We AreOur mission is to provide financial and data-management solutions that
make quality education affordable. Our 400+ associates come to work
every day excited to make a real difference for our schools.
We’re honored to be the leaders in our industry, and we strongly believe it’s because
we do business the right way. Read on to find out what sets FACTS apart.
THE FACTS DIFFERENCE
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Lower Fees
We’re committed to doing business “The Better
Way.” That means no fees for following up on missed
payments, and no retained late fees by our company.
It’s better for families and for your school.
Great Service
We offer all payment types, at-a-glance dashboard
reporting, 24/7 phone support, instant chat and
text messaging, one-click Spanish translation, the
leading mobile solution, and the most powerful school
administration software on the market.
Security and Compliance
Your school can rest easy knowing that you’re protected
by the highest security standards in the industry. We’re
PCI DSS Level 1 validated, SSAE 16 audited, and Red
Flags read–something no other provider can claim.
People Focused Our team of account managers are in-house FACTS
employees, not outsourced. We believe in accountability,
trust, and open and honest communication. Our
associates are empowered to keep the customer #1.
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PCI DSS Level 1VALIDATED
SSAE 16AUDITED
Red FlagsREADY
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FACTS gives schools peace of mind by ensuring that tuition is remitted on time,
every time. And, in turn, families can enjoy payment plans that meet their unique needs.
TUITION MANAGEMENT AND PAYMENT PROCESSING
“ The whole mission has to be funded, so it’s crucial that our
schools be able to manage their resources, be it tuition, other fees,
or grants. It’s important for us to be able to track that, and FACTS
does an excellent job of helping us with those components.” – Sr. Elizabeth Swartz Superintendent, Diocese of El Paso
PARENT FEATURES• Parents can make payments and/or deposits, as well as
view account history on their preferred mobile device.
• We offer 24/7 in-house customer service to fit the busy
lives of families.
• Spanish-speaking families can easily translate our system
with one click.
• Parents can sign up to receive payment reminders via
email or text message.
• Parents are able to pay in virtually any way imaginable.
SCHOOL FEATURES• Schools can pick any payment dates to offer parents, and
parents can then choose a date that’s convenient for them.
• FACTS can collect down payments, full payments,
semester payments and monthly payments.
• Schools can choose when they’d like to have funds remitted,
helping meet cash-flow needs and predetermined payroll dates.
• FACTS can bill parents for incidental fees. All funds from
incidental fees can be tracked by a student or parent,
and are remitted to schools with detailed sub-accounting,
as determined from the school’s chart of accounts.
• Schools can observe vital financial data in real-time with
our Financial Management Dashboard. (See pages 10 and 11)
• Delinquency prevention and follow-up is offered at no
additional cost to schools.
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THE ADMINISTRATOR EXPERIENCE
A FACTS representative will work with you to customize your program based on your school’s unique needs.
Dashboard reporting: At-a-glance
dashboard reporting contains
an overview of key financial
metrics relative to payment plans
and billing.
Setup: An implementation team
member will be assigned to
your school to walk you through
the setup phase.
Implementation and integration: FACTS integrates with several
accounting systems to make your
experience seamless. We also
have single sign-on capability
with a growing number of school
information systems. Learn more
about the RenWeb integration on
pages 16 and 17.
Actively managed accounts: Unlike
other providers, FACTS will manage
your parent accounts and follow up
on delinquent payments at no cost.
Administrator portal: Once your
system is set up, you will have online,
real-time access to a variety of
reports that keep you informed 24/7.
Personalized account management: FACTS will assign
an in-house account manager
who can answer questions, adjust
family account information, and
make recommendations for
improved financial management.
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THE PARENT EXPERIENCE
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It’s Easy for Parents to Pay
• Families can pay with automated ACH payments
from a checking or savings account.
• Families can pay by credit card or debit card.
• FACTS can send a monthly paper invoice to
families, permitting payment by check, money
order, or over the phone.
• Families can pay any bill online, whether it’s for
tuition or any other charge (like incidental fees)
incurred at your school.
• Families can pay via telephone to make up
missed payments.
• They can also use our mobile site to make a
payment, add a deposit, and view account history
on ANY mobile device.
• FACTS can provide an integrated and streamlined
way for international families to make payments to
your school.
Viewing Account Information
Throughout the year, busy parents can check the status
of their account, pay tuition and fees, add funds to
their deposit account, update demographic information,
switch payment methods, and more. These functions
can be performed from a computer, tablet, or any
mobile device.
Parents can pay tuition and fees over time, making it easier to afford a quality education for their children.
Real-Time, Customized Reporting on What Matters Most
The FACTS Dashboard shows at-a-glance metrics for a quick
view of your institution’s financial health. Want more specifics?
Just click to get details. Need different information? Schools
can configure their dashboard with a library of report tiles
according to their specific financial management needs.
TUITION & FEE REPORTS, SIMPLIFIED
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Announcements as of 10/13/2014
• Sep 25 Attention: Upcoming Deployment
Future Scheduled Payments as of 10/13/20142014 Fall Term
Total Paid Total Remaining$919,597.65 $631,207.12
Oct
ober
201
4
Nove
mbe
r 201
4
Dece
mbe
r 201
4
Janu
ary
2015
Febr
uary
201
5
Mar
ch 2
015
April
201
5
May
201
5
June
201
5
July
2015
Augu
st 2
015
Sept
embe
r 201
5
$200,000
$150,000
$100,000
$50,000
Scheduled Payments Details
A
B
C
D
Total Delinquent Plans: 19 Details
Delinquent Count Delinquent Count7 of 219 ( 3%) 12 of 23 ( 52%)
Plans, Current
Plans, Delinquent
Automatic Invoice
Past Due Payment Plan as of 10/13/20142014 Fall Term
Total $X.XX $X.XX $X.XX $X.XX $16,387.57
Delinquencies Aging as of 10/13/2014Multiple Terms Selected
Fully Customizable Dashboard
Drag-and-Drop Tiles
Create Your Own View
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E
F
G
H
243Agreements
Number ofStatus Agreements
Pending 1
Active 213
Inactive 5
Terminated 17
Completed 7
Total Payment Plans: 243 Details
Payment Plan Status as of 10/13/20142014 Fall Term
Contacts
Lili HuangImplementation Specialist
Payment [email protected]
555-555-5555
Saved Reports
H Remittance Projection Summary
E
F
G
H
Receivables Collected by Activity Type
Total to Collect Total to Collect$1,550,804.77 $360.00
Receivables Collected: $611.146.00 Details
$611,126.93 (39%) $20.00 (5.5%) Payment Plans Incidental Expenses
Receivables Collected as of 10/13/2014Fall 2014
A
B
C
D
Announcements
Stay up-to-date with what’s new at FACTS. Learn
about system enhancements and upcoming
maintenance schedules.
Future Scheduled Payments
Gain confidence with accurate cash flow forecasting.
Identify tuition and fees to be collected for your school
in the months ahead.
Past Due Payment Plans
Quickly identify past due payment plans by collection
method. Delinquency prevention and follow-up is
offered at no additional cost to schools.
Delinquency Aging
Monitor tuition and incidental fee delinquency. Plan for
a balanced budget by looking 30, 60, or 90 days ahead.
Best-In-Class Service
FACTS offers the best customer service in the industry.
Live, in-house associates are available to assist 24/7.
Payment Plan Status
Summarize payment plan counts, e.g. pending, active,
inactive, terminated, or completed by agreement status.
Save time and quickly view the status of all agreements
for each school term.
Receivables Collected
View money that has been collected and remitted
to your school during the course of the school year.
View daily or month-end results or see year-over-
year comparisons.
Saved Reports
Create shortcuts to the most meaningful information
and relevant reports.
FINANCIAL AID ASSESSMENT Financial Aid Assessment from FACTS takes the guesswork out of awarding aid by giving you all the
information you need to help the families who need it most. FACTS, the nation’s leader in financial aid
assessment, processes 200,000 applications annually for nearly 4,200 private and faith-based institutions.
“ We’re serving a generation of parents that are much
more comfortable with technology, immediate response,
and immediate feedback.” – Diane Starkovich Superintendent, Archdiocese of Atlanta
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FINANCIAL AID APPLICATION OVERVIEW
• Income on all applications is verified against tax documents,
W–2s, and other relevant income information.
• There is no additional follow-up cost to check the status
of an application.
• There’s only one application to apply for awards from multiple
sources such as the school, diocese, foundation, or specific
donor pools.
• School administrators can create custom questions, set
user-defined reporting, and pull reports on any data
captured in the financial aid application.
• FACTS follows up with families to collect tax documents
and supporting information.
• Applications from parents who are small-business owners
or self-employed undergo a more detailed analysis. We’ll also
help you address unique family situations, such as divorce.
“ We’re serving a generation of parents that are much
more comfortable with technology, immediate response,
and immediate feedback.” – Diane Starkovich Superintendent, Archdiocese of Atlanta
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FINANCIAL AID MANAGEMENT
Once all applications are submitted and the analysis is complete,
you’ll have everything you need to make the final decisions.
You can:
• View all applicants along with the FACTS’ recommended
aid amount.
• Change your allocation formula to match your school’s
award philosophy.
• Change the amount of recommended aid.
• Apply awards directly to family payment plans.
• Send award notifications electronically, saving time
and money.
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Administrator Portal
Once the financial aid application is submitted, it is immediately
available to view in the administrator portal. From the portal, you can
monitor applications, create award funds, review the analysis, view tax
documents, assign awards, email award notifications, and print reports.
Application Status Overview
Applicant Status
9 2 %5 %3 %
Verified (2)Submitted (57)Do Not File (3)
Action View
Print/View Options
App ID Applicant NameHasComments
AppStatus
692078 Abernathy, Paige Yes SBM
694185 Arnett, Jacob Yes SBM
696541 Curtis, Chrissy Yes SBM
693085 Durban, Matt No SBM
App ID Applicant NameHas App Comments Status
Delivering the power of integration, access, and ease of use for schools and the families they serve.
FACTS and RenWeb have come together to offer the
first end-to-end financial and school management
solution for private and faith-based schools. Now,
your school can use deeply integrated systems to
manage the entire student lifecycle, from application
to re-enrollment.
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SINGLESOURCESYSTEM
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Online School and Financial Aid ApplicationOur integrated system means parents can apply to
your school and fill out a financial aid application in a
combined experience. We process associated application
fees through our PCI DSS Level 1 validated payment
engine, keeping your school and parents safe and secure.
Online Enrollment and Payment Plan SelectionOnce a family has been accepted to your school, they
simply log in to their existing account and finalize the
school enrollment process. Registering for a payment
plan is a simple part of that process because much of
the information needed for a payment plan already
exists in our system.
ParentsWeb IntegrationIn ParentsWeb, we once again bring together all info
on a family’s interaction with your school–payment
plan agreements, financial aid data, school calendars,
announcements, student academic information, and
more. Payments for ancillary fees can also be made in
ParentsWeb. It’s the central, integrated information hub
for parents.
Parent App Access Our customizable smartphone app makes it easy for
parents and students to access information anytime,
anywhere, using their iPhone or Android device. Our
app provides instant access to grades, homework,
school announcements, and more, and also allows
parents to make secure online payments. Over 100,000
downloads to date!
THE FACTS/RENWEB INTEGRATED PLATFORM
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OUR PEOPLEREGIONAL REPRESENTATIVES: SERVING ALL 50 STATESContact your regional representative for more information about FACTS products.
National Sales Manager
Jim Owens—Executive VP
p: 904.304.0742
Serving from: Jacksonville, Florida
Midwest
Mike Spanier—Senior VP,Sales Manager of Midwest and Western USp: 800.353.0382
Serving from: Minneapolis, Minnesota
Bill Skidmore—Senior VP
p: 800.468.9650
Territory served: Southern Chicago, Southern Illinois,
Northern Indiana, and Western Michigan Serving from: South Bend, Indiana
Chris Gahan—Regional VP
p: 402.304.9845
Territory served: Nebraska, Kansas, Missouri, Iowa,
North Dakota, South Dakota, Minnesota, Montana Serving from: Lincoln, Nebraska
Karen Shipe—Regional VP
p: 859.620.6637
Territory served: Western Ohio, Indiana Serving from: Cincinnati, Ohio
Kelly Zawisza—Regional VP
p: 708.987.9992
Territory served: Northern Chicago, Wisconsin Serving from: Chicago, Illinois
West
Jim Waits—Senior VP
p: 214.226.3431
Territory served: Louisiana, Mississippi, Oklahoma, Texas
Serving from: Dallas, Texas
Roger Clark—Regional VPp: 310.529.9315
Territory served: Southern California, Hawaii, Nevada,
Utah, Colorado, Arizona
Serving from: Torrance, California
Trenton Cornehl—Regional VP
p: 806.441.7999
Territory served: Louisiana, Mississippi, Oklahoma, Texas
Serving from: Rockwall, Texas
Carol Morris—Regional VP
p: 619.756.3517
Territory served: California
Serving from: San Diego, California
Robin Riley—Regional VP
p: 925.984.3222
Territory served: Northern California, Oregon, Idaho, Washington, Alaska, Guam
Serving from: Danville, California
Bill Scheibeler—Regional VP
p: 402.770.9392
Territory served: Arizona, Nevada, New Mexico, Colorado, Utah
Serving from: Goodyear, Arizona
Alaska Hawaii
Northeast
Dan Hughes—Senior VP,Sales Manager of Eastern US
p: 401.487.0839
Serving from: Boston, Massachusetts
Topher Russo—Senior VP
p: 410.940.9505
Territory served: Maryland, Delaware, Virginia, Washington, D.C., and Philadelphia, Pennsylvania
Serving from: Baltimore, Maryland
Douglas Solomon—Senior VP
p: 877.363.6134
Territory served: Connecticut, Rhode Island, Massachusetts,
Vermont, New Hampshire, Maine
Serving from: Wilmot, New Hampshire
Marianne Caliguire—Regional VP
p: 401.465.5228
Territory served: New York, Pennsylvania
Serving from: Easton, Pennsylvania
Mike Cuddy—Regional VP
p: 800.229.1402
Territory served: New York, New Jersey
Serving from: Princeton, New Jersey
Kate Henderson—Regional VP
p: 781.635.0579
Territory served: Massachusetts, Rhode Island, Connecticut, New Hampshire, Vermont, Maine
Serving from: Cohasset, Massachusetts
Linda Thomas—Client Relationship Manager
p: 732.535.0902
Territory served: New York, New Jersey, Pennsylvania
Serving from: Wilmont, New Hampshire
Mike Ziemski, M.Ed—Regional VP
p: 866.511.0471
Territory served: Western and Central New York,
Western and Central Pennsylvania, West Virginia,
Northern Ohio, and Detroit, Michigan
Serving from: North Huntingdon, Pennsylvania
Southeast
Harry Agront—Regional VP
p: 787.564.8042
Territory served: Puerto Rico, U.S. Virgin Islands
Serving from: San Juan, Puerto Rico
Jana Kane—Regional VP
p: 404.433.0911
Territory served: Georgia, North Carolina, South Carolina
Serving from: Atlanta, Georgia
Nancy Mendes—Regional VP
p: 954.263.9142
Territory served: Florida
Serving from: Tampa, Florida
Tony Walker—Regional VP
p: 423.605.0212
Territory served: Tennessee, Kentucky, Arkansas, Alabama
Serving from: Harrison, Tennessee
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Puerto Rico U.S. Virgin Islands
