The e-gov services by the Regional Public The e-gov services by the Regional Public Administration Unified Network (RUPAR) Administration Unified Network (RUPAR)

The Apulian E-GOV experienceThe Apulian E-GOV experienceof “Centro Tecnico”of “Centro Tecnico”

RUPAR PUGLIARUPAR PUGLIA

Poznan, 23 june 2006 – Chiara ValerioPoznan, 23 june 2006 – Chiara Valerio

2

Information Society in PugliaInformation Society in Puglia

Information Society strategy at the regional level is Information Society strategy at the regional level is

perfomed by using:perfomed by using:

POR (Regional Operative Program) 2000-2006POR (Regional Operative Program) 2000-2006

Measure 6.2 (Local Projects on IS)Measure 6.2 (Local Projects on IS)

Measure 6.3 (RUPAR, Centro Tecnico - Tecnopolis)Measure 6.3 (RUPAR, Centro Tecnico - Tecnopolis)

e-Government National Action Plan (SCATEL, G2C)e-Government National Action Plan (SCATEL, G2C)

Objective:Objective:

Connecting P.A. through the creation of physical and Connecting P.A. through the creation of physical and

organizational infrastructures to deliver on-line services to organizational infrastructures to deliver on-line services to

citizens, enterprises, public administrationscitizens, enterprises, public administrations

3

RUPAR PUGLIARUPAR PUGLIA

Sinergies between regional and national e-Gov initiatives Sinergies between regional and national e-Gov initiatives

favour:favour:

improving of the P.A. effectiveness, thanks to improving of the P.A. effectiveness, thanks to

administration networking connection (Back Office)administration networking connection (Back Office)

improving of the citizens access to services, through improving of the citizens access to services, through

internet access to on-line services (Front Office)internet access to on-line services (Front Office)

4

Regional initiativesRegional initiatives

E-Government Technologies :E-Government Technologies :

RUPAR Puglia RUPAR Puglia

(Unitary Network for Regional Public Administrations)(Unitary Network for Regional Public Administrations)

Applications CooperationApplications Cooperation

Digital SignatureDigital Signature

Certified electronic mailCertified electronic mail

Digital register serviceDigital register service

Information Society Technologies to be completed:Information Society Technologies to be completed:

Broadband: optical fibres and wirelessBroadband: optical fibres and wireless

Digital TelevisionDigital Television

5

RUPAR Puglia: innovative charateristics RUPAR Puglia: innovative charateristics

Services network, not only a technological infrastructureServices network, not only a technological infrastructure

Online Services delivered by market operators (ISP), not Online Services delivered by market operators (ISP), not

by the regional organizationby the regional organization Open Model (Several ISP to garantee technological & Open Model (Several ISP to garantee technological &

market competition)market competition) Secure network, with a backbone not reachable by Secure network, with a backbone not reachable by

Internet, but available to regional P.A. for applications Internet, but available to regional P.A. for applications cooperation cooperation

Connected to Internet to deliver services to citizensConnected to Internet to deliver services to citizens Conneted by 5 EPO, one for each province Conneted by 5 EPO, one for each province The Bari EPO provides all the centralized services The Bari EPO provides all the centralized services

offered by the “Centro Tecnico RUPAR Puglia”.offered by the “Centro Tecnico RUPAR Puglia”.

6

RUPAR PugliaRUPAR Puglia

RUPAR

Applications Cooperation

Digital Signature

Internet

CitizensEnterprises

Public Administrations

Internet

7

RUPAR Puglia: architectureRUPAR Puglia: architecture

8

RUPAR Puglia: how it worksRUPAR Puglia: how it works

Birth DeclarationResidence changeCertificates issue

Med Visit reservationsChoose of family doctorAccess to medical reportsHealth service request

Citizen

Rupar

Internet

Other P.A.

CV entryJob offer

ApplicationsCooperation

LabourRegistryOffice

Health Service

Public Administration

9

RUPAR Puglia: some figures RUPAR Puglia: some figures

Operating from January 2004Operating from January 2004

Connecting 280 PAL Connecting 280 PAL

Cables: 10.000 km Cables: 10.000 km

Data transfer speed: 2 MbpsData transfer speed: 2 Mbps

Work station connected: 13.000 Work station connected: 13.000

Administrations adopting Digital Signature Smart card: 73 Administrations adopting Digital Signature Smart card: 73 Investiment: 45 M E (50% public, 50% private)Investiment: 45 M E (50% public, 50% private)

10

Evaluations about RUPAR PugliaEvaluations about RUPAR Puglia

Innovative model of network based on several providersInnovative model of network based on several providers

This model has been adopted 3 years later by the This model has been adopted 3 years later by the

National Center for P.A. Innovation (CNIPA)National Center for P.A. Innovation (CNIPA)

RUPAR Puglia is compliant to the standards adopted by RUPAR Puglia is compliant to the standards adopted by

SPC (Public System of Connectivity)SPC (Public System of Connectivity)

Open space to regional providersOpen space to regional providers

Responsabilization of providers due to their co-financing Responsabilization of providers due to their co-financing

the investments (50%)the investments (50%)

11

The SCATEL e-Government project The SCATEL e-Government project (2003-2005)(2003-2005)

SCATEL e-Gov project, developed by the Centro tecnico SCATEL e-Gov project, developed by the Centro tecnico

RUPAR, realized RUPAR, realized Applications CooperationApplications Cooperation services and services and

infrastructures, now available on RUPAR Puglia.infrastructures, now available on RUPAR Puglia.

Applications Cooperation allows Applications Cooperation allows domainsdomains, based on , based on

different legacy Information Systems, to cooperate different legacy Information Systems, to cooperate

together, thanks to the application services that together, thanks to the application services that

interchange structured information.interchange structured information.

A A domaindomain is the set of resources (procedures, data and is the set of resources (procedures, data and

services) and policies of an organization.services) and policies of an organization.

12

SCATEL Cooperation ServicesSCATEL Cooperation Services

Publish & SubscribePublish & Subscribe

Services Directory Services Directory

Inter-administrative WorkflowInter-administrative Workflow

Digital register serviceDigital register service

Certified electronic mailCertified electronic mail

Domain Port (Porte di Dominio)Domain Port (Porte di Dominio)

E-learning Platform on realized services E-learning Platform on realized services

13

The SCATEL e-Government projectThe SCATEL e-Government project

DomainPort

Digital Registry Service

Certified e-mail

Inter-administration

WorkFlow

SCATEL cooperation

services

SCATELCross services

RUPAR

base servicesTransport

Interoperability

Digital Signature

Registry of services

LocalRepository

P&Sb)

a)

14

SCATEL action linesSCATEL action lines

Four parallel action lines:Four parallel action lines:

Design and development of Cooperation servicesDesign and development of Cooperation services

Continuous comparison and alignment to innovative Continuous comparison and alignment to innovative

national changes, at normative, technological and national changes, at normative, technological and

organizational levelorganizational level

Educational action for public employees, to:Educational action for public employees, to:

awaken them to innovationawaken them to innovation

create opportunity to use the servicescreate opportunity to use the services

Consultancy to I.S. designers and developers to adopt Consultancy to I.S. designers and developers to adopt

cooperation servicescooperation services

15

The G2C e-Gov projectsThe G2C e-Gov projects

The e-Gov projects, addressed to offer services to citizens, The e-Gov projects, addressed to offer services to citizens,

require a near cooperation between the P.A. require a near cooperation between the P.A.

offering/requiring services and local ICT firms that develop offering/requiring services and local ICT firms that develop

those services, by using the application cooperation those services, by using the application cooperation

infrastructure, already available on RUPAR Puglia.infrastructure, already available on RUPAR Puglia.

16

The G2C e-Gov projectsThe G2C e-Gov projects

The main projects in Puglia are:The main projects in Puglia are:

APULIEAPULIE, involving 175 municipalities on a total of 258,, involving 175 municipalities on a total of 258,

RISORISO, , involving the three southern provinces (Lecce, Brindisi, involving the three southern provinces (Lecce, Brindisi,

Taranto) and their municipalities, Taranto) and their municipalities,

CARE, CARE, involving the northern area (Foggia)involving the northern area (Foggia)

The main services provided will be:The main services provided will be:

Citizen Relationship Citizen Relationship ManagementManagement, Geographical Information , Geographical Information

System, Territorial Marketing, Registry office service, Health, System, Territorial Marketing, Registry office service, Health,

Taxes, Business, General Services, EmploymentTaxes, Business, General Services, Employment

17

State of art at 31/12/2005:State of art at 31/12/2005:No. of P.A. Connected to RUPAR PugliaNo. of P.A. Connected to RUPAR Puglia

18

State of art 31/12/2005: State of art 31/12/2005: RUPAR Puglia used servicesRUPAR Puglia used services

19

State of art at 31/12/2005: State of art at 31/12/2005: SCATEL education: functionaries attendencySCATEL education: functionaries attendency

May 2004 – December 2005

59443Total

745028053° Application Cooperation

256139280182° Digital Signature - Certificated Electronic

Mail

264153280201°- Information Society/Digital Register

Service

No.Partecipating Functionaries

No.Partecipating

Admin.s

No.Invited Admin.s

No.MeetingsArguments

20

State of art at 31/12/2005: State of art at 31/12/2005: SCATEL services utilizationSCATEL services utilization

Apulie ProjectApplication Cooperation

4Certificated E-mail

70 (54 demo - 16 on service)Digital Register Service

No.User AdministrationsService type

21

State of art:State of art:on-line services to citizenson-line services to citizens

On next july 2006, APULIE e-Gov project will make the following on–line servicesservices available using the SCATEL cooperation infrastructure:

Taxes Service Business Territorial Marketing Geographical Information System

22

EvolutionEvolution

Within 2006, integration of networking services:

Creation of Regional Health System Network to deliver services to health operators and citizens

Increasing regional infrastructure (RUPAR2/SPC):

Wireless Applications in Health Emergency and Civil Protection

Advanced online services (Video-communication, Digital TV, NAP to internet)

Broadband

Geographical Information System

23

Pros&ConsPros&Cons

Infrastructure already available (RUPAR network, Applications Cooperation, Certified e-mail, digital register service)

Service centres (public and private) connected to RUPAR

Use of national and international standards

Continuing education including e-learning

Quick spread of utilization New national laws on digital

P.A. SPC compliance

Strength

Low level of I.T. within P.A. Need of re-engineering of

administrative processes and procedures

G2C

Initial low awareness inside the P.A.

Need of technological, organizational and law innovation

SCATEL

Initial low awareness inside the P.A.

Low speed of network connections, improved in 2005

RUPAR

WeaknessProject

24

Best practicesBest practices

Guarantor of network and services reliability Only Manager of Cooperation Infrastructure

Centro tecnico RUPAR

Human Resources EducationSCATEL

ISP Co-financing Open Model Rewarding Local P.A.:

- 2005 for data traffic - 2006 for using of services

Sinergy among RUPAR, Broadband & Digital TV

RUPAR

Best practiceProject

25

eGovernment/Organization & Human resourceseGovernment/Organization & Human resources % of municipalities/local authorities that use e-learning to provide training % of municipalities/local authorities that use e-learning to provide training [8.9 %][8.9 %]

eGovernment/ICT PolicieseGovernment/ICT Policies % of municipalities/Local authorities with an e-Government strategy % of municipalities/Local authorities with an e-Government strategy [21.8 %][21.8 %]

eGovernment/eGovernment/ICT systemsICT systems % of local authority civil servants with a recognised digital signature % of local authority civil servants with a recognised digital signature [36.5 %][36.5 %] % of employees who use a PC for their work % of employees who use a PC for their work [77.4 %][77.4 %]

eEurope - eEurope - Does the municipality/local authority use any of the following systems?Does the municipality/local authority use any of the following systems? Classic electronic filing (i.e. electronic storage of information on documents and Classic electronic filing (i.e. electronic storage of information on documents and

cases, e.g. date of receipt, sender, etc.) cases, e.g. date of receipt, sender, etc.) [68.3 %][68.3 %] Electronic document handling system (i.e. electronic recording and storage of Electronic document handling system (i.e. electronic recording and storage of

documents of a case – scanned or internal documents) documents of a case – scanned or internal documents) [17.1 %][17.1 %] Electronic case administration (i.e. supporting the entire handling of a case and work Electronic case administration (i.e. supporting the entire handling of a case and work

flow between case officers) flow between case officers) [8.8 %][8.8 %]

Benchmarking e-Gov indicatorsBenchmarking e-Gov indicators

26

eGovernment/Internet/Broadband connectioneGovernment/Internet/Broadband connection

% of municipalities/local authorities with an Internet connection % of municipalities/local authorities with an Internet connection [100 %][100 %]

% of municipalities/local authorities with an Internet connection provided by:% of municipalities/local authorities with an Internet connection provided by:– Public Administration Public Administration [86.44 %][86.44 %]– Private ISP Private ISP [82.11 %][82.11 %]

   % of municipalities/local authorities with a broadband connection % of municipalities/local authorities with a broadband connection [81.98 %][81.98 %]

% of municipalities/local authorities with a broadband connection, by type:% of municipalities/local authorities with a broadband connection, by type:– xDSL equal or above 2Mbps xDSL equal or above 2Mbps [67.03 %][67.03 %]

Benchmarking e-Gov indicatorsBenchmarking e-Gov indicators