the future: social media and online tech and what it means for emergency planners

likeaword: digital skills in emergencies

The future: open platforms, open data, open cultureBen Proctor from the likeaword consultancy

@[email protected]

benproctor.co.ukbenproctor.co.uk/blog

mailto:[email protected]


The future: open platforms, open data, open culture

Open platforms: Social media and mobile



Where are we now?

Have broadband access

75%

Have a social media account

43%

Have a mobilephone

91%

Have a mobile but no landline

15%

Access the interneton their mobile

32%

UK adults

Source: OfCom 2011 http://media.ofcom.org.uk/facts/



Where are we going?

2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015

0

10

20

30

40

50

60

70

80

90

100

Broadband useHigh broadband plausibleLow broadband plausible3G handset3G High plausible3G Low plausible

Broadband and 3G take-up (hard data: OfCom, extrapolations: likeaword plausible scenarios)



What does this mean?Social media in all plansIntegrated into operationsAppropriate trainingAppropriate resourcingWhat does the press office do?

2011 Q1+2 2011 Q3+4 2012 Q1+2 2012 Q3+4 2013 Q1+2 2013 Q3+4

0

5000

10000

15000

20000

25000

Relevant social media items, during emergency, per day (plausible scenario)



What does this mean?

http://www.flickr.com/photos/plenty/3360322975/http://www.flickr.com/photos/paulboxley/1215392055/http://www.flickr.com/photos/redjar/133119355/http://www.flickr.com/photos/hpnadig/4360494461/

http://www.flickr.com/photos/plenty/3360322975/

http://www.flickr.com/photos/paulboxley/1215392055/

http://www.flickr.com/photos/redjar/133119355/

http://www.flickr.com/photos/hpnadig/4360494461/



What does this mean?Wifi and charge-up “rest centres”?Cells on wheels?Review impact of power lossReview “get in, stay in, tune in”

Everyone's a reporter (casualties, volunteers, responders)

Smartphones: for you, responders, commanders, casualties, evacuees...

http://www.flickr.com/photos/leecannon/5027860925/



Open Data



All about Open Data

Open Datapublished in a way that removes barriers to its use by anyone

Linked Datapublishing data that is compatible with the Web allowing you to link to bits of data

Linked Open Data Open Data that is published as Linked Data.



Emergency planning open data candidates

Rest centre locations and facilitiesFlood risk (already semi-open)Facilities affected by flooding and contingenciesRota disconnection blocksFilling stations (and status in emergency plan)Alternative / failover sites for public servicesCOMAH sites

Security concernsContext and contingency

Detail of planning may not be appropriate

BUT



Crowd-sourced open dataChristchurch NZ on OSM showing road closures 11/04/11

Libya Crisis Map public side 11/04/11

Christchurch NZ on OSM showing road closures 11/04/11



Crowd-sourced open dataComplex datasets created with comparative easeVolunteers can deploy very rapidlyRobust procedures already exist in community (eg SBTF)Allows self-organisation which could be good or bad

Changes context for open dataData could be opened in emergency?You can't make the community respond, you can ask

In the medium term: most challenging aspect of online technology



The see-through control centre

SituationalData

SituationalData

SituationalData

EvaluateResponders'

Info Picture

IssueTask

IssueTask

IssueTask

Action

Action

Action

Public crisis map

SituationalData

Action

Socialmedia

SituationalData

Action



In summary

It's all going onlineMobile and social are the key drivers right nowOpen data is next

It's not just a job for the communicatorsThis affects response And it changes the way information is collected and analysed

Communities can now self organiseAnd this is mostly positiveBut it will have very challenging aspects



Any questions?

the future: social media and online tech and what it means for emergency planners

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