technology for social justiceinfoxchange.org delivering technology for social justice tdsa...
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Technology for social justice infoxchange.org
Delivering technology for social justice
TDSA ConferenceAugust 2015
Building sector capabilitythrough the use of technology
2Technology for social justice
1. Client centred care
2. Client outcomes
3. Fundraising, social media, online engagement
4. Flexible workplaces
5. Partnerships and joint service delivery
Our world is changing
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Good ICT is critical for community organisations to:
1. Make the most of staff & volunteer time
2. Measure & improve client/community outcomes
3. Minimise service risk
However, most community organisations:» Do not have an ICT plan» Feel they spend too much on ICT» Are not satisfied with their investment
Our shared opportunity
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ICT satisfaction & spend/FTE
Highly satisfied
Satisfied
Slightly satisfied
Neutral
Slightly dissatisfied
Dissatisfied
Highly dissatisfied
$3,103
$4,319
$3,730
Median: satisfied & highly satisfied
Median – all AU organisations
Median: dissatisfied & highly dissatisfied
11% AU$ 478 Infrastructure
11% AU$ 482 Personal computers and equipment
16% AU$ 671 External IT support services
14% AU$ 620 Core applications
1% AU$ 59 IT training & staff skills development
4% AU$ 175 Internet/network data links
2% AU$ 81 Other
41% AU$ 1,753 Salaries
Average spend per FTE in each area of ICT
Range of ICT spend as a % of total operating expenditure
1% 5%3%
First quartile Median Third quartile
7%
Average
What do community organisations spend on ICT?
Source: Infoxchange, Connecting Up & TechSoup NZ NFP ICT Survey February 2015
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ICT Capability Framework Starting Out Basic Intermediate Advanced
Governance, planning & management
No ICT plan. Ad hoc & reactive.
ICT planning is discussed.Informal alignment with
organisation’s objectives.
Comprehensive ICT plan aligned with management objectives, supported by effective governance
Clear & compelling ICT vision and strategic plan, aligned with organisation’s vision,
mission & goals.
Common ICT platforms & collaboration tools
Individual PCs with no information sharing
capability.
Some simple shared information services with limited remote access.
Up-to-date systems with reliable support enable
effective information sharing.
Information accessible anywhere, supported by functional & easy to use
collaboration tools.
Client information & service delivery systems
Predominantly paper based systems to support
client/whānau information & service delivery.
Basic client information & service delivery systems.
Functional client information & service delivery solutions
are used but with some limitations.
Integrated, accessible solutions support efficient
processes, service delivery and track outcomes
Social media, marketing & public website
No social media presence & very basic, static website
Limited social media presence & engagement
with stakeholders. Updating of website ad hoc.
Active social media presence & engagement
with stakeholders. Website functional & current.
Broad stakeholder engagement through
integration of social media & sophisticated website.
Staff & volunteers skills & culture
Most staff are uncomfortable using computers, technology
& the internet
A small number of staff are comfortable using
technology, but many have limited skills
Staff can use the organisation’s computer systems well. Training
needs & plans are identified
Staff are keen innovators, drive technology
improvements & keep skills up to date.
Risk management & disaster recovery (DR)
We’ll worry about it when it happens.
Regular backups of important information exist. Virus protection & Internet
firewall active
Off-site backup, security & redundancy provisions exist.
Key systems supported.
Practical ICT DR plan regularly tested. Client data &
service provision capability protected with good security &
redundancy provisions.
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Example: Disability services in Barwon Starting Out Basic Intermediate Advanced
Governance, planning & management
No ICT plan. Ad hoc & reactive.
ICT planning is discussed.Informal alignment with
organisation’s objectives.
Comprehensive ICT plan aligned with management objectives, supported by effective governance
Clear & compelling ICT vision and strategic plan, aligned with organisation’s vision,
mission & goals.
Common ICT platforms & collaboration tools
Individual PCs with no information sharing
capability.
Some simple shared information services with limited remote access.
Up-to-date systems with reliable support enable
effective information sharing.
Information accessible anywhere, supported by functional & easy to use
collaboration tools.
Client information & service delivery systems
Predominantly paper based systems to support
client/whānau information & service delivery.
Basic client information & service delivery systems.
Functional client information & service delivery solutions
are used but with some limitations.
Integrated, accessible solutions support efficient
processes, service delivery and track outcomes
Social media, marketing & public website
No social media presence & very basic, static website
Limited social media presence & engagement
with stakeholders. Updating of website ad hoc.
Active social media presence & engagement
with stakeholders. Website functional & current.
Broad stakeholder engagement through
integration of social media & sophisticated website.
Staff & volunteers skills & culture
Most staff are uncomfortable using computers, technology
& the internet
A small number of staff are comfortable using
technology, but many have limited skills
Staff can use the organisation’s computer systems well. Training
needs & plans are identified
Staff are keen innovators, drive technology
improvements & keep skills up to date.
Risk management & disaster recovery (DR)
We’ll worry about it when it happens.
Regular backups of important information exist. Virus protection & Internet
firewall active
Off-site backup, security & redundancy provisions exist.
Key systems supported.
Practical ICT DR plan regularly tested. Client data &
service provision capability protected with good security &
redundancy provisions.
Median Spread across the middle 50% of organisations
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ICT capability enables strong organisational performance
Governance, planning and management
Common ICT platforms and collaboration tools
Client information and service delivery systems
Social media, marketing and public website
Staff and volunteers’ skills and culture
Risk management and Disaster Recovery (DR)
No ICT plan;ad hoc and reactive
Individual PCs with no information sharing capability
Predominantly paper based systems to support client information and service
delivery
No social media presence and very basic, static website
Most staff are uncomfortable using computers, technology
and the internet
We’ll worry about it when it happens
Clear and compelling ICT vision and strategic plan,
aligned with organisation’s vision, mission and goals
Information accessible anywhere, supported by
functional and easy to use collaboration tools
Integrated, accessible solutions support efficient
processes, service delivery and track outcomes
Broad stakeholder engagement through
integration of social media and sophisticated website
Staff are keen innovators, drive technology
improvements and keep skills up to date
Practical ICT DR plan regularly tested. Client data &
service provision capability protected with good security
Maximum impact from ICT investment
Staff can collaborate, work productively and access
information anywhere
Painless reporting, efficient client services and client outcomes
tracked
Attract new funders, supporters, volunteers, staff and clients
Staff and volunteers’ productivity is maximised
Service interruptions are minimised
Starting Out Advanced Benefit
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Free guides & resources for community organisations to improve their ICT capability
www.improveit.org
Helping disability service providers prepare for the NDIS» NDIS readiness: www.readiness.nds.org.au » Productivity tool: www.ndsproductivity.org.au
Helping individuals to realise their online potential
www.godigi.org.au
Infoxchange products and services – ICT strategy & plans, cloud migration, client/case management solutions
www.infoxchange.org
Where can I go for help?
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1. Technical knowledge is not the main game in order for CEOs to direct and participate actively in strategic ICT planning.
Top five tips for leaders
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2. Your Board should be actively calling for and participating in strategic ICT planning.
Top five tips for leaders
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3. Donated hardware, software and services can often cost more than paying for products or services in the long run.
Top five tips for leaders
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4. Many technology problems are actually organisational development problems.
Top five tips for leaders
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5. No matter how strategically you apply ICT, it will probably not save your organisation money but should produce productivity & other benefits.
Top five tips for leaders
Thank you
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Free guides & resources for community organisations to improve their ICT capability
www.improveit.org
Helping disability service providers prepare for the NDIS» NDIS readiness: www.readiness.nds.org.au » Productivity tool: www.ndsproductivity.org.au
Helping individuals to realise their online potential
www.godigi.org.au
Infoxchange products and services – ICT strategy & plans, cloud migration, client/case management solutions
www.infoxchange.org
Where can I go for help?