SuperPass Online Quick Reference Guide

Last Updated: April 2016

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Table of Contents 1 Title Page 2 Table of Contents 3 Petro-Canada Website 4 First Login to SuperPass Online (SPOL) 5 Login: Multiple Accounts 6 SuperPass Online Home Page 7 Site Map 8 Main Menu 9 Statements/Payments 10 Statements/Payments Continued 11-16 Statements/Payments/Electronic Funds Transfer (EFT) 17 Reports 18 Reports Continued 19 Reports: Create Report 20 Reports: Schedule Reports 21 Reports: Schedule Reports Continued 22 Reports: Monitoring and Activity Reports 23 Manage Cards 24 Manage Cards: Customize Card Access 25 Manage Cards: Card Reports 26 Manage Cards: Request New Card 27 Manage Cards: Request New Card Continued 28 Pricing 29 Locations 30 Account Management - SuperUser 31 FAQ 32 Suggested Best Practices 33 Integrated Products & Services

You can login to SuperPass Online (SPOL) by visiting: www.superpassonline.com

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SuperPass Website

Login here or register for an online account

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First Login to SuperPass Online • You will be prompted to change your temporary password the first time you login • Your new password must contain at least 8 characters and must be alpha-numeric

beginning with alpha • Choose a security question and answer, this will be your identifier if you have to reset

your password • Click submit, this will bring you to the login page

Click submit

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Login: Multiple Accounts

You will be prompted to select an account if you have more than one account

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SuperPass Online Home Page

Main Toolbar: Click or Hover to display sub menus

Recent User Activity keeps a log of all users that have logged in

Important Notices are posted on the home page

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Site Map

Use the site map to help navigate through SuperPass online

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Main Menu

TIP: By hovering over Statements/Payments – Manage Cards – Account Management you can directly access the sub menu

Statements / Payments

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• Statements: view the past 30 months of summary and detailed statements

• Statement notification: receive an email advising you that your statement is

available through SuperPass online • Payment: pay using Electronic Funds Transfer (EFT) via SuperPass Online

• Other Payment Methods: Automatic Bank Withdrawal (ABW), Electronic

payment via your bank (online banking)

• Invoice Facsimiles: access to invoices for current year’s and last year’s purchases

Statements / Payments Continued

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Displays Current

Summary and Detailed

Statements

Pay an invoice using Electronic Funds

Transfer

Informational Bulletins available

Statements / Payments / Electronic Funds Transfer (EFT)

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Electronic Funds Transfer (EFT) on SuperPass Online (SPOL): To make a payment: 1) Click on the Statements/Payments tab 2) Click on EFT Payment

Statements / Payments / Electronic Funds Transfer (EFT)

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3) Click on Make/View Payment

4) Complete your payment information

Statements / Payments / Electronic Funds Transfer (EFT)

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5) Click Submit - the following confirmation message will appear

6) Click OK - A record of your payment will be displayed

Statements / Payments / Electronic Funds Transfer (EFT)

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Once the payment is processed, a complete list of all your payments will be stored under Payment History. You should also have a record of your payments recorded on your bank statement. To View Your Payment History: 6) Click on Payment History

Statements / Payments / Electronic Funds Transfer (EFT)

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A list of all your previous payments will be displayed.

A record of your payments will also be displayed on your monthly or weekly Statement Summary. Payments:

Statements / Payments / Electronic Funds Transfer (EFT)

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Statement Summary:

Reports

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• Create Report: Choose from 34 reports (showing the most recent 3 months’ transactions). Report # 17 – Account Sales Summary Report (with drilldown ) goes back 7 years.

• Schedule Reports: Choose from 34 reports to schedule for yourself or multiple recipients

• Download File: duplicate your statement in excel format

• Today’s Truck Stop Transactions: Monitor today’s transactions from Petro-Pass sites

• Your Billing Schedule: Monthly billed accounts can view the billing dates for the current year

• Monitoring and Activity Reports: Create exception reports showing unusual activity or retrieve archived information (archive shows the previous 24 months sales transactions)

Reports Continued

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1. Purchase Details by Date 2. Purchase Details by Card 3. Purchase Summary by Date 4. Purchase Summary by Card 5. Odometer Report 6. Purchases by Multi-PIN Card 7. Total Fuel Products by Province 8. Total Fuel Products by Card 9. Fuel Pricing Report 10. Summary Purchases by Receivable Account 11. Retail and Manual Purchases 12. Purchases by Card At Petro-Pass Outlets 13. Fuel Pricing Report by Card 14. Tax Detail Report 15. Tax Summary Report 16. Purchases by Site 17. Account Sales Summary Report (with drilldown)

18. Details by Card Based on Monthly Billing Date 19. Details by Card Based on Weekly Statement Date 20. Purchases by Card Based on Process Date 21. Purchase Volume by Card per Page 22. Volume/Amount Details by Card per Page 23. Purchases by Driver Name 24. Miscellaneous Data Report 25. U.S. Purchases by Card 26. Miscellaneous Data Report per Page 27. U.S. Purchase Summary by State 28. U.S. Purchase Summary by Card 29. Net amount by Weekly Statement Date 30. Net amount by Transaction Date 31. Purchases by Card per Page Including Taxes 32. Customized Sales Report 33. Declined Transaction Report 34. Pin Change Report

SuperPass Online Reports: All Reports can be Created (one time) or be Scheduled and sent regularly.

Reports: Create Report

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TIPS: #17 Account Sales Summary Report exports in HTML format only, this report retrieves data as far back as 7 years #33 Declined Transaction Report tells you the reason a purchase attempt is declined

Note: You will need to allow pop-ups to view the reports. A yellow tool bar may appear. Right click and choose “temporarily allow pop-ups”

1. Select Card or card range

2. Select Product Categories

3. Select Report Type

4. Select Date Range

5. Select Report Format

Reports: Schedule Reports

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• Add a schedule: Schedule a report to be automatically emailed to you, daily, weekly, monthly

• Distribution Lists: Create a list of people you would like an automatic

report sent to (create the distribution list before creating a scheduled report)

• List Schedules: Lists report schedules you created, the reporting period, timing of the next report run, the selected format and the distribution list for that report.

• Reports are created at approximately 11:00MT / 13:00ET

Reports: Schedule Reports Continued

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Reports: Monitoring and Activity Reports

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TIPS: Your Billing Schedule – view this year’s billing dates Exception Monitoring Report allows you to audit your fleet based on specific exception criteria (New – can be sent to a number of email addresses) Purchases Based on Statement Period: get a copy of your statement in Excel and have it emailed to you

Manage Cards

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Manage Cards: Customize Card Access

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View Card Attributes: View the current profile of your cards Card Status: Cancel, put a card on hold or reactivate a card Driver Name: Add descriptions to your cards, 2 fields are available for retail (993) accounts and 1 field is available for Petro-Pass (708) accounts. Common uses are driver name, vehicle number, license plate number PIN: Change the driver ID number to something more familiar to your driver Fueling Access: Set purchase restrictions by volume and dollar limit. Restrict by product, day of week, time of day, geographic location.

Manage Cards: Card Reports

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Card List: List all of your cards in an excel file, see the PIN associated with each card Card Attributes: High level report showing the card attributes Detail Card Attributes: Keep track of restrictions placed on each card on a convenient excel spreadsheet Multi-Pin Card Report: Lists all drivers by PIN Hold Card on Future Date:Pput a card on hold for next week or next month Last Purchase by Card: See the last purchase made by a card

Manage Cards: Request New Card

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Number of new cards: Choose the number of new cards wanted, cannot exceed 30 cards Select profile from card: Choose a profile card to copy. Be sure to choose an active card, you will not be able to copy a profile from a canceled card or a card that is on hold. Set new card series number (optional): If you leave this number set to 1, the system will choose the lowest available card number. You can set a series, 1000, 2000, 3000.

Manage Cards: Request New Card Continued

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Lines 2 and 3 can be

embossed on the card

Two fields are available to add more detail to

your cards

Pricing

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View Petro-Pass (truck stop / cardlock) pricing by product for your account

Locations

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• Search for Petro-Canada Retail and Petro-Pass sites across Canada • Search for Truck Stop Affiliates in the USA

Account Management - SuperUser

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• The SuperUser feature adds security / control to your account • All online access requests are directed to the SuperUser for authorization & set up • This is a recommended best practice to help facilitate account management

The SuperUser can add/modify/delete

users

The SuperUser is a person within your organization that is an authorized signing officer.

FAQs

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Q: Who do I contact if I have a question about the online service? A: Email spinqs@suncor.com for any questions related to SuperPass Online services

Q: How do I add a new user to the system? A: Contact your SuperUser, if you don’t have one please contact spinqs@suncor.com.

Q: How do I update my email address? A: To update your email address, hover over the Account Management tab to display the sub menu.

Choose Online Preferences to edit your profile.

Q: I did not receive my Statement Notification? A: If you haven’t received notification that your statement is ready please ensure the following:

• Ensure the correct billing date by viewing your billing schedule: go to Reports, then click on Your Billing Schedule

• Ensure SuperPass online has the correct email on file: hover over the Account Management tab to display the sub menu, choose Online Preferences, then choose Edit Profile

• The notification didn’t get automatically forwarded to your junk mail • spinqs@suncor.com is added to your safe list: the notification could be held up by your firewall

Q: How do I update my account contacts? A: Submit the changes on company letterhead to spassadmin@suncor.com

Suggested Best Practices

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• Set purchase limits and place restrictions on cards, for better control. • Use the Detail Card Attributes report found by hovering over the Manage Cards tab, choose

Card List from the submenu then choose Detail Card Attributes. This report will help keep you organized by providing an overview of all the restrictions enabled on your cards.

• Monitor transactions using the Exception Monitoring Report (under Reports tab) – Define the exception criteria, per your requirements, and the Exception Monitoring Report will

email you when a card meets the exception criteria. – Provides ability to proactively monitor & address exceptions.

• Review transactions that have been declined and the reason for the decline using the Declined Transaction Report #33 found under Create Report. Proactively review declines to address possible driver misuse.

• Assign a SuperUser for your account and keep your contacts up to date.

• If you suspect any out of the ordinary transactions, take immediate action.

• If a SuperPass card becomes lost or stolen cancel it through SuperPass Online immediately.

DEDICATED CUSTOMER SERVICE & SUPPORT

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Service is a key element of the SuperPass Program and

is a significant point of difference for Petro-Canada Customer Service support through: • Inside & Outside Sales Teams

• SuperPass Online Inquiries – spinqs@suncor.com

• General Account or Customer Service Inquiries

• spassadmin@suncor.com

• toll free 1-800-668-0220

Integrated Value Products & Services – One Trusted Source

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SuperPass: A comprehensive program offering effective fleet management from Canada’s largest gasoline and diesel network. Enhanced security, control, convenience, online administration and detailed reporting through SuperPass online.

Bulk DEF: Petro-Pass offers the largest Bulk DEF network in Canada. With Bulk DEF available coast to coast, Petro-Pass is committed to making your life easier on the road.

Incentive Solutions: Use the power of instant gas savings to motivate & reward your customers and employees with the Preferred Price™ and Gift Card Incentive Solution programs. Carwash incentive solution program is available as well. Incentive Solutions - for all your promotional, reward & recognition needs.

Bulk delivered fuel: We deliver best-in-class service safely and reliably to your site. Quality branded fuels used in farming, construction, forestry, drilling, mining, and government.

On-Site Refueling: We deliver diesel fuel directly into your vehicles, generators, construction equipment or marine vessels.

Lubricants & greases: With over 350 high quality lubricants, specialty fluids and greases, we fulfill the needs of the world’s leading companies in over 70 countries around the globe, in virtually every industry.

Home Heat: Quality products and services to help keep your household fuel oil equipment and appliances running reliably and efficiently. The VALUE you want. The SERVICES and PRODUCTS you deserve.