technology services road map
DESCRIPTION
Technology Services Road Map. Tech Day 2012 September 28, 2012. Chief Technology Officer Update. Charlie McMahon Chief Technology Officer [email protected] 504-988-8555. What is Technology Services?. Mission Statement - PowerPoint PPT PresentationTRANSCRIPT
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Technology Services Road Map
Tech Day 2012September 28, 2012
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Chief Technology Officer Update
Charlie McMahonChief Technology Officer
[email protected] 504-988-8555
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What is Technology Services?
Mission StatementTechnology Services provides information technology services that meet the needs of the Tulane University community and enables Tulane’s mission by delivering technology solutions that support achieving institutional goals and objectives.
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Major Functions
Business Services Campus IT and Academic Computing
Faculty Support Instruction and Research Computing Service Desk – Tier 2 & 3 Support Vendor Partnerships Web & Communications
Enterprise Applications Corporate Applications Student Information System
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Major Functions
Infrastructure Identity Management System Messaging Systems Data Center System Administration Network Telecommunications
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Major Functions
Security Awareness Prevention Recovery
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Accomplishments FY 2011-2012
Infrastructure Network upgrade WaveMail conversion IPV6 implementation
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Accomplishments FY 2011-2012
Campus IT and Academic Computing LMS pilot and selection of Blackboard 9.1 Classroom upgrades KACE deployment Faculty Technology Lab Communication improvements
Enhanced web and social media presence TechWave Newsletter Tulane Operations Management System
HBO available on campus
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Accomplishments FY 2011-2012
Security Improved network scanning Enhanced system/processes for accounts Implemented encryption Built and implemented new EPO server Significant reduction in spam/phishing Improved enterprise alerting Implemented security education
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Accomplishments FY 2011-2012
Enterprise Applications Oracle Upgrade Banner Kuali TAMS Release 12 TERA Implementation
New Director for Network Operations and Support Center
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Roadmap 2012-2013
Technology Services is engaged in a significant number of major projects that will affect customers over the next two years
We want you to know well in advance what's coming and when
These projects will provide tremendous increases in our ability to serve our customers
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Roadmap 2012-2013: Infrastructure
Network Upgrade and Redesign Upgrade Identity Management System Complete Unified Active Directory
implementation Move Tulane Telephone service to Internet2
Net+ SIP Service
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Roadmap 2012-2013: Applications
TNPRC Database CMS upgrade
Working with Public Relations Piloting two options
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Encryption IPTV
Roadmap 2012-2013: Campus
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Roadmap 2012-2103: Instruction
Blackboard LMS Upgrade (2012-2013) Classroom Upgrades (ongoing)
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Campus IT & Academic Computing Update
Jim BradleyAssistant Vice President
[email protected] 504-644-8467
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Campus IT & Academic Computing
Major functions Faculty Support Instruction and Research Computing Service Desk Vendor Partnerships Web and Communications
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Strategic Agenda FY2012-13
Strengthen Relationship with Medical School and develop collaborative IT Strategic Plan
Enhance support for instruction Enhance Web Services Complete deployment of Customer Service
Enhancement systems
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Strategic Agenda FY2012-13
Technology Connection - deploy unified storefront
Enhance support for research Continue strong focus on Primate Center High performance computing support
Optimize organization
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Collaborative IT Strategic Plan
Strengthen Relationship with Medical School and develop collaborative IT Strategic Plan
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Enhance Support for Instruction
Blackboard Partnership
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Enhance Web Services
CMS upgrade or transition to a new CMS Complete redesign of TS Web Collaborate on redesign of TU Web Deploy v2 of Tulane Mobile App Complete TOMS deployment
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Enhance Customer Service Systems
KACE CRM (Microsoft vs. ServiceNow) Email Migration Box Conversion (http://ts.tulane.edu) Active Directory Migration
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Technology Connection
Deploy the unified storefront in the LBC and extend to other campuses and sites Uptown
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Enhance Support for Research
Ensure ARS Database Conversion to Oracle is 50% complete.
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Enterprise Applications ProjectsMary Walsh
AVP for Technology ServiceEnterprise Applications
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Projects Completed
TAMS Release 12 – October 2011 TERA Implementation – February 2012
Tulane Electronic Research Administration 670 Proposals - $217,746,182 In development
Conflict of Interest Subawards & Negotiations Report Tracking IRB module IACUC
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HCM Implementation
HCM - Human Capital Management Human Resources Self Service (Manager/Employee) PayrollLabor Distribution Advanced Benefits Time and Labor
Self Service functionality for employees and managers Kronos Timekeeping Relational Database and toolset Fully integrated into the University financial system
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Animal Records System
Tulane National Primate Research Center Technology to support unique requirements of
research Medical records Imaging Mobile devices Ancestry information
Planning and Design effort underway
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Gibson New Schedule of Classes
Focus on usability New Planner functionality
Multiple planners Conditional add/drop Register directly from planner
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Enterprise Applications
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Enterprise Applications
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Gibson
Spring Registration New Planner and Conditional Add/Drop will be in
place for Spring 2013 Priority Registration – November 5th
Continuing to work with students and staff to ensure functionality and usability
Additional functionality will be developed going forward
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Infrastructure Update
Leo Tran, CISSP, CISM, CRISCAssistant Vice President, Technology Infrastructure Services
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Network Services
Deployment of IPv6 Deploy Network Infrastructure to support IPTV Move departmental servers to the data
center, including servers from the Library, Athletics, Capital Projects, Riley Center, and TUPD.
Upgrade Horizontal Wiring in Residence Halls with Cat6 Ethernet cable that can deliver 1Gb traffic.
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Network Services
Re-architect Wireless Network for more availability
Complete the 10Gb Fiber Ring
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Identity Management Services
Upgrade Identity Management System to enhance Self-Service Password reset capabilities
Complete Unified Active Directory implementation
Expand Shibboleth and ADFS environments
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Disaster Recovery
Move Disaster Recovery site to a location that will enhance real-time data replication
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WaveMail Conversion
Complete Office 365 conversion Email Lync
New Office 365 email environment brings: 25Gb mailboxes Zero disaster recovery time Reduced Management Overhead
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Tulane Telephone Service
Move Tulane Telephone service to Internet2 Net+ SIP Service
Redesign Telecom Department
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Network Operations Center
Allie Hopkins, Director, Network Operations and Support [email protected] 504-988-8512
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Network Operations Center
What does the NOC do? Monitor network Monitor systems
How to build a NOC State of the art operations center Video wall Tools Personnel
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Network Operations Center
Kick-Off Date Mid-summer 2013 Status updates throughout this year
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Information Security Office Update
Hunter Ely, CISSP, CFCE, GCIA, CRISCChief Information Security Officer
[email protected] 504-988-8566
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ISO Strategic Agenda FY2012-13
Antivirus Anti-phishing Campaign Security Awareness Training Security Reviews
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ISO Strategic Agenda FY2012-13
Encryption Network Scanning Firewall Other Issues – mobility management,
DMCA, Staffing, Incident Response, etc.
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ISO Update – Antivirus/EPO
Migrated EPO 4.5 clients to new EPO 4.6 server. Increased overall AV footprint and policy effectiveness
Have used EPO alerts to address virus outbreaks early preventing the spread of worms and Trojans across the network.
EPO can support mobile device management (separate purchase)
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ISO Update – Anti-phishing
DarkNet and Phishing management project in process
Project in place to scan and manage host IP’s for known and new fraud sites and command and control infrastructure
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ISO Update – Security Awareness
Completed security awareness training with several departments around campus
Information Security Wiki/Webpage SANS Securing the Human
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ISO Update – Security Reviews
Review of state of information security in all departments
Free service scheduled at the request of department
Several security reviews completed in the last 12 months
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ISO Update – Encryption
Upgrade to the encryption system in the spring. Phase 2 – All laptops/desktops at SOM to be
encrypted. Efforts within other areas of HSC. Hundreds of computers are now encrypted and
protected. Begin offering encryption to uptown departments
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ISO Update – Encryption
Continued support of encryption issues (Avg: 1-2 major recovery issues per week 10-12 unlocks per week)
100% data retention for customers with encryption related issues.
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ISO Update – Network Scanning
Rapid7 scan for ad hoc and regular reporting for PCI compliance and grant compliance
Upgraded licensing for Nexpose/Rapid7 penetration testing software and appliance.
Nexpose used in determining security issues with Servers, workstations and other network devices on the Tulane network
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ISO Update – Firewall
Project in concert with Infrastructure team to integrate enterprise-class firewall into new top-tier network design
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ISO Update – Other Issues
Moving Administrative account process off paper
Mobility management DMCA Incident Response
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Questions?