the bi survey 19 - acco-consulting.de...©2019 barc - business application research center jedox in...

The voice of the BI and analytics community

The BI Survey 19

This document is a specially producedsummary of the headline results for

Jedox

Jedox in 2 BI SURVEY 18THE

top-rankingsand

leadingpositions

in 5 differentpeer groups.

316

KPI results

* Compared to 43% for the averageBI tool.

Price-performance

83%

of surveyed users rateJedox‘s vendor supportas excellent or good.*

Vendor support


Ease of use Price-to-value


Planning

76%

of surveyed users chose Jedox because of itsprice-performanceratio.*

55%

of surveyed users chose Jedox because of itsease of use forreport recipients.*


78%

of surveyed users rateJedox‘s functionalityfor planning & budgetingas excellent or good.*

97%

of surveyed users rateJedox‘s price-to-valueas excellent, good orsatisfactory.* * Compared to 85% for the averageBI tool.

The BI Survey 19 Jedox Highlights Dashboard

Jedox in 3

Top-ranked in

Project length

Query performance

Data preparation

Leader in

Project success

Business value

Product satisfaction

Customer satisfaction

Performance satisfaction

Customer experience

Distribution of reports

Leader in

Project length


Query performance

©2019 BARC - Business Application Research Center 3

The BI Survey 19 Jedox Highlights

With three top ranks and 16 leading ranks across five different peer groups, Jedox again achieves a very respectable set of results in this year’s BI Survey. Convincing ratings in several important KPIs help to consolidate its position as a market leading BI and CPM vendor. Companies can benefit from using Jedox in terms of faster and more accurate reporting, analysis or planning as well as improved data quality. Overall, these benefits lead to better business decisions for many customers. An impressive 57 percent of Jedox users say they would definitely recommend their BI and CPM product to other organizations.

Peer Group Integrated perfor-

mance management products

1.

Leader in

Query performance

Data preparation

Peer Group EMEA-focused

vendors

Peer GroupAd hoc reporting-focused products

Summary

Leader in

Project length


Query performance

Peer GroupOLAP analysis-

focused products

Leader in

Query performance

Peer Group Americas-focused

vendors

Jedox in ©2019 BARC - Business Application Research Center 4

The BI Survey 19 Jedox top ranks

Top-rankedin

Peer GroupIntegrated performancemanagement products

Datapreparation

Top-rankedin


Queryperformance

Peer GroupAd hoc reporting-focused products

Leaderin

3categories

Top-rankedin


Projectlength

Peer GroupAmericas-focused vendors

Leaderin

1category

Top-rankedin

Peer Group Integrated performancemanagement products

Leaderin

3categories

7categories

Peer GroupOLAP analysis-focused products

Leaderin

3categories

Peer GroupEMEA-focused vendors

Leaderin

2categories

“„

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perum hiciis dolore, velit maximil inte

Role, industry, XYZ employees

Customer Quotes

“„

Great support, good price-performance ratio, software covers all requirements and

facilitates interaction between planning, reporting and analysis very well.

Person responsible/Project manager for departmental BI, process industry, 100-2,500 employees

“„

A stable and innovative BI system which is regularly updated with new functions

and bug fixes.

Person responsible/Project manager for departmental BI, media/publishing, 100-2,500 employees

“

„Quick introduction / Go-live / fast results. Jedox can be

developed and adapted independently by our finance department. This enables us to achieve flexible scalability

(e.g., new key figures, accounts, companies). Positive feedback from our users.

Person responsible/Project manager for departmental BI, furniture industry, 100-2,500 employees

“„

Fast results, easy to administer, good contact with the vendor at all times.

Person responsible/Project manager for departmental BI, healthcare, >2,500 employees

““„

Great tool that I happily recommend unreservedly. It was the absolutely

right decision to choose Jedox!

Head of business department, services, <100 employees


The BI Survey 19 is based on findings from the world‘s largest and most comprehensive survey of business intelligence end users, conducted from March to June 2019. In total, 3,021 people responded to the survey with 2,477 answering a series of detailed questions about their use of a named product. Altogether, 36 products (or groups of products) are analyzed in detail.

The BI Survey 19 examines user feedback on BI product selection and usage across 34 criteria (KPIs) including business benefits, project success, business value, recommendation, customer satisfaction, customer experience, innovation and competitiveness.

This document contains just a selection of the headline findings for Jedox. It does not show all the KPI results and focuses mainly on the positive findings.

For more information on the survey, visit The BI Survey website.

Established in 2002, Jedox has grown into a team of more than 150 employees. The vendor serves 2,500 clients in 140 countries worldwide through its headquarters in Freiburg, Germany, its seven international offices, and a network of 250 part-ners.

The company’s flagship product is Jedox, a flexible BI and CPM product with planning, reporting and analysis capabilities. The solution, which offers both an Excel client and web interface as front ends, was first launched in 2004. The underlying philosophy of Jedox is to extend the familiar Excel environment with specific BI functionality. The Excel add-in is a classic spreadsheet inter-face combining well-known Excel functions with additional Jedox features. The web client has a browser-based spreadsheet interface – a type of Excel on the web – with additional functions. The software can be run on-premises, in the cloud and also in hybrid scenarios (development on-premi-ses and production in the cloud for instance).

The product is aimed at business power users who create individual planning, reporting and

analysis applications. With the company’s own in-memory database, users have the advantage of a flexible multidimensional experience while staying in their familiar spreadsheet environment. However, tasks such as integrating data into Jedox OLAP Server using the vendor’s web-based Jedox Integrator product may require IT sup-port. Trained business users can later take on responsibility for the administration and further development of Jedox applications. These appli-cations can be published to large groups of users through Jedox Web and Jedox Mobile. Centralized top-down and decentralized bottom-up planning scenarios can be implemented with Jedox. Jedox now provides approximately 50 predefined mo-dels created itself or by partners (e.g., for balance sheet, P&L, cost center, sales planning, HR plan-ning and financial consolidation) via its own mar-ketplace, which is integrated in the product.

Jedox offers good ad hoc reporting and OLAP analysis functionality for end users. Reporting generally takes place in Excel using Excel’s own functionality, or in Jedox Web, which offers additi-onal capabilities for dynamic reporting and report distribution. Users can create reports, analyses and dashboards on the web from a spreadsheet interface closely resembling the functionality, look and feel of Excel.

Jedox overview

Versions usedn=69

This year we had 69 responses from Jedox users. At the time of the survey, 40 percent of them were using version 2018, 30 percent version 7, 17 percent had version 2019 and 13 percent were still running version 6.

Jedox customer responses

Introduction

13%

30%

V6

V740%

17%

V2018

V2019

https://bi-survey.com/business-intelligence-software-comparison

7

Customers mainly use Jedox for standard/enterprise reporting (88 percent), ad hoc query (84 percent) and budgeting/planning (74 percent). 49 percent of respondents plan to use it for advanced analysis in the future. Jedox targets companies of all sizes across all industries. 56 percent of our sample of Jedox customers come from mid-sized companies (100-2,500 emplo-yees) with a median of 12 users. However, the mean of 65 users indicates there are also some significantly larger implementa-tions. Jedox provides a flexible BI and CPM product with planning, reporting and ana-lysis capabilities geared to business power users with broad functionality for various BI and CPM tasks. Typical tasks carried out with Jedox by business power users inclu-de viewing, navigating and exploring data. Even tasks such as modeling/enriching data are frequently performed by custo-mers in business departments, with little help from IT.

Jedox in ©2019 BARC - Business Application Research Center

Comment

User and Use CaseDemographics

Current vs. planned usen=68

In use Planned

88%

84%

74%

62%

54%

28%

10

9%

7%

17%

28%

26%

30%

49%

Standard/Enterprisereporting

Ad hoc query

Budgeting/Planning

Dashboards/Scorecards

Analysis

Financialconsolidation

Advanced analysis

5 products most often evaluated incompetition with Jedoxn=62

24%

18%

16%

16%

15%

QlikView

SAP BW

BOARD

Microsoft Power BI

Qlik Sense

Percentage of employees using Jedoxn=67

Jedox

Average of allproducts

13%

18%

Number of users using Jedoxn=67

Median

Mean65

12

562

50

Jedox Average of allproducts

Company size (employees)n=68

25%

56%

19%

Less than 100

100 - 2500

More than 2500

Tasks carried out with Jedox by businessusersn=60

JedoxAverage of all products

94%92%

83%82%

74%77%

62%65%

36%31%

View

Navigate

Explore/Analyze

Create reports

Model/Enrich


Peer Groups and KPIs The BI Survey 19 features a range of different types of BI tools so we use peer groups to help identify competing products. The groups are es-sential to allow fair and useful comparisons of products that are likely to compete.

The peer groups have been defined by BARC analysts using their experience and judgment, with segmentation based on two key factors:

1. Usage scenario - functional peer groups are mainly data-driven and based on how customers say they use the product.

2. Regional focus - is the vendor a lar-ge international vendor with a truly global presence or does it focus on a particular region? We also take into account the location of BI Survey re-spondents.

Jedox features in the following peer groups:

• Ad hoc reporting-focused products

• OLAP analysis-focused products

• Integrated performance manage-ment products

• EMEA-focused vendors

• Americas-focused vendors

Large global enterprise BI platformsIncludes products equipped with functionality for enterprise deployments that focus on a broad range of BI use cases.Dashboarding-focused productsIncludes products that focus on creating advan-ced and highly sophisticated dashboards.Ad hoc reporting-focused productsIncludes products that focus on self-service repor-ting and ad hoc analysis.OLAP analysis-focused productsIncludes products that focus on analysis in dimen-sional and hierarchical data models.Data discovery-focused productsIncludes products that focus on visual data disco-very and advanced data visualization.Integrated performance management productsIncludes products that provide integrated functio-nality for BI and performance management, espe-cially planning and budgeting.Large international BI vendorsIncludes products from companies with annual re-venues of $200m+ and a truly international reach.EMEA-focused vendorsIncludes products from vendors that have a sig-nificant presence in - and focus on - the EMEA re-gion.Americas-focused vendorsIncludes products from vendors that have a sig-nificant presence in - and focus on - the Americas region.Embedded analytics-focused products Includes reporting and analytics products that can be embedded in other business applications.

The BI Survey 19 provides the reader with well-designed KPI dashboards packed with con-cise information, which can be absorbed at a glance. The KPIs all follow these simple rules:

• Only measures that have a clear good/bad trend are used as the ba-sis for KPIs.

• KPIs may be based on one or more measures from The BI Survey.

• Only products with samples of at least 20 - 30 (depending on the KPI) for each of the questions that feed into the KPI are included.

• For quantitative data, KPIs are con-verted to a scale of 1 to 10 (worst to best).

• A linear min-max transformation is applied, which preserves the order of, and the relative distance bet-ween, products‘ scores.

The terms ‘top-ranked’ and ‘leader’ are used in the following KPI chart titles. ‘Top-ranked’ indi-cates first position. ‘Leader’ usually denotes a position in the top 25-30% of products listed in the chart.

Peer Group Classification Peer Groups Overview

The KPIs

Mobile BI &Customer Satisfaction

This KPI combines the ‘Ease of use’, ‘Self-service’, ‘Performance satisfaction’, ‘Flexibility for the user’ and ‘Recommendation‘ KPIs.


The ‘Business benefits’ KPI is based on the achievement level of a variety of business benefits.

The ‘Project success’ KPI is based on the implementation satisfaction level and the frequency of projects completed on time and on budget.

Business benefits & Project success

Business value & Project success

The ‘Business value’ KPI combines the ‘Business benefits’, ‘Project success’ and ‘Project length’ KPIs.



Project Success

Business value – Leader

Project success – Leader

Peer group: Integrated performance management products


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Emporporpor siminih illaborro testo invero most faccus aut facepedis que parciis aut et mintor re liquatusci tem. Hariate mporum rehenestiunt voluptiam reictotat occum quodis asitati aut fugiati to moluptaque est aut in nestium aut eaquatur, si vid eseque erum adis magnat antur aut volu-pis dustior eptibus nem iur mostiunt esti nimus eossitas saped modic tecte pere re quis modipit laborectione omnis dolum voloren ditatur?

Demoloreror sita nobit, omnis miniendis preici ut labor sime niam fugit quiam aceaturibus

Project SuccessViewpoint

Viewpoint

The BI Survey results confirm that Jedox has some very satisfied and loyal customers. Many of them benefit from using Jedox and the product creates real business value for companies. The level of implementation satisfaction and the frequency of projects completed on time and on budget are high. Project goals defined at the outset are often reached. For these reasons, many customers consider their Jedox projects to be successful. Jedox is a leader for ‘Project success’ in the ‘Integrated performance management products’ peer group. Its single-product offering provides functionality for many different use cases such as planning, reporting and analysis. This gives customers a degree of flexibility in addressing various needs.

Project success

Many customers have been able to achieve benefits from using Jedox’s flexible BI and CPM pro-duct with planning, reporting and analysis capabilities. Business benefits such as faster and more accurate reporting, analysis or planning as well as improved data quality are achieved by an abo-ve-average proportion of Jedox users compared to other products. Overall, these benefits lead to better business decision-making for many customers. Furthermore, the level of implementation satisfaction and the frequency of projects completed on time and on budget are high. Project go-als defined at the outset are often reached. Jedox is a leader for ‘Business value’ in the ‘Integrated performance management products’ peer group.

Business valueViewpoint

9.87.6

6.96.6

6.16.06.05.9

5.4

Bissantzcubus

Board

JedoxPeer Group Average

Cubeware

SAP Analytics CloudIBM Plan. Analytics

Infor BI

© BARCwww.bi-survey.com5.4CALUMO

7.06.56.3

5.95.75.5

5.24.6

4.3

Bissantzcubus

BoardJedox

Peer Group AverageCubeware

SAP Analytics Cloud

IBM Plan. AnalyticsInfor BI © BARC

www.bi-survey.com4.3

CALUMO


Mobile BIProject length

This KPI is based on how quickly the product is implemented.

©2019 BARC - Business Application Research Center Jedox in 12

Jedox implementation projects are usually quite short. Most customers are satisfied with the length of their implementations. However, they are typically rather small with a median of just 12 users in this year’s BI Survey. The product is regularly used in departmental or small-scale scenarios with relatively small data volumes and few concurrent users. Nevertheless the level of implementation satisfaction as well as the frequency of projects completed on time and on budget are high. Project goals defined at the outset are often reached. Survey feedback shows that Jedox creates real busi-ness value for customers, and is a CPM product customers can benefit from using. This year, Jedox is ranked top for ‘Project length’ in the ‘Integrated performance management products’ peer group.

Viewpoint

Project SuccessProject length – Top-ranked Project length – Leader

Project length – Leader

Peer group: Integrated performance management products Peer group: OLAP analysis-focused products

Peer group: Ad hoc reporting-focused products

1.

Project length

9.38.9

8.47.4

5.35.25.1

4.43.7

3.43.33.1

2.51.4

ReportServerPyramid A.OS

Bissantz

TARGITcubus

Board

Peer Group Average

Jedox

Cubeware

Report One

CALUMO

IBM Plan. AnalyticsInfor BI

MS Excel

© BARCwww.bi-survey.com

7.46.9

5.34.1

3.73.43.33.1

2.51.4

Bissantz

cubus

Board

Jedox

Peer Group Average

Cubeware

SAP Analytics Cloud

CALUMO

IBM Plan. AnalyticsInfor BI © BARC

www.bi-survey.com

10.09.8

8.97.47.37.1

6.76.6

5.85.6

5.24.44.3

3.73.53.4

3.12.5

1.4

PhocasPyramid A.OS

Looker

TARGIT

Qlik Sense

cubus

Dundas

Peer Group Average

Zoho Analytics

Jedox

DigDash

Tableau

Cubeware

Exago

CALUMO

Yellowfin


MS Excel



Mobile BI

This KPI is based on the frequency of problems encountered with the product.



The majority of customers are satisfied with Jedox as a product and consequently the vendor is named a leader for ‘Product satisfaction’ in three of its peer groups. Essentially, Jedox is a flexible BI and CPM platform. The product is aimed at business power users who create individual planning, reporting and analysis applications with the vendor’s own flexible multidimensional in-memory data-base in a familiar, programming-free spreadsheet environment. Users have the advantage of a fle-xible multidimensional experience while staying in their familiar spreadsheet environment in Excel. The product does not focus on any one particular topic (e.g., financials, sales, HR etc.) or industry. However, predefined industry content is available from Jedox itself and partners via the vendor’s own marketplace, which is integrated in Jedox.

Viewpoint

Project SuccessProduct satisfaction – Leader Product satisfaction – Leader

Peer group: Ad hoc reporting-focused products Peer group: OLAP analysis-focused products Product satisfaction

9.89.7

7.86.4

6.15.15.0

4.33.8

3.43.1

2.81.6

1.0

ReportServer

Pyramid A.OSBissantz

TARGIT

cubus

BoardPeer Group Average

Jedox

Cubeware

Report One

CALUMOIBM Plan. Analytics

Infor BI

MS Excel© BARC

www.bi-survey.com

10.09.89.7

7.87.2

6.15.04.9

4.54.34.13.93.8

3.43.1

2.82.6

1.61.0

Phocas

Pyramid A.OS

LookerTARGIT

Qlik Sense

cubus

Dundas

Peer Group Average

Zoho AnalyticsJedox

DigDash

TableauCubeware

Exago

CALUMO

Yellowfin


MS Excel© BARC

www.bi-survey.com

Product satisfaction – Leader


9.87.8

6.45.1

4.63.4

3.12.8

1.61.4

Bissantz

cubus

Board

Jedox

Peer Group Average

CubewareSAP Analytics Cloud

CALUMOIBM Plan. Analytics

Infor BI



Mobile BI

This KPI is based on how quickly queries respond(adjusted by data volume).

Query performance


Jedox is clearly capable of performing with the data volumes and user numbers its customers typically work with and delivers fast query performance (relative to the typical data volume queried). Complaints about Jedox’s query performance are quite seldom (11 percent of respondents com-pared to the survey average of 17 percent). Indeed performance speed has been one of the product’s main strengths for years now. Its multidimensional database has always run in-memory so has a head start over more traditional ROLAP systems. Furthermore, the vendor’s OLAP accelera-tor technology, using graphics processing units (GPU) instead of CPU memory, is an interesting option for speeding up perfor-mance in large-scale scenarios if required. Jedox is ranked top for ‘Query performance’ in the ‘Integrated performance manage-ment products’ peer group and achieves four additional leading ranks in this KPI.

Viewpoint

Project Success

Query performance – Leader

Peer group: EMEA-focused vendors


Peer group: Americas-focused vendors


Peer group: OLAP analysis-focused products

Query performanceQuery performance – Top-ranked


1.

8.67.6

7.06.76.5

6.14.84.84.74.7

Bissantz

cubus

Board

Jedox

Peer Group Average


CALUMO

IBM Plan. Analytics

Infor BI


10.08.6

7.97.7

7.07.0

6.66.66.4

6.15.5

5.24.2

3.0

Phocas

Sisense

Longview Analytics

Dimensional Insight

Pyramid A.OS

Looker

Peer Group Average

Logi Analytics

Board

Dundas

Zoho Analytics

Jedox

Exago

Yellowfin© BARC

www.bi-survey.com

10.08.68.6

7.67.0

6.76.5

5.95.9

4.84.84.7

1.11.0

ReportServer

Pyramid A.OS

Bissantz

TARGIT

cubus

Board

Peer Group Average

Jedox

Cubeware

Report One

CALUMO

IBM Plan. Analytics

Infor BI

MS Excel © BARCwww.bi-survey.com

10.08.68.6

7.97.6

7.06.66.56.56.4

5.95.5

5.14.7

1.0

ReportServer

Longview Analytics

Pyramid A.OS

Looker

Bissantz

TARGIT

Peer Group Average

Logi Analytics

cubus

BoardZoho Analytics

Jedox

DigDashCubeware

Report One© BARC

www.bi-survey.com


Project SuccessQuery performance – Leader

Consistently top-ranked in query performance

Consistently outstanding in query performance

Peer group: Ad hoc reporting-focused products Peer group: Integrated performance management products

Peer group: EMEA-focused vendors

Query performance

10.08.6

7.77.0

6.76.66.5

6.15.95.75.5

5.25.1

4.84.84.7

3.63.0

1.1

Phocas

Pyramid A.OS

Looker

TARGIT

Qlik Sense

cubusDundas

Peer Group Average

Zoho Analytics

Jedox

DigDash

TableauCubeware

Exago

CALUMO

Yellowfin

IBM Plan. Analytics

Infor BI

MS Excel© BARC

www.bi-survey.com

15 16 17 18 19

1.

2.

3.

4.

5.

6.

7.

8.

9.

Bissantz

Board

IBM Plan. Analytics

cubus

Infor BI

CALUMO

Cubeware

SAP Analytics Cloud

Jedox

15 16 17 18 19

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

Pyramid A.OS

ReportServer

Logi Analytics

Bissantz

Board

Zoho Analytics

cubus

Longview Analytics

TARGIT

Looker

DigDash

Cubeware

Report One

Jedox


Project Success




Peer group: Americas-focused vendors Peer group: OLAP analysis-focused products

Peer group: Ad hoc reporting-focused products

Query performance

15 16 17 18 19

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

Pyramid A.OS

Logi Analytics

Phocas

Board

Dimensional Insight

Zoho Analytics

Longview Analytics

Dundas

Exago

Sisense

Yellowfin

Looker

Jedox

15 16 17 18 19

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

Pyramid A.OS

ReportServer

Bissantz

Board

IBM Plan. Analytics

cubus

TARGIT

Infor BI

CALUMO

Cubeware

MS Excel

Report One

Jedox

15 16 17 18 19

1.2.3.4.5.6.7.8.9.

10.11.12.13.14.15.16.17.18.

Pyramid A.OS

PhocasQlik SenseIBM Plan. AnalyticsZoho AnalyticscubusDundasTARGITLookerExagoDigDashInfor BICALUMOCubewareTableauYellowfinMS Excel

Jedox

This KPI is based on how many sites currently use the product for data preparation.

Data preparation


Many sites currently use Jedox for data preparation in business departments. The vendor’s multidi-mensional modeling concept is suitable for trained business users. Tasks such as modeling/enri-ching data are frequently performed by customers in business departments, with little help from IT. However, tasks such as integrating data into Jedox OLAP Server using the vendor’s web-based Jedox Integrator product may require IT support. Trained business users can later take on responsibility for the administration and further development of Jedox applications. Jedox is ranked top for ‘Data preparation’ in the ‘Integrated performance management products’ peer group.

Viewpoint

Data preparationData preparation – Top-ranked Data preparation – LeaderPeer group: Integrated performance management products Peer group: EMEA-focused vendors

1.

6.86.6

5.85.2

4.44.0

3.32.8

1.0Bissantz

cubusBoard

Jedox

Peer Group Average

Cubeware

SAP Analytics Cloud



10.09.5

8.06.8

6.15.85.65.6

4.64.0

3.32.8

1.0

ReportServer

Pyramid A.OS

Bissantz

TARGIT

Peer Group Average

Logi Analytics

cubusBoard

Zoho Analytics

Jedox

DigDash

Cubeware

Report One





The ‘Business benefits’ KPI is based on the achievement level of a variety of business benefits.


Business benefits & Project success

The ‘Customer experience’ KPI combines the ‘Ease of use’, ‘Self-service’, ‘Performance satisfaction’, ‘Flexibility’, ‘Query performance’ and ‘Sales experience‘

KPIs.

The ‘Performance satisfaction’ KPI measures the frequency of complaints about the system’s performance.

Customer experience &Performance satisfaction


Project SuccessPerformance satisfaction – Leader


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Emporporpor siminih illaborro testo invero most faccus aut facepedis que parciis aut et mintor re liquatusci tem. Hariate mporum rehenestiunt voluptiam reictotat occum quodis asitati aut fugiati to moluptaque est aut in nestium aut eaquatur, si vid eseque erum adis magnat antur aut volu-pis dustior eptibus nem iur mostiunt esti nimus eossitas saped modic tecte pere re quis modipit laborectione omnis dolum voloren ditatur?

Demoloreror sita nobit, omnis miniendis preici ut labor sime niam fugit quiam aceaturibus


Viewpoint

Performance satisfaction with Jedox’s multidimensional OLAP technology is high. Jedox is conse-quently named as a leader in the ‘Integrated performance management products’ peer group. The BI Survey results show that Jedox is clearly capable of performing with the data volumes and user numbers its customers typically work with and delivers fast query performance. The ven-dor’s own multidimensional database has always run in-memory so it inevitably delivers good performance. Furthermore, the vendor’s OLAP accelerator technology, using graphics processing units (GPU) instead of CPU memory, is an interesting option for speeding up performance in large-scale scenarios if required.

Performance satisfaction

‘Customer experience’ is an aggregated KPI which combines the ‘Self-service’, ‘Flexibility’, ‘Ease of use’, ‘Sales experience‘, ‘Query performance’ and ‘Performance satisfaction’ KPIs. Strong results, particularly in the ‘Query performance’ and ‘Performance satisfaction’ KPIs, place Jedox as a leader in the ‘Integrated performance management products’ peer group. This year’s results reflect that Jedox is clearly capable of performing with the data volumes and user numbers its customers typically work with and delivers fast query performance. Moreover, it is a flexible but easy-to-use planning and CPM product. ‘Ease of use for report recipients’ (55 percent) is among the main reasons why companies choose to buy Jedox. Problems encountered by Jedox users are fairly rare. Indeed, 45 percent of respondents say they have no significant problems at all when using it.

Customer experienceViewpoint

8.98.28.1

7.86.76.76.5

5.63.5

Bissantz

cubus

BoardJedox

Peer Group Average


IBM Plan. Analytics

Infor BI

© BARCwww.bi-survey.com2.7CALUMO

Customer experience – Leader


7.57.3

6.76.4

5.95.9

5.44.94.8

Bissantz

cubusBoardJedox

Peer Group Average

Cubeware


Infor BI


4.6CALUMO




The ‘Customer satisfaction’ KPI combines the ‘Price-to-value’, ‘Recommendation’, ‘Vendor support’, ‘Implementer support’ and ‘Product satisfaction’ KPIs.

The ‘Distribution of reports’ KPI is based on how users rate their BI tool in terms of its support for the distribution of reports (dispatch/publication, scheduling,

formats).

Customer satisfaction &Distribution of reports


Standard/enterprise reporting and ad hoc query are the main use cases for Jedox besides plan-ning and budgeting. Reporting generally takes place in Excel using Excel’s own functionality, or in Jedox Web, which offers additional capabilities for dynamic reporting and report distribution. Users can create reports, analyses and dashboards on the web from a spreadsheet interface closely resembling the functionality, look and feel of Excel. The platform allows for exporting re-ports to, for example, PDF and scheduling briefing books (i.e., batch PDF reports) with the Report Manager feature. Jedox is primarily designed for screen-based reporting.

Distribution of reportsDistribution of reports – Leader

Peer group: Integrated performance management products Viewpoint


Customers confirm they are largely satisfied with Jedox as a vendor and its product. Customer satisfaction and loyalty are key goals for Jedox. Jedox listens very carefully to feedback, constantly improving its software with this information. In fact, 45 percent of respondents state they have no significant problems at all when using the product. This year, Jedox is a leader for customer satisfaction in the ‘Integrated performance management products’ peer group.

Customer satisfaction ViewpointCustomer satisfaction – Leader


9.38.0

6.86.4

6.15.5

5.15.04.8

3.7

Bissantzcubus

BoardJedox

Peer Group Average

Cubeware

SAP Analytics CloudCALUMO

IBM Plan. Analytics

Infor BI© BARC

www.bi-survey.com

8.78.2

7.47.4

6.76.5

6.05.1

4.4

Bissantz

cubus

Board

Jedox

Peer Group Average

Cubeware


Infor BI

© BARCwww.bi-survey.com4.4

CALUMO

©2019 BARC - Business Application Research Center 25Jedox in

BARC — Business Application Research Center

The BARC BI Trend Monitor 2019 reflects on the trends cur-rently driving the BI and data management market from a user perspective. We asked clo-se to 2,700 users, consultants and vendors for their views on the most important BI trends.

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The Planning Survey 19 is the world’s largest survey of plan-ning software users. Based on a sample of over 1,300 responses, it offers an unsurpassed level of user feedback on 22 leading planning products. Find out more at www.bi-survey.com

The Advanced Analytics Survey 19 - BARC‘s new survey-based study - gauges satisfaction among advanced analytics, data discovery and data preparation software users worldwide. Ten leading software products are compa-red in detail.

This is a specially produced summary

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The Planning Survey 19The world’s largest survey of planning software users

BARC is a leading enterprise software indus-try analyst and consulting firm delivering in-formation to more than 1,000 customers each year. Major companies, government agencies and financial institutions rely on BARC’s ex-pertise in software selection, consulting and IT strategy projects.For over twenty years, BARC has specialized in core research areas including Data Manage-ment (DM), Business Intelligence (BI), Custo-mer Relationship Management (CRM) and Enterprise Content Management (ECM).BARC’s expertise is underpinned by a conti-nuous program of market research, analysis and a series of product comparison studies to maintain a detailed and up-to-date under-standing of the most important software ven-dors and products, as well as the latest mar-ket trends and developments.BARC research focuses on helping companies find the right software solutions to align with their business goals. It includes evaluations of the leading vendors and products using methodologies that enable our clients to ea-sily draw comparisons and reach a software selection decision with confidence. BARC also publishes insights into market trends and

developments, and dispenses proven best practice advice.BARC consulting can help you find the most reliable and cost effective products to meet your specific requirements, guaranteeing a fast return on your investment. Neutrality and competency are the two cornerstones of BARC’s approach to consulting. BARC also offers technical architecture reviews and coa-ching and advice on developing a software strategy for your organization, as well as hel-ping software vendors with their product and market strategy.BARC organizes regular conferences and se-minars on Business Intelligence, Enterprise Content Management and Customer Relati-onship Management software. Vendors and IT decision-makers meet to discuss the latest product updates and market trends, and take advantage of valuable networking opportuni-ties.For further information see:

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