THE LATEST IN S

ECURE

ELECTRONIC E

XCHANGE OF P

DF

TRANSCRIPTS

MI C

HA E L L

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S AF FA I R

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T E XA S A&

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• TAMUCC is a Public University is one of the 14 independent campuses in the A&M system

• Located in South Texas on the Gulf of Mexico and is the only U.S. Campus that inhabits its own Island (Ward Island)

• 15,000 student population

About Texas A&M University- Corpus Christi

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• Lost Productivity

• Lost Transcript Requests

• Turn Around Expectations

• Customer Service

• Lack of Good Analytics

• Not Leveraging a Revenue Stream

The Problem

• Parchment Send

• Customized solution to meet the particular security needs of TAMUCC

• Provide a method to accept transcript orders 24/7, collect payment, delivery of Blue Ribbon Certified PDF transcripts well as paper transcripts

• Fully Branded Transcript & Communications

• Monitor and Track requests

• Collect and Analyze Data

• Green Solution

Solution for TAMUCC

• No more paper requests!

• No lost faxes

• Turn Around IMPROVED from 3 Business Days to minutes for Certified PDF and 1 Business Day for Paper Transcripts

• Student Request Tracking (no more, was my transcript sent) and notification

• Email

• Text

• Ability to request and pay for expedited tracking for paper requests with tracking information.

• Solution is running 24/7 sending out official transcripts with zero human intervention.

Customer Service

• One major interface to process transcript requests

• Creating efficiencies in the Registrars Office

• Web Service built for ease of the requestor and quicker processing

• Meeting the needs and demands of our ‘instant’ and ‘right now’ student

• Standardizing transcript requests and issuance across all of our schools and brands

Streamlining the Transcript Process

• Began researching and reviewing eTranscript vendors in 2008

• Contracted with Parchment (formerly Docufide by Parchment ) in May 2009

• Piloted services in August 2009

eTranscripts

• Paper request forms

• Student having difficulties with payment

• Typical wait time of 5-7 days for processing

• Wait time of 2-3 weeks during the busiest times (i.e., when students need it the most)

• No electronic delivery

• Students provided paid envelopes for overnight delivery

• Employed 1 FTE and 2-3 student workers for processing

Before Parchment

• Fully outsourced transcript processing

• Gained back staffing equivalent to 1 FTE

• Able to send electronic transcripts (secure PDF, EDI)

• Blazing turnaround times

• Before noon requests goes out the same day

• Electronic transcripts delivered in about 3 hours

• Over ¼ million dollars of generated revenue back to registrar’s office

After Parchment

• Students are able to track status online

• More students are choosing electronic delivery over overnight option

• No student complaints to date (nothing legitimate, anyway!)

• 24/7 service availability

After Parchment

What It Looks Like

Certified PDF Transcripts

What It Looks Like

Blue Ribbon Certification

• Ability to Measure

• Top PDF Destinations

• Top Paper Destinations

• PDF vs. Paper Analysis

• Order Volume

• Document Volumes

• Order Status

• Document Tracker Documents

Analytics

Reports

Reports

Reports

QUESTIONS?

Contact Me!Michael L. Rendón

Michael.rendon@tamucc.edu 361-825-2414