Association Internationale de la Savonnerie, de la Détergence et des Produits d’Entretien International Association for Soaps, Detergents and Maintenance Products

4th SUSTAINABILITY REPORT 2009 (2008 DATA)

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Dear Reader,

It is with great pleasure and a sense of achievement that I present to you the 4th edition of our Sustainability Report. Last year, we already reported the great progress on the number of companies committed to the Charter. This year, I am proud to say that there has been a further 28% increase in company membership of the Charter since then. There are currently a total of 89 Charter members which represent small and large manufacturers as well as retailers, involved in household and professional cleaning products. This is a real success given that this number covers approximately 75% of the total cleaning and maintenance production in Europe!

These results demonstrate that despite the diffi cult economic situation businesses and consumers are currently facing, there still remains a determined commitment to the sustainability agenda in our industry. They also acknowledge the value of the role that A.I.S.E. as an institution plays in guiding industry towards more advanced and innovative sustainability prac-tices.

Over A.I.S.E.’s 50-year history, huge innovations have been made in the industry’s products, and in the search for new, better and safer ways of using them. Our companies foster this inventiveness with clear structures and channels for get-ting good ideas from the drawing board to production in as short a time as possible. But satisfying consumers is not the only objective of innovation. Finding the right balance of prod-uct usage, technology and production management is the key to a more sustainable use of resources, to a reduced burden on the environment, and to better and more cost-effective quality management in industrial production.

> About A.I.S.E.

Created in 1952, A.I.S.E. represents the soaps, detergents

and maintenance products industry. Our affi liates include

National Associations in 42 countries and also ten direct

member companies. Combined membership of the current

37 National Associations totals more than 900 companies,

ranging from small and medium-sized enterprises (SMEs) to

multinationals, active in the Industrial and Institutional (I&I)

and the consumer goods markets totalling a market value of

around 41 billion Euros (see details in Annex 1).

> Industry vision

The soaps, detergents and maintenance products industry

benefi ts society by contributing to the sustainable improve-

ment of the quality and comfort of life through hygiene and

cleanliness, in a free, competitive and innovative way.

> The A.I.S.E. mission

The A.I.S.E. mission is to communicate effectively and ob-

jectively the values embodied in our industry vision and in

related policies to all appropriate stakeholders, while taking

these stakeholders’ views into account.

This is done by:

> acting as the voice of our industry in Europe;

> working with other organisations, as appropriate,

thereby ensuring that stakeholder dialogue takes place

in an atmosphere of trust;

> improving the economic and legal environment in

which our industry operates.

The detergents and maintenance products industry has been proactive in working towards more sustainable production and consumption, with voluntary initiatives like the Charter for Sustainable Cleaning, Washright, Save Energy and Water and more recently the consumer website Cleanright. We will continue to build on this by leading industry best practices and by working closely with stakeholders and other third par-ties on a global, European and national scale. We noted with great interest the publication by the European Commission in July 2008 of the European Sustainable Consumption and Production/Sustainable Industrial Policy Action Plan. 2009 will certainly continue to be a year of active dialogue on this Plan and its different components. Working with all actors in the value chain, including retailers, civil society and consumers is, indeed, key to promote strategic changes towards more sus-tainable consumption patterns and tackle barriers that hinder it.

The trends reported in this Sustainability Report confi rm that our industry has made major progress on a number of impor-tant Key Performance Indicators (KPIs), whether through the number of manufacturing sites covered by the Charter (now at 133), reduction in energy consumption and CO

2, reduction

in use of packaging as well as poorly-biodegradable organics, or a substantial increase in the use of voluntary safe use icons. Progress on all our KPIs and perspective on the data are pro-vided in this Report.

Last but not least... Our industry has always regarded the Charter as a “living” project, which over time will be periodi-cally upgraded based on feedback and developments. 2009 will be an important year for consulting both internal and ex-ternal audiences on desired progress for an improved Charter programme. This dialogue will ensure that the Charter contin-ues to offer its members the most advanced sustainability ref-erence scheme for driving best practices within the industry, based on life cycle thinking.

Hans J Bender A.I.S.E. President

Industry Vision

Science-based solutions

Dialogue withstakeholders

Communicationsto end-users

Partnering to achieve a better regulatory framework

Agenda for Responsible Sustainable Cleaning(Economic, Social, Environmental)

Developing & promotingvoluntary initiatives

Opportunities & issuesidentification via membership

Engaging & involving the members through a network foran effective and strong association

The A.I.S.E. Agenda for Responsible Sustainable Cleaning

This chart illustrates the principles and ways of working of

the association, its key activity pillars aiming all at contribut-

ing to sustainability in line with the industry vision.

1. Foreword by the A.I.S.E. President

Table of contents

03 Foreword by the A.I.S.E. President

04 The Charter for

Sustainable Cleaning - progress

10 2008 Performance

16 Further A.I.S.E. initiatives

18 Annexes

Dear Reader> About A.I.S.E. Table of contents

ESSENTIAL CSPs (FOR ENTRANCE CHECK)

Raw material selection and safety evaluation

Resource Use Policy

Occupational Health and Safety Management

Environmental Manage-ment System

Product Recall

Finished Product Safety Evaluation

ADDITIONAL CSPs (AFTER THREE YEARS)

Raw material and packaging suppliers selection

Packaging design and selec-tion

Distribution Risk Assessment

Consumer and User Informa-tion (on product)

Product Performance and Product Review

2. The Charter for Sustainable Cleaning - progress

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The A.I.S.E. Charter for Sustainable Cleaning is open to all

companies (whether a member or non-member of A.I.S.E.’s

National Associations) manufacturing, distributing, or placing

on the market soaps, detergents, maintenance products or

cleaning systems, either for household or industrial/institu-

tional use.

Among the companies committed to the Charter, we distin-

guish: “ordinary members” (i.e. companies manufacturing

from large multinationals to SMEs and placing products di-

rectly onto the market) and “associate members” (i.e. retail-

ers and distributors wishing to apply the Charter to their own

private label products).

Following the members’ information sessions and workshops

organised by A.I.S.E.’s National Associations in the different

countries in the last years, there are now, as at June 2009,

89 companies (multinationals, retailers, SMEs) commit-

ted to the Charter.

Details of these can be found in the table on the next page.

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A set of Procedures for implementation across the whole

product life-cycle

The Charter itself consists of a set of eleven Charter Sustain-

ability Procedures (CSPs) that companies are invited to imple-

ment in their management systems. Six ‘essential’ CSPs have

to be checked by an independent external verifi er during the

Charter Entrance Check (see Annex 2); the other fi ve, which

are additional, have to be implemented within three years of

the company joining the Charter.

(Note: Charter comparison vis à vis ISO 9001, ISO 14001, EMAS and ISO 18001/BS OHSAS can be found in Annex 4.)

Once the criteria are met (see CSP section aside), companies

are entitled to use the appropriate Charter logo. This logo cer-

tifi es that the company is following sustainability principles,

giving priority to improvements in people’s safety, environ-

mental friendliness, and to other key aspects of sustainability,

without compromising product performance.

Reporting elements to measure progress

The Charter requires companies who commit to report to

A.I.S.E. annually on a set of ten Key Performance Indicators

(KPIs) which are specifi cally linked to the Charter Sustainabil-

ity Procedures. Those are being collected and aggregated by

Deloitte (see Annex 2); this then allows A.I.S.E. to produce this

annual Sustainability Report, demonstrating progress of the

whole industry sector on European level. Progress on each of

the KPIs is discussed in Chapter 3 of this report.

What is the Charter?

The A.I.S.E. Charter for Sustainable Cleaning (‘the Charter’)

was launched at the end of 2004 in all EU countries plus Ice-

land, Norway, and Switzerland. It covers all product categories

of the soaps, detergents and maintenance products industry,

whether in the household or industrial and institutional sec-

tors.

This voluntary initiative is a life-cycle-based framework aimed

at promoting a common industry approach to sustainability

practices and reporting.

The Charter covers a wide variety of activities and initiatives

ranging from the human and environmental safety of chemi-

cals and products to eco-effi ciency, occupational health and

safety, resource use and consumer information. The Charter

is aimed at encouraging the whole industry to undertake con-

tinual improvement in terms of sustainability and also to en-

courage consumers to adopt more sustainable ways of doing

their washing, cleaning and household maintenance.

Company participation

Development of company participation

Companies have to:

> install those CSPs identifi ed as ‘essential’ on at least 50% of

their production;

> extend, within three years of this commitment, all of the

CSPs to at least 75% of their production; and,

> after three years, maintain such installation and strive to

extend to all of the CSPs to 100% of their production.

CHARTER SUSTAINABILITY PROCEDURES

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All MembersOrdinary MembersAssociate Members

A set of Procedures for implementation across the whole What is the Charter? Company participationCHARTER SUSTAINABILITY PROCEDURESA set of Procedures for implementation across the whole What is the Charter? Company participationCHARTER SUSTAINABILITY PROCEDURES

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2. The Charter for Sustainable Cleaning - progress

Company Ordinary Member Associate HH I&I member

Madel* X Mantz airmotions X Marks & Spencer XMcBride* X Mercadona XMifa* X Modelo Continente Hipermercados X Morrisons XNice Pak International* X XNisa XO’Lacy X Persan* XPlus Retail XPowder and Liquid XProducts Limited Procter & Gamble* X X Productos Codina X X Promer X X Reckitt Benckiser* X Relevi* X Rewe XRossmann XSaci* X Sainsbury’s XSara Lee* X Scamark XSchlecker XSC Johnson* X Senzora X X Somerfi eld XSuavisantes y Plastifi cantes Bituminosos (SPB)* X X Südsalz* XSuministros Cientifi cos Tecnicos (Sucitesa)* XSuperunie XSutter* X X Tesco XThurn Produkte* X Unilever* X Universeel XVan Dam Bodegraven* X X Vandeputte X X Walter Bösch KG XWerner & Mertz* X X Wola X

Company Ordinary Member Associate HH I&I member

AC Marca* X Action Pin* X X Afalin X XAlco XAldi Nord XAldi Süd XAlpheios XAmway X X Argos XAVT* X X Bennet XBeromin Chemie* X Bolton Manitoba* X X Brauns Heitmann* X Budich International X X Burnus XCaprabo XCarrefour XColgate Palmolive* X Coldis XDalli-Werke* X danlind* X X Deco* X X delta pronatura* X Detailconsult Formule-Management Xdm-drogerie markt Xdomal wittol* X X Dr. Weigert Nederland XDreco* X X Dr. Schnell Chemie* X Ecolab* X Esselunga XFeucht Hygiene Werk* X Francisco Aragon* X Gallon-Kosmetik X X Grupo Forquisa* X X Helichem* X X Henkel* X I.C.E.FOR* X X Jeyes* X X Johnson Diversey* X Jumbo Supermarkten XKH Lloreda* X X KiiltoClean Oy* X X Lidl XLuhns* X

“The Charter’s Key Performance Indicators allow us to

work in a balanced fashion and to build on the three pil-

lars which constitute our company’s ethic: quality, safety

and the environment. Even if the Charter Entrance Check

seemed to be complex, it was easy for us to pass it suc-

cessfully given that we had already been certifi cated on

other quality management systems.’’

Vandeputte, a family run business, was founded in 1887. Lo-

cated in Mouscron/Belgium and near other European coun-

tries (The Netherlands, Germany, France), the company cur-

rently employs 230 people and produces liquid detergents

and soaps for the I&I and household market. Vandeputte’s

products are sold in main Western European countries. The

company was made aware of the Charter scheme by DETIC,

the Belgian association for detergents and maintenance prod-

ucts.

Vandeputte decided to join the Charter in 2008 in order to

demonstrate its commitment to sustainable development, and

became an ordinary member of the Charter in May 2009.

2. The Charter for Sustainable Cleaning - progress

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“The core of KiiltoClean’s quality policy is commitment

to continuous improvement. Our goal is to reduce our

impact on the environment by committing to sustainable

standards. We believe that joining the A.I.S.E. Charter

for Sustainable Cleaning will help us in this mission.”

KiiltoClean Oy, a Finnish SME, was founded in 2003, but its

roots go back to 1919. The company employs 57 people and

specialises, among other things, in cleaning agents, surface

care products, cleaning machines and equipment for the I&I

and household sector. KiiltoClean Finland manufactures prod-

ucts for the Scandinavian, Baltic, Polish, Russian and Ukrainian

markets.

Teknokemian Yhdistys (TY), the Finnish association for deter-

gents and maintenance products, informed KiiltoClean about

the Charter for Sustainable Cleaning as well as on other

A.I.S.E. industry initiatives. Following this, the company de-

cided to join the Charter in 2007, and by doing so, aimed at

further building on its long-time involvement in environmental

and sustainability issues (gained through e.g. certifi cations in

ISO 9001 and ISO 14001).

When preparing for the Charter Entrance Check, KiiltoClean

established processes in order to systemise their evaluation

and improve their selection of raw materials. KiiltoClean be-

came an offi cial member of the Charter at the beginning of

2008. The company hopes that by joining the Charter scheme,

they will be able to demonstrate and convey to consumers

their commitment to sustainability.

Companies testimonials

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List of companies committed (as at June 2009):

HH Active in the Household sectorI&I Active in the Industrial & Institutional sector* Companies having contributed to the KPI 2008 reporting (see page 12)

A.I.S.E. and its National Associations have continued the

on-going dialogue initiated since the initial development

of the Charter for Sustainable Cleaning, with stakeholders

at EU and national levels.

The publication in July 2008 by the European Commission

of the Action Plan for Sustainable Consumption and Pro-

duction and on Sustainable Industrial Policy (SCP/SIP) has

been of high interest to A.I.S.E, which fully supports the

overall objective to encourage sustainable consumption

and production of products and services. The main points

of the A.I.S.E. position concerning SCP/SIP are summarized

below:

• A.I.S.E. supports the principle of addressing the full life

cycle of products, with a shared responsibility for the

different actors in the product chain to promote sus-

tainable consumption and production.

• In addition A.I.S.E. believes that equal balance between

all three pillars of sustainability (economic, social, and

environmental) needs to be taken into account when

developing policy tools.

• A.I.S.E. is glad that clear priority is given to voluntary

self-regulatory measures and would like to see even

greater importance given to industry voluntary initia-

tives.

Indeed, the Plan is seen as validating the work A.I.S.E.

does in helping steer best practice in the industry, in both

sustainable production and sustainable consumption. Tak-

ing the A.I.S.E. Charter for Sustainable Cleaning with the

other A.I.S.E. sustainability initiatives, a great number of

activities are already in place in the soaps, detergents and

maintenance products industry, which together amount to

a “mini SCP/SIP Action Plan” tailored to our sector. A.I.S.E

has actively engaged in the consultation process following

publication of the SCP/SIP Action Plan, arguing that the

legislative proposals should be relevant and workable for

industry.

Stakeholder exchange and feedback The European Commission SCP/SIP Action Plan

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In July 2008, the European Commission published its Action

Plan on Sustainable Consumption and Production and on Sus-

tainable Industrial Policy (SCP/SIP). Led by DG Enterprise and

Industry, DG Environment and DG Transport and Energy, this

Action Plan sets the scene for a number of medium and long

term shifts that the European Union aims to push through

in order to promote more sustainable consumption and pro-

duction behavior patterns from industry, authorities and con-

sumers across Europe. The Action Plan consists of different

policies, some of which already exist, others which are being

updated, and some which are new.

Below is the list of the main proposals which make up the

Action Plan, as well as how they were voted following the co-

decision procedure:

• Ecodesign Directive: extension to energy-related prod-

ucts (repeal of Directive 2005/32/EC). Recast => voted

through in EP on 24 April 2009

• Ecolabel Regulation: revision of Community Ecolabel

scheme (repeal of Regulation (EC) No 1980/2000) =>

voted through in EP on 2 April 2009

• EMAS Regulation: revision of the voluntary eco-man-

agement and audit scheme (repeal of Regulation (EC) No

761/2001) => voted through in EP on 2 April 2009

• Energy Labelling Directive: extension to energy-relat-

ed products (repeal of ‘Energy Labelling Directive’ 92/75/

EEC). Recast => voted in EP (1st reading) on 5 May 2009;

second reading delayed due to elections

• GPP: Communication on public procurement for a better

environment => approved by Council in early 2009

• The setting up of a Retail Forum => Launched on 3

March 2009 and fi rst meeting held on 30 April 2009.

“The SCP/SIP Action Plan aims at addressing social and eco-

nomic development within the carrying capacity of ecosys-

tems and decoupling economic growth from environmental

degradation. We welcome the work done at A.I.S.E. on a vol-

untary basis to help reach these objectives’’ said Pavel Misiga,

Head of Unit in DG Environment, European Commission, at

the A.I.S.E. 5th Information Day in December 2008.

Activities in the A.I.S.E. network of National Associations have

continued to promote the Charter to concerned audiences

and the general public in schools, trade fairs and the media.

Examples of such activities are illustrated below.

In addition to developments at EU level, recent months have

also seen important activities undertaken in several Member

States in the same spirit.

In 2008 France, following the “Grenelle de l’Environnement”,

pilot work was initiated jointly with A.I.S.E.’s French Associa-

tion Afi se for the forthcoming mandatory environmental la-

belling of products which is planned to take effect In France

from 2011. Through this pilot work, experts of the industry

are working with the French Energy and Environment Agency

Ademe and WWF to draw up proposals for the best way of

informing consumers about environmental aspects of laundry

detergents.

Stakeholder exchange and feedback The European Commission SCP/SIP

2. The Charter for Sustainable Cleaning - progress

The Charter for Sustainable Cleaning, with its emphasis on all

phases of the life cycle, fi ts well with these developments; the

proposal will be further worked out in the course of 2009.

In the context of “Le printemps de l’environnement” (spring-

time for the environment, a Belgian Grenelle), DETIC present-

ed the Charter many times to the Belgian authorities, consum-

er associations, environmental associations and in particular

to the Minister responsible for sustainable development. The

Minister showed great interest in the Charter, which could be

crystallised, in 2010, by a sector agreement aiming at increas-

ing the visibility and promotion of sustainable products.

When the Charter for Sustainable Cleaning was launched in

2004, A.I.S.E. committed - particularly for such a broad scale

topic - to regularly review its content based on stakeholder

feedback, political developments, and learning from mem-

bers.

Some preliminary discussions have been initiated within

A.I.S.E. with a view to delivering an “upgraded” version of

the A.I.S.E Charter in 2010, which will be subject to internal

and external consultations in the course of 2009.

The main principles of the proposed upgrade would consist

in specifying more precisely activities at the following three

levels (see chart below). Specifi cally at product level, the pro-

posal would be to develop “advanced sustainability profi les”

for each product group for use by companies under the up-

graded version of the Charter. Additionally a specifi c set of

criteria would be proposed for products in the industrial and

institutional cleaning domain aligned with the principles of

green public procurement.

A.I.S.E. sees this evolution of the Charter as perfectly attuned

to the spirit of the SCP/SIP Action Plan.

The Charter: an evolving scheme

National developments

Häuser modernisieren: Nachhaltigkeit beim Waschen, June-August 2008Häuser modernisieren: Nachhaltigkeit

Assocasa Newsletter, June 2009

Professioneel schoonmaken: Duurzaam in de praktijk, March 2009

Susanne Zänker, Director General of A.I.S.E., invited as guest speaker to the launch of the Retail Forum together with

Commissioners Kuneva and Dimas

UK

Slovak Republic

Estonia

Cyprus

Switzerland

Sweden

Spain

Slovenia

Portugal

Norway

The Netherlands

Italy

Ireland

Germany

Czech Republic

Finland

Latvia

Lithuania

Poland

Hungary

Romania

Bulgaria

Greece

Austria

Denmark

France

Belgium

Luxembourg

Malta

Iceland

• Country location edited for layout purposes• Scale differs from main map

7 • ≈ 6

30 •≈18

21 • ≈14

36 • ≈21

20 • ≈12

41 • ≈19

13 • ≈12

23 • ≈17

19 • ≈15

44 • ≈23

17 •≈2045 • ≈22

31 • ≈18

40 • ≈24

35 • ≈20

24 • ≈17

31 • ≈19

35 • ≈21

29 • ≈19

25 • ≈16

27 • ≈19

24 • ≈3

19 • ≈3

26 • ≈18

15 • ≈10

20 • ≈16

16 • ≈8

16 • ≈8

16 • ≈9

15 • ≈8≈*

Total number of companies operating in the country and committed to the Charter

Total number of carelines provided by companies committed to the Charter

Country location edited for layout purposes; scale differs from main map

This map shows the extent of Charter participation across

Europe (EU 27 plus Iceland, Norway and Switzerland).

It recaps, per country, the total number of companies

operating* in this country and committed to the Charter.

Although there are 54 ordinary members of the Char-

ter (as at June 2009), the total number of manufacturing

sites with Charter status is 133, representing more than

75 per cent of all EU production output in the A.I.S.E.

area.

Associate members (retailers, importers and others plac-

ing products on the market under their own names but

either using third party manufacturer or manufacturing

outside the A.I.S.E. area) are also shown. There are 35

associate members as at June 2009, including some of

the biggest retailers.

In addition, the map shows the total number companies

operating consumer carelines by country. This is derived

from the KPI reporting information.

*operating company: “operating”, means a company which owns a man-ufacturing facility, or sales force or which has a signifi cant distribution network in a country

The performance data pub-lished in this fourth Sustain-ability Report is based on the fi scal year that ended in 2008. This data has been supplied by 45* companies compared to 33 companies in 2007, 19 compa-nies in 2006 and 8 companies in 2005.

The data covers participating companies and their produc-tion facilities in the EU 27, plus Norway, Switzerland and Iceland. Reported data comes from both sectors of the soaps, detergents and maintenance products industry, namely the Household sector and the In-dustrial and Institutional (I&I) sector. (* see list page 6)

Companies committed to the Charter as at June 2009

54 ordinary members+ 35 associate members= 89 companies (headquaters), i.e. a total of 761 operating* companies

across Europe

It is estimated that the 89 companies cover

approximately 75% of the overall produc-

tion in the EU:

> 90% of household laundry and dishwashing

products

> 50% of household cleaners, bleach, mainte-

nance products

> 40% of the Industrial & Institutional market

NorwayFinland

The performance data pub-

- 10 - - 11 -

3. 2008 Performance

Participating companies

Chemicals safetyevaluation

Occupationalhealth and safety

Consumer andcustomer safety

Consumer and user information

Poorly biodegrad-able organics*

Consumed energyand CO2 emitted*

Consumed water*

Waste*

Packaging used*

Companies reporting dataNumber of the manufacturing sites covered by the Entrance Check in the Charter area% of Charter members’ manufacturing sites in the Charter area covered by the Entrance CheckTotal production covered by the Entrance Check% of Charter members’ total production in the Charter area cov-ered by the Entrance CheckTotal units of consumer products sold by the members in the Charter area (I&I not included)Total units of consumer products sold in the Charter area covered by an Entrance Check (I&I not included)

% of the total of chemical raw materials used that are covered by HERA risk assessments (water is not considered as a raw material - I&I not included)

Accidents on the total employees hours worked at the members’ sites, expressed per 100,000 man-hours worked by all employees

Number of care lines services offered in the countries of the Charter areaTotal consumer contacts registered in the Charter area

% of the total consumer contacts that are classifi ed as real or per-ceived health related calls% of the total consumer contacts that are classifi ed as enquiries (e.g. general or more specifi c questions related to the safety of the product, such as the presence of a certain ingredient to which the consumer is allergic)

Consumer product units sold in the Charter area with at least two safe use icons/sentencesConsumer product units sold in the Charter area carrying more than two safe use icons/sentences Household washing machine laundry detergents units sold in the Charter area carrying the “washright” panel

kg of PBO chemicals, according to the Charter PBO-list, purchased per tonne of production

GJ of energy consumed per tonne of productionkg of CO

2 emitted per tonne of production

m3 of water (potable and non potable) consumed per tonne of production

kg of waste (hazardous and non hazardous) produced per tonne of productionkg of hazardous waste sent off-site per tonne of production

kg of packaging material purchased per tonne of production

Introduction

The Key Performance Indicators (KPIs) shown in the table op-

posite include the results for 2008 alongside those for earlier

years. The fi rst year for which data were reported was 2005.

Data are submitted by the companies which were Ordinary

members of the Charter as at 31st December in each year.

They report their results for their own twelve month fi nancial

period ending during the year.

Associate members, which are predominantly multiple retail-

ers placing products on the market under their own labels but

manufactured by Ordinary members, do not normally report

KPI data directly but contribute to the reporting by individual

Ordinary members where they hold relevant information.

The data submitted are subject to an independent verifi cation

process conducted by SGS and managed by Deloitte (see An-

nexes 2 and 5).

‘Charter Area’

The term ‘Charter Area’ in this report refers to the EU 27

member states as at 31 December 2008, plus Iceland, Norway

and Switzerland.

Charter footprint

There was a further signifi cant increase in the number of com-

panies reporting for 2008. In the previous year there were

33 companies; for this report the number increased to 45.

These are headquarters of companies: in terms of manufac-

turing sites, the number increased from 108 to 133. This in-

crease means the Charter KPIs covered an estimated 75% of

all household, cleaning and maintenance production in the

Charter Area.

There was also an increase in the number of Associate mem-

bers joining the Charter during 2008, to 32. This trend illus-

trates the importance attached by retailers and importers to

improving sustainability.

Comparability

As mentioned last year, the steady increase in the reporting

base means that direct data comparisons between the years,

especially the earlier years, should be made with care.

KPI commentary

KPI Reporting data 2005 2006 2007 2008862

81.6 %

7.3 m t86.2 %

5,800 m

4,100 m

64.3 %

0.57

109

754,197

0.6 %

1.3 %

1,237 m

562 m

361 m

16.2 kg/t

1.34 GJ/t80.9 kg/t

1.60 m3/t

10.2 kg/t

3.2 kg/t

78.0 kg/t

1978

78.8 %

9.3 m t86.1 %

8,200 m

6,800 m

68.6 %

0.55

258

926,840

1.3 %

1.7 %

2,317 m

1,549 m

444 m

25.4 kg/t

1.09 GJ/t66.9 kg/t

1.44 m3/t

12.9 kg/t

3.9 kg/t

92.7 kg/t

*Data apply to production covered by the Charter Entrance Check

In particular, it is important to remember that most of the

large multinational companies joined during 2005 and 2006,

and that the majority of joiners in 2007 and 2008 were small-

er companies typically operating in just two or three member

states. These smaller companies tend to have manufacturing

profi les which differ from the multinationals, and as a conse-

quence there can be increases or decreases in the overall KPI

results that refl ect such differences more than any underlying

change in performance.

Having said that, in 2007 the reporting base was already re-

garded as genuinely representative of the full range of A.I.S.E.

product categories in the consumer markets, therefore com-

parisons between 2008 and 2007 can be considered entirely

valid on a like-for-like basis. In the commentary that follows

the like-for-like comparison is highlighted wherever relevant.

Representation of the Industrial & Institutional (I&I) market is

still less than the consumer market despite an increase this

year. KPIs specifi c to the I&I sector are currently too limited to

be meaningful but they should become more broadly based

in future years.

HIGHLIGHTS

Charter participation

The total production tonnage of all companies reporting was

11.7 million tonnes, and the proportion of that directly cov-

ered by the Charter was 11.1 million tonnes (i.e. 94% of the

total production)

Energy consumption and CO2

Total energy consumed per tonne of production fell by -4.5%.

Emissions of CO2, at 64.3 kg per tonne of production, fell by

-0.5% refl ecting a shift in the energy consumption mix

On-pack consumer advice

The number of consumer packs carrying at least two standard

safe use icons increased to over +50% of all products for the

fi rst time

Packaging ratio

The amount of packaging used per tonne of production de-

clined by -4.6%, and by -6.6% like-for-like

Poorly biodegradable organics

Use of poorly-biodegradable organics fell by -11.2%

33108

84.4% 10.5 m t92.1%

9,300 m

8,600 m

72.9% 0.83

345 903,796 1.1%

2.4%

3,495 m

2,136 m

935 m 24.9 kg/t

1.10 GJ/t64.6 kg/t

1.47 m3/t

11.1 kg/t

4.2 kg/t 88.6 kg/t

KPI commentary

3. 2008 Performance

45133

88.7%

11.1 m t94.7%

9,700 m

9,200 m

75.7%

0.90

455

890,746

1.5%

2.6%

4,907 m

3,091 m

1,090 m

22.1 kg/t

1.05 GJ/t64.3 kg/t

1.59 m3/t

10.8 kg/t

4.1 kg/t

84.6 kg/t

- 12 - - 13 -

Charter KPI reporting results

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Consumer and user informationThe number of units sold in the Charter Area bearing two or

more A.I.S.E. safe use icons (or sentences) rose to 4.9 billion,

or just over 50% of all consumer products sold by the Charter

members.

Usage of the ‘Washright’ on-pack information panel on laun-

dry detergent packs, encouraging sustainability at the con-

sumer use stage, increased by a further +16.6% to just over

1.0 billion units.

Companies committed to the SEW project submit to A.I.S.E.

on an annual basis data regarding the extent to which the

project Trade Mark is being used on Automatic Dish Washing

(ADW) detergent products in EU 27 + Norway, Iceland, Swit-

zerland. (see page 16)

For 2008, the report, based on data from 9 companies, indi-

cates that by the end of 2008:

75 % of the total ADW Stock Keeping Units (SKUs) placed by

companies committed on the market carried the SEW Trade-

mark.

Poorly biodegradable organicsCharter members report usage of chemicals specifi ed on a

published A.I.S.E. list of ‘poorly bio-degradable organics’, as a

proportion of total chemicals purchased. There was a further

reduction from 24.9 kg per tonne (2.5%) to 22.1 kg per tonne

(2.2%), representing a fall of -11% year-on-year.

Consumed energy and CO2

There was in a reduction of -4.7% in total energy consumed

by the Charter members. Like-for-like, the reduction was

-5.4%.

CO2 emissions fell -0.5%, from 64.9 kg per tonne to 64.3 kg

per tonne. The like-for-like fall was -2.0%. There is not an

exact match with total energy consumed due to the fact that

CO2 emissions are variable dependent upon the mix of fuel

used to generate energy.

Because these ratios are calculated per tonne of output, they

tend to rise slightly per tonne when a manufacturing site

switches to compacted formulas due to there being both vari-

able and non-variable energy consumption in manufacturing.

Consequently the underlying downward energy consumption

trend may be understated.

Consumed waterTotal water consumed during manufacturing increased slight-

ly to just under 1.6 m3 per tonne of production in 2008, the

same as recorded for 2005. Caution should be exercised in

extrapolating any trend since water consumed is a function of

the mix of products manufactured.

WasteTotal waste generated, including hazardous waste sent off

site, was 10.8 kg per tonne of production compared with

11.1 kg per tonne in 2007. This was a fall of -2.7%, but on a

like-for-like basis was -7.6%. These fi gures can be affected by

site closures which generate a one-off increase in waste as a

consequence of de-commissioning.

Packaging usedThere was a further decrease in total packaging used from

88.6 kg per tonne of production to 84.6 kg per tonne. There

are two confl icting trends at work: product compaction trends

reduce the absolute quantity of packaging required, but on

the other hand smaller pack sizes have a greater proportion of

packaging relative to the weight of contents.

- 15 -

3. 2008 Performance

- 14 -

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Consumed energy and CO

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There was in a reduction of -4.7% in total energy consumed

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Participating companiesThe number of companies reporting in 2008 was 45, which

was 12 more than in 2007. The number of manufacturing

sites belonging to Charter members and adhering to Charter

rules, rose to 133. In terms of sites covered, this was 89% of

all sites belonging to Charter members.

Tonnage productionIn terms of the total production to which these KPI results ap-

ply, the reported tonnage rose from 10.5mt to 11.1mt. This

represented almost 95% of all output of Charter members,

and an estimated 75% of all output in the Charter Area. On

fi rst applying to join, companies are required to be assessed

on a minimum of 50% of their output, and this fi gure rises

to 75% after three years. Notwithstanding this concession,

which is designed to give entrants time to invest in sustainabil-

ity systems, the majority report for 100% of their output.

Multinationals vs SMEsSome clear underlying differences in performance are emerg-

ing as between the large multinational companies and the

small and medium enterprises. These differences are not vis-

ible in the data as presented because all the fi gures are aggre-

gated. Consideration will be given to whether the data should

be separated in subsequent years.

Chemical safety evaluationThe proportion of total chemicals purchased, in tonnage

terms, which was covered by full HERA risk assessment rose

to 75.7% from 72.9% last year. This was partly due to fi nali-

sation of certain risk assessments not available during 2007,

and partly to reduction in usage of chemicals not covered by

HERA assessments.

All chemicals used in the industry have recognised safety ap-

provals, but ‘safety evaluation’ in the context of the Charter

refers to full voluntary human and environmental risk assess-

ments for specifi c high volume chemicals in the laundry sec-

tor.

Occupational health and safetyThe average number of accidents per 100,000 hours worked

during 2007 was 0.9 against 0.83 in the previous year. The

reason for the rise was wholly due to the inclusion of the 12

additional reporting companies in 2008. These 12 companies

had an average rate signifi cantly higher than the 33 who re-

ported in 2007. On a like-for-like basis, the fi gure fell from

0.83 to 0.74. Overall, it continues to be a good performance,

well below the typical rate of 2.0 for all manufacturing indus-

tries and 1.0 for the chemical industry.

Consumer and customer safetyThere was a further big increase in the number of dedicated

consumer carelines operated in the Charter Area from 345 to

455.

The total number of consumer contacts nevertheless declined

slightly from 105 to 96 per million units sold.

Of these consumer contacts, the proportion classifi ed as real

or perceived health-related enquiries, was 1.5% compared

with 1.1% in 2007. Although this is higher than the previous

year, it remains well within the 1% to 2% expected range.%

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The A.I.S.E. Laundry Sustainability Projects

The Laundry Sustainability Project 1 launched in early 2006

in the EU with a particular focus in countries of Central and

Eastern Europe, has concluded in these countries, although

it is still running in certain countries outside the EU, namely

Serbia, Montenegro, Croatia, Bosnia-Herzegovina, Macedonia

and Albania. A.I.S.E. has commissioned a report that will look

at the achievements of the project in the countries where it

has been completed. The report will review the environmental

benefi ts achieved through the project, especially in terms of

use of chemicals and transport.

Encouraged by the successful implementation of the fi rst

Laundry Sustainability Project, similar initiatives are being de-

ployed in the fi eld of household powder laundry detergents.

On 1 January 2009, A.I.S.E. launched the Laundry Sustain-

ability Project 2 in the EU, Norway, Iceland, Switzerland and

Liechtenstein. The initiative will run until 31 December 2010.

A.I.S.E. has also launched on 1st May 2009 an LSP MENA

Project for the Middle-East and North Africa. It will last un-

til 31 October 2011. In Turkey, the LSP-Turkey was success-

fully launched on 1 October 2008 by the Turkish Association

SDSD.

A.I.S.E. is also expanding the concept to household liquid

laundry detergents. A Laundry Sustainability Project for

Liquids which has just been opened for companies’ commit-

ment on 1 July 2009, and will last until 30 June 2011.

The A.I.S.E. Save Energy and Water Project

The Save Energy and Water (SEW) project was launched in

June 2006. It is focused on domestic automatic dishwashing

(ADW) detergents and aims primarily at encouraging consum-

ers to use the ‘auto’, ’55°C’, or ‘50°C’ wash cycles, in order to

save energy and water.

Did you know...?By running the 50°C / 55°C / automatic programme

instead of a higher temperature wash, you could save...

> ...up to 84 kWh of electricity per year, enough for

eighty extra cycles - that’s three months of free dish

washing!

> ...up to 1,497 litres of water per year - enough for

43 showers (at moderate use rates)

Companies that commit to the SEW project can use the dis-

tinctive Save Energy and Water logo on their ADW products.

This logo also demonstrates that the performance attained by

the product will not be affected by use at a lower tempera-

ture. The companies involved are also invited to promoting

the concept on corporate and brand websites.

The logo is now appearing on ADW products across the Euro-

pean Union, Iceland, Norway, and Switzerland, and a website

is available in 24 languages, giving consumers tips on sustain-

able dishwashing.

As at June 2009, the following companies have joined

the SEW project in Europe: Aldi, Bennet, Dalli, Danlind,

Henkel, Il Gigante, In’s Mercato, Lombardini Discount,

Mayeri, Mc Bride, Mifa, Mylène, Penny Market, Procter

& Gamble, Realco, Reckitt Benckiser, Rewe, Senzora,

Thurn-Produkte, Unilever.

Based on Nielsen data, it is estimated that about 70% of the

total sales of automatic dishwashing detergents in the EU is

covered by the SEW project.

For further information, please visit the SEW website:

www.saveenergyandwater.com

The Cleanright information website

In 2008, A.I.S.E. and the European Chemical Industry Council

(Cefi c) jointly launched the Cleanright website. This website

is currently available in English, French, German and Polish,

and aims to answer a broad range of questions on household

detergents and maintenance products. The centrepiece of the

website is an interactive animated house containing everyday

household items and surfaces which reveal a whole host of

useful information. The face of the Cleanright website, “Mr

Sponge”, is on hand to guide visitors through the rooms.

The user-friendly website reaches out to multiple audiences

through a two-fold approach: information in the coloured

tabs is for consumers, with a focus on best and safe use ad-

vice, energy saving tips, ways to reduce utility bills, how to get

the best results from cleaning products and the role they play

in maintaining our belongings by preserving them; informa-

tion in the grey tabs is more in-depth for interested stakehold-

ers, and covers voluntary initiatives, safety assessment, and an

A to Z of ingredients.

www.cleanright.eu was offi cially launched at the 5th A.I.S.E.

Information Day in December 2008 and participants had an

opportunity to trial the site at the interactive exhibition dur-

ing the cocktail. Spokespeople at the event included Monique

Goyens from BEUC and Stefano Soro from DG SANCO, both

of whom praised the aims and objectives of the website.

A.I.S.E. and Cefi c will continue to develop the website further

and to promote it to consumers across Europe.

The A.I.S.E. Laundry Sustainability Projects The Cleanright information website

- 16 - - 17 -

4. Further A.I.S.E. initiatives

The Air Fresheners Product Stewardship Programme

The Air Fresheners Product Stewardship Programme (AFPSP),

launched in October 2007 builds on a series of voluntary ini-

tiatives already undertaken by A.I.S.E. in the domain of safety

assessment and sustainability. The AFPSP was deployed at the

end of 2007.

The programme is aimed at companies that produce and

place air fresheners on the market regardless of whether or

not they are A.I.S.E. members. Companies who sign up to the

programme must abide by a set of rules which aim to promote

best practice in the industry through responsible manufactur-

ing and communication to the consumer as well as use of air

fresheners across the EU, Iceland, Norway and Switzerland.

As at June 2009, the following companies have commit-

ted to the AFPSP: Lampe Berger, McBride, Nicols, Procter

& Gamble, Reckitt Benckiser, Sara Lee and SC Johnson.

For further information, please visit the Cleanright website:

www.cleanright.eu

For further information, please visit the AFPSP website:

www.aise.eu/airfresheners.

For further information, please visit:

www.aise.eu/lsps

- 18 - - 19 -

Annex 1 Annex 25. Annexes

A.I.S.E. market value

For the EU 27 (plus Norway and Switzerland) the total mar-

ket value of the overall soaps, detergents and maintenance

products industry (for both household and I&I products) is es-

timated to have reached 35.7 billion € in 2008.

The overall total household value is estimated to have reached

29.1 billion € (28.7 billion € in 2007) and shows a growth of

approximately 1.4%.

The I&I sector is a stable market. In 2008, the total I&I value is

estimated at 6.6 billion € (6.5 billion € in 2007).

In addition, the estimated total market value of A.I.S.E.’s full

membership (EU 27, plus Croatia, Montenegro, Norway, Rus-

sia, Serbia, Switzerland and Turkey) is around 41.1 billion €.

Household sector: Value per product category / 2008 *

16%

14%

13%

5%3%

49%

18%

14%

10%27%

8%

23%

I&I sector: Value per product category / 2008 *

*EU 27, plus Norway and Switzerland

Fabric Washing Hard Surface CleanersDish CleaningMaintenance ProductsSoapsBleaches

Technical CleaningKitchen & CateringFood & BeverageBuilding CareLaundryOther

Methodology and quality of data

On an annual basis, A.I.S.E. has committed to provide the

public with a Sustainability Report. The whole process is man-

aged by the external consultancy Deloitte.

In order to guarantee the quality and objectivity of the data,

a several-step methodology has been adopted that ensures

both the integrity and the year-after-year comparability of the

KPIs.

Step 1:The data is gathered within the participating companies. An

extensive quality check by the participants takes place.

Step 2:The participants individually enter the data via the KPI report-

ing module of the Charter extranet, following precise guide-

lines and defi nitions. The system automatically rejects errone-

ous results.

Step 3:The data are stored on a protected database, which is ac-

cessible only by A.I.S.E.’s Charter Project Team (Deloitte and

A.I.S.E. secretariat staff).

Step 4:The Charter Project Team analyses the data to assess the re-

porting by companies. A second quality check of the data is

performed.

Step 5:A consultation round is organised with companies to correct

the data in cases where they lack coherence or quality - con-

fi dentiality is ensured.

Step 6:The fi nal data are then aggregated in total for all companies,

in order to analyse the industry’s performance and guarantee

confi dentiality.

Step 7:After aggregation, averages per sub-sector are drawn from

the database. The variables include the Household sector, the

Industrial and Institutional sector, and large companies and

SMEs. For confi dentiality reasons, there will only be separate

sector reporting when there is a suffi cient number of Charter

member companies belonging to that sectors.

Step 8:The averages are further analysed, interpreted and conclu-

sions are drawn from it. The interpretation is the result of a

close collaboration between the Charter Project Team and in-

dustry experts.

List of Annexes

1. A.I.S.E. market value

2. Methodology and quality of data

3. Technical information on the functioning of the Charter and verifi er’s role

4. Comparison: Charter versus ISO 9001, ISO 14001/EMAS and ISO 18001/BS OHSAS

5. SGS statement on KPI data gathering process

In order to be admitted to the Charter for Sustainable Clean-

ing, companies need to pass the Charter Entrance Check. This

check is based on a set of reference practices, called Charter

Sustainability Procedures (CSPs), which have been developed

by A.I.S.E. using ISO 14001, 9001, EMAS as a starting point.

Three years after a company joined the Charter, it has to per-

form its fi rst additional CSP check. During this additional CSP

check, there is a control whether each of the eleven CSPs has

been applied to at least 75 % of the total production versus

50 % for the six CSPs for the Entrance Check. This additional

CSP check will continue to be performed every three years

on a growing percentage of the production. The checks are

performed by an independent external verifi er, which must be

accredited by an offi cial certifi cating body under the European

Accreditation and be accepted by A.I.S.E.

The verifi er visits the company to certify that the required

processes (CSPs) are in place, and under control as well as

adequately applied. The verifi cation process is designed to fol-

low a well-defi ned path, which leads both the verifi er and the

company undergoing the Entrance Check or the additional

CSP check through the CSPs, and directs attention to those

critical sustainability elements. A.I.S.E. provides training mod-

ules for the companies prior to the verifi cation procedures.

Safeguards are built in the Charter Extranet, which is used re-

cord company details and compliance levels during the check.

These safeguards ensure that neither the verifi er, nor A.I.S.E.,

can be unduly infl uenced whilst the check is being carried

out.

Once a company has been verifi ed and commits to the Char-

ter by signing the commitment letter and the Charter licence

for the use of the logo, it is required to report annually to

A.I.S.E. on a set of ten Key Performance Indicators (KPIs). The

data will cover one whole fi scal year. A.I.S.E., in collaboration

with the member companies, will ensure full transparency of

the reported KPIs.

Technical information on the functioning of the Charter and verifiers’ role

Accredited verifi ers for the Charter for Sustainable

Cleaning (as at June 2009):

- Aenor

- BVQI

- Certiquality

- DQS

- Dr. W. Bethäuser Umweltgutachter

- DS Certifi cering

- Happy Note

- JJD Consultant

- Lloyd’s Register

- OFC

- Quality Masters

- SGS

- Two Tomorrows group*

- Umweltgutachter H. von Knobelsdorff

- URS Verifi cation

*The Two Tomorrows group of companies was formed in January 2009 following the merger between Csrnetwork and SD3.

This list can be expanded given that new verifi ers will be regu-

larly added. Following National Associations’ recommenda-

tions, it is important to optimise the use of verifi ers taking

part in the project e.g. ISO 14001 verifi cation, etc.

Phases of the product life-cycle

The CSPs are being verifi ed by independent bodies across the whole life-cycle.

product use and review

design & development

manufacturingdistribution

raw materialsourcing

<

< <

< <

Technical information on the functioning Accredited verifi ers for the Charter for Sustainable

Annex 4

- 20 - - 21 -

Annex 3

Comparison: Charter versus ISO 9001, ISO 14001/EMAS and ISO 18001/BS OHSAS

The chart hereafter is intended to illustrate how the A.I.S.E.

Charter for Sustainable Cleaning compares with three impor-

tant established benchmarks: ISO 9001, ISO 14001/EMAS,

and ISO 18001/BS OHSAS.

The Charter sets out to address sustainability issues at each

stage of the product lifecycle as defi ned in ISO 14062 TR,

and in each of the three pillars of sustainable development

(economic, social and environmental). While there is a degree

of overlap with all three standards, the Charter Sustainabil-

ity Procedures against which companies are verifi ed prior to

membership include a number of additional or separate man-

agement controls which relate to wider sustainability consid-

erations, tailored to the detergents and maintenance products

sector.

The chart shows in simplifi ed form those areas where the

Charter verifi cation meets or extends beyond these bench-

marks. It does not attempt to show all the instances where the

requirements of ISO 9001, ISO 14001, EMAS, and ISO 18001/

BS OHSAS are more detailed than required by the Charter.

Detailed guidance is available from A.I.S.E.

CHARTER SUSTAINABILITY PROCEDURES VS. ISO 9001, ISO 14001/EMAS, ISO 18001/BS OHSAS

CSP ISO 9001 ISO 14001 / ISO 18001 / EMAS BS OHSAS

A1 n n n

A2 n n n

B n n n

C n n n

D n n n

E n n n

F n n n

G n n n

H n n n

I n n n

J n n n

K1 n n n

K2 n n n

n Standard fulfi ls the CSP (at least scoring level 3). (No actions needed)

n Standard could fulfi l the CSP under certain conditions. (Easily adoptable, few efforts needed)

n Standard contains no requirements to fulfi l the CSP. (Relatively easy to adopt, some actions needed)

Source: Analysis of Dr. W. Bethäuser, offi cial Charter verifi er

Raw material selection (essential)

Raw material safety evaluation (essential)

Raw material suppliers selection (within 3 years) Packaging design and selection (within 3 years)

Resources use policy (essential)

Occupational health and safety management (essential)

Manufacturing environ-mental management (essential)

Distribution safety evaluation (within 3 years)

Product recall (essential)

Finished product safety evaluation (essential)

Consumer and user information (within 3 years)

Product performance (within 3 years)

Product review (within 3 years)

To reach A.I.S.E., please contact:A.I.S.E.

Avenue Herrmann Debroux 15A

B-1160 Brussels, Belgium

Tel +32 (0)2 679 62 60 - Fax +32 (0)2 679 62 79

E-mail: info@sustainable-cleaning.com

Websites: www.aise.eu and www.sustainable-cleaning.com

Or contact any of the A.I.S.E. National Associations involved in the Charter.

Photograph on cover: © iStock photo

Design & Production: ITEM sprl

Printed on recycled paper

Responsible editor: V. Séjourné, A.I.S.E.

July 2009

GlossaryADW: Automatic dishwashing

AFPSP: Air Fresheners Product Stewardship Programme

Charter Area: EU countries + Norway, Iceland and Switzerland

Charter associate member: Distributor committed to the Charter and whose products marked with the Charter logo have been manufactured

by Charter ordinary members

Charter Entrance Check: Verifi cation by an independent body that the Charter sustainability procedures are implemented in accordance with

principle Charter requirements

Charter ordinary member: Manufacturing company committed to the Charter, having successfully passed the Charter Entrance Check and

providing annual data returns for the Charter KPI report

Cleanright: A joint Cefi c and A.I.S.E. industry website initiative providing consumers across Europe with information and advice on the safe and

sustainable use of soaps, detergents and maintenance products

CO2: Carbon dioxide

CSP: Charter Sustainability Procedure

EMAS: Eco-Management and Audit Scheme

EP: European Parliament

GJ: Giga Joule

HERA: Human and Environmental Risk Assessment on ingredients of household cleaning products - A joint A.I.S.E./Cefi c initiative, fi ve years

ahead of REACH

HH: Household

ISO: International Standards Organization

I&I: Industrial and Institutional

kg: Kilogramme

KPI: Key Performance Indicator

Laundry Sustainability Projects (LSP): A.I.S.E. projects to promote sustainable production and consumption of household laundry detergents

LCA: Life Cycle Analysis

m: Million

PBO: Poorly Biodegradable Organic

Safe Use Icons: Icons developed by A.I.S.E. to provide advice to consumers on how to use detergents and maintenance products in the best

and safest way

Save Energy and Water (SEW) project: An A.I.S.E. project promoting the use of low-temperature dishwasher programmes

SME: Small & Medium-sized Enterprise

t: Tonne

Washright: A pan-European awareness-raising campaign to promote good laundry washing practices to consumers

Complementary note from

“SGS was requested by A.I.S.E. to

assess the KPI reporting processes

of the companies who have been

participating in the Charter for

Sustainable Cleaning. SGS has

provided A.I.S.E. and Deloitte

with a report of the visits to the

reporting companies that they

undertook to carry out this as-

sessment. SGS raises certain is-

sues in that report.

On the basis of the SGS report,

Deloitte was asked by A.I.S.E. to

contact the companies concerned

to ask for confi rmation of the

reported data or to update their

declaration. Following these in-

quiries, the concerned companies

provided adjusted data for inclu-

sion in the fi nal data set, as com-

municated in this 4th Sustainability

Report. These data have not been

audited by Deloitte.“

SGS statement on KPI data gathering process

GlossaryADW: Automatic dishwashingSGS statement on KPI data gathering

GlossaryAnnex 5

- 22 - - 23 -

A.I.S.E., 15A Avenue Herrmann Debroux, 1160 Brussels, Belgium - Tel: + 32 (0)2 679 62 60 - Fax: +32 (0)2 679 62 79 - aise.main@aise.eu - www.aise.eu