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ConferenCe
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27 – 28 September 2016Sheraton Dubai Creek Hotels & Towers, Dubai, UAE
The Bankers' Customer Experience Summit
Post Show Report
www.fleming.events
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The Bankers'Customer Experience Summit 2016
Post Show Report
CONTENTS
CONFERENCE IN NUMBERS
HIGHLIGHTS
TESTIMONIALS & DISTRIBUTION OF
ATTENDEES
OUR SPEAKERS
OUR THANK YOU
PARTICIPATING COMPANIES OUR SPONSORS & PARTNERS
TOP 3 PRESENTATIONS
#BCES2016 wAS GREAT!
CONTACT US
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< Back
Slido
Conference in Numbers
97 Attendees
2 Days
20 Speakers
12 Participating Countries
80 Active sli.do users
19 Sponsors & Partners on board
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Our SpeakersDebashis Sarkar Author, Performance Improvement Practitioner & Phil Crosby Medalist
Mohamed Roushdy Technology Advisor
Bank al Bilad, Saudi Arabia
Peter D HalsorChief Customer experience officer
Riyad Bank, Saudi Arabia
Rajesh Kumar BhaskaranHead of Core & BPM Technology Platforms
Mashreq Bank
Kuldeep ChauhanHead of Group Customer experience
Emirates NBD, UAE
Tania Ali wahidiHead Social Media
Dubai Islamic Bank, UAE
Maher DosoqiManager Digital Marketing, Group Marketing
Al Fahim Group, UAE
Roland Abi Najem Digital and Social Media expert
Ministry of Information, Kuwait
Deepti AhluwaliaHead of Consumer Banking Academy- Learning, Human resources
FGB, UAE
Ibrahim IqbalSVP, Head of Customer Innovation
Dubai Islamic Bank UAE
Saeed Al NahdiHead of Internet and Mobile Banking
Arab National Bank, Saudi Arabia
Daniel SaleHead of Digital Marketing
NBAD, UAE
Mohamed Roushdy Technology Advisor
Bank al Bilad, Saudi Arabia
Chirodip Basu RoyHead of Marketing operations
Noor Bank, UAE
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The Bankers'Customer Experience Summit 2016 < Back
Our SpeakersPaschalis Petalas Head of Business Intelligence & CrM - Strategy & Planning
First Gulf Bank,UAE
Richa Madan VP-Customer Care Unit
Mashreq Bank, UAE
Vijay Jaswal CTo,Middle east & Turkey
Software AG
Moderated by Karl McGowan Head BfSI, Middle-east
Software AG
Hitesh Arora Director Strategy & Customer Advocacy
CRMNEXT
Edmund Dueck Marketing Manager europe bei
Liferay, Inc.
Jean Baptiste Adet Principal Solutions Consultant
Opentext
Michiel Lely Vice President of the Consulting Practice eMeA
Verint-Systems
Jagannath Narendran Senior Vice President Asia and Middle east
Aspect
Nathan Cushnie Head of emerging Products and Innovation, MenA
Visa
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Top 3 Presentations
From Good to Greatby Edmund Dueck from Liferay
Digitally Enabledby Rajesh Kumar Bhaskaran
Lessons in Customer Experience Transformationby Debashis Sarkar
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Highlights
The HR Interview Session
The most active participant was rewarded with a book
Panel on metrics
Networking cocktail reception
The C-suite Panel & Digital Panel
The Social Media Cross-Industry Panel Out-of-the box session
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OUR THANK YOUWe would like to thank:
• our partners and sponsors for supporting us and the whole event,
• our speakers and advisors for contributing with their knowledge, experience and strategies, and
• our delegates, who were a great audience that enthusiastically proposed their ideas and boosted discussions.
We were very delighted that you chose to attend the Bankers' Customer experience Summit in Dubai and we had the chance to meet you. We believe that the event was beneficial for you in terms of both learning and networking.
I hope to see many of you at the next editions and look forward to hearing your new findings and experiences.
Archana Shantharam and the fleming. Bankers' Customer experience Project Team
Archana Shantharam Conference Producer
www.fleming.events
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The Bankers'Customer Experience Summit 2016 < Back
#BCES2016 was great!
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The Bankers'Customer Experience Summit 2016 < Back
Testimonials“This is a good platform to undwerstand the banking industry, benchmarks and the shifts that occur within. A good forum for networking.”
Prashanth Vinod, Head of Business Development, FGB
“The event was very relevant and focused on the current challenges the banks are going through. The event brought some newer concepts and thoughts, which provoked great discussion and learning opportunities.”
Hitesh K. Arora, CIO, CRM Next
“Great content and very interesting discussions. The insights into the industry really surprised me. Very good event.”
Karl McGowan, Head BFSI, Software AG
“Wonderful conference. Very personalised flow of content and speakers. You guys did a fantastic job!”
Tania Ali Wahidi, Head of Social Media, Dubai Islamic Bank
“Good content, good speakers and great insights. Good networking opportunity for CX and IT teams. Good round-up of speakers across banking.”
Deepti Ahluwalia, Head of Consumer Banking Academy Learning, Human Resources, FGB
Job Title Distribution
Geographical Distribution
Senior marketing & relationship
managers
VPsConsultants,
Advisors, Other
Directors, Heads
40%
11% 11%
38%
India Ghana Ireland
5% 1% 1%
Germany Qatar Pakistan
1% 1% 1%
UAe Kingdom of Saudi Arabia
Singapore
75% 5% 3%
oman Kuwait UK
3% 3%1%
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Participating Companies:
Our Sponsors and Partners
Abu Dhabi Commercial Bank Abu Dhabi Islamic Bank Ajman Bank Al fahim Group Arab Bank Arab national Bank Aspect Software Bank al Bilad Bank nizwa SAoG Bank of Baroda Burgan Bank Capita CITI Bank Commercial Bank International
Commercial Bank of Dubai CrMnext Dubai Islamic Bank emirates nBD eprocess International SA finance House first Gulf Bank Habib Bank AG Zurich HCL Technologies Limited
(Middle east) Kuwait finance House Liferay Mashreq Bank Moonraft Innovation Lab
nBAD noor Bank openText Qatar Development Bank rAK Bank riyad Bank Sharjah Islamic Bank Software AG Union national Bank United Arab Bank United Bank Limited Verint-Systems Visa XpertLearning
Gold Sponsor Strategic CRM Partner
Associate Sponsors
Bronze Sponsor Networking Partner: Knowledge Partner Event Partner
Digital Experience Partner
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The Next Annual
FOR EARLY BOOKING, CONTACT
FOR SPONSORSHiP OPPORTUNiTiES:
Mohamed SarfarazDivisional Head of Sponsorship
Fleming. Bangalore, IndiaT: + 91 7259298786f: + 91 80 6600 5100e: [email protected]
FOR mEDiA PARTNERSHiP/SPEAKiNG OPPORTUNiTiES:Archana ShantharamConference producer
Fleming. Bangalore, IndiaT: + 91 80 6600 5500 f: + 91 80 6600 5100e: [email protected]
September 2017 | TBA
The Bankers' Customer Experience Summit
ABoUT Fleming.
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