the "one monitor": tranform ms scom into an end-to-end monitoring & diagnosis...

© eG Innovations, Inc | www.eginnovations.com

Expand SCOM’s Capabilities to Manage Performance for Citrix/VDI, Web, SAP and more with eG Enterprise

The “One Monitor” Transform Microsoft SCOM into an End-to-End Monitoring & Diagnosis Powerhouse


Moderator

Christine AckleyDirector of Marketing OperationseG [email protected]


Logistics

Please submit your questions at any time during the webinar using the questions panel on the GoToWebinar client.

This webinar is being recorded. You will receive a link to the recording in a few days.

A copy of this presentation is posted on Slideshare:http://www.slideshare.net/eginnovations/

http://www.slideshare.net/eginnovations/


Today’s Presenters

Bala VaidhinathanCTOeG Innovations

[email protected]

Nanda KumarDirector, Solutions EngineeringeG Innovations

[email protected]


Agenda

• IT Infrastructure Management today

– Multi-tier, Heterogeneous, Virtualized

• Microsoft SCOM Limitations

• The eG Universal Management Pack for SCOM

• Live Demonstration

• Q&A


The User View


Network IIS Web on

ESX

Active DirectorySQL

Citrix XenApp on

VMware ESXCitrix ZDC on

VMware ESX

MS Terminal, Citrix

License Server

Profile Server

Enterprise

Apps (Exchange,

SAP, Dynamics, …)

vCenterOracle

Client

The IT Administrator’s View

SANSwitch

What is the root cause of the service problem?Network? VMware? AD? SQL? Storage? Citrix?

“My

application is

slow!”


System Center Operations Manager

ActiveDirectory

SharePoint SQL ServerWindowsHyper-V

Exchange Server

SCOM provides great visibilityinto Microsoft platforms …

… but what about business critical apps & platforms

like these?

SAP

Virtual Platforms

Citrix

J2EE Apps


Need to Monitor Every Layer, Every TierInfra Tier Monitored by the eG Enterprise

Web Servers Microsoft IIS, Apache, IBM HTTP Server , Oracle Web, iPlanet/SunONE

Web Application Servers .Net. WebLogic, ColdFusion, JBoss, SunONE, WebSphere, SilverStream, JRun, Orion,

Tomcat, Oracle 9i OC4J, Borland Enterprise

Enterprise Applications Microsoft Dynamics, SAP R/3, Siebel, Peoplesoft, Oracle Forms

Database Servers Microsoft SQL, Oracle, SAP Hana, Intersystems Cache, DB2 UDB, Sybase, MySQL,

Informix

Terminal Servers Microsoft Remote Desktop/Terminal Server, Citrix XenApp

Network Devices Cisco routers, switches, hubs, wireless devices, load balancers

Microsoft Applications Active Directory, BizTalk server, Windows Internet Name Service (WINS), DHCP server, MS

Print server , MS Proxy server, MS File server, TMG

Firewalls Check Point, Cisco PIX, Juniper Netscreen, Fortigate

Email Servers Microsoft Exchange, Sun ONE messaging, Lotus Domino, Qmail, Sendmail

Messaging Servers MSMQ, WebSphere MQ, FioranoMQ server

Operating Systems Windows, Solaris, Linux, AIX, HPUX, Netware, OS400, Tru-64, Open VMS

Virtualization Platforms Microsoft Hyper-V, VMware vSphere, Citrix XenServer, Red Hat Enterprise, AIX LPARs,

Solaris Zones/LDOMs

VDI Connection Brokers Citrix XenDesktop, VMware View, Leostream broker

Storage/SAN Hitachi, NetApp, EMC Clariion, Isilon, Symmetrix, HP EVA, 3PAR, IBM DS, Atlantis ILIO


The Multi-Pack ChallengeNon-

Microsoft Platforms

SAP Systems

Virtual Platforms

Citrix

J2EE Application Servers SCOM Management

Server

Operations Console

ActiveDirectory


Exchange Server

Microsoft Platforms

SAP Connector (Vendor A)

WebSphereManagement Pack

(Vendor B)

Citrix Management Pack (Vendor X)

VMware Management Pack

(Vendor Y)

Siebel Management Pack (Vendor Z)

Jboss Management Pack (Vendor C)

Remote data collection

Agentless

via Vendor’s agent

via Vendor’s agent

Agentless

Proxy SCOM Agent

Microsoft Management Packs

• Multi-pack approach adds cost & complexity

• Fragmented view of environment

• Slow & manual diagnosis


Management packs from different vendors are not integrated

Multiple management packs add cost & complexity

Licensing of each MP is different; no consistency across MPs

Many alerts, but very little actionable information due to lack of correlation and root cause diagnosis

Leads to long problem isolation & diagnosis cycles, resulting in poor user experience and increase in IT operation cost

SCOM Monitoring Limitations


eG Enterprise Server

eG SCOM Plugin

SCOM Management

ServerOperations Console

ActiveDirectory


Exchange Server

Microsoft Platforms

Non-Microsoft Platforms

SAP Systems

Virtual Platforms

Citrix

J2EE Application Servers

• Universal management pack extends performance monitoring scope, visibility & detail beyond MSFT platforms

• Accelerates & simplifies monitoring & diagnosis• Reduces cost & complexity

The Universal Management Pack Solution


• The “eG SCOM Connector” developed by eG Innovations seamlessly integrates eG Enterprise into Microsoft SCOM framework.

• The integration allows SCOM administrators to extend their visibility into key applications and platforms that are not supported in-depth by SCOM.

• These include Citrix XenApp, XenServer, Provisioning Servers, NetScaler, XenDesktop, VMware vSphere and View, besides others.

• Supports Microsoft System Center Operations Manager 2007 R2 / 2012 / 2012 SP1 / 2012 R2

Overview of eG SCOM Integration


eG Manager

SCOM Management

Server

Deep Citrix Drill-Down from SCOM to Additional eG Details

eG Expands SCOM Visibility

eG SCOM Connector

SCOM Console with eG Citrix info

Citrix Service, App & User R/T Dashboards via SCOM (or URL)


The eG Universal Monitor

•A single monitor license for Windows,

Linux, Solaris, HPUX, AIX, VMware, Tru64

•A single price, regardless of OS or server

configuration - 2, 4, 8, 16 CPUs

•A single monitor for monitoring any

application

•A single price to manage multiple

applications on the same server

•Auto-upgradeable

•Agentless monitoring option

•100% web-based – HTTP/HTTPS


eG/SCOM Integration Architecture

HTTP/SSCOM

SDK

SDK Service

TCP

eG Connector Event Log

State Integration Service

Discovery Integration Service

Unknown State Integration Service

Monitoring Host

Health Service

eG Management Packs Configuration

Service

eG Connector Service

SCOM Agent

SCOM Management

ServerDiscovery, State & ConfigData Provider

eG Manager

eG SCOM Plugin Server


Key Features of eG/SCOM Integration

• Integrated End-to-end Monitoring of heterogeneous IT Infrastructures: Leverages best of breed capabilities of Microsoft and eG monitoring technologies.

• Makes SCOM “virtualization-aware”: Enables SCOM admins to proactively detect issues in heterogeneous virtualized platforms.

• Centralized monitoring and alerting from SCOM: The SCOM console becomes the one-stop-shop for performance and problem information. Leverages eG’s automatic root-cause diagnosis capability.

• Makes troubleshooting easy: The eG console can be launched from the SCOM console on-demand, allowing administrators instant access to the detailed diagnostics provided by eG and easing troubleshooting.


Live Solution Tour: eG SCOM Management


Virtualization-Aware Root-Cause DiagnosisWithout root-cause diagnosis, you have no idea where the problem lies

The root-cause of

the problem

Effects of the

problem

All the problems

appear to be equally

important.

With root-cause diagnosis, you have a clear idea of what to do to resolve the problem.


Benefits of the eG SCOM Integration• Integrated end-to-end monitoring solution for heterogeneous

platforms: Single pane of glass view of entire service infrastructure (not just Microsoft applications)

• Add custom monitoring easily to SCOM: Use the eG Integration Console to monitor and report on new applications/devices easily in the SCOM console.

• Short Learning Curve for SCOM Administrators: No need to learn another monitoring tool – continue using the familiar SCOM console. No need to learn about different management packs.

• Maximize the Returns on your SCOM Investment: Combine eG Enterprise's increased monitoring depth and breadth with SCOM's expertise in monitoring Microsoft technologies


Gartner on the eG SCOM Integration

• eG Innovations goes deeper than Microsoft SCOM in the areas of Solaris, AIX, HP-UX and Linux.

• Monitoring of Citrix, Microsoft, Red Hat and VMware virtualization technologies is natively supported by eG Innovations.

• A large number of application components can now be monitored with SCOM, including those provided by IBM, SAP and Oracle.

• This monitoring platform can be integrated into OpsMgr 2007 and OpsMgr 2012.

Source: How and When to Extend Microsoft and Oracle to Reduce Monitoring Licensing Costs.


ROI of the eG/SCOM Solution

• Reduce downtime

• Increase application availability

• Boost user experience

Boost User Satisfaction

& Productivity

• Simplify, automate & accelerate diagnosis & troubleshooting

• Optimize staffing levels & reduce OPEX

Reduce IT Support

Cost & Complexity

• Increase hardware utilization

• Leverage investment in software

• Right-size & optimize environment

Reduce Infrastructure Cost & Avoid Cost Overruns

• Accelerate deployments & rollout

• Reduce risk, deliver successful projects & peace of mind

Deliver Projectson Time, on Budget,

on Target


&


Next Steps

Free Trialhttp://www.eginnovations.com/freetrial

Send an [email protected]

Call Us+1 (866) 526 6700

http://www.eginnovations.com/freetrial

the "one monitor": tranform ms scom into an end-to-end monitoring & diagnosis...

Technology