teaching soft skills in healthcare professions, by lori tyler
DESCRIPTION
PowerPoint presentation from Pearson, Practice Makes the Professional Web Series: Teaching Soft Skills in Health Professions on 11.9.12.TRANSCRIPT
Teaching Soft Skills in Healthcare Professions
by Lori Tyler
Lori Tyler & Associates
©Tyler & Associates, Inc., 2012
What are Soft Skills?
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• Professionalism • Communication • Critical thinking • Conflict resolution
Why Teach Soft Skills?
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Soft skills are a major focus of many accreditation standards
Research has found that the use of soft skills make for a productive, happy staff and
satisfied patients.
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Employers know
People are the key
Teaching Soft Skills
to adults in healthcare professions
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Three needs of adults in the workplace
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O Meaningful work O Appreciation for work O Integrating fun at work
What makes work in healthcare meaningful?
Nine times out of ten ©2012 Tyler & Associates, Inc.
The people… ©Tyler & Associates, Inc., 2012
the answer is
Use what is meaningful to me to teach me
Why is Professionalism Important? • Makes work a career • People expect professionalism • Helps one feel good about one’s work
Set the Expectation
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O Show examples of how health care professional are to dress (pictures, models, etc.)
O Give ideas for covering unprofessional piercings, tattoos, etc.
O Treat violations in private meetings and with sensitivity
Practice Communication Skills O Recognition of
patient’s level of understanding
O Providing appropriate feedback
O Sensitivity to patient concerns and fears
O Respect of spatial boundaries
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Teaching Example O Start with giving
directions for when a patient should wash their hands (say it in another language or using words above the education level of the students).
O Ask students to use their communication skills to help a patient understand what you just said.
Use of verbal communication to enable
patient understanding
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Il est important de se laver les mains après avoir mangé, utiliser la salle de bains, et de vous moucher.
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Provide Opportunities to Experience Diversity
• Illicit diverse staff to teach about their culture.
• Guest speakers or other students can present how to understand their cultural beliefs
• Meals, celebrations of culture, and practicing cultural rituals can help everyone feel included and understood.
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Teaching Example Discussion Role Play
O In small groups have students discuss differences in personal space from culture to culture.
O Demonstrate various cultures comfort with personal space.
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Develop Critical Thinking Skills
O Critical thinking skills O Necessary when
performing patient assessment and care
O Higher level of processing information
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Teaching Example
O Provide students with a brief history to portray to the assessor
O Have students take turns role playing the patient and the assessor
O Be sure to praise the examples of critical thinking
Applying Critical Thinking in Patient Assessment
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Provide Options for Conflict Resolution
Collaboration is the Goal Avoidance, Competition, Accommodation, and Compromise are not
Everyone has a scope of practice O Use what is
meaningful as motivation
O Set the expectation O Provide practice and
experiential opportunities
O Provide options ©2012 Tyler & Associates, Inc.