test 1 powerpoint
TRANSCRIPT
- 1. Reservation Sales Training: 3 Keys to Becoming a Reservations Sales Agent Superstarmore reservations more data more revenue
- 2. Kick Starter! 2
- 3. Change? 3
- 4. Whats In My Pocket 4
- 5. Sell the Pen 5
- 6. The Essentials 6
- 7. Sell The Experience 7 Its not about the room, the house, the condo They are coming for their unique experience Find out what it is
- 8. 8Non-Negotiables 8Basics Use proper greeting Interactively listen to callers request Personalize the conversation
- 9. Non-Negotiables 9More Basics Convey confidence & pride / personalized recommendations. Use professional, courteous language Ask if you can make the reservation Thank the caller
- 10. 10Calls That Make You Say 10I cant believe they said that!
- 11. The Keys 11 Go outside the comfort zone and ask questions. Position a property to a guest based on their Vacation. The Big 3 Change is ok: Grow or become stagnate
- 12. Your Success Is Our Purpose Colin Morrison [email protected] 866-921-2779