superior customer service skills: the key to bigger …superior customer service skills: the key to...
TRANSCRIPT
August 14, 2012
Superior Customer Service Skills:
the Key to Bigger Sales
Tim Huckabee AIFSE
President, FloralStrategies
Meet Tim Huckabee AIFSE ▪ President of FloralStrategies
Section One – What are the new customer expectations?
Section Two – Proactive customer service
Section Three – Reactive customer service
FTD Confidential/Proprietary documents and should not be copied or redistributed. 3
FTD Confidential/Proprietary documents and should not be copied or redistributed. 4
FTD Confidential/Proprietary documents and should not be copied or redistributed. 5
FTD Confidential/Proprietary documents and should not be copied or redistributed. 6
FTD Confidential/Proprietary documents and should not be copied or redistributed. 7
FTD Confidential/Proprietary documents and should not be copied or redistributed. 8
FTD Confidential/Proprietary documents and should not be copied or redistributed. 9
FTD Confidential/Proprietary documents and should not be copied or redistributed. 10
FTD Confidential/Proprietary documents and should not be copied or redistributed. 11
FTD Confidential/Proprietary documents and should not be copied or redistributed. 12
FTD Confidential/Proprietary documents and should not be copied or redistributed. 13
FTD Confidential/Proprietary documents and should not be copied or redistributed. 14
FTD Confidential/Proprietary documents and should not be copied or redistributed. 15
FTD Confidential/Proprietary documents and should not be copied or redistributed. 16
FTD Confidential/Proprietary documents and should not be copied or redistributed. 17
FTD Confidential/Proprietary documents and should not be copied or redistributed. 18
FTD Confidential/Proprietary documents and should not be copied or redistributed. 19
FTD Confidential/Proprietary documents and should not be copied or redistributed. 20
FTD Confidential/Proprietary documents and should not be copied or redistributed. 21
FTD Confidential/Proprietary documents and should not be copied or redistributed. 22
FTD Confidential/Proprietary documents and should not be copied or redistributed. 23
FTD Confidential/Proprietary documents and should not be copied or redistributed. 24
FTD Confidential/Proprietary documents and should not be copied or redistributed. 25
FTD Confidential/Proprietary documents and should not be copied or redistributed. 26
FTD Confidential/Proprietary documents and should not be copied or redistributed. 27
FTD Confidential/Proprietary documents and should not be copied or redistributed. 28
FTD Confidential/Proprietary documents and should not be copied or redistributed. 29
FTD Confidential/Proprietary documents and should not be copied or redistributed. 30
FTD Confidential/Proprietary documents and should not be copied or redistributed. 31
FTD Confidential/Proprietary documents and should not be copied or redistributed. 32
FTD Confidential/Proprietary documents and should not be copied or redistributed. 33
FTD Confidential/Proprietary documents and should not be copied or redistributed. 34
FTD Confidential/Proprietary documents and should not be copied or redistributed. 35
Questions???
Email: [email protected]
Handouts are available at: www.FTDi.com/FTDUniversity/webinarmaterials.htm
Webinar will be available to view at: www.FTDUniversity.com