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Susan J. Martin Accomplishments

Accomplished Professional – a “take charge” individual and exceptionally detailed, organized and highly accurate business professional with a unique ability to successfully manage multiple administrative projects simultaneously.

Proven competencies as a coordinator with the ability to empower others and foster cohesive business environments.

Consistently leverage organizational capabilities to facilitate well-run and streamlined office operations.

Well-developed interpersonal skills to work effectively with people from diverse professional and cultural backgrounds.

Well versed in all aspects of superior customer service. Specific expertise in the following:

Collaborative / Innovative Leadership Travel ArrangementsManaging Administrative Tasks Sales / Service SupportScheduled Meetings / Events / Technician Schedules Excellent Communication SkillsProject Management Multi-TaskingReporting/Reconciliation Accounts Payable/ReceivableMSOffice, Oracle, IMap, Mocha, QuotingQuickBooks, AS400, Epic Purchasing

Professional ExperienceAccount Temps/Orr Protection Services/Administrative Services Manager ▪ April 2016 to present

Responsible for supervision of the administrative staff that support Sales and Operations activities in the Southeast Region & National Accounts.

Create and issue Picking Sheets and Material Requisitions Stimulate Inventory transfers Process Purchase Order Process Sales Order Process Receipt of Goods Process Receipt of Invoice Set up New Service Jobs (Routine and Emergency) Process Service file update

information Set up Install Jobs including budgeting information Process change order information in Install Job Files Invoicing to Service or Install Jobs

Assumes oversite responsibility for all the general office administration for the Southeast Region and National Accounts.

Responsibilities include distribution of reports to operations, sales and coordinator staff as needed; review & assist A/R activity with Accounting personnel; participate in customer conference calls and personal visit as required; train & mentor administrative staff.

Provide purchasing support for the region including reviewing material requisitions for clarity and completeness, and signature authorization. After review processing the material requisition as required to stimulate an inventory move or a purchase order with the approved vendor, supplier or subcontractor.

Communicate orders to vendors, suppliers and subcontractors.

Bethesda Butler Hospital / Access Associate ▪ 2015-2016

Performs Scheduling or Registration functions in a timely and accurate manner: working with TH ancillary departments to coordinate care and communicate with patients and physicians/offices to obtain information necessary to schedule and/or register patients.

Provide excellent customer service and answer patient questions and resolve issues. Collect of copays, standard deposits and deductibles.

SCHEDULING: schedule physician ordered tests in accordance with department guidelines; correlate medical diagnosis with ordered tests/procedures for medical necessity purposes that is required to receive reimbursement.

REGISTRATION: educate patients on TH required legal compliance paperwork and provide financial triage. Properly direct patient with financial questions and explain concepts of insurance.

Diebold, Inc.–Hamilton Branch / Implementation ▪ 2010– 2015A global leader in self-service solutions, specifically Automated Teller Machines (ATM), Diebold employs over 15,000 associates with $3B in annual revenues.

PO Administrator- Hamilton Branch / Implementation Provided Operational Administrative support to the National Estimator business group.

Responsible for system data entry and processing of PO (Purchase Orders) requests for all subcontracted services required for sales order activity.

Ensured all Sales Order Product line items were reviewed and matched PO entries and Subcontractors’ agreed-upon contracted pricing.

Updated Subcontractor database with all current information pertaining to Diebold Subcontractors.

Reporting / maintaining log of Delivered and Installed (D&I) and Turnkey Installation Service (TIS) request.

Collaborated with Job Site Coordinators (JSCs) and Estimators to ensure accurate pricing and processing of D&I and TIS requests.

Administrative Assistant–Diebold, Inc. – Hamilton Branch / Sales and Service, ▪ 2005–2010

Provided operational administrative support to Ohio / Michigan / Kentucky / Ohio Valley regions.

Answered phones, scheduled and coordinated meetings, and created communication for distribution such as letters, memos, and emails.

Accounts payable for all office supplies, invoices, etc. Created and maintained spreadsheets and reports. Prepared standard accounting reports and summaries for financial analysis Coordinated Service Technician schedules.

Phlebotomist–Fort Hamilton, Hospital., Hamilton, OH▪ 2002–2008 Drawing blood specimens via vein puncture, finger / heel sticks, bleeding times, blood

cultures for all inpatients / out patients on six floors of the hospital such as: Emergency Room, Cardiac Cath Lab, Surgery, Recovery, Out Patient Lab, X-Ray,

Oncology Clinic, and Hospice. Registered Patients, collected insurance information, and insurance verifications. Contacted Doctor Offices for various ICD-9 Codes for Medical Records and Medicare

forms. Processed / received and verified specimens through the data base system Placed specimens in their correct placement for various testing such as Hematology,

Chemistry, Blood Bank. Etc. Generated Specimen transit list for off-site specimen testing. CPR Certified which has since expired.

Software SkillsMicrosoft Visual Basic, HTML, Microsoft Office, Microsoft Windows, Adobe PhotoShop and Illustrator. AS400, Epic, Oracle, Service Max and Sage.

EducationGeneral Studies– Talawanda High School, Oxford, OH ▪ 1990Phlebotomy Certificate– Health Alliance Cincinnati, OH ▪ 2001

ReferencesRandy Collins Larry Dubs Eric AglerRegional Implementation Manager National Estimator Manager Job Site CoordinatorDiebold, Inc. Diebold, Inc. Diebold, Inc.513-509-1529 810-560-820 513-682-6200